Learn and Share

We are looking into possibly changing the language that we use for rebates. We want to make it as simple as possible for our Front Desk staff to understand what it is they are doing when they hit the rebate button as well as educating them through the process when doing a rebate. 

Hi all! Hope you are all doing great :D I would love to understand more about what you are thinking of ADR calculation within Mews. Are you using Mews to calculate your ADR? If no, how are you?  Where do you extract your numbers from?  Is this how you expect the ADR to be calculated?STR documentation: https://str.com/historical-benchmarking-guidelines Hoping to hear from you!  Warmest,Nienke

Hallo liebe Community,ich habe zum Thema Emailversand und Kiosk meine Ideen onlinegestellt.Vielleicht stimmt ihr mir zu und gebt mir euren Like? :)Danke Euch!Liebe Grüße, Jasmin Kiosk Extras – Product Ideas Forum (mews.com)Disable Email Automation – Product Ideas Forum (mews.com)Resend all mailings – Product Ideas Forum (mews.com)

Hey there, fellow community members! 🦄Are you struggling to determine the total number of participants in a group reservation? It can be a breeze for smaller groups, but when dealing with over 100 people, it becomes quite tedious. Well, worry no more! I'm here to share a simple method that will make this task a piece of cake. 🍰To show the total number of participants in a group reservation, follow these steps: 👣🍍 Select all the bookings associated with the group reservation.🍍 Once you've gathered all the relevant bookings, navigate to the Summary tab. This tab provides an overview of the reservation details.🍍 Look for the information related to the total number of reservations or participants on the top of the right side of screen, under Reservations🍍 Voilà! You should now see the total number of reservations associated with the group booking.By following these steps, you'll save yourself a considerable amount of time and effort, especially when dealing with larger groups. ⏰Reme

Hello, Mews Community! 🌟It's time for our weekly recap to keep you updated on the exciting happenings at Mews. Here's a roundup of the key highlights from the past week:👉 Mews Multi Property Launch: We are thrilled to announce the launch of Mews Multi Property, a powerful feature that allows you to manage multiple hotels in one place. This new functionality streamlines operations, enabling you to oversee and optimize your hotel management processes more efficiently.👉 Product Roadmap Webinar Registration: Don't miss out on our upcoming Product Roadmap Webinar! Discover what our talented product managers have been working on and get a sneak peek into the exciting new features and improvements in the pipeline. Register now and be sure to bring your questions along!👉 HITEC Toronto Exhibition: A big thank you to everyone who stopped by our vibrant pink stand at the Hi-Tech Toronto Exhibition. We appreciate your interest and engagement. It was a pleasure meeting you and showcasing our in

Another week gone!! Time certainly flies when the Summer is here. ⏰⛱Firstly, I’d like to welcome all our new members to the community!👋 It’s great to have you here in this forum. If you have any questions that you’d like to ask the group, go for it. We have lots of helpful Mews experts here happy to help out.Here’s a couple of events that you may be interested in attending:Product Roadmap Webinar: 18th July 3-4pm CET. Sign up here Multi-property Webinar: 29th June. Details to come but submit your q’s for the Q&A here or comment to express your interest 🙂From the Product team:Don’t miss this one from @Medina.Vultur  about our SEPA DD integration. Post on this thread if you’d like to hear more. Hear from our VP of Design, @juanhidalgo  on what it means to disengage with your customers! Hospitality: IT’s time to get your time backCheck out our Tip of the week: How to deactivate a card from my gateway payment  🤓On the community leaderboard this week, drumroll please 🥁:@MatthiasH @M

Hey there, Mews Community! 😎👧🏽👨👩👧Hope you're all doing fantastic! It's time for our weekly update, where we share the coolest stuff, give props to outstanding members, and spill the beans on what's coming up. Let's jump right in! 🍀Highlights from This Week We've had an amazing week full of awesome achievements and lively conversations. Check out some of the highlights: Welcoming New Members: A big shout-out to all the fresh faces who joined our community this week! We're stoked to have you with us. Don't be shy—introduce yourselves and connect with fellow Mewsers! 🙋🙋🏼🙋🏾 Hats off to Top Users: Let's give a round of applause to @MatthiasH, who racked up a mind-blowing 185 points and claimed the top spot this week! @Ethros and @Milou also deserve a huge high-five for their impressive contributions. You rock! 🤘 Cheers to Mews Employees: We want to give a special shout-out to @coline.poussiere, @Nienke Wilbrink and @Aldair Borges  from the Mews team.  Keep up the fantastic

