Discuss Mews Products

Dietary/Allergies information

Is there MEWS report to export dietary information on guest profiles? Alternatively where can food allergies be recorded and easily exported via a MEWS report?

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Alexandra FjällmanMews Employee

From Reactive to Proactive: Unlocking Revenue Growth with Atomize RMS

Hi Mews Community,Thanks to everyone who joined our recent webinar, Reactive to Proactive: How to Grow Revenue with Atomize RMS. Whether you were able to tune in live or not, we’ve got you covered! Watch the Webinar On-Demand The full recording is now available for you to rewatch or share with your team. It’s packed with actionable insights and real-life results from properties using Atomize RMS alongside Mews to supercharge their revenue strategies. Watch the recording here 👇 What You’ll Learn Here’s a quick recap of the key takeaways: Why real-time pricing is essential In today’s fast-paced market, static pricing just doesn’t cut it. We explored why dynamic, real-time pricing is now a must-have—not just a nice-to-have. How Atomize makes data digestible

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viktoria.skrabaMews Employee

Tips & tricks for Atomize: Are you overbooking your base room types?

If you’re constantly maxing out your lowest room category and upgrading guests for free, it might be time to hit pause. Overbooking your base room types might feel like a savvy short-term move - but it can throw off your demand forecast, impact pricing, and ultimately reduce revenue. Not just in Atomize - this affects any RMS. Why it matters When you consistently overbook one room type (often the base category), you’re sending mixed signals to the system: It sees inflated demand for that room type It doesn’t get accurate data for the upgraded room type It can’t correctly estimate future demand or set optimal prices And that means your recommendations across both categories could be off - causing a ripple effect that’s hard to catch in the moment but easy to feel in your numbers. Common causes Your team always sells the lowest room type to stay competitive, assuming free u

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c.bonenfantNavigator

Image sizing (product and rooms)

Hi!Does anybody have the image sizing specs for unit pictures and product images? Nothing quite seems to be resized properly to frame automatically by the system when uploading pictures (vertical or horizontal)

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AntoineCommunity Newcomer

Return icon on tasks removed

Hi Mews Team, Can you please replace the back icon when we create a task? You now have to click Back on the browser to return to the reservation, which is a bit tricky. All the best,Antoine

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Hotel CoutettazNavigator

Dietary/Allergies Information

has this been solved yet? Is there MEWS report to export dietary information on guest profiles? Alternatively where can food allergies be recorded and easily exported via a MEWS report?

2911

juliusbackes

Still no way to book 2 adults + 1 infant (0-3 yrs) in a “max-2” apartment?

Hi everyone,I’m hoping somebody has cracked what feels like a very typical family scenario in Mews Distributor.Our one-bedroom apartments are limited to two adults. Many guests, however, travel with a baby or toddler who sleeps in the parents’ bed. In an ideal world the booking widget would let them add a 0–3 year-old and still show the apartment. Right now, the moment a child is added Mews counts it as a full extra guest, so the system insists on a three-person (or two-bedroom) unit—hardly family-friendly.What we‘re aiming for Widget shows pickers for adults and a “0-3 yrs” band. Guests can choose 2 adults + 1 infant/toddler and the two-person apartment remains available. We don’t have to raise the apartment’s base capacity (keeps OTA inventory clean). I’ve tried every combination of extra capacity, age categories and restricti

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asked in Mews Marketplace

Johannes RottTrailblazer

Expedia intergration

Good morning ☀️,I hope you're doing well!We're currently experiencing a recurring issue with Expedia Direct Connect and wanted to check if others are noticing the same: Specifically, we're seeing a discrepancy of €0.01 💶 between the booked rate and the amount charged via the Virtual Credit Card (VCC) 💳 provided by Expedia.This happens quite frequently and seems to be related to either rounding differences 🧮, tax or fee handling 💼, or possibly even currency conversion logic 🔄, even when the transactions are in EUR.Have you observed similar mismatches on your end? 🤔 If so, how are you handling or reconciling them in your system?Would really appreciate any insights or shared experiences 🙏

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adriancoeneNavigator

Validate

Hi,In the past few days we are having this problem that the guest need to validate their email as last step of their online check-in but they don’t receive it.It’s anybody having the same problem? do you know how can we fix this?

