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Find and share Mews tips and tricks, and learn how other people are using Mews.

446 Topics
MatthiasH
Senior Guru
MatthiasHSenior Guru
posted in Product best practice
Forcasting in Mews: On the books report

Hi Mewsers, I wanted to check which report everyone is using to make your forecast / analytics.Currently, we are using the reservations-report. However, this has a terrible lay-out and can barely be used to make a proper forecast or other analyses.Thank you in advance.

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MatthiasH
Senior Guru
1 year ago
DanS.
DanS.Helper
posted in Product best practice
(In Schwarzenegger voice) Who is your daddy and what does he do?

Wanted to see who from our little community is joining Unfold next week in Amsterdam.Please post your name, your hotel, a bit about you and your hotel, and your position so that we can all get to know each other before next week even. Hi, my name is Dan. I am the founder and director of The Arcade Hotel Amsterdam - the worlds first geek & gaming hotel. I think we were hotel number 27 who started with Mews and haven’t looked back since. Originally from Montreal, Canada, 42 years old, 3 daughters and I play video games and teach my kids how to play video games in my spare time. Also, I like long walks off short docks, and I am a Virgo but not that that means sh*t…And you?

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DanS.
1 year ago
S
SamSuperstar Contributor
asked in Product best practice
Mews Connector

Hi everyone,We constantly experience issues with the Mews connector having to be restarted or reinstalled and have tried installing it in a number of different locations, servers, PC etc. Does anyone have a stable Mews connector that you can share how/where this is installed?Thanks,

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MarketaOupi
Community Manager
1 year ago
Mick
Guru
MickGuru
posted in Product best practice
Booking.com overbookings

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul

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mauritsbots
Guru
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in All About Unfold
Meet Stuart W.Greif, Executive VP at Forbes Travel GuideInterview

As part of the line up of industry luminaries sharing their insights with us at Unfold this year is Stuart W. Greif, Executive Vice President, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide. Formerly, he was Microsoft’s Senior Executive for Hospitality and Travel, and led J.D. Power’s Global Hospitality and Travel group. Greif also worked for a unicorn startup Amperity, backed by early investors in Facebook, LinkedIn and Amazon. Now that you’ve met the maestro, let’s ask him some challenging questions. Why do you love the hospitality industry? Back when I launched my career, I was living in hotels five to six days per week for months on end and spent a lot of time with the hotel staff. It’s something that always resonated with me on a profound level – in terms of having empathy and experiencing kindness in a hotel and within a travel context of new experiences and people. That's what I find wonderful about creating memories and experiences, be it for business

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Sarah.Masterton-Brown
Community Manager
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in All About Unfold
UNFOLD INTERVIEW: What the Mews founder & CEO have to sayInterview

UNFOLD: Ahead of Mews Unfold 2023, our CEO, Matt Welle and Founder, Richard Valtr, explore the latest challenges and changes to hospitality. What is the new standard in hospitality? What would you like to see challenged and why? Matt: Today, there is such a huge opportunity for hoteliers to truly explore and rethink the way they want to appeal to a diverse and eclectic guest. In the past, many hotels have opened without a real sense or thought about what it’s niche can be, and not really thinking beyond a bed in a room.The modern-day guest is expectant of so much more.A great example of this is the ‘business’ traveler. Traditionally, the choice for the business traveler was all about one thing, the location! But, increasingly business travel isn’t tied to a specific location, but moreover a great place to work and experience a new place.I often find myself in hotels thinking: I don't want to sit in that lobby. That space isn't built for me to co-work, and the coffee is bad, so I end up

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Sarah.Masterton-Brown
Community Manager
1 year ago
Ethros
EthrosHelper
posted in Product best practice
Reputation Management Comparison

Hi all .. We are an independent hotel hunting for a Reputation Management / Survey SystemI’ve started a bit of research - and would love to have this be a conversation.Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes. Current Software Under ConsiderationGuest Revu TrustYou Customer Alliance Renivate All services have the same basic features:Review Search / Response Post Stay Survey Keyword Analytics (Except Customer Alliance) Extensive Reporting Case Management Thanks!Ethan  

6
Mick
Guru
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in All About Unfold
Interview: Thibault Catala, expert in revenue management for boutique hotels

We interviewed Thibault Catala, Founder of Catala Consulting, a boutique consulting firm that specializes in strategy, distribution and revenue management for asset management firms, family offices and boutique hotels.  He’s also the Co-Founder of Vertell Asset Management and COO of a new, Mews-powered lifestyle brand, Faern Resorts, a collection of lifestyle hotels resorts nestled in the Swiss Alps where every moment is a celebration. Take a look at the interview here

0
Sarah.Masterton-Brown
Community Manager
1 year ago
AndrewN
AndrewNHelper
asked in Product best practice
Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in.  We require a personal credit card to be on file in case there are damages or incidentals.  Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment.  The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in.    We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h

