Insights & Inspiration

Hello Mews community!We're excited to bring you an overview of the latest updates from September. Here’s what’s new: Track and secure your Mews account logins with device authentication! Stay informed with email alerts when logins occur from an unfamiliar device or location. This gives you real-time insights into your account activity, helping you keep your account secure. Mews University update: Introducing the Mews Basics learning path. With a refreshed design and new course offerings, Mews Basics makes learning easier and more engaging, with additional role-based certifications coming soon! Simplified billing with the new Purchase Order Number feature. Manage purchase order numbers across reservations with ease, streamlining the billing process for finance teams. Permissions update: Restricted access for users without permissions. Enhance

Dear Community,We’re well into the first quarter of the year and I wanted to take this opportunity to update you on what our plans and priorities are with the Support function for 2024.Our service to you is always a priority and it’s imperative that we continue to improve to make sure we provide the support you need, when you need it. We have identified some key problems that we will be addressing. Those being:Reactive support which is limiting and inflexible for our customers Disjointed customer journey and the lack of a support portal for tracking and ticket updates Manual processes leading to delays and inconsistenciesThese problems are what we are focusing on solving and here is how we intend to do that:Optimizing your support experience: We have already launched the first version of the Mews Digital Assistant, our state-of-the-art ChatGPT tool. There are more initiatives that we have pla

Hello Mews community 👋,We’re thrilled to share that Mews has raised $100 million in new financing from Vista Credit Partners! 🎉 This investment marks an exciting new chapter for us, as we continue to strengthen our position as a leader in the hospitality industry. With these funds, we’ll be able to accelerate our growth, expand our innovative product offerings, and support more revolutionary hospitality brands around the world.Key highlights:📈 Valuation now over $1 billion! 🌍 Serving more than 5,500 customers across 85 countries. 💪 54% growth in gross payment volume, reaching over $8 billion YTD.This milestone is a testament to the collective efforts of our incredible team and community. We’re looking forward to seeing what we can achieve together as we continue to transform hospitality.Want to dive deeper? Read the full article here:

Hello Mews Community! 👋Welcome to the end-of-week round-up! Here’s a quick look at what’s been happening: Community Panel Discussion Recording: Mews Ecosystems and Open API We hosted an engaging panel this week, diving into strategies for leveraging the Mews Open API and tips for building a seamless tech stack. Catch the recording if you missed it! Apple of My AI: Lessons About Integration An insightful analysis of Apple’s new ‘Apple Intelligence’ and what we can learn for our own integrations, touching on choosing partners wisely, communication, and keeping pricing clear. New Beta:

Hey Mews Community!This is your last call for our upcoming Mews Community Panel Series happening this week!📢 Topic: Mews Ecosystems and Open API📅 Date: September 26th at 10:00 AM CET / 5:00 PM JSTJoin us as we explore how to select and integrate new solutions within Mews. Our expert panelists will share insights and highlight the exciting possibilities of building custom solutions using Mews APIs. The event will conclude with a Q&A session, so bring your questions!Register here and see you there!  👈

Hey Mews Community,We’re thrilled to bring you another weekly overview, packed with the latest updates and helpful resources. Whether you're looking to boost your property's performance, improve security, or stay informed about Mews' latest offerings, we've got you covered! Check out this week’s highlights:1. Enhance Your Guests' Experience with the Mews Booking EngineWant to ensure your guests have the best online experience? Our new course on the Mews Booking Engine is now live on Mews University! This interactive course walks you through key features, setup, and best practices.Start learning here2. Prevent Payment Failures with Paymaster ProfilesWe've seen many properties encounter payment failures due to incorrect profile setups for F&B charges. To avoid this issue, make sure you set up

Hey Mews Community!We’re back with some important industry updates to help you stay ahead in the game! 🌟 As hoteliers, it's not just about creating a welcoming atmosphere for our guests, but also about keeping our systems secure. In today’s digital world, cyber threats are always evolving, and it's essential to protect your business, your data, and your guests. 🛡️Here are 7 simple tips to help keep your hospitality accounts safe: Watch Out for Phishing Campaigns 🕵️‍♂️ Avoid clicking on fake links or login pages! Always type in the URL directly and double-check it before entering your details. Report anything suspicious to your IT team. Use Strong, Unique Passwords 💪🔑 Don’t reuse passwords! Make sure each one is unique and includes a mix of letters, numbers, and symbols for extra strength. Use a Password Manager 🛠️ Sto

Hey Mews Community!Just a reminder that our next Mews Community Panel Series is happening next week!📢 Topic: Mews Ecosystems and Open API📅 Date: September 26th at 10:00 AM CET/5PM JSTIn this session, we’ll dive into how to select and integrate new solutions within Mews. Our expert panelists will share their insights and explore the exciting possibilities of building custom solutions using Mews APIs. We’ll end the event with a Q&A, so come prepared with your questions!A big thank you to our panelists, @RURURUDS , @Mariusz Siwkowski , and @Hendrik Renken , for sharing your knowledge. And a special shoutout to @Ben Hohnen , our solution architect, for moderating the discussion.