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asked in Mews Marketplace

Friederike MengeContributor

Zahlungen POS in MDWS

Hallo, wir nutzen XENIA als POS in unserem Restaurant.Die Umsätze werden auch alle nach MEWS übertragen, nur die externen Zahlungen nicht.Hat jemand das gleiche Problem?Der MEWS Support konnte mir nicht wirklich weiterhelfen und Xenia sagt auf ihrer Seite ist alles richtig eingestellt.Ich freue mich auf eure Antworten :)Liebe Grüße,Friederike

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published in Mews POS & Restaurant Operations

flo.sherryMews Employee

7 things you (probably) didn’t know you could do to boost revenue with Mews POS

Hey Mewsers 👋 If you're running a hotel restaurant, bar, café, room service or even just curious about it – this one’s for you. Mews POS has grown a lot, and fast. We’ve added powerful new features to help you sell more, serve faster and work smarter. Here’s what you may have missed👇 Run automated promos (set it and forget it!) Want to drive revenue during slower hours? Set up fully automated promos like Happy Hour or 2-for-1 cocktails. Just set the rules, pick the time and location and Mews POS takes care of the rest. You can even control where promos apply, like only online, on Mews Terminals or both. Or create segment-based discounts to treat your regulars with targeted offers. Get versatile with Pricebooks Want to charge less for staff coffee, add a premium for room service or tweak prices by

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viktoria.skrabaMews Employee

Tips & tricks for Atomize: Do your price recommendations seem too high?

Seeing price recommendations that feel too bold? You’re not alone - and you’re not stuck. Let’s break down what could be influencing Atomize to push prices higher than expected, and how a few quick checks can make all the difference. First, why this matters Price perception is one of the most common concerns we hear from users. But often, the system’s doing exactly what it’s been told to do - based on your current settings. Without realizing it, some users have minimum prices or offset rules in place that are unintentionally forcing Atomize to aim higher than necessary. The good news? It’s easy to fix once you know where to look. 1. Check your minimum prices and minimum offsets These two settings can have a big impact on price recommendations - especially if they’re too aggressive. Minimum price: Sets the floor for what the system can recommend. Too high, and your prices may not flex with d

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Urgent Payment Handling Issue – Request for Immediate Support

Philippe H3CNavigator

asked in Mews Payments

Dear Amazing Mews Team,We have been using Mews for the past four years and have always appreciated the ambition and innovation your company promotes. We regularly see your CEO highlighting how Mews saves time and money, and how it improves operational efficiency.Unfortunately, today we are facing a situation that contradicts those claims, and it is seriously impacting our guest experience.We urgently need a solution to a payment-related issue. A guest has requested a detailed breakdown of payments linked to his reservation. Specifically, for the stay from June 17th to 19th, we need to allocate and split the amount of CHF 905.05 by credit card, so it matches the invoice exactly. As you can see, several prepayments have already been made, but we cannot process them in the way the guest requires.This is a basic PMS function,

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Johannes RottTrailblazer

Early Check - in

Hallo zusammen,vielleicht könnt ihr uns hier schnell helfen.Wir haben immer wieder das Problem bei Frühanreisen, dass diese nur einchecken können wenn die Early Check.in Gebühr von 30 EUR akzeptiert wird, dies wollen wir aber nicht immer.Wir haben dieses Produkt bereits auf nicht mehr buchbar von Gästen und Mitarbeitern gesetzt, die Frage kommt aber immer noch… speziell vor 10 Uhr.Danke für die Hilfe.

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Mathias RajczakNavigator

Gast aus einer Gruppe lösen

Liebe Community, eine kleine und Simple Frage, wie löse ich einen Gast aus einer Gruppe. Liebe Grüße Mathias

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Johannes RottTrailblazer

Debitor vs. Zahlung

Hallo zusammen, wir stellen oft Rechnungen als Debitor aus, diese werden seit der Umstellung auf MEWS teils über den BEzahlbutton auf der Rechnung beglichen. Nun ist die Frage ob MEWS im HIntergrund den Debitor storniert und dies auf die entsprechende Zahlungsart umbucht oder ist hier eine manuelle Buchung notwendig. Sonst haben wir 2 Zahlungen aber nur eine Leistung.Danke für euren Input.

