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Hey Mews Community!We're beyond excited to bring you something truly transformative—our brand-new Granular Permissions Framework. It's all about making your life easier and securing your world at the same time! 🌟 Ever felt like this? 🤔 Have you ever needed to do something in your work, only to find out your role doesn't allow you? Or the other way around - Have you realised that is not secure when everyone has access to all the sensitive data from your property? You're not alone! Many of our users have shared your frustrations, from handling sensitive data to managing multiple apps across different locations. It’s a widespread issue, and we've listened. So, we're creating... Our new permissions framework marks the end to those access pains with precision like never before. You’ll get a tailor-fit experience, ensuring access that’s perfectly aligned with your roles and needs. Our Journey Begins with You! This progress is something we share as the entire Mews family—including you! Toge

Guest data is gold. And like gold, it’s a target for thieves. That’s why we’re committed to providing smart tools that help you protect guest data while maintaining smooth day-to-day operations. One critical setting that every property admin and manager should be aware of is the ‘View customer data’ permission. This simple yet powerful control ensures only authorized staff can access sensitive guest details.  What does the ‘View customer data’ permission do?  Think of this setting as your property’s data gatekeeper. When turned off, users can still access the Reservation Report, but guest details (such as names and contact information) are automatically blurred out. No peeking, no prying, no unnecessary exposure. This means unauthorized users can’t extract or misuse guest data, strengthening your property’s security against potential threats.  Why is this important?  Restricting access to customer data is a simple yet highly effective way to: ✅ Protect guest privacy and security – Not

When HotelTechReport announced their 2025 Awards, we were thrilled that Mews POS was named as a finalist in the Hotel Restaurant POS System category🎉  This is the first year that Mews POS has been eligible for the awards, so to secure such a great result is super exciting. It’s testament to the hard work our team has done to bring greater functionality, plus more characteristic Mews innovation, to the platform.  What makes Mews POS an industry-leading solution?  Digital ordering to remove friction and free staff to focus on service  Embedded payments to manage all payments effortlessly in one platform  Digital tipping makes rewarding staff easier and more transparent  Ingredient-level inventory to track, plan and stock with confidence  Real-time reporting to analyze performance, even across locations  One device to take orders and payments for efficient operations    More than 1,000 hotels are now using Mews POS to streamline their F&B operations and elevate their dining expe

Hey, Mews Community ✨ Ready to be inspired by some real-world success? Later this month, we’ll be bringing you two webinars featuring the experts behind exceptional hospitality: Mews customers.  Join us for interviews with leading hospitality professionals, ask your questions live, and leave with ideas you can try right away. It’s insight you won’t find anywhere else. Details and links to sign up are below 👇  Webinar #1 – HIM Groep: How to do more with tech With four hotels in the Netherlands catering to a range of segments, from corporate travelers to holidaymakers, HIM Groep are doing more thanks to technology. Tune in to hear their Back Office Manager, Charline Kuster, explain how she manages operations for all four hotels from a single, reliable platform. 📅 When? Feb 25, 11am CEST 🎙️ Who? Charline Kuster, Back Office Manager   What to expect  Discover how automated workflows dramatically improve productivity  Find out where your hotel could also make major time savings  Put yo

Hey Mews Community! 👋We’re looking for customers who are using the Mews Hourly Booking Engine in unique ways -whether that’s booking boat slips, desks, cabanas, karaoke rooms, or anything else outside the traditional hotel stay. 🚀Why? Be featured in an upcoming press release about the Mews Hourly Booking Engine. We'd love to showcase innovative real-world use cases by our wonderful customers and present some amazing impact data.If your property is doing something creative with the Mews Hourly Booking Engine, drop a comment below by next Wednesday, 26th February, for a chance to be featured!

Still manually adjusting prices and analyzing mountains of market data in spreadsheets? Why not let technology do the heavy lifting? It’s time to embrace the future of revenue management.  Meet Atomize, a Mews company and industry-leading Revenue Management System (RMS) that optimizes your pricing strategy in real time, ensuring you maximize revenue while saving valuable time.  👉 Register your interest here and your CSM (Customer Success Manager) will be in touch.  Why automate revenue management?  An RMS like Atomize ensures you never miss a revenue opportunity by dynamically adjusting rates based on market demand. Here’s how it benefits your property:  Increase revenue: Customers see an uplift of up to 37% in ADR and 35% in RevPAR.  Save time: Automating manual pricing updates cuts up to 30 hours of manual work per month.  Stay competitive: Real-time market analysis helps you outperform your competition.  Enhance guest experience: Free up staff time for guest interactions instead

Hello Mews community!We're excited to bring you an overview of the latest updates from January. Here’s what’s new: New Features Transform check ins and key management with MIWA!We are excited to announce that Mews now integrates with MIWA. The MIWA integration allows you to encode room keys directly from Mews Operations and Mews Kiosk. This avoids the need to switch between Mews and MIWA during check in for a more efficient process. Guest extended their stay? Great news! Now automatically create a new reservation in Mews Operations. You can now automatically create a new reservation when a customer extends their stay, preserving the original reservation’s details in Mews Operations. Meet the new way to create reservations, directly from the Timeline. Get ready for a game-changing feature! You can now create reservations directly from the Timeline in Mews Operations. Check availability and book faster—both in one convenient view! More account security with the new Trusted devices list.