L’Apéro des Hôteliers, our French roadshow, is on the road again! If you’re in France, we might be coming to a city near you – and we’d love to meet up in person. Whether you want to exchange ideas with fellow hoteliers or just enjoy some good conversation over a drink, this is the perfect opportunity. Each stop on our tour features a lively panel discussion with local hoteliers and top tech partners. We’ll explore how to build the right tech stack for your property and introduce the latest integrations to simplify your operations. Here’s where we’ll be:  26th September: Strasbourg  2nd October: Chamonix  10th October: Paris  16th October: Toulouse  28th November: Nice  Spaces are limited, so be sure to reserve your spot soon. We’re excited to see you, share ideas, and enjoy a great evening together. 

Hello Mews Community! 🌟Here's a quick roundup of this week’s highlights and updates.1. IDC White Paper on Mews PaymentsIDC released a white paper highlighting the benefits of using Mews Payments alongside Mews PMS. Key findings include a 24% boost in front desk efficiency, 35% more time on customer service, and a 6.8% increase in ADR. These insights showcase how technology can help hotels operate more smoothly and increase revenue.Want to dive deeper? Check out the full IDC white paper 👈2. Mews Digital Key CourseA new course on Mews Digital Key is now available on Mews University, offering step-by-step instructions and best practices. Available in five languages, it’s a great way to learn how to streamline guest stays and improve operations.

In today’s hospitality industry, technology plays a critical role in elevating the guest experience. To stay competitive, hotels need to evaluate their technology stack and ensure it meets guest expectations. Tools like mobile self-service, AI, biometrics, and automation can streamline operations and deliver personalized service. Focusing on key areas like data flow, processes, and security is essential to provide an efficient, tailored guest experience.It’s no longer enough for hospitality businesses to simply use technology—they need to fully embrace it to stay ahead. Travelers now expect seamless digital experiences, from mobile check-ins to personalized recommendations. Hotels that can effectively integrate new tech into their operations, including the use of APIs to connect systems, are more likely to see increased guest satisfaction and loyalty.Key Areas to Consider:Technology: Is your system secure and easily integra

 If you’ve been wondering what Mews Payments could do when you use it with your Mews PMS, this one’s for you. A white paper from IDC, a top global tech analytics firm, offers a summary of the impact Mews and Mews Payments have on some of our customers’ businesses. The insights are pretty exciting. The changing landscape of hospitality: We all know the hospitality industry has faced some serious challenges lately – everything from COVID-19 to shifts in travel habits and staffing shortages. Technology is now more important than ever in helping hotels stay ahead of the curve, and that’s where Mews comes in. The platform that you already use and find value with gets even more powerful when you incorporate Mews Payments.  IDC interviewed a range of Mews customers who use Mews Payments, from independent hotels to those managing up to 15 properties. What

Attention API Enthusiasts!We’re excited to invite you to the upcoming Mews Community Panel Series!📅 Date: September 26th at 10:00 AM CET / 5:00 PM JST📢 Topic: Mews Ecosystem and Open APIIn this session, we’ll dive into how to select and integrate new solutions within Mews, showcasing the possibilities of building custom solutions with Mews APIs. The discussion will wrap up with a Q&A, so bring your questions!Missed previous sessions? No problem! You can catch the recordings. Don’t miss this opportunity—register now and spread the word!

Hello Mews Community! 👋We’re excited to bring you the latest updates and happenings from this past week. Whether you’re looking to enhance your skills, dive into sustainability, or catch up on the latest tech improvements, we’ve got you covered! Let’s take a look at the key highlights: Mews University Update: Make the Most of Mews A new course has been launched, available in multiple languages, designed to help you fully utilize all Mews features, especially if you’ve recently transitioned from an old PMS. Read more Hospitality Hot Topics: Sustainable Change with Technology A recent survey explores how hotels are increasing their sustainability investments, leveraging technology to reduce carbon footprints, and implementing social responsibility initiatives.

Hello Mews Community!Sustainability is at the forefront of the hospitality industry as travelers increasingly demand eco-friendly experiences. 🌱 A recent survey by Amadeus, involving 170 senior sustainability decision-makers across nine countries, sheds light on how technology is driving significant change in the sector. 🌍💡Here are some key takeaways:Increased ESG Investments: 37% of hotels plan to boost their sustainability spending, with technology playing a key role in achieving their goals. Tech Solutions: Technology is seen as a crucial enabler for improving operational efficiencies, reducing carbon footprints, and helping travelers make more sustainable choices. Social Responsibility: Hotels are using tech to support initiatives like equal pay and community impact, while also tackling issues such as over-tourism.

