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Hi everyone, new feature alert 🚀 Introducing Smart Tips, the AI-powered tool here to empower you and your teams to deliver exceptional service every time. With Smart Tips, you’ll find everything you need to know about your guest in an easy-to-read summary in their guest profile. So, no more having to sift through multiple pages to find their dietary requirements or room preferences. With your guest’s reservation history, housekeeping notes and favorite amenities at your fingertips, you’ll be able to anticipate their needs based on their past behavior.  Creating a truly personalized guest experience has never been simpler.   Why your guests will love it  For guests, Smart Tips makes sure they enjoy a tailored experience every time they stay, without having to repeat themselves.  So, once a guest mentions they prefer softer pillows and a room on a lower floor, they’ll never have to repeat themself. At just a glance, everyone from the front desk to housekeeping can anticipate their needs

It’s here!  We’re thrilled to announce the return of Unfold, our annual event that’s all about exploring the future of hospitality. Mark your calendars for April 30th 2025, and join us in Amsterdam for one jam-packed day of inspiration, innovation, and connection.This year’s event promises to be bigger and bolder than ever, with a focus on the trends and technologies shaping the guest experience, operational excellence, and sustainability in hospitality. Whether you’re a hotelier, property manager, or industry enthusiast, this is your chance to connect with like-minded professionals and gain actionable insights to elevate your business.Tickets are already on sale, but as a valued member of our community, we’re giving you free access with the code: Unfold-Community.Don’t miss out! Visit the official Unfold website to secure your spot and stay tuned as we reveal the agenda, speakers, and more exciting details in the coming weeks.Get ready to Unfold the future with us in Amsterdam! 

Submissions are now closed. Awards took place in May 2025 in Amsterdam at Unfold.   Nominations are open for the Unfold Awards 2025 The world is full of remarkable hoteliers – and the Unfold Awards celebrate some of the best. The awards, now in their second year, recognise the amazing achievements of Mews customers, shining the spotlight on those who help to move our industry forward. Award categories  There are five awards up for grabs, and all Mews customers are eligible. Take a look through the categories and see where you fit in.  Most Innovative BrandThis award celebrates properties at the forefront of hospitality innovation, transforming operations and experiences through powerful, tech-driven solutions. These leaders do more than just adopt new tools, they fully embrace new ways of working to optimize workflows, drive efficiency and elevate every aspect of hotel operations.   We want to hear how your property has harnessed Mews alongside other tech solutions to redefine what’s p

Hello Mews Community! 👋Ever imagined a hotel experience where every guest feels truly known and their preferences are anticipated from the moment they book? That’s the magic of connecting your property management system (PMS) with your customer relationship management (CRM). By uniting these systems, hotels can create seamless, personalized guest experiences and improve operational efficiency.Here’s a sneak peek at the benefits of a PMS-CRM integration:1. Personalized Guest Experiences Imagine welcoming a guest with their favorite room ready, a minibar tailored to their preferences, and an invite to try your chef’s latest dish. Integration helps you go beyond the basics to deliver unique, memorable stays.2. Prioritize What Matters Access to combined data means your team can focus on the guests and accounts that drive your business forward, making prioritization effortless and effective.3. Loyalty Rewards Your most loyal guests are invaluable. Using insights from integrated systems, yo

Hi Mews Community! 🌟The results are in, and we’re beyond proud to share that Mews has been named the Best Hotel PMS at the 2025 HotelTechAwards! 🎉 This marks our second consecutive win, and it’s a a huge achievement for everyone that’s part of the Mews community, from our team to our partners to our incredible hoteliers. 🤝For those unfamiliar, the HotelTechAwards 🏆 are the hospitality tech industry’s gold standard, recognizing the most impactful and innovative products. And once again, Mews has earned a perfect 100 HT Score—a huge achievement that wouldn’t have been possible without your ongoing feedback and support. Thank you for being part of our journey and helping us grow year after year! Jordan Hollander, Co-Founder of Hotel Tech Report and orchestrator of the awards, commented:“Mews winning its second consecutive HotelTechAward for Best PMS cements its status as a generational leader in hotel technology. Known for its powerful automation, seamless integrations and user-friend

Hello Mews community!We're excited to bring you an overview of the latest updates from December. Here’s what’s new: New Features Keep your guest profile data accurate with the new Match and merge function! Manually searching for and merging matching guest profiles used to be time-consuming and error-prone. Now, with this new Match and merge feature, Mews automatically identifies and suggests matching guest profiles, making profile management faster and more accurate. Meet your new way to modify invoices: Address positioning is here! Say goodbye to extra steps when preparing invoices. Now, you can print your invoice and pop it straight into a windowed envelope without additional formatting. With the new Invoice Address Positioning feature, you have the power to decide where the invoice address appears. Smart Tips: Your AI-powered guide to personalized guest service. Picture this, you know your guest’s favorite amenities or special requests before they even step through the door. With S

