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Hi, Mews crew👋 We have something very exciting to share: the launch of our Hourly Booking Engine! This enhancement to the Mews platform empowers you to monetize your hotel’s spaces and services in the most innovative ways. Want to find out how it works and how it can help you drive revenue? Let’s jump in.  What’s new? The Hourly Booking Engine enables the hourly services you offer to be booked directly, i.e. as the primary service and without being attached to a reservation. That’s right: now, you can make it easy for all guests at your property – whether they’re staying overnight or not – to book any hourly services you have available 🎉  You probably don’t need us to tell you that this is truly transformational. Every space and service in your property can now be optimized at every hour of the day to enhance your offering and generate revenue. Imagine the possibilities. We’ll get to that, but first let’s look at how it works.  How it works Mews Booking Engines are known for their hi

Dynamic pricing is revolutionizing the way hotels manage rates and maximize revenue. By adjusting room prices in real-time based on demand, competition, and other factors, you can ensure you’re always optimizing your pricing strategy.Atomize makes it easier than ever to tap into the full potential of this strategy!Check out the Mews x Atomize podcast exclusive, as they dive deep into pricing strategies and explore how to deliver the magical guest experience of exceeding expectations. You can find the link further down👇Here’s how dynamic pricing can benefit your hotel: 💸 Maximize Revenue: Adjust prices based on real-time market conditions, ensuring you’re always charging the right price at the right time. 💪 Stay Competitive: Monitor competitor rates and adjust your prices accordingly to stay competitive without undervaluing your rooms. 🌤️ Improve Forecasting: With advanced analytics, dynamic pricing helps predict demand fluctuations, enabling smarter decisions and improved occup

Hey, Mews crew 👋 We’re very excited to announce our first acquisition in France: innovative event management solution Quotelo 🎉  Why Quotelo? Quotelo was founded in 2021 and offers a seamless event hospitality solution. Their tools streamline the entire process including quotation, booking and event management, helping independent hotels, resorts and major hotel brands increase their revenue for groups and MICE (Meetings, Incentives, Conferences and Exhibitions). Enhanced event services on the horizon Quotelo provides a new generation of customer-centric event management that makes it easier than ever to deliver exceptional event experiences to your guests, from initial booking through the flawless execution of the event itself. Its main capabilities include:  Intuitive and streamlined booking engine dedicated to MICE and groups  Digitalized and automated quotations  Orchestrating bookings from hours to months  Room and event space planning visible to all staff members  Digit

Hello everyone,  I’m Olivia, from the Product team at Mews. As we approach the launch of our new Guest Portal, I wanted to share some tips and best practices to help you review your current set-up and ensure you‘re ready to provide the best digital journey for your guests. By refining your set-up, you will save time for your staff and unlock extra revenue opportunities.  Set up a seamless self-service experience for guests  #1 Add an engaging cover image   Make the Guest Portal your own by adding a beautiful ‘Sign-in image’. This will create a welcoming first impression for your guests.   #2 Customize the check-in form   Define which information you want to collect. Fields can be set as mandatory, optional, or hidden, allowing you to tailor the experience to your needs.   #3 Ensure Terms & Conditions and Privacy Policies are set-up   These documents are mandatory for guests to be able to sign their registration card digitally.    #4 Upload clear house rules and instructions   This

Maximize your booking potential with Expedia GroupTM by adding rates and availability at least a year in advance.  In a recent survey, 25% of Expedia Group travelers reported that they are comfortable booking travel more than a year in advance.* To better meet the changing expectations of guests today, you’ll want to adapt your distribution strategy on Expedia Group websites to offer as much availability as possible.  As you finalize your distribution and inventory plans for the year, now is a great time to incorporate long-term booking strategies. Adding rates and availability on Expedia Group websites a year or more in advance can help you attract guests who are looking to book early. And those early bookings can make a big impact on your business! Janet Chen, General Manager at Beiman WOW Poshtel consulted with her Expedia Group market manager to find new strategies to fill beds in a competitive market. To maximize booking potential, Janet’s market manager recommended a long-term bo

Hello Mews Community, If you want a car, plane or bike to go fast and perform well, it needs to be streamlined. The same goes for hotel operations. That’s why we’re excited to announce a new feature in Mews Multi-Property to help hotel groups and chains streamline your operations even more: central rate and policy management. 🎉 If you're the one who has the arduous task of configuring rate groups and policies across hotels, you probably share our excitement. For those of you who aren't as familiar with the standard process, you'll have to trust us – it kicks operational efficiency up a gear. Let’s dive into what this new feature means for your multi-property management.  What's new? Until now, the policies attached to rate groups were fixed and to apply a different policy required duplicating settings. While it worked, it was cumbersome and resulted in multiple rate groups that were difficult to manage – not exactly streamlined. Through this update, we’ve made rate groups and policies

Here’s a roundup of what’s been delivered this month, November 2024:NEW FEATURE: Introducing the Mews for Salesforce integration: Your guest data, now in Salesforce. - Ever wished you could bring the full picture of your guest data right into Salesforce? Now you can! With Mews for Salesforce, enjoy a direct connection that syncs guest and spending data between Mews and Salesforce, helping you save on custom development costs and keep data fresh without extra effort. Empower your property network with Token Passport! - Tired of extra steps when processing guest payments? Streamline your payment process with our new Token Passport feature! Faster follow-ups with on-demand invoice reminders. - Tired of the extra steps for reminding customers about unpaid invoices? Now, you can send invoice reminders directly from Mews – no external emails needed!  Introducing flexible cancellation and payment policies: Granular control for maximum revenue. - Imagine having the ability to customize cancell

