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Find and share Mews tips and tricks, and learn how other people are using Mews.

623 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
2022 H2 Data Dive is hereIndustry trends

Last month, we released the 2022 H2 data dive - a thorough report on the trends recorded for the last 6 months and glimpses of what is to come in 2023. What the data says about occupancy:Year-on-year, single night stays have decreased by 3% and 3-7 night stays have increased by the same amount. During most of H1, apartments has a clear occupancy lead over hotels and hostelsDownload the report to see more trends in other areas such as rate types, RevPAR and chargebacks.Mews 2022 H2 Data Dive

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in Industry News
Exclusive Community promo code for UNFOLD 2023!

We don’t want you to miss out on this great hospitality event so we’re offering you a free ticket! 😄Promo code: Mews-CommunityBook your ticket hereWe have packed agenda and some great speakers. More on that on the Unfold site hereWhat session are you looking forward to the most?

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Sarah.Masterton-Brown
Mews Employee
Mariusz Siwkowski
Mariusz SiwkowskiHelper
posted in Product best practice
Communication of Incidents not only via E-Mail but as well via Community?

Hello together,how do you feel about having a group at the community “MEWS INCIDENT” which you can sign for.If signed members getting Mews incidents and updates (same than subscribing at https://status.mews.com/ ).Additionally users so having the possibility asking questions regarding this incidents and sharing ideas how to handle until incident is resolved.As well I would like to see more topics here than currently posted via E-Mail. p.a. there is a bug at the moment where users can do changes of property settings without the right “manage property settings”.This would be something I´d love to see here and get information as this effects potentially every property world wide. What do you think? BestMariusz

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IgorK
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Unfold Amsterdam, 4th April 2023 - have you got your ticket?Events

Unfold is an annual hospitality tech forum hosted and curated by Mews. The fourth edition will bring together hundreds of the industry's most inspiring innovators, visionaries and thinkers to the Muziekgebouw in Amsterdam.This year's theme: The New Standard in Hospitality.When is it? Tuesday 4th AprilFeatured speakers include:Charlie McGregor, Founder and CEO, The Social Hub Kari Anna Fiskvik, Vice President of Technology, Nordic Choice Hotels Matt Welle, CEO, Mews Richard Valtr, Founder, Mews James Bishop, VP, Ecosystems & Strategic Partnerships, SiteMinder James Lemon, Travel, Transport and Leisure Lead, Stripe See the full speaker list here Book your ticket today!  

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Christmas has come early - Mews raises $185M in series CNews

This is a day in the Mews history books and you might have already seen the announcement but just in case you missed it:Mews closes $185 Million in fundraising to transform the hospitality industry for brands and their guests. 🥂🎉 The Series C fundraising brings the total amount raised to date to over $225 million. Latest funding led by Kinnevik and Goldman Sachs Asset Management; Akhil Chainwala from Kinnevik and Kirk Lepke from Goldman Sachs to join the board. Funding will be used to accelerate product innovation, global expansion and consolidation through its Mews Ventures arm. Take a look at the press release here and read what Richard has to say on the news here.More coverage here (that we haven’t written ourselves!) if you want to check it out:BloombergTech CrunchSkiftAnd, finally, in Richards words:All aboard the Mews rocket ship. 🚀

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Mick
Guru
Robin Gustavsson
Robin GustavssonSuperstar Helper
posted in Product best practice
Idle sign out

Hey!Anyone else that has experienced that (especially) front desk staff are not signing in on their own accounts, and rather just use the account already logged on?I feel like an automatic sign-out after being inactive for 10-15 minutes might help (if autofill-in can be disabled). This would also be beneficial for security reasons.How have you approached this?

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Mick
Guru
Joanna.Svehlova
Mews Employee
Joanna.SvehlovaMews Employee
posted in Product best practice
Did you know: The Queues

Hi Community, Don't forget to check our Queues regularly under The Main menu  > Queues >You may check on specific inventory updates, device errors, emails sent and many more.This great functionality is available for admin users and can answer many of your doubts.Enjoy 😊

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Joanna.Svehlova
Mews Employee
Mick
Guru
MickGuru
asked in Product best practice
How do you sell products without adding to a Guests Profile without utilising a POS.?

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale.  The House Account is now very slow to load, due to a large amount of closed bills & payments.  We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly.  If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it. 

