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Hey Mews Community!Welcome to this week's roundup of exciting updates and discussions happening within our vibrant community. Let's dive right in! 🦄 Big News! Mews hits Unicorn status with $110M funding boost! Join us in celebrating this remarkable achievement! 💰 New Onboarding Article: Learn how to double-check revenue streams between Mews PMS and POS systems. Get insights by clicking here. ⚖️ Discover the art of balancing hospitality in our industry. Read more from Richard Valtr in this post. 🆕 Exciting news! Join the Beta for the new Global Search feature. Find out more on this page. 📑 Share your feedback on Mews passport & ID scanner. Join the discussion in this thread. 💸 Instant Payouts Beta now available! Get your payouts in 30 minutes. Join the Beta by visiting this link. Have a fantastic weekend, Mews Community! See you next week for more updates! 😊🎉

Hello, wonderful community members! 😎In a world where extremes often dominate, finding balance becomes an art worth mastering. This holds true in hospitality too, where every decision requires careful consideration. Let's dive into some key balancing acts shaping our industry: Human vs. Technology: How do we blend the personal touch of hospitality with the efficiency of technology? It's about leveraging tech to enhance, not replace, human interaction. Tools like online check-ins can streamline operations while allowing more time for meaningful guest connections. Personalization vs. Privacy: Balancing personalized guest experiences with respect for privacy is crucial. While data privacy is paramount, personalized marketing can significantly enhance guest satisfaction and revenue. Experience vs. Data: Finding the right mix of experience and data-driven insights is essential. In a rapidly evolving landscape, leaning more towards data can provide valuable insights, but it's vital to d

Hey Mews Community!We've got some thrilling news to share: Mews has officially become a unicorn! 🦄 With a whopping $110 million in fresh funding, our valuation now stands at an impressive $1.2 billion. This wouldn't have been possible without each and every one of you - our incredible Mews family!A huge shoutout to our investors, partners, and supporters who have been with us every step of the way. Your unwavering belief in our vision has brought us to this momentous milestone.Join us in celebrating this remarkable achievement and the exciting journey ahead! 🎉🥂Read more about our journey here. Thank you for being a part of the Mews story! 💙🦄 

Did you get the chance to attend our recent webinar, Mews Product Roadmap: What's coming next? Whether you were able to participate live or not, not to worry – we've jotted down some highlights and recorded the session to make sure you don’t miss a thing.  This webinar explored many of our upcoming features and initiatives, including:  Enhanced payment processing: We're making payments smoother with more options like SEPA and integrating Mews Payments into our POS system. Now, one device covers orders and payments, simplifying your workflow.  Space upgrade promotions: Boost your earnings by offering room upgrades at check-in. Our Beta program was a hit, showing promising results, and we're expanding this feature to make it available for everyone soon.  Back-office efficiency: We're automating user setup and off-boarding, plus centralizing configurations for multi-property management.  Financial operations made simple: We're refining guest bill amendments to be intuitive for every

Hello Mews Community!Here's a quick overview of what's been happening in our community: Mews Support: 2024 Plans and Priorities: Our VP of Customer Support, Stela, shared insights into our plans and priorities for support in 2024. Check out the details here.  Celebrating 1 Year of Our Community: We're celebrating a significant milestone - our community's first anniversary! We're grateful for the inspiring conversations and support from members like you. Our founder, Richard Valtr, shared his thoughts on this journey. Join us in celebrating and check out the highlights here. 🎉 Meet Your Digital Wizard Companion: Introducing the Digital Onboarding Wizard, your guide to an effective and efficient Mews Onboarding Experience. Learn more about it here. 🦄 Help Us Define Payment-related Language: We're seeking your input to improve payment-related names and descriptions. Participate here. 💸 Optimize Breakfast Operations with Digital Lists: Enhance your breakfast service with our new

Hello Mews Community! 🌟I hope this message finds you well in your daily operations. I wanted to share a valuable tip that could simplify your morning routine and enhance overall efficiency – consider exploring our new Product Checklist feature! 🚀🚀 Optimize Breakfast Operations with Digital Lists! 🚀This digital solution is meticulously designed to bring efficiency, accuracy, and ease of use to your breakfast service. Picture managing breakfast orders seamlessly, eliminating errors, and ensuring a flawless operation.But it's more than just order management – the Product Checklist provides invaluable product usage insights. Imagine gaining better control over inventory and a deeper understanding of guest preferences, leading to informed decisions and heightened guest satisfaction.Unlock the Advantages:✅ Real-time Reporting: Monitor guest product consumption seamlessly.✅ Efficient Planning: Analyze usage data for improved restaurant management.✅ Digital Convenience: Access the checklis

