I wonder how you handle automatic check-ins with group bookings in your property?
As a property that only has single beds, all bookings are prepaid and the whole customer journey is digital we have the problem that only the booker is in the system and gets all the messaging.
Is it possible to have an automated process for groups where a form is send out and the group can put Names and email addresses in there and after submitting the individual bookings in Mews are changed?
Would be nice to get some best practice here.
Cheers Hendrik
Best answer by smehia
Hello @Hendrik Renken
I think the best thing to do is request a rooming/namelist beforehand for the all group
You can use the template you can generate and download in Mews, send it to the booker and ask for it to be returned completed with all the names and the individual e-mail adresses. You then import/upload it back in Mews and all the individual profiles will be created automatically you just have to put each guest as the “master” of his room.
All this is possible in the “group” tab of the reservation
I think the best thing to do is request a rooming/namelist beforehand for the all group
You can use the template you can generate and download in Mews, send it to the booker and ask for it to be returned completed with all the names and the individual e-mail adresses. You then import/upload it back in Mews and all the individual profiles will be created automatically you just have to put each guest as the “master” of his room.
All this is possible in the “group” tab of the reservation
Hey, ja this works. But my problem is more related to also small groups basically everything from 3 guests upwards.
And im looking for a more straight forward solution that does not create manual effort for staff.
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