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We interviewed our community superstar and long-term Mews customer, Mick Vazquez of YHA, and got the lowdown on what’s coming up for YHA this year and his top tips for getting the most out of working with Mews.  Here’s what we said…  Hi Mick. Can you briefly introduce yourself and your role within your organization? My name is Mick Vazquez, I work for YHA Australia serving as the Senior Application manager, I am responsible for all applications that power our operation and enable us to deliver exceptional service and experiences to our guests. How would you personally describe your chain? Could you provide some insights into its overall atmosphere, amenities, and the experience it offers to guests?   YHA is a membership-based, for purpose organization which for more than 80 years, has encouraged inclusion and diversity by welcoming travelers from all walks of life.We provide unique and sustainable accommodation across Australia, connecting our guests to opportunities, experiences and a

 What is Mews Spaces?In an ever-evolving world, adaptability is key. This rings especially true in the hospitality industry, where resilience and innovation are paramount for success. At Mews, we're not just adapting to change — we're leading it. Today, we're thrilled to announce a significant milestone: Mews Spaces has surpassed a remarkable milestone. With over 1000 properties now utilizing Mews Spaces, we're revolutionizing the way hotels operate, offering a diverse array of services beyond traditional accommodations. Already boasting 1000 properties, why wait to join Mews Spaces?Accelerating Engagement 🚀As we celebrate reaching 1000 properties, we're setting our sights even higher. Currently at 22% engagement, our goal is to elevate Mews Spaces adoption to 30% by the end of the year. This means diversified revenue streams, increased utilization of available inventory, and unlocking new guest segments. We're committed to our customers' success, and Mews Spaces is designed to serve

Dear Mews Community, 😺Happy Friday! As we wrap up another eventful week, let's take a moment to reflect on the exciting developments and updates within our community.1. Introducing Allotments in Mews Operations: Ever felt trapped by unbooked rooms tied up in allocations? Say hello to Allotments! This new feature liberates your inventory, allowing for automated, flexible management. Watch our video guide and unlock new revenue opportunities: Set Your Rooms Free with Allotments.2. Embrace Sustainability with Mews x Hotels for Trees: Going green has never been easier—or more cost-effective. Discover how integrating with Hotels for Trees can benefit your property, your guests, and the planet. Join the movement towards a more sustainable hospitality experience: Learn More.3. Meet the Mews Digital Assistant: Instant support, right at your fingertips! Say goodbye to waiting for email replies and hello to immediate assistance with our AI-powered chatbot. Experience seamless support in multipl

It’s no secret that in hospitality, guests should be waited on – not waiting on you. Which means that when you need information or an answer to a question, you need it, well, yesterday.  We know the pain all too well, and that’s why we’re extra excited to announce our newest feature: the Mews Digital Assistant. Now, you can get instant answers to your Mews-related questions – without having to wait for an email reply or browse through lengthy articles. The Mews Digital Assistant is an AI-powered chatbot that can provide you with relevant and accurate information from our extensive knowledge base, in a matter of seconds. Here are some of the key benefits/features of using the Mews Digital Assistant:  Instant responses: No more waiting for email replies or searching for articles. Get the information you need in seconds.  Accurate information: Access the most up-to-date and comprehensive info from our knowledge base, with convenient links to further reading.  Speaks your language: Cho

Hey Mews Community! 👋Did you catch the exciting news from last year? We rolled out a fantastic feature in the Mews Booking Engine that elevated your guests' booking experience – Showcasing Free Cancellation Rates! ⭐️What Was New:Your guests could enjoy a more tailored booking journey by exclusively viewing rates with free cancellation policies. It was all about flexibility, giving them the power to make choices that suited their preferences.Clear Labels for Clarity:To eliminate any confusion, we introduced clear labels visible to guests when they selected categories and rates. It was all about making sure your guests knew exactly what they were getting.Easy Setup:Enabling this feature was a breeze. You could head to your booking engine settings and toggle on "Display Cancellation Tags." This opened up exciting possibilities, such as promoting your best flexible rate on Google Hotels, encouraging direct bookings, and reducing abandoned reservations due to lack of information.Even with

Learn how Mews POS can help you boost sales, streamline revenue management and increase guest attention.If you would like to know more about how Mews POS can help your hotel or restaurant and would like to have a more in-depth discussion, post a comment below and we’ll set up a call. In this webinar, you’ll find the following topics covered:Snapshot of Mews POS Demo (10 mins 15 secs) Value proposition of Mews POS (27 mins 30 secs) Q&A (30 mins 50 secs) For more content on POS, you can find out how to Celebrate the Festive Season with Mews POS Smart Solutions in this article.

