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Find and share Mews tips and tricks, and learn how other people are using Mews.

642 Topics
irene.mallafre
Mews Employee
irene.mallafreMews Employee
posted in Product best practice
Be part of our research on centralising guest information and communications in Mews.

We need your input to revolutionise how we manage guest profiles in Mews to supercharge your business. 🔍 About us:We are the Multi-property team. Our team is on a mission on understanding all the operations you need to perform cross-property related to your guests. We believe that centralising guest profiles within Mews can bring significant improvements to your guest services. 🤝 How you can contribute:Schedule a chat with us: Drop a reply to this post, and we'll coordinate a time that suits your schedule for a personalized one-on-one interview. This way, you can share all the current needs you're experiencing with us. Share Your Expertise: Don’t have time to have a chat? Simply drop in this post your feedback, ideas and wishes so we can collect them.Let's work together to revolutionise how hotels manage guest profiles and create memorable stays for everyone! Your insights can make a world of difference. 🚀

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c.rex
S
samoanprincessSenior Contributor
asked in Product best practice
new kiosk app

Hi there! Today the new kiosk app has been uploaded on our tablet and since then the camera icon for scanning ID´s does not show up on the screen! This makes it very difficult for us to check-in people properly. Anybody else that suffers from this problem? Thanks for your answer. Christina 

1987
james.taylor
Mews Employee
coline.poussiere
Mews Employee
coline.poussiereMews Employee
published in Mews updates
City Tax Changes: Early Warning and Your Next StepsNews

Hey there, Amazing Community! 🍀As we near the end of the year, it's time to give you a friendly heads-up about some upcoming changes in city taxes that will go into effect on January 1st. But please note, these changes will vary by country, so make sure to check if they apply to your location.City Tax Changes: Don't Wait Until the Last Minute! ⏰These changes might impact your property and reservations, so it's crucial not to leave them to the last minute. Our teams will need some time to process your requests. Here's what you need to know:Two Ways to Handle City Tax Changes:1. Fixed City Tax:If your city has opted for a fixed city tax rate, get in touch with us at [email protected]. We'll help you set up the new city tax rate, but we will need official documents to make it official. 2. City Tax as a Product:When you become aware of an upcoming change in your city's tax rate on a specific date, you have the opportunity to get ready and make adjustments using our dynamic pricing feature

920
coline.poussiere
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
posted in Mews updates
Cheers to Matthias: Mews Community's First Guru with 100+ Replies! 🎉

Huge shoutout to @MatthiasH from The Pand Hotel! You totally rocked it by reaching the Guru Rank in the Mews Community.You're the trailblazer, being the first to hit this milestone with over 100 replies – how cool is that! 😎Your awesomeness is shining through 🌞, and your active participation has made the community an even better place.Keep on being amazing and keep those insights coming 🍀Massive kudos to you! 🎉🙌🌟

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Product best practice
Get the Most from Mews Editable History WindowsTutorial

Hey, Mews Community! 😉We've been getting some questions about Mews' editable history windows, so we wanted to provide a handy summary of how to make the most of them. These windows determine how far back in time you can modify reservations, ensuring you have full control over your property's operations. Here's what you need to know:The Editable History Window ⌛The editable history window in Mews lets you check guests in with a date in the past. Note: Mews considers the check-in time displayed in each booking, not the check-in time in your property's General settings.The Operational vs. The Accounting Editable History WindowMews offers two types of editable history windows: one for accounting and one for operations. The Accounting window is stricter, limiting changes to bill items to within one day. The Operational window is more relaxed, allowing actions like canceling a house use up to five days ago.Setting Up the Accounting Editable History WindowGo to the main menu > Settings &g

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: What transpired this week?News

Hello, Mews Community! 🖐We're here to give you the lowdown on what went down this week in our Mews community. Let's dive into the highlights:1. Mews Introduces Direct Expedia Connection: Exclusive Preview 🌟Exciting news: Mews now has a direct connection with Expedia, offering seamless onboarding, real-time synchronization, and it's completely free! Read more here. 2. Boosting Digital Safety in Hospitality 🔑Prioritize guest security with Two-Factor Authentication (2FA). It's a quick and effective way to safeguard your data. Have a look at this exciting article from one of our amazing solutions architects! 3. FAQs About Our SMS Package 📩Because you asked, we decided to sum up your questions. Have a look at your queries about SMS Package, from languages to error messages, and more.4. TIP OF THE WEEK: "Moving Bills" vs. "Moving Items" 📜Clarifying the difference between "Move Item" and "Move Bill" for smoother billing. Read a clear explanation by our billing expert in this post.5. A Gu