 For any global hospitality business, not just hotels, using digital technology to improve the guest experience is a top priority for ensuring their long-term success. Making it easy for guests to access services is extremely important.Access includes everything: the physical equipment, computer programs, procedures, and how guests interact with it, and in turn represents considerable CapEx and OpEx. Within a total cost of ownership (TCO) analysis, traditionally this investment comes with expectations of redeeming 7-10 years of operational value. Access as a defining element of the GX (Guest Experience) 🛏️The costs and risks of entering the world of digital/mobile access may not be obvious right away. Beyond just the initial setup costs, there are risks of disruptions to the guest experience, which can also affect the frontline staff and make it harder to keep guests happy.We should appreciate the pioneers in this field who invested a lot to test these ideas in the real world as early

Greetings, Mews Community! Here's a roundup of the exciting events and updates from our vibrant community this week 🚀 Great onboarding content: Dive into the world of crafting effective rate restrictions in Mews with our comprehensive guide! Learn how to optimize your hotel's revenue potential by leveraging restrictions creatively. Check out the detailed help guide here. Join us in shaping the future of financial services: Are you passionate about innovating in the financial sector? We're looking for individuals eager to co-create the vision of Mews' financial services offerings. Share your experiences and help us design the dream bank account for hospitality. Interested? Complete the form here. Excitement builds for ITB Berlin 2024: Save the date for March 5th, 2024, and meet the Mews team at stand 133 in Hall 8.1. Explore how Mews can turn your hospitality dreams into reality and schedule a meeting with our experts. Don't miss out on the chance to network and unwind at our stand

Dear Mews Community,As the festive season approaches, we understand the importance of managing stay restrictions efficiently to ensure a seamless experience for both hoteliers and guests. To help you navigate this period successfully, we've compiled some tips on implementing stay restrictions for Christmas and New Year's. 🌟❄️🎄Minimum Stay Restriction for Christmas and New Year'sObjective: Encourage guests to stay for a minimum of two nights, covering both the 24th and 25th of December.How to Implement:Select Dates: Choose the specific dates you want to enforce the minimum stay. In this case, it would be the 24th and 25th of December. Set Duration: Indicate the minimum stay duration, ensuring that guests stay for at least two nights during the specified period. Communication: Clearly communicate these restrictions on your booking platform, website, and any promotional materials to manage guest expectations.Minimum Stay on Arrival vs. Minimum Stay for the Entire Period1. Minimum Stay o

🌍 Join the excitement as ITB Berlin 2024 draws near! The global travel industry is buzzing with anticipation. Come meet the team at Mews at stand 133 in Hall 8.1. You still have time to schedule a meeting with our experts.📅 Save the Date:March 5, 2024 Messe Berlin✨ Event Highlights:Visit stand 133 in Hall 8.1 and explore how Mews can make your hospitality dreams a reality. Book a meeting in advance with our Sales or Partnership teams to delve deeper into maximizing the benefits of Mews. Unwind and mingle at our stand with drinks and conversation starting at 4 pm on Wednesday, March 6th - let us know you are coming

We interviewed our community superstar and long-term Mews customer, Mick Vazquez of YHA, and got the lowdown on what’s coming up for YHA this year and his top tips for getting the most out of working with Mews.  Here’s what we said…  Hi Mick. Can you briefly introduce yourself and your role within your organization? My name is Mick Vazquez, I work for YHA Australia serving as the Senior Application manager, I am responsible for all applications that power our operation and enable us to deliver exceptional service and experiences to our guests. How would you personally describe your chain? Could you provide some insights into its overall atmosphere, amenities, and the experience it offers to guests?   YHA is a membership-based, for purpose organization which for more than 80 years, has encouraged inclusion and diversity by welcoming travelers from all walks of life.We provide unique and sustainable accommodation across Australia, connecting our guests to opportunities, experiences and a

 What is Mews Spaces?In an ever-evolving world, adaptability is key. This rings especially true in the hospitality industry, where resilience and innovation are paramount for success. At Mews, we're not just adapting to change — we're leading it. Today, we're thrilled to announce a significant milestone: Mews Spaces has surpassed a remarkable milestone. With over 1000 properties now utilizing Mews Spaces, we're revolutionizing the way hotels operate, offering a diverse array of services beyond traditional accommodations. Already boasting 1000 properties, why wait to join Mews Spaces?Accelerating Engagement 🚀As we celebrate reaching 1000 properties, we're setting our sights even higher. Currently at 22% engagement, our goal is to elevate Mews Spaces adoption to 30% by the end of the year. This means diversified revenue streams, increased utilization of available inventory, and unlocking new guest segments. We're committed to our customers' success, and Mews Spaces is designed to serve

Dear Mews Community, 😺Happy Friday! As we wrap up another eventful week, let's take a moment to reflect on the exciting developments and updates within our community.1. Introducing Allotments in Mews Operations: Ever felt trapped by unbooked rooms tied up in allocations? Say hello to Allotments! This new feature liberates your inventory, allowing for automated, flexible management. Watch our video guide and unlock new revenue opportunities: Set Your Rooms Free with Allotments.2. Embrace Sustainability with Mews x Hotels for Trees: Going green has never been easier—or more cost-effective. Discover how integrating with Hotels for Trees can benefit your property, your guests, and the planet. Join the movement towards a more sustainable hospitality experience: Learn More.3. Meet the Mews Digital Assistant: Instant support, right at your fingertips! Say goodbye to waiting for email replies and hello to immediate assistance with our AI-powered chatbot. Experience seamless support in multipl

