Discuss Mews Products

Hi folks, We are new to MEWS and haven’t delved into Billing Automations yet. Can you offer some use cases? We are excited to use all its features! Savvy suggestions and feedback appreciated! Thank you!Rye

When my head housekeeper is assigning rooms to the housekeeping team for cleaning she has to assign rooms for both checkouts and stays, checkouts take a lot more time then stays so she try’s to give the staff an equal amount of both but in the system there is no way to differentiate these so she has to do a manual process of figuring it out as there is not housekeeping report that can help with this either 

As the header reads. We make notes on the guest invoice in the restaurant but the notes don’t show on the final bill. Usually the notes are ref.numbers or group names. Essesntial for the billing department and also the customer. Help, please.

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

Hello mewsters!I have been struggling with for a long time: what would be the best way to manage apartments that are located in different addresses than our hoste/hotel? We currently have two separate mews “profiles” but it doesn’t seem to help. One of the problems is to send individual confirmation emails/arrival instructions. I know there is lot of PMS’s systems that can do this easily, but is there a way to do this with MEWS?Thanks for sharing your best practices and tips!

Hello .We are new to mew. I read an article on saving filters for reports and creating a custom link.Sounds like a great idea. i tried that. Created a custom link. When I click on the link ( In custom links section ) nothing happens. Does anyone use this feature ? Thanks.

Hello fellow Mews users,I'm currently facing a challenge with managing "sandwich days" in our booking setup. We typically require a minimum three-night stay for arrivals on Thursdays, Fridays, or Saturdays. However, when a guest books from Tuesday to Friday and there's another arrival scheduled for Sunday, this blocks potential guests from booking a Friday and Saturday stay.I'd like to enable two-night bookings starting on a Friday in such cases. Could anyone advise on the best way to create a manual restriction in Mews to allow this?Additionally, how does your team handle these types of sandwich days? At the moment, I'm manually scanning the timeline for the entire year to identify and adjust them, which is quite time-consuming.Any tips or best practices would be greatly appreciated!

Hello, we run a nature resort at visitlaagen.no. We have integrated with Zapier to give a better experience using automated SMS giving people all the info about their stay, including the code to the lock box of their exact unit on the day of arrival. It’s working like a charm.However, after having integrated with Booking.com, we got ourselves a problem. Having flexible tickets at Booking.com means that customers are free to rebook their stay at another date. This completely messes up the Zapier integration. There is a Zapier field called “Updated” which is supposed to provide info about the altered bookings. This field would probably help, because we could then listen to that field when it returns an updated booking and change it accordingly, However, the “Updated” field seems to return all the available bookings instead, making it impossible for us to discern the updated ones. Any ideas on how to fix this?Best,Jan

Hallo zusammen, kann eine bereits geschlossenen und “zurückerstattete” (bereits bearbeitete) Debitor Rechnung nochmals bearbeitet werden / zur Bearbeitung geöffnet werden? Falls ja, wie???  Besten Dank für Hilfe!!!!

Hallo Zusammen, uns stellt sich folgendes Problem:Wir möchten einem Gast ein Angebot für einen Aufenthalt in der Kategorie “ANGEFRAGT” senden.Gibt es keine Möglichkeit die Kategorie ANGEFRAGT ohne Optionsende zu versenden?Der Gast erhält momentan bei jeder von uns verschickten ANFRAGE eine E-Mail mit dem Text: “Ihre Reservierung wird gehalten, bitte bestätigen sie bis zum XX.XX” Dies ist aber faktisch falsch, da wir in der Kategorie ANGEFRAGT kein Zimmer für den Gast zurück halten, diese sind alle weiterhin offen buchbar. Korrekterweise müsste der Text in der E-Mail umformuliert werden, es müsste von Angebot und nicht von Reservierung gesprochen werden und das Optionsende müsste gestrichen werden. Dies führte nun wiederholt zu unangenehmen Telefonaten und Mailverkehr.Hat jemand ähnliche Erfahrungen gemacht oder kennt eine elegantere Methode eine Anfrage für ein Zimmer zu versenden? Vielen Dank!

Hi :)I found this info: Mews automatically maps your space categories; you can remove any you do not wish to send. If you want to add more, you can manually map them.But how do i remove a space type from the booking engine ?Do i need to map all my categories to do this ? 

How do I undo a creditcard refund when the card is not at my disposal anymoore?Thank you for you help!

Has anyone found a way to make availability blocks visible on the timeline? Right now, I create availability blocks with the links so that guests can book online, but nothing shows up on the timeline to indicate that those spaces are blocked for those dates. The best I’ve done is to add the event to the calendar, which then shows up with blue dots along those days on the timeline. I like using the availability blocks for events, but our front desk staff hates that when they scroll through the timeline to check availability, there is no visible block or anything to indicate that those days are blocked until they try to create a reservation. 

Hi there, We’re in the process of starting with a new OTA. How do I make an incoming reservation immediately do the following? 1) create two bills: one for the guest (city tax + incidentals to be paid by guest); one for the OTA (prepays accommodation). How do I route specific items to specific bills?2) to have the bill for the OTA automatically associate with the OTA (so guest remains owner; OTA is associated profile)Thanks! 

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

A guests need a booking confirmation with all the guests names for Visa purpose.I have added all the names to the booking but when I send out the confirmation only the main booker name shows up. How can I sent out a booking confirmation with all the guests names on it? 

Buenos días,Nos gustaría consultarles acerca del proceso de traspaso de facturación desde Mews al programa de contabilidad SAGE. Actualmente, hemos observado que las ventas se traspasan desglosadas por cada día de consumo. Por ejemplo, si una reserva abarca cinco días, se generan cinco líneas contables con la cuenta de venta correspondiente.Este formato nos está generando dificultades a la hora de conciliar los ingresos con los movimientos bancarios, ya que no coincide fácilmente con los importes totales cobrados.¿Existe alguna manera de simplificar este proceso para que la información contable se agrupe de forma más manejable o resumida? Agradeceríamos mucho cualquier orientación al respecto.Quedamos atentos a sus comentarios.Un cordial saludo,

It would be a great development if there was the option of having saved filters for reports in the reporting area. Not in the export version, but that you can save reports with your own filters and create them as required. And not have to adjust the filter every time. Analytics is not an alternative for me here.

Bonjour, Je ne trouve plus le rapport Taxe de séjour dans la partie Finances Merci pour votre aide

Can anyone share the feedback about Mews restaurant POS?

I can't figure out if I can implement a restriction the way I want to. I wish to restrict a space type to a specific LOS based on lead time. For example: If it’s less than 10 days before arrival, a 3 day LOS requirement If it’s more than 10 days before arrival, a 4 day LOS requirementIs this possible? 

Hi thereLast week, the new passkeys feature was highlighted in the release notes.We are using the 2FA option for all teams who have access to their own personal mail address.A link is sent to the user via mail. It would be difficult for a hacker to have access to the mailbox of the user so quickly.Concerning the passkeys, we are wondering how waterproof the QR-code is?What are your thoughts on this?