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Find and share Mews tips and tricks, and learn how other people are using Mews.

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marketa.oupickaMews Employee

published in Mews updates

Mews Milestone: 5,000 Customers worldwideNews

Exciting news, Mews Community! 🌟 We've hit a major milestone, surpassing 5,000 customers worldwide, marking almost 40% growth this year.🌍 Global Impact: From boutique properties to international chains, Mews is building a diverse community of forward-thinking hospitality leaders.📈 Impressive Growth: In the last nine months, our customer base has surged by a third, fueled by a $185 million Series C investment and seven strategic acquisitions.🌟 Celebrating Our Customers: Thank you to all our partners, including Strawberry, edyn, Generator and The Social Hub, as well as leading innovative independent hotels including Airelles, Finn Lough, The Dylan Amsterdam and Good Hotel and more, for making this journey extraordinary.🎉 Accolades and Achievements: Processing €3.5 billion in payments since January, Mews was crowned 'World's Best Hotel PMS Solutions Provider' at the 2023 World Travel Tech Awards.👏 A Message from Our Leaders: Richard Valtr, Mews Founder, and Matt Welle, CEO, are exci

coline.poussiereMews Employee

published in Mews updates

TIP OF THE WEEK: The Updated Availability & Occupancy ReportNews

Dear Mews Community,We're thrilled to share a great enhancement to our Availability & Occupancy report, designed to make your data analysis even more seamless and insightful. 👁️ More Data at a Glance No more manual calculations! We've introduced a new Total column that instantly provides key information per space category, saving you time and effort. Now, in one comprehensive view, you can analyze:✅ Average Occupancy Rate✅ Average Price✅ Total Number of Available Spaces, including adjustments🔄 Improved Navigation We understand the importance of a user-friendly interface. That's why we've grouped filters and the full detail section for a more intuitive experience. Navigating through the report is now smoother than ever!Curious to explore these enhancements further? Dive into the details of the Availability & Occupancy report and discover the wealth of information it now provides.🔗 Learn more about the Availability & Occupancy report!Happy Analyzing! 🧐✨

marketa.oupickaMews Employee

published in Product best practice

Community Insights: Elevating Hospitality ExperiencesBlog

The Power of Modern POSHigh levels of stress can affect any hospitality setting, from restaurants to hotels. The solution? Embrace modern point-of-sale technology, like Mews POS, to alleviate stress and enhance guest experiences. Features like digital ordering, split bills, and online payments can expedite service and elevate guest satisfaction. 🛍️💳Inventory Woes and Cloud SolutionsInventory management can be a challenge due to manual stock checks and guesswork. To resolve this, a digital solution with integrated inventory management, such as Mews POS, can help teams track, analyze, and order with confidence. This system also facilitates real-time ingredient updates, eliminating the need for manual stock management. 📊🍅Streamlining AccountingAccounting can be a headache, but Mews POS has it covered. The system tracks deliveries, manages costs, streamlines purchasing, and integrates guest payments, eliminating the need for deciphering handwritten notes and streamlining the entire pro

marketa.oupickaMews Employee

published in Mews updates

Weekly Community Overview: Mews Community HighlightsNews

Hello Mews Community! 👋Welcome to our weekly overview, keeping you in the loop on the latest and greatest happenings in the Mews universe.🌌1. Missed the New Mews Kiosk Webinar? Watch the RecordingIf you missed the new kiosk live webinar on 2nd November, you can watch the recording. The webinar covers updates since the release, live demos of the new feature, time-saving efficiencies for guests, and a Q&A session with Product Manager James Taylor. Access the recording here.2. TIP OF THE WEEK: Streamlined Company BillingWe've revamped company billing! Now, create dedicated company bills for organized billing. Choose between a proper company bill or a guest bill with the company attached. Read more here.3. Exciting News: "Flexible Release Dates" Beta Next Week!Get ready for the beta of "Flexible Release Dates" next week! Say goodbye to rigid release dates and hello to efficient room inventory management. Boost revenue and strengthen partnerships. Have a look at the original post.4. J

