Dear MEWS Team & Community,
I hope you're doing well.
We are contacting you regarding a refund receipt that was generated in our system—though it's not actually a refund in the conventional sense.
A few months ago, we completed a wire transfer and closed the transaction with a deposit. Our accounting team has since informed us that this approach was incorrect. In trying to correct the entry, we mistakenly issued a full rebate of that specific bill and deleted the related negative deposit from items. As a result, we now have a Fiscal receipt that doesn't accurately reflect what occurred.
We need to nullify this receipt and reissue a new one that properly documents the adjustment—essentially showing that we refunded the overpaid amount (even though it wasn't a real refund) to reconcile the balance on the bot.
Could you please advise us on how to proceed? We’d appreciate your guidance in resolving this issue correctly for our records.
Thank you in advance for your help.