It’s hard to imagine any property that isn’t eager to go greener. Unfortunately, things that are good for the planet aren’t always good for the pocket. Fortunately, we’ve got something that is. In North America, Mews has officially integrated with Hotels for Trees (HfT) – a non-profit foundation working to create a greener hotel world.  Hotels for Trees is based on a simple but powerful concept. Basically, every time a guest chooses to skip their room cleaning, a tree is planted somewhere in the world.  And, best of all, it can now be easily managed within the Mews platform.Check out this video introduction to Hotels for Trees featuring our Customer Success Director, Jason Cadow (@jasoncadow) , that breaks down the advantages HfT has for your property and the environment. The win-win-win scenarioFor guests, hoteliers, and the environment, this partnership is a hat-trick. By opting out of housekeeping services, guests can feel good about contributing to a healthier planet. Hoteliers, on

Hello, Mews Community! 🍀As another week comes to a close, let's take a moment to reflect on the exciting happenings within our community: Reflecting on our Product Roadmap Session: Did you attend our recent webinar on the Mews Product Roadmap? If not, don't worry! We've summarized the key highlights for you. From enhanced payment processing to space upgrade promotions, catch up on what's coming next. Learn more Monthly Releases Overview - January: January was bustling with new releases aimed at enriching your experience with Mews. From updates to Mews Kiosk to revamped availability calendars, dive into the highlights of last month's updates. Read more Allotments in Mews - Group Management: Discover the next chapter of group management with Allotments in Mews. Learn how this feature can save time, increase revenue, and improve efficiency in managing group bookings. Watch the video Tip of the Week: Locating Payments for Specific Payouts: Need help locating payments associated with

Hello, Mews community!January has been an incredibly busy month packed with amazing new releases aimed at enhancing your experience with Mews. We're thrilled to share with you the highlights from this month's updates. Enhance Your Guest Experience with Mews Kiosk Updates 🛎️ January saw the release of Mews Kiosk version 4.6.2, bringing a host of improvements to streamline interactions for both staff and guests. These updates are designed to make your guest experience smoother and more efficient. Enable Long-Stay Guests to Book Partial Months 🗓️ We've introduced the option for guests to book partial months, allowing for more flexible billing and simplifying the reservation process for long-stay guests. Digitalize Your Breakfast List with the Product Checklist! ✅ Say goodbye to paper-based methods and hello to real-time product reporting with the new Product Checklist in Mews Operations. Track guest consumption seamlessly and gain valuable insights for efficient planning. SMS Pack

The latest edition of the Product Roadmap webinar is just around the corner. ⌛The following headline themes are what we’re focusing on in this session. These themes are:Working around the staff shortage Diversify revenue streams Building a connected tech stack These themes will guide this session as we cover:a look back at what Mews delivered in H2 2023 what’s around the corner in H1 this year what’s to come later down the road that we can share Q&A - live, via Slido We have several Product Managers ready to tell you all about our plans. There will be time for a live Q&A. 🎤There is still time to sign up! Register below 👇 

Hi Mews community, 😎We've noticed that some of our clients have been inquiring about how to locate payments associated with specific payouts, so we wanted to provide clear instructions on this process.To find a payment for a specific payout in the Mews Payouts Report, follow these steps: Click on the identifier of the payout you wish to examine. This action will open a new window displaying the charge identifiers for that particular payout, including commissions and commission adjustments. Select and copy the identifier for the charge you want to investigate. Navigate to the Payment Report. Filter the report by the dates corresponding to the charges from the previous step, and optionally, filter by Gateway CC. This will show all charges processed through Mews within the specified dates. To easily locate the charge you're interested in, press Ctrl+F to open a search box, then paste the copied identifier into the search field. By following these steps, you'll be able to identify t

Dear Community,It’s breakfast time at your property. Employees are running around to make sure everything is ready, including printing the infamous breakfast list, manually checking off guest names, and getting the bookable services for the day in order – all in an attempt to avoid waiting times and give your guests a pleasant experience.  With all the commotion that comes with pulling off a smooth, successful morning, wouldn’t it be nice to get one thing taken off your plate? Enter: The Digital Product Checklist. Found in Mews Operations, the Digital Product Checklist allows you to automate your breakfast list – but that’s’ just the beginning. Use it to track the products your guests consume each day in real-time, such as spa facilities or bike rentals. Here’s a bit about the Digital Product Checklist and how it can help your daily efforts:  Plan like a pro: Analyze usage patterns to correctly plan your restaurant's capacity and staff scheduling.  Shorter waits, happier guests: Ensu

When my mom sees a jar of jam, she sees beyond its singular purpose.  She uses the jam, turns the last bits into vinaigrette, and then repurposes the empty jar for storage. She’s the queen of maximum utilization – and I’m starting to think she’s on to something. In the spirit of getting more out of what you have, we’ve created something special to make sure you’re up to speed on the latest and greatest from Mews. We sat down with our product team to select the updates from 2023 that they believe our customers need to know about and put them all in one place: our February 2024 product recap page (complete with an awesome video from Matt).  The newly launched page breaks down many of our user-inspired upgrades, including Mews Kiosk improvements, digital breakfast lists, and more. Check it out to explore which functionalities you might be missing out on and how you can start using them ASAP. Here’s to getting the most out of everything you use – hospitality platforms and jam jars alike.  