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
A Guide: Empower Your TeamsNews

Dear Mews Community, 🍀In the competitive world of hospitality, your success depends on the people behind the scenes - your dedicated teams. Empowering your staff to work smarter can lead to improved operations, happier employees, and an exceptional guest experience.We prepared a handy guide for you. What's Inside? Discover how empowering your teams can positively transform your entire business. 📈Team Insights: We'll dive into essential departments within your property and discuss how empowerment can elevate their performance: Front Desk: Learn how an empowered front desk team can create seamless check-ins and personalized guest experiences. Reservations and Marketing: Discover strategies to boost occupancy, reach a wider audience, and create enticing promotions. Housekeeping: Ensure spotless rooms and swift service by empowering your housekeeping team. Food & Beverage (F&B): Elevate your dining experiences by empowering your F&B team to curate unique menus and offer

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marketa.oupicka
Mews Employee
T
tomfullanaApprentice
asked in Product best practice
Bill - Package

Hi,We have create packages room + breakfast, in the setup we have choose bill as package. If guest stay more than one night it’s show in one line stay 10/10 - 19/10 and the total price. We need to show to guest the price of the package per night, is it possible? and if yes how to do it?Thank you.

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coline.poussiere
Mews Employee
alzbeta skrabalkova
Mews Employee
alzbeta skrabalkovaMews Employee
published in Product best practice
TIP OF THE WEEK: "Moving Bills" vs. "Moving Items"Tutorial

Dear Community, 🌸We've got a support tip this week that's coming straight from you, our awesome clients. We heard there was a bit of confusion around moving items on a bill, so we're here to clear things up.👉 Move Item:First things first, select the items you want to move. Once you select the first items, you'll notice a blue bar at the top of the billing screen appearing, showing the number of items you've selected and the total amount.One that same blue bar, you can find a "Move" button, once you click on it a new window appears.   Next step is to select the correct bill, where you want to move these and also if you wish to move these to a different customer or a company. You can also create a new bill directly from this dialogue.👉 Move Bill:Now, here's where a mistake can be made. If you jump right to the "Move Bill" button on the right, the entire bill will get moved. You also get a new window, where you can select if you want to merge the billsThis feature is designed to reloc

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alzbeta skrabalkova
Mews Employee
gabriela.smrckova
Mews Employee
gabriela.smrckovaMews Employee
published in Product best practice
Looking into FAQs About Our SMS PackageTutorial

Our new SMS package has been sparking lots of questions. ⭐ So, we're here with quick and easy answers to the things you've been wondering about. 🤔  1. Sending SMS Messages in Different LanguagesQ: Can SMS messages be sent in different languages based on the guest's phone number? A: SMS language is based on guest preferences, nationality, or enterprise language, falling back to English when none are available.  2. Guest Responses to SMSQ: Can guests reply to SMS messages? A: Our SMS system supports one-way communication; guest replies are not sent.  3. Online Check-In and SMSQ: Does completing online check-in without providing credit card information mark a reservation as checked-in? A: No, check-in only occurs when guests reach the final screen of the online check-in.  4. Error Messages for Undelivered SMSQ: Is there an error message for undelivered SMS replies? A: This depends on more factors, such as the device a guest uses and the country to which we send SMS. If we use a Sender na

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gabriela.smrckova
Mews Employee
CharlieDelamare
Mews Employee
CharlieDelamareMews Employee
published in Industry News
Boosting Digital Safety in Hospitality: Urgency is the Name of the GameNews

Hello Mews Community, 👋The well-being and security of our guests are non-negotiable. Now more than ever, we need to expand this promise into the digital world, given the rising occurrences of data breaches. The recent situations at MGM and Motel One underscore the need to tighten our digital defenses. Surprisingly, the majority of these breaches don't stem from sophisticated hacking but from deceptive social engineering that tricks people into giving up valid login details. 😨Our data analysis shows a concerning trend: over 90% of Mews users haven't enabled either Two-Factor Authentication (2FA) or Pin Unlock. This oversight leaves a wide-open door for nefarious individuals. Activating 2FA creates an additional barrier, making it dramatically more difficult for intruders to gain access, even if they know your password. 🔒Here's how to bolster your Mews account's defenses in a matter of minutes:1. Go to your profile settings.2. Find the security tab.3. Initiate Two-Factor Authenticatio

