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Hallo zusammen, für einen Kunden konfigurieren wir aktuell die Stornierungsbedingungen. Bei Gruppenbuchungen werden 3 Stornierungszeiträume eingetragen.

Bei der Benamung der Stornierungsrichlinie bin ich mir unsicher, ob diese nachher ersichtlich ist auf der Gastrechnung oder die Benamung nur für internes dient.

Vielen Dank!

 

Hello everyone, we are currently configuring the cancellation policy for a customer. For group bookings, three cancellation periods are entered.

When naming the cancellation policy, I am unsure whether this will be visible on the guest bill or whether the name is only for internal use.

Thank you very much!

Hi ​@Katharina Ostermeier ZAHC 

Mews will print a standard text for cancellation per language, followed by the selected cancellation reason.
 

 

This is not dependent on the cancellation policy, and as far as I know, the cancellation reasons are not configurable in the system.

The only workaround I would know is
- Under Services, deactivate the option “Charge cancellation fee automatically” under options
- Create an additional Service “Cancellation”, with a product per cancellation policy you have (could then as well be routed to different accounting categories if intended) . Set VAT to 0% in Germany.
- Have the hotel charge the cancellation fee manually

Defeats a bit the purpose of automation and has the risk that they forget to charge, but if it is an important requirement for the customer, may be a possible way.

Best, Marc

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