Discuss Mews Products

Hi there,How do I create a parent/mother profile in Mews?  

We’ve just started using Salto and the Mews Salto Integration and it works fine so far but there are two big questions for us:When the keys are programmed, the authorization automatically expires based on the departure time. Is there a way to adjust this? If we adjust the departure time in the service options, this time is automatically displayed, for example, in the guest portal. However, we want the time to be communicated, for example, departure at 7:00 p.m., but the keys are valid for a little longer, until 7:15 p.m. Same for earlier.   Currently, if you program a key for a room, it deactivates all the others. For example, a guest arrives and you program two keys. Later, they come back and want another one (e.g., for a child, or someone else coming into the room a day later). If I then program an additional key, all the others become invalid. That makes sense in principle, but it would be useful to be able to choose whether to program additional keys o

Es wurden Zimmer in einer Gruppe zusammengefügt, die nicht zusammen gehören. Wie kann ich die Reservierung trennen, ohne diese zu stornieren?

Hi everyone,I need to regularly submit accommodation data to Statbel, the Belgian statistics office. For this, I need to export a list from Mews that includes the following information: Country of origin Check-out date Purpose of stay (e.g., tourism, business, etc.) Number of nights Number of guests Number of occupied rooms Does anyone know how I can generate or customize a report in Mews that includes all these fields? Ideally, the list should be exportable as a CSV or Excel file so it can be uploaded easily to the Statbel platform.Any tips, templates, or step-by-step instructions would be greatly appreciated.Thanks in advance!Ellen

Hallo, wie kann ich bei einer wieder geöffneten Debitorenrechnung den Zimmerpreis anpassen?  Schöne Grüße 

We recently started using Digital Key for Salto Space.Does anyone here know how a guest can get the Digital Key if they have not chosen it during online checkin?So for example, a guest has checked in online, but did not choose Digital Key. They then want to get a Digital Key later, how do they do this?Update: It seems to be that when a guest has also booked a promoted service during online checkin, in our case a parking spot, they are not offered a Digital Key for the room.

Hello, I'm still quite new to using Mews, but I’ve noticed that it doesn’t seem possible to mark just the first night of a multi-night reservation as a no-show.This has been a bit frustrating, as it requires quite a bit of manual work to manage such cases. Do you have any recommendations or best practices for handling this?It might be something for the Mews team to consider improving in the future.  

Anyone have an easy answer on how to move a reservation in one space to another space.I have tried on Timeline and on Reservation screen. Keep getting error that space is unsuitable. Its not, its a 4 bedroom unit to a 4 bedroom unit .Maximum occupancy is same.The long way would be to cancel and rebook but not ideal. Thanks

Hello everyone,I was just about to create the city tax as a product, but I stumbled across “5% of the accommodation price, but a maximum of €9”... does anyone have a good solution for this? Thanks :) 

Wie kann ich ein Zimmer aou of order setzten 

Wo kann ich bei Mews persönliche Briefe an meine Gäste schreiben und ausdrucken?Das ist  für unser Hotel wichtig, da wir Wert auf persönlichen Kontakt mit unseren Gästen legen. Unser Klientel Schätzt das sehr und dankt es uns mit immer wiederkehrenden Buchungen.

Hi, I was just wondering is anyone had found a way around adding a product 1 by 1 for each night. Example: We charge a dog fee in our dog friendly rooms. we have to manually add a dog charge for each night individually.If a guest is staying for x2 weeks. We have to add the product x14 times...We would like an option to add one product and select how many nights it’s for.Any advice?

Bonjour,Côté facturation, les compagnies qui réservent pour leurs employés nous demandent parfois une facture avec le détail des tarifs journaliers. Sur les factures actuelles, nous voyons seulement le total du séjour condensé.La seule solution que j’ai trouvé pour voir le détail, c’est d’aller décocher l’option ‘’Facturer comme un package’’ dans les options du séjour. Ça fonctionne bien pour les compagnies qui ont seulement des frais de chambre. Par contre, en décochant cette option, on voit la ventilation de tous les produits forfait lorsque la personne est en forfait, même si ces produits sont activés en tant que package. Nous ne pouvons donc pas garder l’option de package inactive.Est-il possible d’avoir un type de facture avec la section ‘’Séjour’’ pour les tarifs journaliers ainsi que le total des produits forfaits condensés dans une section ‘’Produits du séjour’’, par exemple?

Hi everyone 👋,Is anyone already using the new feature? 🧪There’s supposed to be a note on the payment report 💰 that shows the difference – but I can’t seem to find it there 🔍. it should be listed on the excel eport between AA-AM if you look on the sample screen on the training.Any hints or suggestions? 💡Thanks in advance! 🙏

Hi,We just started using digital keys with our Salto locks. It is awesome… We do however anticipate the Wallet Keys to be the real game changer.When it becomes available we will be leaning into it hard and pushing the the tech to our guests through our website, SM, email etc. and hopefully it will be the preffered way of unlocking our doors. Would it be possible to get some more info about what the requirements will be to make use of Apple/Google Wallet keys, and when it becomes available? The next months, this year, next year, 2027? Is the beta program already started? We would love to be a pilot.Thank you!

Hello community!Here’s the list of the top 5 big problems with Mews for a Hostel: Timeline ordered by typology of the rooms instead of room numbers, confusion with room assignement, difficulties to manage day to day operations floor by floor and much more Any bill (of past, present and future reservations) connected to guest profille, big confusion with payments and billing when you have a guest in front of you Space status for housekeeping with inappropriate and incomplete filters Automatic rebate in some important changes of the reservation Difficulties in using blocks due to wrong calculation of availability between dorms and bedsThen Italian properties encounters problems with police report, fiscal topics and much more, still a lot to improve to reach Italian market.A lot more still must be improved, it is suggested to hire more people who worked at reception.   

Hey,does somebody can give me a hint how two summarize the additional products in the booking confirmation email? I am using the new function of personalizatiion our emails.As I have seen there are only marge tags for the summarization of services and taxes.I would be very grateful for help.Best wishesClaudia

Hi guys, I am trying to figure out how to work with these promocodes or vouchercodes. I don’t understand the whole concept of it. I am so sorry :( I have a rate, I just want to create a code that the guest can type in during the booking and boom, the code has given the guest a 20% discount. Someone help me...

Liebe Community, ich habe eine Frage, wo kann ich diese Mail bearbeiten ? Mein Rechnungstemplates sieht ganz anders aus und ist bereits bearbeitet. Danke Euch. Mathias 

Hallo zusammen,kann mir bitte jemand sagen, ob es beim Online-Check-In möglich ist, auch direkt die weiteren Daten der Begleitpersonen abzufragen, also z.B. Vorname, Nachname, Geb.-Datum, E-Mail-Adresse?

Hi everyone,I'm trying to find a way to view a report that shows the specific promo codes our guests have used.We can create unlimited promo codes linked to a single Voucher in Mews. However, the booking report that groups by voucher only displays the associated Voucher ID, not the individual promo code that was actually applied. This makes it really difficult for us to measure the effectiveness of our marketing campaigns.I've also tried extracting this data via the API (as we have access), but the booking reservation only includes the Voucher ID, not the unique promo code.Has anyone found a solution for this, or is there a report I'm missing? Any help would be greatly appreciated!