marketa.oupickaMews Employee

published in Mews updates

Exciting News: "Flexible Release Dates" Coming Soon!News

Hello, amazing community members! 😎We have a special announcement we can't wait to share. Get ready to be among the first to experience "Flexible Release Dates", as the beta version arrives next week! 📅Say goodbye to rigid release dates and hello to a more efficient way of managing room inventory for travel agencies and corporate groups. This feature will unlock exciting opportunities, particularly for small and mid-market properties, allowing you to sell large volumes of inventory through flexible contracts. 🚀Get ready to boost revenue, strengthen partnerships, and achieve greater success.Stay tuned for more updates and exclusive previews as we prepare for the official release of "Flexible Release Dates."Thank you for being part of our vibrant community, and we can't wait to embark on this journey together.

alzbeta skrabalkovaMews Employee

published in Product best practice

TIP OF THE WEEK: Company bills vs Bill with company attachedTutorial

In our community tip of the week, we're sharing a recent update to streamline company billing on our platform.Previously, you had the option to "Add company details" to a billing screen, which combined guest and company information on a single bill.Now, we have introduced a dedicated company bill feature for a more organized billing process. Here's how it works:Proper Company Bill: With the recent changes, a company bill only contains company details in the top part of the bill. To create a proper company bill, move the entire bill to the company profile. This ensures that only the company's information is displayed. Guest Bill with Company Attached: In the past, attaching a company to a bill also included guest information, which was referred to as a company bill. However, this has now been refined. If you attach a company to a bill but still have guest details on it, the system will notify you that it's not a company bill. This is a guest bill with the company attached. To make

patriceApprentice

posted in Product best practice

Bravo à Mews!Chapeau! respect!Avec les tarifs que nous payons, ne pas vouloir sortir un euro pour faire un service client à peu près convenable en demandant à ses propres clients de le faire eux même gratuitement, c’est du grand art!!Point positif: pour une fois, Mews ne nous fait pas payer pour ça.

Sarah.Masterton-BrownMews Employee

published in Mews updates

Missed the new Mews kiosk webinar? Watch the recordingWebinar

If you missed the new kiosk live webinar on 2nd November, don’t worry, you can watch the recording here where our Product Manager, @James.taylor covers:What’s happened since the release? (3m 50sec) the new feature in a live demo (5m 50sec) How kiosk delivers on time-saving efficiencies for your guests, with supporting statistics (20m 00sec) Q&A where our PM @James.taylor answered +30 questions around the new feature (31m 30sec)Read further below for FAQ’s that we weren’t able to get to as we ran out of time. How accurate would the ID scanner reservation search be? Does it scan just the last name?Using the find by ID option to find a reservation uses both the first and last names extracted from the ID to match against a reservation. Is it possible to use 1 kiosk to check-in at multiple different properties? For locations that have off-site front-office?Kiosk is configured to a single bookable service within one Mews property, as configured in Mews. It is not possible to configure

marketa.oupickaMews Employee

published in Industry News

Join the webinar: serviced apartments and extended stay evolutionNews

📅 November 9th, 14:00 to 15:00 GMT ⏰ Join us for our exciting "Tech Talk: Serviced Apartments & Extended Stay Revolution" event. You'll hear from several speakers, including our very own Charlie Delamare. Charlie is a true Mews legend, and if you join us for this tech talk on serviced apartments and the evolution of extended stays, you'll discover exactly why.He'll dive into how Mews is adapting to cater to longer stays and changing guest preferences, plus a whole lot more.Mark your calendar for November 9th, from 2:00 to 3:00 PM GMT, and don't miss out on the discussion!Check out more details and register here 👈