Hi, Mews crew👋 We have something very exciting to share: the launch of our Hourly Booking Engine! This enhancement to the Mews platform empowers you to monetize your hotel’s spaces and services in the most innovative ways. Want to find out how it works and how it can help you drive revenue? Let’s jump in.  What’s new? The Hourly Booking Engine enables the hourly services you offer to be booked directly, i.e. as the primary service and without being attached to a reservation. That’s right: now, you can make it easy for all guests at your property – whether they’re staying overnight or not – to book any hourly services you have available 🎉  You probably don’t need us to tell you that this is truly transformational. Every space and service in your property can now be optimized at every hour of the day to enhance your offering and generate revenue. Imagine the possibilities. We’ll get to that, but first let’s look at how it works.  How it works Mews Booking Engines are known for their hi

Dynamic pricing is revolutionizing the way hotels manage rates and maximize revenue. By adjusting room prices in real-time based on demand, competition, and other factors, you can ensure you’re always optimizing your pricing strategy.Atomize makes it easier than ever to tap into the full potential of this strategy!Check out the Mews x Atomize podcast exclusive, as they dive deep into pricing strategies and explore how to deliver the magical guest experience of exceeding expectations. You can find the link further down👇Here’s how dynamic pricing can benefit your hotel: 💸 Maximize Revenue: Adjust prices based on real-time market conditions, ensuring you’re always charging the right price at the right time. 💪 Stay Competitive: Monitor competitor rates and adjust your prices accordingly to stay competitive without undervaluing your rooms. 🌤️ Improve Forecasting: With advanced analytics, dynamic pricing helps predict demand fluctuations, enabling smarter decisions and improved occup

Hey, Mews crew 👋 We’re very excited to announce our first acquisition in France: innovative event management solution Quotelo 🎉  Why Quotelo? Quotelo was founded in 2021 and offers a seamless event hospitality solution. Their tools streamline the entire process including quotation, booking and event management, helping independent hotels, resorts and major hotel brands increase their revenue for groups and MICE (Meetings, Incentives, Conferences and Exhibitions). Enhanced event services on the horizon Quotelo provides a new generation of customer-centric event management that makes it easier than ever to deliver exceptional event experiences to your guests, from initial booking through the flawless execution of the event itself. Its main capabilities include:  Intuitive and streamlined booking engine dedicated to MICE and groups  Digitalized and automated quotations  Orchestrating bookings from hours to months  Room and event space planning visible to all staff members  Digit

Hello everyone,  I’m Olivia, from the Product team at Mews. As we approach the launch of our new Guest Portal, I wanted to share some tips and best practices to help you review your current set-up and ensure you‘re ready to provide the best digital journey for your guests. By refining your set-up, you will save time for your staff and unlock extra revenue opportunities.  Set up a seamless self-service experience for guests  #1 Add an engaging cover image   Make the Guest Portal your own by adding a beautiful ‘Sign-in image’. This will create a welcoming first impression for your guests.   #2 Customize the check-in form   Define which information you want to collect. Fields can be set as mandatory, optional, or hidden, allowing you to tailor the experience to your needs.   #3 Ensure Terms & Conditions and Privacy Policies are set-up   These documents are mandatory for guests to be able to sign their registration card digitally.    #4 Upload clear house rules and instructions   This

Maximize your booking potential with Expedia GroupTM by adding rates and availability at least a year in advance.  In a recent survey, 25% of Expedia Group travelers reported that they are comfortable booking travel more than a year in advance.* To better meet the changing expectations of guests today, you’ll want to adapt your distribution strategy on Expedia Group websites to offer as much availability as possible.  As you finalize your distribution and inventory plans for the year, now is a great time to incorporate long-term booking strategies. Adding rates and availability on Expedia Group websites a year or more in advance can help you attract guests who are looking to book early. And those early bookings can make a big impact on your business! Janet Chen, General Manager at Beiman WOW Poshtel consulted with her Expedia Group market manager to find new strategies to fill beds in a competitive market. To maximize booking potential, Janet’s market manager recommended a long-term bo

Hello Mews Community, If you want a car, plane or bike to go fast and perform well, it needs to be streamlined. The same goes for hotel operations. That’s why we’re excited to announce a new feature in Mews Multi-Property to help hotel groups and chains streamline your operations even more: central rate and policy management. 🎉 If you're the one who has the arduous task of configuring rate groups and policies across hotels, you probably share our excitement. For those of you who aren't as familiar with the standard process, you'll have to trust us – it kicks operational efficiency up a gear. Let’s dive into what this new feature means for your multi-property management.  What's new? Until now, the policies attached to rate groups were fixed and to apply a different policy required duplicating settings. While it worked, it was cumbersome and resulted in multiple rate groups that were difficult to manage – not exactly streamlined. Through this update, we’ve made rate groups and policies