Passport scaning in the kiosk

​@Mark Alexander Joel We're using the kiosk passport scanning feature, and it's been working well for us without any issues.

That said, we mostly use it in staff mode rather than as a fully self-service kiosk. Our front office team uses the kiosk to scan guests' passports during check-in, and the scanning process has been reliable. Never had big issues. which tap/ipad are you using? We use i-pads and don’t have any issues. 

Hey there, and thanks so much for shedding some light on this! Nice to know that it works well in Staff Mode.

We experimented with that setup, but my staff prefer to first confirm the guest’s name and then direct them to the kiosk for registration, payment, and key issuing by uding "send to kiosk".

In a perfect world, I’d love for guests to be able to scan their ID themselves directly at the kiosk, especially since our Front Desk is unmanned late at night.

We use a large tablet for our kiosk, which we find encourages guests to actually use it more. I’ve attached a picture of how we’ve set it up.

It looks great! 

I also understand the challenge with passport scanning. With the screen fixed in that position, it must be difficult for guests to align their passport with the rear camera.

Do you think an external passport scanner could work in your setup? A while back I was in touch with 365id about their passport scanners, but we eventually decided not to move forward because the investment was quite high.

It would be interesting to know if anyone has successfully integrated a solution like that with the Mews kiosk? 

Thanks so much again for engaging in the discussion and for your valuable feedback and thoughts! 🙏

Hello,

Neat setup, ​@Mark Alexander Joel !

We use 365ID scanners, as mentioned above, but unfortunately, the Mews Kiosk doesn't support external scanners.

We've used the rear camera on our iPads instead, or alternatively, digital registration.