Hello, Mews Community!We're excited to announce that another Mews Community Panel Series is here! 📅 Date: September 26th at 10:00 AM CET/5PM JST📢 Topic: Mews Ecosystems and Open APIIn this session, we’ll talk about selecting and integrating new solutions within Mews. Our panelists will share their experiences and explore the creative possibilities of building custom solutions with Mews APIs.If you’ve missed our previous sessions, don’t worry—you can catch up by viewing the recordings. And remember, we’ll wrap up the discussion with a Q&A session, so come prepared with your questions!Thank you to our panelists, @RURURUDS, @Mariusz Siwkowski, and 

Hello, Mews community! 🌟We hope you're all doing well. August was an incredibly busy and exciting month for us, packed with new features, updates, and courses designed to enhance your Mews experience. Here's a quick overview of all 12 updates: Digital Key on Android: Now available on Android devices, with support for Assa Abloy VisiOnline and Vostio door lock systems, enhancing the check-in experience for a broader range of guests.Read more Mews Kiosk Enhancements: New features include dynamic product pricing, customized check-ins, increased self-service possibilities, and on-device payments, all desig

Hi Mews Community! 👋We’re excited to bring you this week’s overview of the latest happenings in our community. From award nominations to insightful panel discussions and new feature updates, there's a lot to catch up on. Dive in below to see what's new and how you can get involved!Here's a weekly overview of updates in the Mews community, with placeholder links for further details:1. Support Mews in the World Travel Tech Awards! 🏆We need your help to maintain our two-year winning streak at the World Travel Tech Awards! With only 12 days left to vote, your support is crucial. The public can vote until September 8th in the following categories:World's Best B2B Travel Payments Provider World's Best Hotel PMS Solutions Prov

Hello Mews Community! 🌟Last call to join our enlightening panel discussion tomorrow on Next-Gen Guest Loyalty: strategies for the modern hotelier.📅 Date: Wednesday, August 28th⏰ Time: 9am PT / 12pm ET / 6pm CETOur esteemed panel includes:Eli Grossenbacher from Gravity Haus Elizabeth Harris from Le Blanc + Smith Miguel Isla and Kevin O’Donell from Nômade PeopleAnd don't miss Mews Solution Architect @coudert.mathias, who will be moderating the discussion.Why Attend?Gain valuable insights. Network with industry leaders. Get answers to your burning questions.If you haven’t registered yet, now’s the time! Please share this event with anyone who might benefit. Let’s grow our community and knowledge together!👉

Hi Mews community! 😎Let’s rally together to help Mews maintain our two-year winning streak at the World Travel Tech Awards! 🏆With only 12 days left to vote, we need your support to keep Mews at the top. The public can vote until September 8th in these key categories:World's Best B2B Travel Payments Provider World's Best Hotel PMS Solutions Provider  World's Best Independent Hotel PMS Solutions ProviderIf you have a moment:Click on one of the links above to create an account (it’s quick—just name, email, and password). Cast your vote for Mews in the cate

 Hey Mews Community, 🌟Today, I wanted to share some inspiring stories about hotels that have completely transformed their operations by embracing technology. It’s always amazing to see how innovative solutions can make such a huge difference, not just for the staff but for the guests too.Take Glampsource North Hatley, for instance. They used to run everything manually—handwritten notes, phone calls, the works. Can you imagine? Fast forward to now, and they’re managing everything on the cloud. The result? A 35% growth in business and a major reduction in OTA management workload.Then there's Paradise Resort Gold Coast, where payment processing used to be a huge hassle. Thanks to Mews Payments, the team now saves hours every day. Guests can even choose how and when to pay, leading to faster check-ins and more upsells.Samesun had their own set of challenges, relying heavily on on-premises systems that

Hello Mews Community! 🌟Join us next week for an enlightening panel discussion on Next-Gen Guest Loyalty: strategies for the modern hotelier. 📅 Date: Wednesday August 28th⏰ Time: 9am PT / 12pm ET / 6pm CETWhy Attend?Unlock valuable insights. Network with industry leaders. Ask your burning questionsIf you haven't registered yet, make sure to do so! And please share this event with anyone who might benefit. Let’s expand our community and knowledge together!👉 Register hereSee you there! 🌸

Hey Community!Are you ready to connect, learn, and have some fun with Mews?This September, we’re hitting the road and popping up at some incredible events across the globe. Whether you're in Sydney, France, or Munich, there's a chance to meet our team, dive into engaging discussions, and enjoy some great company.Here’s where you can catch us in person:1. NoVacancy Sydney 2024📅 When: Sep 18-19, 9:00 AM - 5:00 PM (CEST)📍 Where: ICC Sydney, Stand 636Meet us at the top APAC hospitality event. Visit Stand 636 to see Mews and RoomPriceGenie in action. Book your meeting slot to skip the line2. Drinks in Sydney📅 When: Sep 18, 6:00 PM - 9:00 PM (CEST)📍 Where: TBDUnwind after NoVacancy at our cocktail reception with harbor views and networking wit

Many of the updates we make to the Mews platform are inspired by users like you. As we grow, it's important that your voice continues to shape our platform. That's why we've simplified our UserVoice forum and how we handle your suggestions. It's now even easier to share your feedback and help us build a better Mews for everyone. What’s changing?  Fewer categories: We've simplified things to make it less confusing to find the right place for your suggestions.  Don't worry, no ideas will be deleted. We're just moving them to new, streamlined categories.  Simpler statuses: New ideas will automatically become available for others to vote on (and will have the "Idea to Upvote" status). We'll change the status to "Released" when they're live in Mews.  This means you'll always know exactly where your ideas stand. We’re removing the other statuses, so all ideas