📯 Exciting News: New Availability Report Update Now Live on Production! 🚀We are thrilled to announce that the latest update to our system has been successfully implemented, and the new and improved Availability Report is now live on production! This update brings a host of benefits and enhancements designed to provide revenue your team with a more streamlined and efficient experience. ⭐The primary objective of this update is to empower users by providing them with crucial details at their fingertips, eliminating the need to navigate through multiple cells in the report to access essential metrics. With the new update, the following key metrics are now readily available: 👉 Availability: The updated report provides real-time information on the availability of rooms, allowing properties to make informed decisions quickly and accurately.👉 Total Capacity: Easily access the total number of rooms assigned under a specific service or category, providing valuable insights into the overall c

If you’re heading to HITEC Toronto, we’d love to see you at the afterparty - "ROC Out" 🎉Connect with industry peers and leaders over a game of pool or shuffleboard while enjoying open bar, delicious food, great music and stunning views of the Toronto skyline. Just a six minute walk from the Convention Centre, this event is sure to be a great time for all!Reserve your spot here  

Hello everyone!We have some news for you. Mews Multi-Property is coming very very soon 🚀 — making managing Multi-Property easier, faster and more secure with our newest suite of functionalities. Register here if you want to know more.

We would like to learn from you!  To understand how you are managing Availability blocks, especially restrictions on your blocks, we would like to ask you a couple of questions: How are you using restrictions in your blocks? Who is responsible for restricting your blocks? (which department/team) How satisfied are you with how Mews is managing restrictions for your availability blocks? Is there anything we can improve with regards to restrictions in blocks?Looking forward to your insights! Warmest regards,Nienke

Hey there, data enthusiasts! 🙋We're back with another time-saving tip of the week. If you're someone who loves flexibility and efficiency when it comes to data reporting, then this feature is can be very handy. 💪Now, we all know that scheduled exports are the go-to option for generating regular reports. They work like a charm when you need a report every morning or at the end of each week. But what about those moments when you have a sudden ad hoc request? Say you're managing a property with a whopping 100 products, but you only need a report on 15 specific ones. That's where custom links come to the rescue! 😎Here's how it works:👉Prepare your report: First, create the report with the desired parameters and filters and click on View Report. Now it's time to unleash the power of custom links.👉Copy the URL: Grab the URL of the report you've just prepared. This URL contains all the necessary information to reproduce the report exactly as you've set it up.👉Head over to the Main Menu a

Hi Mewsers, This is a question for properties in Belgium or the Netherlands (or pretty much every country where payment rounding is a thing). With payment rounding I mean that all payments are rounded to the nearest  5 (ie. € 7,93 becomes € 7,95 and € 13,41 becomes € 13,40).As Mews does not support payment  rounding as a feature, we have created a product for this. This to ensure that all transactions are registered correctly for accounting. However, we are wondering how other properties are coping with this legal requirement.

  Managing hotel inventory can be a juggling act, but we've got you covered! We're thrilled to unveil our latest upgrade: Intelligent Inventory Updates!🌟This amazing feature prioritizes time-critical channel manager updates, slashing the risk of overbookings by 10%. 🚫📈Prioritizing Urgent Updates:With Intelligent Inventory Updates, our system identifies urgent updates and fast-tracks them for immediate action. Let's illustrate its impact:⌚At 15:01, you receive an update for next year, 50 rooms. It takes 10 minutes to process.⌚Just one minute later, at 15:02, you receive an update for two rooms for the upcoming weekend.Previously, these "urgent" updates were treated equally, risking overbookings. 😱 But now, our system prioritizes the time-critical update, ensuring a seamless guest experience. 🙌🏻Benefits of Intelligent Inventory Updates:🔹Prevent Overbookings: Minimize the risk of overbookings, wave goodbye to guest dissatisfaction caused by errors! 🔹Real-Time Adaptability: Keep pa

Hello,We have a small property lodge in Queenstown and we would like to find a way to deal with our “Trust the chef - dinner for 2” product.Ideally we would like the following things:We want the client to initiate the booking We want the client to choose the date of their dinner We want the customer to give us some compulsory information such as the number of people attending, dietary requirement, etc… We want to be able to decline or accept the client’s booking We want to be able to weekly share those information with our chefWe unfortunately have not found an efficient way to deal with this in MEWS.We are happy to offer a free stay at our property in Queenstown for any viable solution or work around 😊Thank youWayne