This morning, I suddenly received a notification in Mews stating that continued use of the Peppol integration will cost €25 per property per month, effective from 1 August.
Am I missing something here?
After searching the Mews Community, I found a post dated 4 March 2026 mentioning the new Compliance Suite and the monthly fee of €25. However, this information was never clearly or directly communicated to us as an existing Belgian customer.
A post somewhere in the Community cannot reasonably be considered sufficient notification of an important contractual and financial change. Customers cannot be expected to continuously monitor every Community post to discover whether an existing and essential feature will suddenly become a paid add-on.
When we activated and started using the Peppol integration, it was never clearly communicated to us that it would later become chargeable. Instead, hotels were encouraged to connect their invoicing processes to Peppol, and only now—after the stated effective date—we are directly informed that we must pay an additional €25 per month to continue using it.
For Belgian hotels, Peppol is not simply an optional convenience; it is part of a legally required invoicing process. Charging separately for functionality that customers are legally obliged to use already raises questions. Introducing this fee after hotels have been connected, without clear and timely direct communication, makes it even more difficult to understand.
Could Mews please clarify:
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Why was the Community post of 4 March 2026 not followed by a clear and direct communication to all affected Belgian customers?
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When and through which direct communication channel were customers officially informed about this additional charge?
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Why was this cost not clearly communicated when the Peppol integration was activated?
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Why did we receive the notification only after the stated effective date of 1 August?
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What exactly does the additional monthly fee of €25 cover?
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Will existing customers be offered a transition period or exemption?
We already pay a substantial subscription fee for Mews. Continuously placing essential functionality behind additional paid add-ons makes it increasingly difficult for smaller independent hotels to predict and manage their actual software costs.
I would also be interested to hear whether other Belgian hotels received clear and timely advance notice of this change.
Gr Robin
