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The latest edition of the Product Roadmap webinar is just around the corner. ⌛The following headline themes are what we’re focusing on in this session. These themes are:Working around the staff shortage Diversify revenue streams Building a connected tech stack These themes will guide this session as we cover:a look back at what Mews delivered in H2 2023 what’s around the corner in H1 this year what’s to come later down the road that we can share Q&A - live, via Slido We have several Product Managers ready to tell you all about our plans. There will be time for a live Q&A. 🎤There is still time to sign up! Register below 👇 

Hi Mews community, 😎We've noticed that some of our clients have been inquiring about how to locate payments associated with specific payouts, so we wanted to provide clear instructions on this process.To find a payment for a specific payout in the Mews Payouts Report, follow these steps: Click on the identifier of the payout you wish to examine. This action will open a new window displaying the charge identifiers for that particular payout, including commissions and commission adjustments. Select and copy the identifier for the charge you want to investigate. Navigate to the Payment Report. Filter the report by the dates corresponding to the charges from the previous step, and optionally, filter by Gateway CC. This will show all charges processed through Mews within the specified dates. To easily locate the charge you're interested in, press Ctrl+F to open a search box, then paste the copied identifier into the search field. By following these steps, you'll be able to identify t

Dear Community,It’s breakfast time at your property. Employees are running around to make sure everything is ready, including printing the infamous breakfast list, manually checking off guest names, and getting the bookable services for the day in order – all in an attempt to avoid waiting times and give your guests a pleasant experience.  With all the commotion that comes with pulling off a smooth, successful morning, wouldn’t it be nice to get one thing taken off your plate? Enter: The Digital Product Checklist. Found in Mews Operations, the Digital Product Checklist allows you to automate your breakfast list – but that’s’ just the beginning. Use it to track the products your guests consume each day in real-time, such as spa facilities or bike rentals. Here’s a bit about the Digital Product Checklist and how it can help your daily efforts:  Plan like a pro: Analyze usage patterns to correctly plan your restaurant's capacity and staff scheduling.  Shorter waits, happier guests: Ensu

When my mom sees a jar of jam, she sees beyond its singular purpose.  She uses the jam, turns the last bits into vinaigrette, and then repurposes the empty jar for storage. She’s the queen of maximum utilization – and I’m starting to think she’s on to something. In the spirit of getting more out of what you have, we’ve created something special to make sure you’re up to speed on the latest and greatest from Mews. We sat down with our product team to select the updates from 2023 that they believe our customers need to know about and put them all in one place: our February 2024 product recap page (complete with an awesome video from Matt).  The newly launched page breaks down many of our user-inspired upgrades, including Mews Kiosk improvements, digital breakfast lists, and more. Check it out to explore which functionalities you might be missing out on and how you can start using them ASAP. Here’s to getting the most out of everything you use – hospitality platforms and jam jars alike.  

Hello Mews Community! 👋As we bid farewell to another week, we're excited to bring you a quick recap of the highlights that shaped the past few days. Product Roadmap Session, 6th Feb: Join us for insights on staff shortage solutions, revenue diversification, and tech stack connectivity. Register now! Unlocking Success with Mews Booking Engine: Over 1.8 million bookings in 2023, generating 38% more revenue on average than OTA bookings. Share your success stories with us! 🚀 TIP OF THE WEEK - Free Cancellation Rates: Dive into the enhanced booking experience with clear labels and easy setup. How has this feature impacted your guests' journey? Optimized Rates Recommendation for Revenue Managers: Revenue Managers, explore the power of derived rates for a streamlined pricing strategy. Tips and insights await you! 💰 New Beta: Help Us Shape the Future: Be a part of our journey to improve ledger reporting. Share your insights in a 30-minute customer call – your input matters! 2023 P

Dear Mews Community,Dive into the world of enhanced guest experiences with the latest updates from Mews Kiosk! Our commitment to continuous innovation shines through in every update, and the recent 4.6.2 version is a testament to our dedication to adding value to your Mews experience. Let the innovation unfold! 🚀What's New in Mews Kiosk 4.6.2?🔹 Personalized Screensavers: Make your Kiosk uniquely yours! The latest update allows you to easily add a personal touch with your own screensaver video. The configuration now supports more links, providing a seamless and engaging guest interface.🔹 Efficient ID Scan for Staff: Streamline your check-in process with the new ID scan feature in Staff mode. Automatically fill in your guest's check-in form, enhancing efficiency and ensuring a smooth experience.🔹 Copy Address Functionality: Ideal for legal environments, the copy address feature simplifies the process for large groups. Save time on data entry and minimize errors by duplicating a share

