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Dear MEWS Team & Community,

I hope you're doing well.

 

We are contacting you regarding a refund receipt that was generated in our system—though it's not actually a refund in the conventional sense.

 

A few months ago, we completed a wire transfer and closed the transaction with a deposit. Our accounting team has since informed us that this approach was incorrect. In trying to correct the entry, we mistakenly issued a full rebate of that specific bill and deleted the related negative deposit from items. As a result, we now have a Fiscal receipt that doesn't accurately reflect what occurred.

 

We need to nullify this receipt and reissue a new one that properly documents the adjustment—essentially showing that we refunded the overpaid amount (even though it wasn't a real refund) to reconcile the balance on the bot.

 

Could you please advise us on how to proceed? We’d appreciate your guidance in resolving this issue correctly for our records.

 

Thank you in advance for your help.

Hi Sensei,

if I understand correctly, you have the same problem that we had a few months ago. You didn't reopen the invoice before deleting the items, right?
It's best to contact support directly. We still don't have a solution from Mews for this issue. The more people who get in touch, the better.
In principle, you should always open the invoice before making any corrections and then you can make corrections within the open invoice. Do not cancle payments etc. before.

Or did I understand that wrong?

Best regards

Leif


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