Will this new online incheck system has the option to leave out the request for creditcard?
As most people here in NL don’t have one so online incheck with the mandatory page to leave your CC details doesn’t really work here.
I am a little concerned with the address details you are showing very prominently in the home screen now.
We have several houses, each ordered in a bookable service, in a single Mews environment.
Each of these houses has a different address.
Will you provide us with an option to save an address per bookable serve, and display this in the app?
Or, in case not, will there be an option to not display the address to the guests?
I wouldn’t want to have our guests showing up at our office, instead of their booked apartments, every day.
@Kuster not just yet but this is lined up for our team to pick-up next as we know this mandatory CC does not work for every situation (i.e. some countries where it is less prevalent, not necessary for prepaid rates, confusing for some travel agent bookings, etc.). We want to look into offering more flexibility, i.e. letting the property decide at the rate group level, whether the credit card should be mandatory in OCI or not. So more to come soon on the topic.
@andreas thank you for your feedback. I will follow up with you directly by the end of the week as this is an unusual set-up of the Guest Portal.
I look forward to improvements.
Things I would like to see from the Guest Portal:
- That the requirements of the Guest Portal are the same as in the MEws Kiosk regarding the need for guest data. This is not yet the case
- When upgrading rooms, only a photo of the room is displayed so far a photo stream e.g. wipe would be much better
-The query for credit card data sometimes irritates guests. We usually already have credit card data before the guest enters the portal, so the new query is irritating.
@maxw thanks for the feedback.
Not sure what you mean about the guest data requirements being different for Online Check-In vs Kiosk but do not hesitate to DM me!
About Room Upgrades, happy to share we’ve added a carousel in the New Portal, so if there are multiple pictures uploaded for the space category, the guest will be able to navigate through them.
And finally skipping card data in the flow, that’s something we want to pick up next. I’ll soon be opening a topic on this on the Community BETA Group so please add your thoughts there when I do!
@Olivia.Dingreville like that!
It would be great to allow more granular settings for required guest data fetched. For example on the first level a differntiation between booker, companion and even child would be helpful. On the secondary level the guest data should be defined. In our case for example it would be great to get the car license plate.
@jones.eth thanks for the feedback! Indeed configuring guest data is something we want to continue to refine - i.e. having more flexibility in differentiating main guest vs companion requirements, and as you say child vs adult. I don’t have any updates on this for now, but something that’s on our radar so I’ll add your insight to the idea so we can potentially reach out to you when we progress.
And happy to share that the option to collect car registration plate is coming soon as part of the portal release! So keep an eye out for the release note & instructions to set-it up!
@Kuster @maxw do not hesitate to share your thoughts on skipping card details in online check-in in this discussion:
@jones.eth thanks for the feedback! Indeed configuring guest data is something we want to continue to refine - i.e. having more flexibility in differentiating main guest vs companion requirements, and as you say child vs adult. I don’t have any updates on this for now, but something that’s on our radar so I’ll add your insight to the idea so we can potentially reach out to you when we progress.
And happy to share that the option to collect car registration plate is coming soon as part of the portal release! So keep an eye out for the release note & instructions to set-it up!
That sounds great!
Is there a way to send a link to the guest directly to the portal? For example, guests from Booking.com can’t access the Check in online link from their email because the email is converted into normal text.
Also, the credit card should be optional and not a requirement.
@littlemonkeyhostel happy to share we are working on the skip card options. You can see the discussion here. For OTA guests where it may be difficult to send an email, I would recommend to check our SMS package option and to discuss with your Customer Success Manager. It will allow you to invite guests to online check-in by SMS and typically OTA will share with you the phone number in a usable format.
Is there a way to link to the guest portal from the website? We want guests to be able to access services through the guest portal on the website? How do I send a link?
@JeffIrwin I’m afraid it’s not possible to embed the link on your website today. The access links are generated with a unique token for the guest to access safely without having to log in with an account and password. That’s why it can only be sent via a direct communication to the guest (email or SMS today).
I understand how allowing for more access routes would be beneficial though. I’m recording your feedback. It will help for prioritisation down the line.