marketa.oupickaMews Employee

published in Mews updates

Weekly Community Overview: The Top Moments of the Week!News

Hello everyone, 🙋🏽It's been a bustling week in our Mews Community 🌈 Here's a quick roundup of what went down: Mews Editable History Windows: We learned how to tinker with these windows to control past reservations more effectively. City Tax Changes: Get ready for city tax shifts coming in January. Don't procrastinate; take action now! Mews University's New Courses: No need to stick to one learning path; pick and choose courses that suit your needs. Smooth Onboarding Case Study: A story about how "boring and uneventful" can mean an exceptionally successful rollout. October Release Highlights: Get the scoop on all the great updates Mews rolled out in October. Deposit Flow Improvements: Beta alert! Changes to deposit handling are here to make your life easier. Centralizing Guest Info in Mews: Join the conversation to help revolutionize how guest profiles are managed. Mews Kiosk Webinar: We had a great webinar yesterday on the New Mews Kiosk, we are preparing an article an

marketa.oupickaMews Employee

published in Mews updates

October Release HighlightsNews

Hey there, community users! We've got some exciting updates for you: New Mews Kiosk 🛍️: Get ready to take your guest experience to the next level and boost your revenue. With the revamped Mews Kiosk, you can customize registration fields, upsell products, and even jazz up your brand representation with custom screensavers. Plus, enjoy smoother check-ins with automatic space reallocations. SMS Add-On 📲: Say goodbye to waiting times! Our SMS add-on in Mews Marketplace is here to make online check-ins a breeze. It's not just about saving time; it's also about increasing upsell opportunities. The result? A 20% boost in completed online check-ins. Segmentation Reporting 🔍: We've tidied up how segments are assigned for new reservations. You're in control, and segmentation reporting is now more consistent than ever. Enhanced Restrictions 🚫: Goodbye, unintentional changes! We've improved how restrictions work in Mews to keep things neat and clear. No more surprises. ResDiary Integr

Sarah.Masterton-BrownMews Employee

posted in Mews updates

TODAY: Don't miss the webinar on the new look KIOSK!

Don't miss today’s webinar on the new look KIOSK where you’ll hear from our product manager @James.taylor on it’s exciting new features.Sign up for the event here 👈See you at 2pm CET today!

brenna.oneillMews Employee

published in Mews updates

Don’t get ‘path-locked’: Unlock your learning with Mews University, one course at a timeTutorial

Have you ever wanted or needed to learn more about a specific feature of Mews, but it wasn’t included in your assigned learning path of Mews University? Here in the Global Education team, we do our best to make sure that the role-based learning paths in Mews University fit everyone. However, we also know that each property and role has its own unique needs. Previously, if you wanted to upskill or simply learn more about a particular Mews topic, you had to enroll in a full learning path just to find the specific content you were after. No more! We are happy to share that all of the courses included in our role-based learning paths are now also available as stand-alone courses in the catalogue. Not sure how to access the catalogue? It’s easy. Once you are logged in to Mews University, click on Catalogue in the top left of the screen. You can scroll through the catalogue to see what piques your interest or use the search function to find a course directly. Bonus: Through the catalogue, y

irene.mallafreMews Employee

posted in Product best practice

Be part of our research on centralising guest information and communications in Mews.

We need your input to revolutionise how we manage guest profiles in Mews to supercharge your business. 🔍 About us:We are the Multi-property team. Our team is on a mission on understanding all the operations you need to perform cross-property related to your guests. We believe that centralising guest profiles within Mews can bring significant improvements to your guest services. 🤝 How you can contribute:Schedule a chat with us: Drop a reply to this post, and we'll coordinate a time that suits your schedule for a personalized one-on-one interview. This way, you can share all the current needs you're experiencing with us. Share Your Expertise: Don’t have time to have a chat? Simply drop in this post your feedback, ideas and wishes so we can collect them.Let's work together to revolutionise how hotels manage guest profiles and create memorable stays for everyone! Your insights can make a world of difference. 🚀

samoanprincessSenior Contributor

asked in Product best practice

Hi there! Today the new kiosk app has been uploaded on our tablet and since then the camera icon for scanning ID´s does not show up on the screen! This makes it very difficult for us to check-in people properly. Anybody else that suffers from this problem? Thanks for your answer. Christina

