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Hi Team,

When splitting a reservation we used to be able to choose the time the reservation was split, now the time functionality has been removed.

This is causing us a big problem for room moves after midnight on the final night of the stay, as it is no longer possible to split the reservation and perform a room move.

Is anyone else experiencing issues with not being able to select the time a reservation is split? 

Hi Sam,

Not sure what you would mean by time?
I just checked and we can still split reservations and even select the date before.
Maybe someone has changed the Operational Editable History Window for your property, which is causing issues?

Regards,

Matthias


Thanks Matthais,

We can choose the date to split the reservation but we used to be able to select date and time. So before if a guest moved rooms after midnight on their final night we could choose to split the reservation before our check-out time and move them. 
Previously: 

Now, we can only choose a date, so if we are already on the check-out date, for example 1am on the final night, we cannot split: 

 


Hi @Sam

I hope you are well. 

You should still be able to split the reservation on the last night even after midnight. You would just need to change the split date one day back (so to the one day before the departure - so technically the date that was before the midnight) so that there is actually one night to be split. That way the system also recognizes that the guest spent the last night elsewhere. 

Hope it helps :) 


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