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CharlieDelamare
Mews Employee
aylin.klinge
Mews Employee
aylin.klingeMews Employee
published in Mews updates
Mews Introduces Direct Expedia Connection: Exclusive PreviewNews

Hello, Mews community! 🖐We're thrilled to share a sneak peek with you today before the official release tomorrow – Mews has built a direct connection with Expedia, and you're among the first to know!Seamless OnboardingOnce you activate this connection, Mews will automatically fetch all your future Expedia reservations. No more manual entry during onboarding!Real-Time Synchronization Expedia sends new bookings, modifications, and cancellations to Mews in real time. It's even quicker than 30 seconds!No More MiddlemenOur direct connection eliminates third-party delays, reducing the risk of overbookings. It's simple and efficient.Speedy ProcessingThe connection is lightning-fast. Expedia sends us over new bookings, modifications and cancellations in real time, so the changes happen almost instantly.Manage Multiple AccountsHandling multiple Expedia accounts? No problem. Mews lets you connect them all, ideal for property groups and more.Access Child CompaniesYou'll also gain access to Exped

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aylin.klinge
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly community update: What not to miss!News

Hey there, Mews Community! 🌸It's that time of the week when we bring you the latest updates and news 🌈1. Tip of the Week: Finding PreauthorizationsLet's kick things off with a cool tip on quickly accessing preauthorizations in Mews. Get the lowdown on it here.2. Mews Shines Bright: Double Award Winner! 🏆We've got some big news! Mews has bagged two fantastic awards at the World Travel Tech Awards 2023. Learn more about our achievements in this post.3. Mews Payments: Interview with Charlie Delamare 💬Meet Charlie, our Solutions Architect, and find out how Mews payments transformed his property's operations. Dive into the interview and learn more!4. Simplifying "Unpaid Items/Deposits"We're here to clear up any confusion about the "Unpaid Items/Deposits" section on the billing screen. Check it out under this link.5. Granular Cancellation Policies - Your Opinion MattersWe want your input on improving cancellation policies. Share your thoughts and ideas right in this conversation.6. Share

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marketa.oupicka
Mews Employee
olivia.dingreville
Mews Employee
olivia.dingrevilleMews Employee
posted in Product best practice
Share your ideas on digitalising the Guest Journey during stay & for departure

Hi there 👋I’m Olivia, a Product Manager at Mews in our Guest Experience team.I'm looking for volunteers to hop on a call with me to talk about the digital guest journey.As you know we have solutions for the Booking stage (a.k.a the Booking Engine) and the Arrival stage (Kiosk & Online Check-in).Now we want to explore how we could go further and do more during the stay and as the guests leave.Imagine things like ordering room service from your phone, scheduling a laundry pick-up or maybe extending your booking in a couple of clicks. More digital self-service and less queuing or calling the front desk. 📱😍Are you experimenting with any of this? Are you interested but you don’t know where to start and would love for Mews to help? Are you using any other guest experience software? Are you as excited as I am about the possibilities? 😁🙌I would love to have a chat (and can keep it to 30 min).Let me know in the comments and I’ll reach out shortly to set up something.Thanks in advance ✨

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olivia.dingreville
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Product best practice
Mews payments: an interview with Charlie Delamare, Mews' Solutions ArchitectInterview

Mews payments: an interview with Charlie Delamare, Mews’ Solutions ArchitectCharlie shares his experiences from his previous life working in student accommodation on the drawbacks of manual payment processing and reconciliation, the risks of chargebacks and wasted time correcting errors.  All amounting to lost revenue and poor guest experience.This led Charlie to select Mews. Mews’ payment automation transformed how his property functioned: they changed payment terms to mitigate risks which ensured payment of no-show fees, were able to re-sell cancelled rooms and enjoy accurate payment processing with no manual errors, resulting in increased revenue for his business.You can also learn more about Mews’ payment terminals here Payments Q&A with Charlie: When using terminals does the money go to our bank account directly, immediately?  Money is paid T+3 days. You can read more about payouts here. As always, we are continuously working to better our offering so watch this space.    Rega

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Sarah.Masterton-Brown
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Mews Shines Bright: Double Category Hotel PMS Winner!News