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Georg Gaag
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's new in Mews: Latest new features this DecemberNew Release

Check out the new features that were delivered in December:NEW FEATURE:Guests can now book parking along with their stay in the Mews Booking Engine!You can now promote bookable services such as Parking along with stay service in the Mews Booking Engine so guests can book these services along with their stay reservation. - read more. IMPROVEMENT:Seen our fresh new look? More vibrant colors and simpler, more consistent icons.We recently changed the font in all Mews products to make the text easier to read, and now we've updated our colors and icons so they're easier to understand and more consistent throughout the system. - read more. Enable skip cleaning: A step closer to flexible housekeeping!You can now "Enable skip cleaning" in your stay service settings to have a greater variety of options in the Reservations management screen. This helps tailor your housekeeping to better suit your property’s needs. - read more. New employee privilege for easier billing management.As we prepare to

1411
Mick
Guru
colin.leech
Mews Employee
colin.leechMews Employee
published in Mews updates
Mews Support: What we achieved in 2022 and what's in store for 2023News

As I approach my first Mews anniversary in mid-January, I thought it was the perfect time to kickstart a quarterly Support update to everyone in our community. Support touches everyone here in one way or another so it important I keep you updated as to our progress and plans. I would also love to get your viewpoints and feedback. It is important that we are listening and being guided by your collective voice.   A year in Support flies by and upon reflection this has been a year where we have significantly invested in improving our support experience. I am hoping that if you are in regular contact with Support you will have noticed that increasingly you are hearing from different voices on the team. Since January 2022 we have more than doubled the size of the team. This growth has happened across all regions with us bolstering the European, US and APAC teams. We also expanded the team welcoming the Mews POS Support Team which we have also grown by over a third in the last 6 months. Hiri

770
colin.leech
Mews Employee
Georg Gaag
Georg GaagHelper
posted in Product best practice
Autofill for Mews booking engine

I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.I posted this as an idea in the Mews feedback forum. If you like, feel free to vote. :) https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/46136098-autofill-for-mews-booking-engine

872
Georg Gaag
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in Mews updates
Happy Holidays from the Community team 🥳

Hey Community.We’re fast approaching the end of the year and for most this will mean more bookings, skeleton staff and time off! Here at Community HQ, we’ll also be taking some time off. We’ll keep checking in, although responses to your posts from Mews may be less regular than usual. 🐌It’s going to be pedal to the metal in January as we’ll be launching this community to all of our customers 🚀 which I’m so excited about. There’ll be lots of content to come and plenty of new conversations to contribute to.Thanks to each one of you for your support during this pre-release stage of the community and a special mention to @DanS. @Mick  and @Robin Gustavsson  for hitting the top of the leaderboard. Your contribution has set us up for a great start.Happy holidays and I can’t wait to work with you in 2023! 🎉Sarah, your devoted Community Manager 😎

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Robin Gustavsson
DanS.
DanS.Helper
posted in Industry News
Mazel Tov Mews on Series C

That’s all… just congrats.

341
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's New in Mews: the latest new features: November '22New release

November ‘22. Another busy month for our product team delivering some new features for you.Take a look:NEW FEATURE:Less guesswork, more transparency: Track changes to individual bills with a new Action log.Ever wondered what changes were made to a specific bill, or who made them? You can now view and track all changes made to an individual bill- read more.  IMPROVEMENT:Mews University update: New Housekeeper learning path!The Mews University Housekeeper learning path has been updated and is now interactive, informative and in four languages. - read more. Keep a closer eye on channel reservations with the new Reservation sources report.Ever wondered what channel brings the most bookings? How much money each channel returns? Or which channel charges the least? This report will give you these insights. - read more.  Kiosk app updates for improved security and increased control. The Kiosk app has undergone a few changes to ensure greater data security for both guests and properties alike.

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Sarah.Masterton-Brown
Mews Employee
Raphael Simcic
Raphael SimcicHelper
posted in Product best practice
How to manage staff shortages in Hotels

We are currently struggling in many countries with the fact that it is becoming increasingly difficult to find suitable personnel. We have been dealing with this issue for some time now, which is why we also rely on MEWS. Our focus is on the following points:- Modern tools make the workplace more attractive. This gives us a competitive advantage also for younger generations.- Thanks to interfaces and a high user experience, we can reduce our routine work such as entering reservations, creating accounting reports, marketing, etc. by up to 60%.- We increasingly deploy staff in different departments at the same time and follow a holocratic approach.What is your experience with the staff shortage? And what measures are you taking in hoteltech to counteract it? Do you have best practices around MEWS?

724
Georg Gaag
DanS.
DanS.Helper
posted in Product best practice
Chabots/AI for website

So, who has a chabot on the website? Which one? Does it convert? Does it answer all channels and if not, which ones?Pls, go one, tell us more. Dan

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DanS.
R
rene.hansApprentice
posted in Product best practice
Google Ads integration

I was recently contacted directly by Google to pilot with them for a new ads product. This is apparently more than sending the rates, availabilities... from MEWS to Google - something a lot of hotels running MEWS might already have. The bottom line is spending money based a on cost per click / commission model to rank higher as the OTAs and generate more revenue (which is Google’s promise, at least main assumption). I’m wondering how I can measure direct bookings related from a Google campaign? We run the integrated MEWS booking engine. Without being able to report on the success of a campaign I’m not willing to spend any incremental budget on that. Is anybody familiar with this topic and can help me regarding the backend integration? Thanks