A big thank you to everyone who joined our recent webinar, Mews Roadmap: What’s new and what’s on the horizon. We hope you enjoyed getting an exclusive look at the exciting features and updates coming in 2025, all inspired by your valuable feedback as Mews customers.   Missed the live session? No problem.  If you follow this link, you’ll be able to watch the recording. If you can’t access the article, you’ll need to either login or create an account. 🫸But before you go, just a couple of things we want to cover off…. 👇 How did we do? We’d really appreciate your thoughts on how the webinar went. What did you think worked well? What didn’t work? What would you like to hear more about in the future? Fill in this quick survey to let us know. Your feedback will help make every webinar at Mews better than the last 🙏  Dive deeper If one webinar wasn’t enough to satisfy your thirst for Mews knowledge, more content is available. From upcoming releases and events to beta programs for future fe

In case you hadn’t heard 📢 We recently added industry-leading revenue management system, Atomize, to our suite of solutions at Mews 🎉 Atomize, a Mews company, is a transformational revenue management system (RMS) that automates dynamic pricing to reduce manual workload and maximize profitability. Dynamic pricing, the practice of adjusting rates in real-time based on market conditions, has been around for a while. But Atomize kicks it up a gear. Well, several gears in fact. In this post, we’ll look at how Atomize outsmarts the competition to help you unlock profit, streamline operations and grow your market share. (Hint: it doesn’t involve price wars or hours staring at spreadsheets 🙌). Let’s get into it.  Maximize profit: Boost ADR up to 37% while increasing occupancy  Atomize analyzes vast amounts of data in real time, continuously monitoring market signals to optimize your prices for maximum revenue. Crunching more numbers than a busy bingo hall, it analyzes booking pace, pick-up,

Curious about what’s next for Mews? We’re pulling back the curtain to give you an exclusive look at the features coming in 2025, all crafted with your feedback in mind.   In this special session, our product team will walk you through upcoming releases, showcase demos of features currently in development and share a sneak peek of our longer-term roadmap. You’ll also get a recap of what’s been recently launched, ensuring you’re up to date on all the latest enhancements.   This webinar is designed just for our customers, and we’ve made it easy for you to join live – no matter where you are. We’re offering the webinar at three convenient times across different time zones:  Wednesday, February 5th at 2 PM CET Wednesday, February 5th at 11 AM EST (5 PM CET) Wednesday, February 5th at 7 PM AEDT (9 AM CET) The session will conclude with a live Q&A, giving you a chance to ask questions and share your thoughts on where Mews should go next. What we’ll cover:  A summary of the latest Mews

Protect Your Mews Account with Trusted Device Authorization Data breaches are a growing concern – especially in data-powered industries like hospitality. With unauthorized access posing risks of operational disruptions, implementing proactive security measures is more important than ever. Protecting your login credentials is vital to keeping your operations secure at all times. To help you stay safe, we're introducing Trusted Device Authorization – a straightforward yet powerful solution designed to enhance login security for your property.  What is Trusted Device Authorization? Trusted Device Authorization adds an extra layer of protection to your Mews account. Here’s how it works:  When logging in from a new device, browser, or location, you'll receive an email to confirm and authorize the login.  Once confirmed, the device is added to a "Trusted Devices List," ensuring secure, streamlined access for the future.   Is it mandatory?  Trusted Device Authorization is an opt-in feature,

Hi Community, 🌟We've noticed customers asking about updating their bank account details for Mews Payments. To keep your payouts going to the right place, here's a handy guide on how to update your information.Steps to Update Your Bank Account for Mews PaymentsWhen you first signed up with Mews, you provided bank account details via the Customer Verification form. If you need to change these details, here's what to do:Fill Out the Bank Details Update Form: Complete the form with the updated bank information. In question three, choose option "A" for Bank Details Change. Information Required to Complete the Bank Details FormTo ensure a smooth update, have the following information ready:Company Name: The official name as registered with your local business authority. New Bank Account Information: The new account details for receiving payouts. Recent Bank Statement: An official statement, not older than three months, that includes the account details (IBAN, account number, SWIFT, bank na