Hi Max!
 

If you don’t use the Mews booking engine then guests won’t be able to take advantage of Apple Pay or Google Pay when they make the booking, but they will still be able to use it during online check-in and check-out (via our Mews guest portal). It also works on Mews Terminals when the payment is made in-person on-site. 

Best,

Matt

Hey Matt, thanks for this information! I wasn't able to find that anywhere. So it works on Checkin and Checkout. That's a good message. For payments on the Mews Terminal it works already.

Thanks for your answer. 

Hello,

Apple Pay and Google Pay seemingly does not work for MEWS bookings in our system (MEWS booking engine not launched yet on our site because of this). We have triple checked that everything is set up correctly, but it is not working for some reason. How can we get help with this? We have reported it multiple times since April.

Thanks,

Jan

Hi Jan,

There are some issues with your setup that could be causing issues here:

• All your rates are in one rate group.
  • The Mews booking engine only shows the cheapest rate from each rate group (the logic here being that if rates share a rate group, they share common characteristics, and guests would only book the cheapest rate). In your current setup it is impossible for guests to book your standard rates because only your voucher rate is bookable.

If you change this you should see various rates when previewing the booking engine. If you pick one of your prepaid rates and completely test the booking, it should allow you to pay with apple and google pay at the final step (I checked your booking engine setup and it looks good to go). Just make sure the rate you are testing is setup to be prepaid on confirmation.

Best,

Matt

Thanks for your reply! I am not sure that I’m following here. When submitting personal info (the step before the payment screen), I can see the Apple Pay and Google Pay logos. The payment screen only shows regular card payment as the sole option.

I have made a second rate group now, but I do not understand why I need that in order to go through with a booking? I have always been able to follow through and finish a booking – it’s just that the Aopple Pay and Google Pay option has been absent the whole time from the payment options list. 

Sorry if I’m slow here :) 

Hello again,

would be thankful for a response to this question above What is the relationship between multiple rate groups vs a single rate group and the Apple Pay / Google Pay checkout?

Thanks!

Hi Jan (​@jkjondal),

my colleague just informed me that I left you hanging here, I’m really sorry for that!

The good news first is that Apple & Google pay are working on your property (see enclosed pic). I tested it myself on my phone and it’s working, perhaps you were testing it out on your laptop or a similar non-enabled device? I made the same mistake when first I looked into your case and will carry the message on to our knowledge manage team to mention that in the help article. Apple and Google pay won’t show up if the device you’re using can’t use that payment method.
 

Second, there is no direct connection between the rate groups and these payment methods, it was simply that your earlier setup made it impossible for me to test if it was working on your standard rate because I couldn’t book it :)

I hope this helps and again I’m really sorry that I never got back to you on this (I see you also messaged me directly!). I’ll take more care to manage the notifications on here in the future.

All the best,

Matt 

Hi again Matt,
thanks for getting back to me!

That’s right – the bug was fixed some time medio October, and for that I’m grateful. However, we first reported this bug in April, so it kinda took a while But now we’re up and running, and that’s great. Apple Pay FTW!