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Quote, invoice and manage Groups and events effortlessly

Aldair BorgesMews Employee

published in Mews Events

Mews Events is currently only available in EU & APAC. Hi Mewsers 👋 Does it take you over 2 minutes to send Group quotes? Do you have event spaces sitting empty most of the time? Not for long. Introducing Mews Events, an add-on specially designed for hotels hosting Groups and MICE. Ideal for independent hotels with or without meeting spaces, it manages everything from function sheets and space reservations to quotes and invoices. And with automation speeding everything up, you're free to focus on guests. With Mews Events you’ll enjoy: Dedicated booking engine to take detailed Group and event requests 24/7 Automated quotes, invoicing and reminders Flexible function sheets by role Embedded in Mews PMS (with automated ava

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posted in Mews PMS & Property Operations

MONTSEContributor

FACTURACION ELECTRONICA y aeat española

Buenos días,Quisiéramos saber qué programa o solución utilizará Mews para el envío de facturas electrónicas a la Agencia Tributaria Española, con el fin de asegurarnos de que cumplimos con los requisitos fiscales correspondientes.

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Johannes RottTrailblazer

track parking- licences plates registration form

Hi community,Can we track 🚗 license plate numbers in MEWS after they’ve been entered 📝 on the registration form?

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viktoria.skrabaMews Employee

Tips & tricks for Atomize: Think your data looks off? Let’s talk.

Noticed some inconsistencies in your price recommendations or KPIs across systems? If something feels off, there’s usually a reason - and it’s easier to fix than you might think. This is one of the most commonly raised concerns from users. When data doesn’t line up, it can feel like something’s broken. But in most cases, the system is working exactly as it should - it’s just missing some key context from you. Let’s break down the most common causes (and what to do about them). 1. Check the report logic Not all reports speak the same language. Different platforms (your PMS, BI tool, Atomize, etc.) can calculate KPIs in different ways. If you’re comparing reports and something looks off, the first step is to check: Are the filters aligned? Is the logic for RevPAR, ADR, or occupancy consistent? Are you comparing like for like? Think that

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ibaltagNavigator

How to set up restrictions on products

Hello,We currently are selling products (as upsells with the room reservation) and we would like to be able to restrict to some days of week the display of the products on Mews booking engine.Does anyone know how to do this?

54613

Sam.CNavigator

asked in Mews Payments

Schedule a payment

Hi all,We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.Anyone found a way to do this?

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asked in Mews Business Intelligence (BI)

KH-BeethovenNavigator

Manager Report/ Monthly Overview split by day

Hi Community,I hope someone can help me: I’d need a report by month for rooms occupied, out of order, ADR, revenue - but split up for every day. Is there a possibility to get such a report from Mews or do I have to download the report for each day and assembly it myself in excel?I hope you can help.Best regards,Katharina

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molly.feelyMews Employee

Keeping the human touch in AI revenue management

Hey Mewsers 👋 Everywhere you turn, AI is shaking things up. But luckily for hotel revenue managers, it’s changing things for the better!Today’s tools aren't just suggesting prices; they’re reacting to market changes in real time and updating rates automatically. That means less manual work, faster decisions and more consistent revenue for you. But there's a catch. AI doesn’t know your brand, company goals or your local market as well as you. That’s why we’re seeing the best results coming from hotels where humans and machines work together. 3 ways to strike the right balance: Set your strategy first AI can’t follow a plan if you haven’t created one first. Define your goals, rate hierarchy and key parameters. Then sit back and let the system do its thing. Plan for what you can predict Feed your RMS details on high/low seasons, public holidays and

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posted in Mews Marketplace

Hendrik E.Community Newcomer

yielding two different services independently in MEWS

Hello team,Is there a hotel that offers two services and uses an RMS with independent pricing for both segments?We offer two services (Stay and Longstay) and we are looking for a revenue system that yields prices independently for short and long stays.I’m curious to hear about your experiences. Cheers, Hendrik

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