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Question

Mews BI losing the segmentation for reissued revenue

  • July 9, 2026
  • 2 replies
  • 39 views
P

Good morning everybody, I have somewhat of a weird question.

We use MEWS BI for our reporting, by selecting our local segments out of a catalog of segments from all the Hotels belonging to the same collection. 

We have noticed that if we rebate and reissue an invoice (for adjustments, no other change made) the relevant revenue is taken out of the correct segments and reallocated to a category which is labelled as “none”, that is, no segmentation present. 

I have double checked and there is no way for me to re-input the segmentation data when I am reissuing a bill, but rebate and reissue is a key component of daily operations, especially now that we have had a recent change in some of our commission process due to Italian Law, and we need to rebate and reissue a number of fiscal documents printed earlier in the year. 

We cannot be “scared” to do this kind of actions in the PMS, with the fear of each operation messing up the reporting. Is there any work-around for this? 

I am looking forward to any insight.
Thank you and have a great day, 

Paola, Italy

2 Replies

Johannes Rott
Community Luminary
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  • Johannes Rott
  • Community Luminary
  • July 11, 2026

Hi ​@PDota 

we do have the same on our MEWS BI reports and already flagged it with the BI team.

Lucky us we have not that many revenue on NONE per month.

Johannes Rott // IMLAUER Hotels
josue.orellana
Community Ambassador
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  • josue.orellanaCommunity Ambassador
  • Community Ambassador
  • July 29, 2026

Hello ​@PDota, 

I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding the segmentation.

What you’re seeing is usually expected when the corrected charges are recreated in a way that no longer carries the original reservation segment. In Mews, a charge gets its market segment either from the reservation it’s posted to or from the product / additional service itself. If the charge is re-posted outside a reservation context and the product has no segment configured, BI will show it under None.

So the key question is how the new bill is being created:

  • If it is a true Reissue as open bill flow and the items stay tied to the reservation, the original segment should generally be preserved.
  • If the original invoice is rebated and the charges are then added back **manually** from a company / customer billing profile or as standalone products, they may fall into **None** unless those products already have a market segment assigned.

    Workaround for future cases:
    Check the products / additional services used in these correction flows and make sure they have the correct market segment configured. That will help future manually posted charges land in the right segment instead of None.

    For historical revenue already sitting in None:
    Unfortunately, charges already posted that way cannot currently be bulk re-segmented retroactively.

    If, however, you have examples where the charge was still clearly linked to the original reservation and it still moved to None, that would be worth raising with Support for investigation, because that may not be expected behaviour.

If you have any questions, please don’t hesitate to let me know! 😎

~ Best regards, 

josue.orellana
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