It’s no secret that in hospitality, guests should be waited on – not waiting on you. Which means that when you need information or an answer to a question, you need it, well, yesterday.  We know the pain all too well, and that’s why we’re extra excited to announce our newest feature: the Mews Digital Assistant. Now, you can get instant answers to your Mews-related questions – without having to wait for an email reply or browse through lengthy articles. The Mews Digital Assistant is an AI-powered chatbot that can provide you with relevant and accurate information from our extensive knowledge base, in a matter of seconds. Here are some of the key benefits/features of using the Mews Digital Assistant:  Instant responses: No more waiting for email replies or searching for articles. Get the information you need in seconds.  Accurate information: Access the most up-to-date and comprehensive info from our knowledge base, with convenient links to further reading.  Speaks your language: Cho

Hey Mews Community! 👋Did you catch the exciting news from last year? We rolled out a fantastic feature in the Mews Booking Engine that elevated your guests' booking experience – Showcasing Free Cancellation Rates! ⭐️What Was New:Your guests could enjoy a more tailored booking journey by exclusively viewing rates with free cancellation policies. It was all about flexibility, giving them the power to make choices that suited their preferences.Clear Labels for Clarity:To eliminate any confusion, we introduced clear labels visible to guests when they selected categories and rates. It was all about making sure your guests knew exactly what they were getting.Easy Setup:Enabling this feature was a breeze. You could head to your booking engine settings and toggle on "Display Cancellation Tags." This opened up exciting possibilities, such as promoting your best flexible rate on Google Hotels, encouraging direct bookings, and reducing abandoned reservations due to lack of information.Even with

Learn how Mews POS can help you boost sales, streamline revenue management and increase guest attention.If you would like to know more about how Mews POS can help your hotel or restaurant and would like to have a more in-depth discussion, post a comment below and we’ll set up a call. In this webinar, you’ll find the following topics covered:Snapshot of Mews POS Demo (10 mins 15 secs) Value proposition of Mews POS (27 mins 30 secs) Q&A (30 mins 50 secs) For more content on POS, you can find out how to Celebrate the Festive Season with Mews POS Smart Solutions in this article.

It’s hard to imagine any property that isn’t eager to go greener. Unfortunately, things that are good for the planet aren’t always good for the pocket. Fortunately, we’ve got something that is. In North America, Mews has officially integrated with Hotels for Trees (HfT) – a non-profit foundation working to create a greener hotel world.  Hotels for Trees is based on a simple but powerful concept. Basically, every time a guest chooses to skip their room cleaning, a tree is planted somewhere in the world.  And, best of all, it can now be easily managed within the Mews platform.Check out this video introduction to Hotels for Trees featuring our Customer Success Director, Jason Cadow (@jasoncadow) , that breaks down the advantages HfT has for your property and the environment. The win-win-win scenarioFor guests, hoteliers, and the environment, this partnership is a hat-trick. By opting out of housekeeping services, guests can feel good about contributing to a healthier planet. Hoteliers, on

Hello, Mews Community! 🍀As another week comes to a close, let's take a moment to reflect on the exciting happenings within our community: Reflecting on our Product Roadmap Session: Did you attend our recent webinar on the Mews Product Roadmap? If not, don't worry! We've summarized the key highlights for you. From enhanced payment processing to space upgrade promotions, catch up on what's coming next. Learn more Monthly Releases Overview - January: January was bustling with new releases aimed at enriching your experience with Mews. From updates to Mews Kiosk to revamped availability calendars, dive into the highlights of last month's updates. Read more Allotments in Mews - Group Management: Discover the next chapter of group management with Allotments in Mews. Learn how this feature can save time, increase revenue, and improve efficiency in managing group bookings. Watch the video Tip of the Week: Locating Payments for Specific Payouts: Need help locating payments associated with

Hello, Mews community!January has been an incredibly busy month packed with amazing new releases aimed at enhancing your experience with Mews. We're thrilled to share with you the highlights from this month's updates. Enhance Your Guest Experience with Mews Kiosk Updates 🛎️ January saw the release of Mews Kiosk version 4.6.2, bringing a host of improvements to streamline interactions for both staff and guests. These updates are designed to make your guest experience smoother and more efficient. Enable Long-Stay Guests to Book Partial Months 🗓️ We've introduced the option for guests to book partial months, allowing for more flexible billing and simplifying the reservation process for long-stay guests. Digitalize Your Breakfast List with the Product Checklist! ✅ Say goodbye to paper-based methods and hello to real-time product reporting with the new Product Checklist in Mews Operations. Track guest consumption seamlessly and gain valuable insights for efficient planning. SMS Pack