Hello Mews Community,We've got some fantastic news to share! Mews has done it again! We've snagged two incredible awards at the World Travel Tech Awards 2023. 🏆World’s Best Hotel PMS Solutions Provider World’s Best Independent Hotel PMS Solutions ProviderOur CEO, Matt Welle, couldn't be more thrilled. He said, "We never set out to serve just one category in one country. We aimed to be the best worldwide, for all types of hoteliers. We built a PMS that's flexible and inclusive, and these awards, chosen by our users, mean the world to us." 🌈And, there's more exciting stuff in the pipeline! Matt teased, "We have some fantastic innovations on the horizon, so keep your eyes on us. 👀"Thanks a million for your support, and here's to more amazing things ahead! 🌟Read more on our website 👈 or check our LinkedIn post 👈.  

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marketa.oupicka
Mews Employee
Oli.Britt
Mews Employee
Oli.BrittMews Employee
published in Product best practice
TIP OF THE WEEK: How to find all preauthorizations made in Mews?Tutorial

Dear Mews community, 😎In today’s topic I will show you how quickly to access all preauthorizations made in your property. 🏠Navigate to Menu – finance – Payment card report. In options tick the box “Display preauthorizations” to view only those preauthorizations made in the selected period.Here is the explanation on filter functions: Start: Specify a start date to limit results to a specific time period. End: Define an end date to narrow results to a specific time period. Origin: Identifies the original payment source. Gateway: Payment made either via Mews Payments or an Adyen direct account. Manual: Refers to cards/preauthorizations charged manually. Type: Choose specific card types for viewing or select "Select all" to view all results. Format: Filter by the type of card used. Physical: Represents a payment card physically presented or expected to be presented by the customer at a later date. Virtual: Denotes a one-time payment card, often created by OTAs to

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Oli.Britt
Mews Employee
emile.johannes
Mews Employee
emile.johannesMews Employee
posted in Product best practice
What parking hardware company do you use?

We're currently exploring parking solutions for our company and would greatly value your input. Could you please let us know which parking hardware company you currently use or recommend? Your insights will be incredibly helpful in tailoring our offerings to better suit your needs.

500
emile.johannes
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: This weeks highlightsNews

Hi Community!We've had an exciting week and we're here to fill you in on what's been happening. So, grab a cup of coffee, and let's catch up:1. Handy Tip: Track Deposits with Ease 📈This week, we got a handy tip about using the new Deposit Ledger in Mews. It helps you keep tabs on deposits and prepayments for future reservations. Plus, it makes it easy to spot errors and optimize cash flow. Check out the URL, Reservation Deposits, and Days Until Stay columns for a clear view.2. Summer 2023 Data Snap 🌞The summer season in 2023 was a hit, and we now have the Mews Data Snap to show how the hospitality industry did. It covers occupancy, ADR, RevPAR, online check-in, and more. You can grab regional guides for specific insights.3. Webinar Alert: Boost Your Revenue 💰Mark your calendar for November 8, 2023, for a cool webinar. We'll explore how space management can amp up your revenue with Mews. It's all about streamlining workflows and making the most of your property.4. Using Mews Kiosk Th

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Unlock Your Property's Revenue Potential! Join Our WebinarNews

Dear Mews Community,If you're ready to maximize your property's revenue and bid farewell to the hassle of manual management, we've got the perfect opportunity for you. Join us for an enlightening webinar where we'll explore the power of space management with Mews.📅 Date: 08 November 2023 🕒 Time: 13:00 - 14:00 CET 📍 Where: Online – Register hereSpace management is at the heart of optimizing your property's revenue potential, and we're excited to have Martin Kucera, Product Manager at Mews, guide you through the process.🔍 What's on the Agenda: Simplify Your Workflow: Say goodbye to paper, spreadsheets, and manual effort. We'll show you how Mews can automate these processes, saving you time and reducing the risk of errors. Unlock New Revenue Streams: Discover how space management can help you grow your revenue even more by enabling multiple service bookings through Mews. Maximize your property's earnings and create an exceptional guest experience. Don't miss this chance to revolutio

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Join Us at the Independent Hotel Show LondonNews