3
DanS.
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Industry News
The Hotel Yearbook 2023 is now availableNews

Mews’ Richard Valtr talks about new definitions of success in digital transformation in this year’s Hopsitality Yearbook:Hospitality industry insiders must think holistically about their properties and favilities, redefine metrics of success and create a new standard of excellence. Instead of treating their businesses as simply rooms, Valtr suggests operators should think creatively about generating new and ancillary revenue streams, such as memberships to restaurants, services, parking spaces, and fitness areas. Incentivizing guests to stay on-site is key to capturing their full spend, offering grab-and-go meals, co-working spaces, networking events, gym access, and memberships.Read the full article here The insights showcased in this year’s yearbook are derived from 55+ contributing authors, including notable industry thought leaders Michael Levie, Matthias Huettebraeuker, Markus, Venzin, Floor Bleeker, Willy Legrand, and many others. Key contributing organizations include EHL Busine

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Sarah.Masterton-Brown
Community Manager
1 year ago
J
Jasmin H.Helper
asked in Product best practice
Timing Mailings

Does anyone know if it is possible to set the time at which the mail is sent?We would like to send the 'after departure' only 24 hours after departure.Thank you for your message.

5
S
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in All About Unfold
What do you think should be the focus of innovation for hospitality?

One of the sessions at Unfold is focussing on the big bets in hospitality innovation.Strategy leaders from Forbes, Wyndham Hotels & Resorts, Microsoft and Siteminder will be discussing their innovations targets and the balance between expansion and operational success.What do you think should be the focus of innovation for hospitality?This session is taking place after lunch at 13:55 - 14:50 at Unfold, April 4th.

0
Sarah.Masterton-Brown
Community Manager
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
What's new in Mews: Latest features that landed in FebruaryNew release

Check out the new features that were delivered in February:IMPROVEMENT:Icon design updates for easier reading and clearer navigation.Recently we previewed some upcoming changes to icons that make Mews easier to navigate and understand. These new icons are now live. - read more. Secure and clean data with new company profile IATA validation.Stay in control of your travel agency data and restrict duplicate IATA numbers in Mews. The new IATA validation helps you verify unique company profiles - read more. Reduce unintentional overbookings with intelligent inventory updates in Channel manager queue items.Overbookings put business financials, guest experience, and your property's reputation at risk. Check out the new intelligent inventory updates in the Channel manager queue items - read more. Password on D-Edge? Mews has you covered with automatic password reset.Stay PCI-compliant and ensure safe card flow between D-Edge and Mews with automatic password reset. - read more. NEW FEATURE:Unpa

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Sarah.Masterton-Brown
Community Manager
1 year ago
TomD
Mews Employee
TomDMews Employee
posted in Product best practice
Automate your payments

We all know the struggle and time-consuming of manually taking Payments. As a guest you need to go to the reception when checking out, leave the key, check the bill, wait for the receptionist to insert the correct amount into the terminal, insert your card and process the payment 🙄. Within Mews, this process can be fully automated so that the guest journey becomes much quicker and more convenient for guest and reception.  If you wonder how a better adoption of MewsPay could help your property, I recommend having a look at this webinar or research. 

9
IgorK
1 year ago
jesson.atherton
Mews Employee
jesson.athertonMews Employee
posted in Product best practice
Help us with the Mews Multi-Property Management Survey?

Hey Mews Community! In order to prioritise features for portfolio management (hotel chains with multiple hotels), we would love to hear your feedback on these features and their value for your business.Click on the link below to find an exercise listing the portfolio management features - most of them are in the pipeline, and others you can already use in MEWS. In order to determine the value of each feature, please sort the cards in the following order: the most valuable features are arranged in the "Essential" column, the moderately or lower valuable features are arranged in the "Nice to have" column, and those that are not applicable to you should be sorted in the "Not applicable for us (yet)" column.In the "Essential" column, you can only select three features. However, you can choose the ranking of the features in each column to provide us with a sense of their importance.This interactive exercise will take about 10 minutes.Thank you for your time!LINK HERE → https://app.useberry.

0
jesson.atherton
Mews Employee
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in All About Unfold
Announcing the keynote speaker at Unfold

📣 Unfold announcement 📣We’re thrilled that Tom Ito, Principal at Gensler and founder of their hospitality practice, has joined #Unfold as our keynote speaker. A bit about Tom:Tom launched Gensler’s Hospitality practice in the late 1990s and over the years has expanded their practice to an international scale, leading some of the industry’s most celebrated mixed-use, entertainment, master planning, and hotel projects. In his keynote, Tom will help to uncover the why, the purpose and motivation behind physical spaces. He will share examples of remarkable hispitality projects that were designed with guest interactions and brand experiences at the heart of the plan. Underpinning all of Tom’s projects are the blending of technology and spaces, advancing mixed-use models and sustainability throughout the physical footprint.His speech at Unfold, ‘Transformation: Design Strategies for the Human Experience’, will examine the purpose behind physical spaces and explore the benefits of reinventi

1
Sarah.Masterton-Brown
Community Manager
1 year ago
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in Product best practice
Saving invoices in PDF? Why?

