Zero Amount Authorization is here

Is the property charged an additional swipe fee when the zero auth is processed? Do you have any help articles or instructions on how to enable this feature?

Thanks for your question!

There is no extra fee or swipe charge when using Zero Amount Authorization — the feature is completely free to use. The feature has already been rolled out to all properties using Mews Payments, so there’s no setup required on your side. You should see it directly in your PMS:

When you initiate a Payment Request, look for the option called “Collect payment methods” — this is the Zero Amount Authorization flow.

If for any reason you don’t see it, just let me know and I’ll check your property settings.

That’s great. A couple of addition questions.

• I see there’s an expiration date on the payment request. What happens after that date/time have passed if they haven’t added in their payment method yet?
• Is this a function that can be automated or is this currently only a manual process?

To clarify, this feature is not available in the USA?  Is that correct?  

Can you clarify where the authorization is shown in the PMS? I don’t see it on the payments tab. Thanks!

The feature is available in the USA. You should already be able to use it in your environment, can you confirm?

When you initiate a Payment Request, look for the option called “Collect payment methods” — this is the Zero Amount Authorization flow.

If the expiration date on the payment request passes and the guest hasn’t added their payment method yet, the request simply expires and can no longer be used. Nothing is charged or held, the link just becomes inactive.

At the moment, sending or extending the request is a manual action. Automation isn’t available yet, but it’s something we’re actively evaluating for future improvements.

Thanks. Is there a way to do a $0 authorization at checkin with the terminal if someone wants a different card on file for incidentals?

Thanks for the question! We’re actively working on enabling $0 authorizations directly on Mews Terminals as well. This functionality isn’t available just yet, but it’s on the way and should be supported soon.

Let me know if you need anything else!

Hey ​@matteo.binda 

thats a great feature!

I have seen this option in the payment links/request available.

Can we also automate this that every card is beeing checked automatically via Mews Payments?

Best

Linus 

Thanks for flagging this, at the moment, we don’t support automatic card verification for every card added in Mews Payments. However, I’ve shared this with our development team so it can be considered as part of future enhancements.

Thanks for forwarding this to dev Team. It would help if this is available for certain rate groups or can be connected to payment policies. This meaning that the only touchpoint is yet the Payment Links, correct?

For the time being yes, it is available from Payment Request only however shortly from Mews Terminals as well.

It would be very beneficial if this could be automated. Is it possible to modify or customize the emails that are sent? They do not match the rest of our emails (and there is a space missing in the subject line), but I have not yet been able to find the appropriate template to edit. 

Hi there, thanks for raising this. At the moment, those emails can’t be customized — the templates are fixed and not editable from the property side. I completely agree that alignment with your existing communication style would be valuable, and we’ve noted the missing space in the subject line as well.

I’ve passed this feedback to our product team so it can be considered as part of future improvements, but for now there unfortunately isn’t a way to automate or modify those messages.

If anything changes, or if there’s a workaround we can suggest, we’ll keep you posted.

Great, thank you for passing it on. Is there at least a way to have common languages translated? When I tested them, the subject line was in German but the e-mail itself in English, while the profile language is German. 

Hey Sonija, we are currently investigating on your feedback and let you know asap about it!

Great, thank you :)