Greetings, Revenue Managers! 🌟Implementing derived rates, also known as dependent rates, can significantly enhance your property's pricing strategy. This invaluable tool not only saves time by eliminating the need for manual price adjustments but is also essential when utilizing a Revenue Management System (RMS). Fortunately, creating derived rates in Mews is a straightforward process. 🚀As you may be aware, these rates allow you to incorporate additional products, such as breakfast, into your pricing structure. Depending on your settings, the product's price is either added to or subtracted from the base night rate. However, I strongly advise against using a rate that includes any products as the base rate when creating a dependent rate. Doing so may lead to intricate scenarios, resulting in unclear information for both you and your guests. 🧐Let me illustrate this point with an example: If the BAR Breakfast rate is 140€, with an additional 15€ for breakfast, it would be displayed as

Reflecting on the incredible year that was 2023, we are thrilled to share that a whopping 1.8 million bookings were successfully made through the Mews Booking Engine. It's not just a number; it represents a multitude of happy guests who experienced seamless booking processes. 📖Here's a fascinating tidbit for our esteemed hoteliers: did you know that these Mews Booking Engine reservations generated an impressive 38% more revenue on average compared to OTA bookings? That's a significant win for our partner hotels, and we couldn't be more delighted! 😍Curious to learn more about the Mews Booking Engine and how it can elevate your hotel's success? Dive into the details here: Mews Booking EngineNow, here's a question for our fantastic community: How has your experience been with the Mews Booking Engine, and have you noticed an increase in revenue compared to other booking channels? We'd love to hear your thoughts and success stories! 💬 

Hello Mews Community! 🌟Bringing you the highlights of the week! Dive into the latest updates and innovations designed to elevate your Mews experience. Discover Enhanced Guest Experiences: Mews Kiosk 4.6.2 Updates Dive into enhanced guest experiences with Mews Kiosk 4.6.2! Personalized screensavers, efficient staff ID scans, and more. Join us in creating remarkable experiences! Learn More Dive into the Future: Mews Data Dive 2023 Unlock insights from over 4,000 properties in 85 countries. Discover trends, data highlights, and industry snapshots. Download Mews Data Dive 2023 for a competitive edge! Unlock the Future of Hotel Management Metrics! GMs, embrace "The New Era of Hospitality Metrics" for operational efficiency, guest satisfaction, revenue revolution, and more. Explore the Guide and revolutionize your hotel's performance! Beta Reminder: Deposit Consumption Date on Check-In  Exciting Beta update: Deposits consumed on check-in, reflected on ledgers instantly. No more early

Dear Mews Community,Wondering if 2023 was a standout year for your property in the hospitality landscape? Did you outshine your competition, and what upsell strategies worked best? The Mews Data Dive holds the answers – a treasure trove of numbers, insights, and visuals that decode the year's performance metrics.🌍 Global Insights: Analyzed anonymized data from over 4,000 active properties in 85 countries worldwide, providing a snapshot of the industry's vital signs.🔄 Year-on-Year Analysis: Benchmark your business against industry trends by comparing key metrics from 2023 with the previous year. The report focuses on properties with data available for both 2022 and 2023 to ensure a fair year-on-year comparison.🌐 Data Highlights: Ever wondered about the impact of online check-ins? In 2023, one in seven guests checked in online, rising to one in five for hostels and apartments. Uncover intriguing insights into booking lead times, with short-notice bookings on the decline and men being

Hey GMs,are you still fixated on the same old metrics? It's time to embrace "The New Era of Hospitality Metrics" – your ticket to staying ahead in the ever-evolving world of hotel management.🔍 What's Inside the Guide:🔄 Operational Efficiency: Fine-tune room turnover, cut costs, and optimize operations. 😃 Guest Satisfaction: Dive into online reviews, ratings, and guest feedback for an enhanced guest experience. 💰 Revenue Revolution: Move beyond ADR to explore RevPAM and daily guest spend, unlocking new revenue streams. 👩‍💼 Staff Engagement: Build a motivated team by tracking satisfaction, turnover, and training effectiveness. 🌿 Sustainability and CSR: Showcase your eco-credentials, reduce costs, and meet traveler expectations.🚀 The Tech Advantage: This guide isn't just about metrics; it's about leveraging technology for success. Adapt fast to the new era of hospitality metrics and position your property for maximum rewards!🔗 Link to the Guide: The New Era of Hospitality Metrics