Hello Community, We noticed that a lot of hotels are saving invoices in PDF format. And I was wondering why? and also what would be the frequency of this process? should it be daily or could it be weekly or monthly?  Thanks 

9
M
1 year ago
Ethros
EthrosHelper
posted in Product best practice
Payment Report -> Filtering by Department

 Hi all - made a Feature request - seeing if anyone else is having a similar issue?When I am doing my audit, I am auditing by the department.It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc.https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/46346374-payment-report-filtering-by-department Does anyone have a solution they use for this?

0
Ethros
1 year ago
Mick
Guru
MickGuru
posted in Product best practice
Daily PMS Auditing

Hello Mewsers,I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data?In the past, we have monitored the below using night audit reports generated by the PMS.Nightly rates Guest owing Cancellations Refunds Cash sales, Staff performance Agent rates / Debtor transfersHowever with Mews we currently do not have a consistent auditing process.I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.

2
U
1 year ago
IgorK
IgorKHelper
posted in Product best practice
Keeping up with Mews Updates

Hey folks, I was wondering how do you handle Mews updates in your organization?We have been experiencing quite some pressure to update training materials and reacting to Mews releases when certain features become available.We often have to:Evaluate the update - is it a technical advantage / does it require updating 3rd party integrated systems / does it break anything / do we need to change a SOP. Find a way to communicate this with the wider teams - adequate communication frequency v/s spam.What are your best practices controlling the flow of information?How do these align with the notifications available on Mews PMS itself?What system do you use to communicate effectively (email, workplace, newsletters)? Thanks!

8
IgorK
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in All About Unfold
Don't get FOMO - Fear of Mewsing out! Why you should attend Unfold 2023Event

Unless you've been living under a rock (hey, we love eco stays), you’ll have heard about Mews Unfold. Every year, our flagship hospitality tech event attracts the best of the best: future shifters, hotel tech disruptors and fearless innovators. People who look at mediocrity and say: no thanks. And since you're reading this, we know you belong to this group of trailblazers too. On April 4th, Mews Unfold returns to Amsterdam with a literal bang: our venue is the iconic Muziekgebouw, one of the most modern concert halls in the world. At this point, you may be feeling that troublesome twinge of FOMO. Beware: Fear of Mewsing Out is real. You don't want to be stuck at your desk while the world's leading innovators unfold great ideas and reshape the future of hospitality. “What sets Unfold apart is that it combines visionary thinking with tangible steps to better hospitality,” said Richard Valtr, Mews Founder and Unfold aficionado. “You can go from a big picture keynote speech to the specific

860
Sarah.Masterton-Brown
Community Manager
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
What's new in Mews: Latest features that landed in JanuaryNew Release

Check out the new features that were delivered in January:ANNOUNCEMENT:Age-based product pricing now available for all properties!Good news! We’ve completed our gradual roll out of age-based product pricing - read more. IMPROVEMENT:A flexible, seamless payment experience that guests will love.Guests can now enjoy a simpler payment experience with automated, flexible payments, which is now ready for gradual rollout. - read more. No time wasted! Introducing one-click hourly view on your Timeline.We’ve made it easier to view reservations by hour on the timeline. Now you have the option to select time units in Hours, Days and Months - read more. Group reservations by status for a clearer overview.You can now view reservations by status directly in the reservation management screen - read more. New year, new look for the Smart detail.The Manage, Registration card and Check-in buttons are now in the footer of the Smart detail window instead of the header- read more. NEW FEATURE:Employee role

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Sarah.Masterton-Brown
Community Manager
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Industry News
2022 H2 Data Dive is hereIndustry trends

Last month, we released the 2022 H2 data dive - a thorough report on the trends recorded for the last 6 months and glimpses of what is to come in 2023. What the data says about occupancy:Year-on-year, single night stays have decreased by 3% and 3-7 night stays have increased by the same amount. During most of H1, apartments has a clear occupancy lead over hotels and hostelsDownload the report to see more trends in other areas such as rate types, RevPAR and chargebacks.Mews 2022 H2 Data Dive

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Sarah.Masterton-Brown
Community Manager
1 year ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Industry News
Exclusive Community promo code for UNFOLD 2023!

We don’t want you to miss out on this great hospitality event so we’re offering you a free ticket! 😄Promo code: Mews-CommunityBook your ticket hereWe have packed agenda and some great speakers. More on that on the Unfold site hereWhat session are you looking forward to the most?

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Sarah.Masterton-Brown
Community Manager
1 year ago
Mariusz Siwkowski
Mariusz SiwkowskiHelper
posted in Product best practice
Communication of Incidents not only via E-Mail but as well via Community?

Hello together,how do you feel about having a group at the community “MEWS INCIDENT” which you can sign for.If signed members getting Mews incidents and updates (same than subscribing at https://status.mews.com/ ).Additionally users so having the possibility asking questions regarding this incidents and sharing ideas how to handle until incident is resolved.As well I would like to see more topics here than currently posted via E-Mail. p.a. there is a bug at the moment where users can do changes of property settings without the right “manage property settings”.This would be something I´d love to see here and get information as this effects potentially every property world wide. What do you think? BestMariusz

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IgorK
1 year ago
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