coline.poussiereMews Employee

published in Mews updates

City Tax Changes: Early Warning and Your Next StepsNews

Hey there, Amazing Community! 🍀As we near the end of the year, it's time to give you a friendly heads-up about some upcoming changes in city taxes that will go into effect on January 1st. But please note, these changes will vary by country, so make sure to check if they apply to your location.City Tax Changes: Don't Wait Until the Last Minute! ⏰These changes might impact your property and reservations, so it's crucial not to leave them to the last minute. Our teams will need some time to process your requests. Here's what you need to know:Two Ways to Handle City Tax Changes:1. Fixed City Tax:If your city has opted for a fixed city tax rate, get in touch with us at [email protected]. We'll help you set up the new city tax rate, but we will need official documents to make it official. 2. City Tax as a Product:When you become aware of an upcoming change in your city's tax rate on a specific date, you have the opportunity to get ready and make adjustments using our dynamic pricing feature

marketa.oupickaMews Employee

posted in Mews updates

Cheers to Matthias: Mews Community's First Guru with 100+ Replies! 🎉

Huge shoutout to @MatthiasH from The Pand Hotel! You totally rocked it by reaching the Guru Rank in the Mews Community.You're the trailblazer, being the first to hit this milestone with over 100 replies – how cool is that! 😎Your awesomeness is shining through 🌞, and your active participation has made the community an even better place.Keep on being amazing and keep those insights coming 🍀Massive kudos to you! 🎉🙌🌟

marketa.oupickaMews Employee

published in Product best practice

Get the Most from Mews Editable History WindowsTutorial

Hey, Mews Community! 😉We've been getting some questions about Mews' editable history windows, so we wanted to provide a handy summary of how to make the most of them. These windows determine how far back in time you can modify reservations, ensuring you have full control over your property's operations. Here's what you need to know:The Editable History Window ⌛The editable history window in Mews lets you check guests in with a date in the past. Note: Mews considers the check-in time displayed in each booking, not the check-in time in your property's General settings.The Operational vs. The Accounting Editable History WindowMews offers two types of editable history windows: one for accounting and one for operations. The Accounting window is stricter, limiting changes to bill items to within one day. The Operational window is more relaxed, allowing actions like canceling a house use up to five days ago.Setting Up the Accounting Editable History WindowGo to the main menu > Settings &g

marketa.oupickaMews Employee

published in Mews updates

Weekly Community Overview: What transpired this week?News

Hello, Mews Community! 🖐We're here to give you the lowdown on what went down this week in our Mews community. Let's dive into the highlights:1. Mews Introduces Direct Expedia Connection: Exclusive Preview 🌟Exciting news: Mews now has a direct connection with Expedia, offering seamless onboarding, real-time synchronization, and it's completely free! Read more here. 2. Boosting Digital Safety in Hospitality 🔑Prioritize guest security with Two-Factor Authentication (2FA). It's a quick and effective way to safeguard your data. Have a look at this exciting article from one of our amazing solutions architects! 3. FAQs About Our SMS Package 📩Because you asked, we decided to sum up your questions. Have a look at your queries about SMS Package, from languages to error messages, and more.4. TIP OF THE WEEK: "Moving Bills" vs. "Moving Items" 📜Clarifying the difference between "Move Item" and "Move Bill" for smoother billing. Read a clear explanation by our billing expert in this post.5. A Gu

marketa.oupickaMews Employee

published in Industry News

A Guide: Empower Your TeamsNews

Dear Mews Community, 🍀In the competitive world of hospitality, your success depends on the people behind the scenes - your dedicated teams. Empowering your staff to work smarter can lead to improved operations, happier employees, and an exceptional guest experience.We prepared a handy guide for you. What's Inside? Discover how empowering your teams can positively transform your entire business. 📈Team Insights: We'll dive into essential departments within your property and discuss how empowerment can elevate their performance: Front Desk: Learn how an empowered front desk team can create seamless check-ins and personalized guest experiences. Reservations and Marketing: Discover strategies to boost occupancy, reach a wider audience, and create enticing promotions. Housekeeping: Ensure spotless rooms and swift service by empowering your housekeeping team. Food & Beverage (F&B): Elevate your dining experiences by empowering your F&B team to curate unique menus and offer

tomfullanaApprentice

asked in Product best practice

Hi,We have create packages room + breakfast, in the setup we have choose bill as package. If guest stay more than one night it’s show in one line stay 10/10 - 19/10 and the total price. We need to show to guest the price of the package per night, is it possible? and if yes how to do it?Thank you.

