Hi everyone, new feature alert  

Introducing Smart Tips, the AI-powered tool here to empower you and your teams to deliver exceptional service every time. 

With Smart Tips, you’ll find everything you need to know about your guest in an easy-to-read summary in their guest profile. So, no more having to sift through multiple pages to find their dietary requirements or room preferences. With your guest’s reservation history, housekeeping notes and favorite amenities at your fingertips, you’ll be able to anticipate their needs based on their past behavior.  

Creating a truly personalized guest experience has never been simpler. 
 

Why your guests will love it  

For guests, Smart Tips makes sure they enjoy a tailored experience every time they stay, without having to repeat themselves.  

So, once a guest mentions they prefer softer pillows and a room on a lower floor, they’ll never have to repeat themself. At just a glance, everyone from the front desk to housekeeping can anticipate their needs and make sure your guest has a flawless stay, time and time again. 

Why your team will love it 

For hotel staff, Smart Tips help avoid any knowledge gaps when it comes to guest preferences or complaints. Staff can enjoy a summarized guest profile note to ensure they continue delivering high-quality, personalized service. And the best of all? They can find the information in a place they already access every day! 

And as staff add more and more notes to their guest’s profile, the better the tips become.  

Why your business will love it 

For your business, Smart Tips opens the opportunity for tailored upsell opportunities. So, when you know that a guest enjoys additional extras like room upgrades, spa services, or dining experiences, your team will have that knowledge at their fingertips to make relevant, personalized recommendations. 

Smart Tips will automatically land in Mews for Pro and Enterprise properties today. 

Any questions, drop them in the comments below