Good morning everybody, I have somewhat of a weird question.
We use MEWS BI for our reporting, by selecting our local segments out of a catalog of segments from all the Hotels belonging to the same collection.
We have noticed that if we rebate and reissue an invoice (for adjustments, no other change made) the relevant revenue is taken out of the correct segments and reallocated to a category which is labelled as “none”, that is, no segmentation present.
I have double checked and there is no way for me to re-input the segmentation data when I am reissuing a bill, but rebate and reissue is a key component of daily operations, especially now that we have had a recent change in some of our commission process due to Italian Law, and we need to rebate and reissue a number of fiscal documents printed earlier in the year.
We cannot be “scared” to do this kind of actions in the PMS, with the fear of each operation messing up the reporting. Is there any work-around for this?
I am looking forward to any insight.
Thank you and have a great day,
Paola, Italy