alzbeta skrabalkovaMews Employee

published in Product best practice

TIP OF THE WEEK: "Moving Bills" vs. "Moving Items"Tutorial

Dear Community, 🌸We've got a support tip this week that's coming straight from you, our awesome clients. We heard there was a bit of confusion around moving items on a bill, so we're here to clear things up.👉 Move Item:First things first, select the items you want to move. Once you select the first items, you'll notice a blue bar at the top of the billing screen appearing, showing the number of items you've selected and the total amount.One that same blue bar, you can find a "Move" button, once you click on it a new window appears. Next step is to select the correct bill, where you want to move these and also if you wish to move these to a different customer or a company. You can also create a new bill directly from this dialogue.👉 Move Bill:Now, here's where a mistake can be made. If you jump right to the "Move Bill" button on the right, the entire bill will get moved. You also get a new window, where you can select if you want to merge the billsThis feature is designed to reloc

gabriela.smrckovaMews Employee

published in Product best practice

Looking into FAQs About Our SMS PackageTutorial

Our new SMS package has been sparking lots of questions. ⭐ So, we're here with quick and easy answers to the things you've been wondering about. 🤔 1. Sending SMS Messages in Different LanguagesQ: Can SMS messages be sent in different languages based on the guest's phone number? A: SMS language is based on guest preferences, nationality, or enterprise language, falling back to English when none are available. 2. Guest Responses to SMSQ: Can guests reply to SMS messages? A: Our SMS system supports one-way communication; guest replies are not sent. 3. Online Check-In and SMSQ: Does completing online check-in without providing credit card information mark a reservation as checked-in? A: No, check-in only occurs when guests reach the final screen of the online check-in. 4. Error Messages for Undelivered SMSQ: Is there an error message for undelivered SMS replies? A: This depends on more factors, such as the device a guest uses and the country to which we send SMS. If we use a Sender na

CharlieDelamareMews Employee

published in Industry News

Boosting Digital Safety in Hospitality: Urgency is the Name of the GameNews

Hello Mews Community, 👋The well-being and security of our guests are non-negotiable. Now more than ever, we need to expand this promise into the digital world, given the rising occurrences of data breaches. The recent situations at MGM and Motel One underscore the need to tighten our digital defenses. Surprisingly, the majority of these breaches don't stem from sophisticated hacking but from deceptive social engineering that tricks people into giving up valid login details. 😨Our data analysis shows a concerning trend: over 90% of Mews users haven't enabled either Two-Factor Authentication (2FA) or Pin Unlock. This oversight leaves a wide-open door for nefarious individuals. Activating 2FA creates an additional barrier, making it dramatically more difficult for intruders to gain access, even if they know your password. 🔒Here's how to bolster your Mews account's defenses in a matter of minutes:1. Go to your profile settings.2. Find the security tab.3. Initiate Two-Factor Authenticatio

aylin.klingeMews Employee

published in Mews updates

Mews Introduces Direct Expedia Connection: Exclusive PreviewNews

Hello, Mews community! 🖐We're thrilled to share a sneak peek with you today before the official release tomorrow – Mews has built a direct connection with Expedia, and you're among the first to know!Seamless OnboardingOnce you activate this connection, Mews will automatically fetch all your future Expedia reservations. No more manual entry during onboarding!Real-Time Synchronization Expedia sends new bookings, modifications, and cancellations to Mews in real time. It's even quicker than 30 seconds!No More MiddlemenOur direct connection eliminates third-party delays, reducing the risk of overbookings. It's simple and efficient.Speedy ProcessingThe connection is lightning-fast. Expedia sends us over new bookings, modifications and cancellations in real time, so the changes happen almost instantly.Manage Multiple AccountsHandling multiple Expedia accounts? No problem. Mews lets you connect them all, ideal for property groups and more.Access Child CompaniesYou'll also gain access to Exped

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