Hello Mews Community!  We hope you're all having a fantastic week. Let's dive into some exciting updates and news to keep you in the loop:1. Save the Date for Mews Unfold 2024 📅Get ready for the comeback of Mews Unfold on May 29, 2024, in Amsterdam! Don't miss out on this inspiring event. Explore details and grab your early bird tickets at Mews Unfold 2024.2. Elevate Your Housekeeping with Mews PMSDive into the world of seamless housekeeping operations with Mews PMS. Check out our guide for 4 & 5-star hotels, covering essential insights and best practices. Share your tips and thoughts in the comments! 👇3. Tip of the Week: Mews Terminal SetupMake payment processing a breeze! Learn how to set up your Mews Terminal in just 10 minutes. Enhance the guest experience with secure card tokenization. Find the setup details here.4. Beta Reminder: Deposit Consumption on Check-InStart the year with a Beta update! Deposits are now consumed on check-in. Interested in participating? Let us know

Hello Community! 🌟Do you know how easy and fast it is to get your Mews Terminal and set it up? I had the chance to go through the whole cycle, from ordering the Terminal to setting it up in a property and connecting it to a Mews Kiosk, just as any Mews property would do. This was my first time doing it, and I accomplished it by simply following the documentation on the Help Center.It took me 2 minutes to order it (the most time-consuming part was double-checking the delivery address). It took me around 8 minutes to set up the terminal itself and the Terminal Integration within Mews (more than half of this time was spent on updating the Terminal Software).My goal was to get my Kiosk to work with this terminal, not only to pay for reservations but also to test the Early Check-In option. This took me less than 1 minute. So, in around 10 minutes, you can charge your guests and have all your payments integrated into Mews. Since the Terminal tokenizes your guests' cards, it is stored in a s

Exciting news, Mews Community, 🌟Mews Unfold is making a comeback! 🎉We're thrilled to invite all forward-thinking hoteliers to join us in the vibrant city of Amsterdam in the amazing Muziekgebouw venue on the 29th of May 2024. Anticipating over 900 attendees, this event promises a myriad of opportunities for inspiration in the world of hospitality.🎤 But wait, there's more! We have a few spots open for speakers, and we're reaching out to our talented community members. If you have a passion for sharing insights and innovations in hospitality, we want to hear from you! 👥 And of course, we're planning some special activities and networking sessions exclusively for our community members - stay tuned for more updates! Take advantage of early bird tickets now to ensure you don't miss out on this incredible experience.For all the details visit https://mewsunfold.com/.Let's unfold a new chapter together at MewsUnfold 2024! 🚀

Hello Mews Community! 😎Happy Monday and welcome to a brand new week full of exciting updates and achievements in the Mews universe. Let's dive into the highlights of last week:Exciting Feature Release: Streamline Billing with Multi-Profile Linking 📃We're thrilled to introduce an amazing feature in Mews Operations! Now, you can link multiple profiles to a single bill, making your service faster and more accurate. Switch effortlessly between profiles, minimize billing errors, and enjoy enhanced financial reporting. Learn more about this feature in our guide here.TIP OF THE WEEK: Grouping by Customer Classification on Reservation ReportEfficiently identify VIP customers and more with our tip of the week. Check out our help article here for a step-by-step guide. Exciting news: our product team is working on something awesome to make this process even easier. Stay tuned for updates!Mews voted Best Hotel PMS at the HotelTechAwards 2024 🦄We're thrilled to share that Mews won Best Hotel PMS

Hello dear Mews Community! 🌟As we approach the end of this eventful year, we want to take a moment to express our deepest gratitude for being part of our wonderful community.Now, let's dive into an essential topic that has been brought up several times in the past few weeks - emergency reports. With the end of the year upon us, property management is a hot topic, and understanding how to navigate emergency situations is crucial. Here's a recap of a recent discussion and some valuable insights:Emergency Reports: Your Lifeline in Crisis: 🌈In the dynamic hospitality world, emergencies can stem from various sources. Whether it's a system glitch, internet blackout, or power outage, having a plan in place is crucial. Here's a concise overview of key insights:Why These Reports Matter: Guests in-house report: Track guests that are currently in the property and their details Space status report: Monitor housekeeping status of all the spaces at your property. Reservation report: Access det

Hello Mews Community 👋I’m reaching out to our community to gather some insights into a specific practice – the use of shared logins for accessing Mews. Are any of you, perhaps within your front desk team or reservations department, utilising a common login for efficiency or convenience?The reason behind our curiosity is twofold. Firstly, we are deeply interested in understanding the various use cases for this practice. We recognise that every team has unique workflows and challenges, and sometimes shared logins can be a practical solution for certain scenarios.Secondly, we're looking to learn more about the challenges this practice helps you overcome. Is it primarily about saving time? Or maybe it simplifies training for new team members? Whatever the reasons, your insights are incredibly valuable to us.This information will play a crucial role in our ongoing product discovery process. By understanding your needs and the practical solutions you've devised, we can better tailor our pro