 🏨 Mews at the Independent Hotel Show:Make sure to stop by Stand Number 1542 at the Independent Hotel Show in London this October. Mews is proud to be part of this exciting event, where you can explore innovative solutions that will reshape the future of hotel management and revenue optimization.🗓️ Date: Oct 16-17, 2023🎪 Stand Number: 1542: Visit us for innovative solutions.🥂 Special Drinks: Join us for networking on day one. 🎤 Josef Takes the Stage:Don't miss our expert speaker, Josef, who will be sharing invaluable insights and strategies to help you unlock untapped revenue potential in your hotel.🗓️ Date: Oct 16, 2023🕚 Time: 11:00 AM - 12:00 PM📍 Location: Social Business Space🔍 Topic: Unlock Untapped Revenue Don´t forget to book your meeting and see you there! 😎

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Sarah.Masterton-Brown
Mews Employee
TomD
Mews Employee
TomDMews Employee
posted in Product best practice
How to use Mews Kiosk

Hello everyone, With the new Kiosk Update coming our way, I wanted to take the time to start this conversation about how the Kiosk can be used within your hotel.During my time within the Onboarding team, I have seen different use cases on how the Kiosk was utilized.Yet, before I go into this topic, should you not know what the Kiosk is about, please find more information here and be informed that the Kiosk is available to everyone having the professional or enterprise subscription.Summarized it provides the option to the guest to fully check-in by themselves, thus filling in the registration card, creating the room key-card and paying the outstanding amount if applicable.Before you start thinking about where to place the Kiosk, I would recommend thinking about how to use it.Broken down, there are basically two ways here. You could either use the Kiosk as a fully self-serviced device, that the customer could use by themselves.Or you could also use it in the so called “Staff-Mode”. The s

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TomD
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Mews Data Snap: Summer 2023News

Hey there,Summer 2023 was a season of sunny skies, memorable vacations, and exciting adventures. But how did the hospitality industry fare during this peak season, especially when compared to the previous year? 📊 Well, wonder no more because Mews has just released the ultimate guide – the Mews Data Snap: Summer 2023! What's in this guide?This insightful guide provides a snapshot of the hospitality industry across five key areas, helping you gauge where you excelled and where you can make improvements. Here's what the Data Snap covers:🛏️Occupancy: How many beds were filled?💲 ADR: What was the average rate per room?💰RevPAR: How much revenue did you generate per available room?📲 Online Check-In and Upsells: How effective were your online check-in processes and upselling strategies?🏡 Additional Bookable Spaces: Did you make the most of additional spaces for bookings?Summer is crucial for hotels, and hitting targets matters. While it won't compare you to your goals, Mews Data Snap off

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marketa.oupicka
Mews Employee
coline.poussiere
Mews Employee
coline.poussiereMews Employee
published in Product best practice
TIP OF THE WEEK: Track Future Reservation Deposits with EaseTutorial

Have you ever wondered how much you've collected in deposits for future reservations? If your property is using the deposit function in Mews, you now have a powerful tool at your fingertips with the latest release in Mews Analytics, the Deposit Ledger. Here's how to make the most of it. Here's how to make the most of it:1. Keep Tabs on Deposits and Prepayments🔹Track every guest's deposits and prepayments effortlessly.2. Easily Reconcile and Update Status🔹Access a comprehensive list of deposits and payments with clickable links to invoices, simplifying reconciliation and status updates.3. Spot Discrepancies and Errors🔹Quickly identify any discrepancies or errors in deposit amounts or dates, ensuring financial accuracy.4. Optimize Cash Flow Evaluation🔹Take control of your enterprise's cash flow by checking deposits for future reservations. What is very important to check is the the Deposit Ledger's lower section and especially I would like to highlight these three columns:- URL: Clic

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coline.poussiere
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: Do not miss out on the new updatesNews

Dear Community Members 🌟,Here's a brief overview of the latest happenings in our community: New Kiosk Announcement 🆕: Exciting news! A new and improved Mews Kiosk was introduced with revenue-boosting options and time-saving features. Check-in times are now faster!  Deposit Improvements Beta 💰: Deposit handling gets an upgrade with deposits consumed on check-in and flexible tax options. Rollout begins soon.  Digital Access Introduction 📲: Learn about the importance of digital tech in enhancing guest experiences, including lessons from industry pioneers.  Exciting Mews Updates for September 🌟: September brought language expansions, easier restrictions management, and upcoming improvements.  Upcoming Mews Events 🎉: Don't miss upcoming events in various locations for networking and learning in the hospitality industry.  Stay engaged and keep an eye out for more exciting updates in our community! 🤝

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marketa.oupicka
Mews Employee
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