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CharlieDelamare
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Hotel Operators Face Thorny Choices for 2023 BudgetingIndustry News

Skift.com, a trusted online publisher of hotel news, interviewed Andrea Grigg, who leads the global asset management practice at JLL’s Hotels & Hospitality Group, which manages about 90 hotel assets worth more than $6.8 billion.This is an interesting read on her insights of what’s to come in 2023 for the industry:“If all the clouds on the horizon come together and make a storm, your team needs to be able to adapt,” Grigg said.She notes that hotels can respond well by flexing up and down in rate and operational costs and how to keep labour costs in check.Read this article, published 7th Nov 2022

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Hotel Marketing on Snapchat: Understanding the BasicsIndustry News

Snapchat! I have to say, I’ve never used it - I believe it’s something for the youngsters.But this articles looks into Snapchat as a valuable tool for hospitality marketing, especially if your clientele errs towards the Z-gen demographic.‘’Snapchat is a highly visual platform; hotels with beautiful amenities and eye-catching rooms can really stand out with high-quality photos and videos.’’Read more in this article from Hotel Tech Report, published 12th Oct 2022 Community question: Is anyone in this community using Snapchat successfully to drive brand awareness?

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's New in Mews: the latest new features this OctoberNew release

This October, our product team have been busy adding more features and improvements for you to use. 🤓Here’s a summary of what is now available:NEW FEATURE:Send invoices to corporate email addresses directly from Mews Operations! For many business reservations, the guest staying at your property isn’t always responsible for the payment. You can now send invoices (and bills) to any email - read more.  Age-based product pricing is now ready for gradual roll out. 🙌Speak to your CSM if you want to get started with this feature. Here’s what you need to know - read more. New ID scanning capabilities for KioskThe scanner can now extract data from a greater variety of documents, limiting confusion at check-in - read more. Tailored reservations are a click awayA quicker way to find that perfect room for your guest - read more.  IMPROVEMENT:Selling add-ons with SynXis is now even simpler. With our latest update, you can map products directly in Mews to automatically assign them to a reservation

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Faern, a new lifestyle resort brand, powers up with MewsCustomers

Welcome to the Mews family, Faern. 🖐The collection of Swiss Alps resorts undergoes rapid digital transformation, with Mews at its heart.Published 15th September 2022PRAGUE / ZURICH - Mews, the award-winning hospitality cloud, has been chosen by Faern as the property management system to help establish its new collection of lifestyle resorts in the Swiss Alps.Faern combines vintage alpine charm with modern convenience, providing a haven for guests, both in and out of ski season. The brand is managed by Vertell Asset Management, who specialize in bringing cutting-edge technology to their hotel investments.“We needed to move away from on-premises solution and embrace the increased productivity and savings of cloud technology,” said Thibault Catala, Co-Founder and COO of Faern. “It’s important for us to be agile, and Mews is the best solution for this. In the last year we’ve accomplished what a big chain would take ten years to achieve: changed our tech stack, our processes, our brand, ou

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
New Ways of Thinking About Today’s Loyalty for Independent Hotel BrandsArticle

skift.com - published September 19th 2022To rebuild trust with leisure travelers and compete with larger chains, independent hotels need to rethink their core value proposition and reimagine loyalty. Joining a loyalty program network helps independent hotels capture repeat business, reduce operational strain, and drive topline revenue at minimal cost. Global Hotel Alliance With corporate travel continuing to lag behind as the leisure market rebounds, hospitality loyalty programs have shifted focus from business travelers to leisure customers who are looking for more flexibility on how they earn and spend rewards.Kristi Gole, VP at GHA“Across industries, loyalty programs used to be very transactional,” said Kristi Gole, vice president, head of product at Global Hotel Alliance (GHA), the world’s largest association of independent hotel brands. “Hospitality loyalty programs focused on business travelers because they traveled more frequently, but these programs have broadened in recent yea

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Check out the latest survey on business travelArticle

An interesting read on hybrid workforces. 📰 It raises the question of whether our Mews customers are capitalising on this recent co-working space demand. 🏩 Any first-hand changes seen at your property? 🤓Survey of Business Travel Leaders Spotlights Issues Driven by Hybrid Workforces as Corporate Travel’s Return Accelerates; 44 Percent “Don’t Know” How Co-Working Spaces are Contracted. Published in hospitalitynet.orgCologne, Germany & Alexandria, VA – HRS, the leading global corporate travel and payment technology platform, and GBTA, the world’s largest business travel association, announced today the results of a comprehensive survey of travel and procurement leaders from Europe and North America. The results from the June survey illuminate the fact that changes in workforce realities meshed with a faster-than-expected return to travel are transforming managed business travel.According to the research, 54 percent of those surveyed say business travel has rebounded faster than exp

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Sarah.Masterton-Brown
Mews Employee
Community-widget-Referral-Program

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