Hello Mews Community! 👋As we bid farewell to another week, we're excited to bring you a quick recap of the highlights that shaped the past few days. Product Roadmap Session, 6th Feb: Join us for insights on staff shortage solutions, revenue diversification, and tech stack connectivity. Register now! Unlocking Success with Mews Booking Engine: Over 1.8 million bookings in 2023, generating 38% more revenue on average than OTA bookings. Share your success stories with us! 🚀 TIP OF THE WEEK - Free Cancellation Rates: Dive into the enhanced booking experience with clear labels and easy setup. How has this feature impacted your guests' journey? Optimized Rates Recommendation for Revenue Managers: Revenue Managers, explore the power of derived rates for a streamlined pricing strategy. Tips and insights await you! 💰 New Beta: Help Us Shape the Future: Be a part of our journey to improve ledger reporting. Share your insights in a 30-minute customer call – your input matters! 2023 P

Dear Mews Community,Dive into the world of enhanced guest experiences with the latest updates from Mews Kiosk! Our commitment to continuous innovation shines through in every update, and the recent 4.6.2 version is a testament to our dedication to adding value to your Mews experience. Let the innovation unfold! 🚀What's New in Mews Kiosk 4.6.2?🔹 Personalized Screensavers: Make your Kiosk uniquely yours! The latest update allows you to easily add a personal touch with your own screensaver video. The configuration now supports more links, providing a seamless and engaging guest interface.🔹 Efficient ID Scan for Staff: Streamline your check-in process with the new ID scan feature in Staff mode. Automatically fill in your guest's check-in form, enhancing efficiency and ensuring a smooth experience.🔹 Copy Address Functionality: Ideal for legal environments, the copy address feature simplifies the process for large groups. Save time on data entry and minimize errors by duplicating a share

Greetings, Revenue Managers! 🌟Implementing derived rates, also known as dependent rates, can significantly enhance your property's pricing strategy. This invaluable tool not only saves time by eliminating the need for manual price adjustments but is also essential when utilizing a Revenue Management System (RMS). Fortunately, creating derived rates in Mews is a straightforward process. 🚀As you may be aware, these rates allow you to incorporate additional products, such as breakfast, into your pricing structure. Depending on your settings, the product's price is either added to or subtracted from the base night rate. However, I strongly advise against using a rate that includes any products as the base rate when creating a dependent rate. Doing so may lead to intricate scenarios, resulting in unclear information for both you and your guests. 🧐Let me illustrate this point with an example: If the BAR Breakfast rate is 140€, with an additional 15€ for breakfast, it would be displayed as

Reflecting on the incredible year that was 2023, we are thrilled to share that a whopping 1.8 million bookings were successfully made through the Mews Booking Engine. It's not just a number; it represents a multitude of happy guests who experienced seamless booking processes. 📖Here's a fascinating tidbit for our esteemed hoteliers: did you know that these Mews Booking Engine reservations generated an impressive 38% more revenue on average compared to OTA bookings? That's a significant win for our partner hotels, and we couldn't be more delighted! 😍Curious to learn more about the Mews Booking Engine and how it can elevate your hotel's success? Dive into the details here: Mews Booking EngineNow, here's a question for our fantastic community: How has your experience been with the Mews Booking Engine, and have you noticed an increase in revenue compared to other booking channels? We'd love to hear your thoughts and success stories! 💬 

Hello Mews Community! 🌟Bringing you the highlights of the week! Dive into the latest updates and innovations designed to elevate your Mews experience. Discover Enhanced Guest Experiences: Mews Kiosk 4.6.2 Updates Dive into enhanced guest experiences with Mews Kiosk 4.6.2! Personalized screensavers, efficient staff ID scans, and more. Join us in creating remarkable experiences! Learn More Dive into the Future: Mews Data Dive 2023 Unlock insights from over 4,000 properties in 85 countries. Discover trends, data highlights, and industry snapshots. Download Mews Data Dive 2023 for a competitive edge! Unlock the Future of Hotel Management Metrics! GMs, embrace "The New Era of Hospitality Metrics" for operational efficiency, guest satisfaction, revenue revolution, and more. Explore the Guide and revolutionize your hotel's performance! Beta Reminder: Deposit Consumption Date on Check-In  Exciting Beta update: Deposits consumed on check-in, reflected on ledgers instantly. No more early