Thank you all for your interest and contributions to this beta program.This beta is now closed and we are finalising the last technical ticket and will be releasing to all Mews users early December. Hi everyone,I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. But before diving into the details, let me give you some context about why we built this and where we’re heading from here. Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. That’s where we’re headed

We are thrilled to announce that Mews has been named Tech Hero 2024!Here’s Matt to tell us more about it  This prestigious honor recognizes the work we’re doing to transform the hospitality industry. Competing against two remarkable companies, ASML and Nearfield Instruments, has been an honor, and we extend our congratulations to them for their outstanding innovations.The road to this award win was no small feat. Over the past few weeks, Mews’ CFO Daniel Ahremark and CEO Matt Welle faced rigorous sessions with the judges and Matt delivered a compelling 3-minute pitch in front of 400 CIOs. It was a defining moment that showcased not only our vision but the heart of what Mews stands for. We couldn’t have achieved this without the relentless dedication of our team, our customers, and everyone who shares our mission to redefine what’s possible in hospitality. 🚀 Here’s to continuing the journey, breaking barriers, and setting new standards.

In recent months, there’s been a rise in sophisticated phishing incidents targeting hospitality employees, attempting to trick them into revealing their login credentials to cybercriminals.  Although these activities occur outside the Mews ecosystem, we’re dedicated to providing support wherever possible. We’re monitoring the situation closely and assisting those affected. Since education is the best defense against phishing, we’re bringing in two of our security experts to help. Tony Carroccio, Senior Product Manager of Security, and Terry Brown, Senior Director of Engineering, will be answering your questions in an upcoming video series. With decades of experience between them, they’ll share key insights to help you stay secure and informed.  How to participate  Submit your questions here and our team will address them in an upcoming video. We’ll be gathering questions over the next few weeks to ensure everyone has the opportunity to participate.  Where to find the answers  Once the

At Mews, nothing makes us happier than seeing our customers succeed.Your success stories show us that we’re delivering the right solutions, but even more importantly, they inspire others in our community to dream bigger and achieve more. From streamlined operations to increased revenue and happier teams, these stories highlight the transformative impact of innovation.These incredible examples show how our customers are pushing the boundaries of modern hospitality.If you would like to share your successes with us, we would love to collaborate. Post in the thread below.Here’s October’s highlights: Wythe HotelThis industry-leading US independent hotel shared some amazing insights and numbers!They love how all of the guest-facing features are modern and straight-forward, while backend automation takes care of the operational tasks that don’t add value to the guest.The result? A happier, more efficient team. 🏆“The Mews team is responsive and invested in our success, even as a small, stand-

Dear Community,We understand that the Google Hotel Search integration is a valuable tool for many of you. It helps boost your visibility on Google and drives more direct bookings to your property. That's why we want to let you know about an important change coming soon. What's happening? As of July 1st, 2024, Google will stop supporting its integration with Mews. This means that the current Google Hotel Search connection on Mews Marketplace will no longer work. Unfortunately, this is Google's decision, and it's not something Mews can control. Why is this happening? Google hasn't given us a specific reason. They've simply decided to stop supporting integrations like the one with Mews. Rest assured; this isn't targeted specifically at Mews. What are we doing about it? If you're using Google Hotel Search through Mews, the integration will end on July 1st. But don't worry, you can still get visibility on Google through our partners: Cendyn, D-EDGE, and Triptease. These are paid options, bu

Explore the Future of Hotel Automation with Mews, Flexkeeping, and WestCord HotelsIn the latest episode of Mews Coffee Corner, join Damien as he hosts Luka Berger, founder of Flexkeeping, and ​@mauritsbots , ICT Specialist at WestCord Hotels, to discuss the transformative power of automation in hospitality.The conversation focuses on:Streamlined Operations: Learn how WestCord Hotels transitioned from outdated systems to seamless, cloud-based integrations powered by Mews and Flexkeeping, resulting in smoother workflows and enhanced guest satisfaction. Empowering Housekeeping Teams: Discover how Flexkeeping revolutionized daily operations by reducing paperwork, minimizing human error, and enabling real-time task management, making housekeeping a cornerstone of exceptional guest experiences. Impactful Results: Hear how Hotel Jakarta achieved a 70% increase in rooms ready on time, delivering stress-free check-ins for guests and setting new benchmarks for operational efficiency. Personaliza

The Mews-Salesforce Integration brings seamless connectivity between Mews and Salesforce, providing hoteliers with valuable guest insights and operational efficiency.This integration allows hotels to personalize guest experiences, boost revenue, and streamline data management—all without third-party software or complex development. 1. Personalize Guest ExperiencesWith guest preferences, profiles, and spending data synced directly into Salesforce, hotels can offer tailored experiences and anticipate guest needs. This results in stronger guest relationships, enhanced loyalty, and “surprise and delight” moments that set your hotel apart. 2. Drive Revenue with SegmentationThe integration enables you to segment guests by spending patterns, identifying high-value customers for targeted offers. Sales teams can use detailed corporate account insights to negotiate group rates and increase profitability. 3. Improve Data Quality and EfficiencyAutomated data syncing between Mews and Salesforce eli

Hi Mews Community, In recent months, there’s been a rise in sophisticated phishing attempts where hospitality employees are being tricked into revealing their login credentials.  We’re aware that a small number of Mews customers have been targeted and fallen victim to these malicious campaigns. As Senior Product Manager for Security at Mews, I’m part of the team that is actively monitoring the situation, and our Customer Support colleagues are supporting those affected.  I've always found the best form of defense against these threats is to make sure you know how to keep your login credentials – and therefore your data, your guest data and your business – secure. Today, I’ll talk you through how these malicious phishing campaigns typically operate and the precautions you can take to enhance your security.  How do these phishing attempts work?  They’re sophisticated. Cybercriminals use search engine ads to trick hotel employees into entering their user credentials on a fake login page t