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TImeline looks messy with red lines

  • August 12, 2025
  • 7 replies
  • 65 views

is there anything in development where an icon (pie) is placed on the dashboard for unallocated rooms instead of a red line on the timeline?

Best answer by Robin Gustavsson

Hello ​@simonruri,

Do you often have unassigned rooms on the timeline? Are you manually unassigning allocated rooms and then selecting rooms for each reservation upon arrival - the traditional way?

If so, I recommend letting the system assign rooms automatically, and only making changes when necessary or to accommodate specific requests or needs.

The “Optimize Space Allocation” feature can be a great help - just put a little trust in the system.

Anything left under the red area will typically be actual overbookings or reservations that require special attention and manual reassignment.

 

7 replies

Tobias Sörling
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Hello Simonruri, 
Not that I know off. Have you checked feedback.mews.com and maybe see if anyone else have requested something like this before?


Robin Gustavsson
Senior Guru
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Hello ​@simonruri,

Do you often have unassigned rooms on the timeline? Are you manually unassigning allocated rooms and then selecting rooms for each reservation upon arrival - the traditional way?

If so, I recommend letting the system assign rooms automatically, and only making changes when necessary or to accommodate specific requests or needs.

The “Optimize Space Allocation” feature can be a great help - just put a little trust in the system.

Anything left under the red area will typically be actual overbookings or reservations that require special attention and manual reassignment.

 


Johannes Rott
Superstar Guru
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  • Superstar Guru
  • August 14, 2025

@Robin Gustavsson we tried it but it provides us with more issues than before. so we manually assign them :-)


Robin Gustavsson
Senior Guru
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@Robin Gustavsson we tried it but it provides us with more issues than before. so we manually assign them :-)

Hello! 

What type of issues did you experience? Reservations that have been manually allocated and locked will not be affected by the optimization.


Johannes Rott
Superstar Guru
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  • Superstar Guru
  • August 14, 2025

@Robin Gustavsson assigned reservation will be unassigned or switched with different ones and still some are unassigned eventhough rooms would be available. pretty strange … we tried it after the onboarding a few times but for now not a help at all. We will give it a new try after onboarding of the last hotel which will be in december 25...


Robin Gustavsson
Senior Guru
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@Robin Gustavsson assigned reservation will be unassigned or switched with different ones and still some are unassigned eventhough rooms would be available. pretty strange … we tried it after the onboarding a few times but for now not a help at all. We will give it a new try after onboarding of the last hotel which will be in december 25...

I understand.
Assigned rooms can, and probably will, be reassigned within the category, as the optimization process is designed to do just that - optimize. I believe some rooms were left unassigned because you had locked certain reservations to specific rooms, which prevented the system from fully optimizing the timeline. A notification with suggestions from the system would have been great in that case!

I think there will naturally be some overlap and adjustments when transitioning from manually assigning all rooms to letting the system handle the work for you.


Johannes Rott
Superstar Guru
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  • Superstar Guru
  • August 14, 2025

true on both!