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Find and share Mews tips and tricks, and learn how other people are using Mews.

633 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's new in Mews: Latest features that landed in FebruaryNew release

Check out the new features that were delivered in February: IMPROVEMENT: Icon design updates for easier reading and clearer navigation. Recently we previewed some upcoming changes to icons that make Mews easier to navigate and understand. These new icons are now live. - read more. Secure and clean data with new company profile IATA validation. Stay in control of your travel agency data and restrict duplicate IATA numbers in Mews. The new IATA validation helps you verify unique company profiles - read more. Reduce unintentional overbookings with intelligent inventory updates in Channel manager queue items. Overbookings put business financials, guest experience, and your property's reputation at risk. Check out the new intelligent inventory updates in the Channel manager queue items - read more. Password on D-Edge? Mews has you covered with automatic password reset. Stay PCI-compliant and ensure safe card flow between D-Edge and Mews with automatic password reset. - read more. NEW FEATUR

910
Sarah.Masterton-Brown
Mews Employee
TomD
Mews Employee
TomDMews Employee
posted in Product best practice
Automate your payments

We all know the struggle and time-consuming of manually taking Payments. As a guest you need to go to the reception when checking out, leave the key, check the bill, wait for the receptionist to insert the correct amount into the terminal, insert your card and process the payment 🙄. Within Mews, this process can be fully automated so that the guest journey becomes much quicker and more convenient for guest and reception. If you wonder how a better adoption of MewsPay could help your property, I recommend having a look at this webinar or research.

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IgorK
jesson.atherton
Mews Employee
jesson.athertonMews Employee
posted in Product best practice
Help us with the Mews Multi-Property Management Survey?

Hey Mews Community! In order to prioritise features for portfolio management (hotel chains with multiple hotels), we would love to hear your feedback on these features and their value for your business. Click on the link below to find an exercise listing the portfolio management features - most of them are in the pipeline, and others you can already use in MEWS. In order to determine the value of each feature, please sort the cards in the following order: the most valuable features are arranged in the "Essential" column, the moderately or lower valuable features are arranged in the "Nice to have" column, and those that are not applicable to you should be sorted in the "Not applicable for us (yet)" column.In the "Essential" column, you can only select three features. However, you can choose the ranking of the features in each column to provide us with a sense of their importance. This interactive exercise will take about 10 minutes.Thank you for your time! LINK HERE → https://app.useber

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jesson.atherton
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in All About Unfold
Announcing the keynote speaker at Unfold

📣 Unfold announcement 📣 We’re thrilled that Tom Ito, Principal at Gensler and founder of their hospitality practice, has joined #Unfold as our keynote speaker. A bit about Tom: Tom launched Gensler’s Hospitality practice in the late 1990s and over the years has expanded their practice to an international scale, leading some of the industry’s most celebrated mixed-use, entertainment, master planning, and hotel projects. In his keynote, Tom will help to uncover the why, the purpose and motivation behind physical spaces. He will share examples of remarkable hispitality projects that were designed with guest interactions and brand experiences at the heart of the plan. Underpinning all of Tom’s projects are the blending of technology and spaces, advancing mixed-use models and sustainability throughout the physical footprint. His speech at Unfold, ‘Transformation: Design Strategies for the Human Experience’, will examine the purpose behind physical spaces and explore the benefits of reinve

751
Sarah.Masterton-Brown
Mews Employee
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in Product best practice
Saving invoices in PDF? Why?

Hello Community, We noticed that a lot of hotels are saving invoices in PDF format. And I was wondering why? and also what would be the frequency of this process? should it be daily or could it be weekly or monthly? Thanks

2119
M
Ethros
EthrosHelper
posted in Product best practice
Payment Report -> Filtering by Department

Hi all - made a Feature request - seeing if anyone else is having a similar issue? When I am doing my audit, I am auditing by the department. It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc. https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/46346374-payment-report-filtering-by-department Does anyone have a solution they use for this?

200
Ethros
Mick
Guru
MickGuru
posted in Product best practice
Daily PMS Auditing

Hello Mewsers, I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data? In the past, we have monitored the below using night audit reports generated by the PMS. Nightly rates Guest owing Cancellations Refunds Cash sales, Staff performance Agent rates / Debtor transfers However with Mews we currently do not have a consistent auditing process. I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.

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U
IgorK
IgorKHelper
posted in Product best practice
Keeping up with Mews Updates

Hey folks, I was wondering how do you handle Mews updates in your organization? We have been experiencing quite some pressure to update training materials and reacting to Mews releases when certain features become available. We often have to: Evaluate the update - is it a technical advantage / does it require updating 3rd party integrated systems / does it break anything / do we need to change a SOP. Find a way to communicate this with the wider teams - adequate communication frequency v/s spam. What are your best practices controlling the flow of information? How do these align with the notifications available on Mews PMS itself? What system do you use to communicate effectively (email, workplace, newsletters)? Thanks!

2498
IgorK
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in All About Unfold
Don't get FOMO - Fear of Mewsing out! Why you should attend Unfold 2023Event

Unless you've been living under a rock (hey, we love eco stays), you’ll have heard about Mews Unfold. Every year, our flagship hospitality tech event attracts the best of the best: future shifters, hotel tech disruptors and fearless innovators. People who look at mediocrity and say: no thanks. And since you're reading this, we know you belong to this group of trailblazers too. On April 4th, Mews Unfold returns to Amsterdam with a literal bang: our venue is the iconic Muziekgebouw, one of the most modern concert halls in the world. At this point, you may be feeling that troublesome twinge of FOMO. Beware: Fear of Mewsing Out is real. You don't want to be stuck at your desk while the world's leading innovators unfold great ideas and reshape the future of hospitality. “What sets Unfold apart is that it combines visionary thinking with tangible steps to better hospitality,” said Richard Valtr, Mews Founder and Unfold aficionado. “You can go from a big picture keynote speech to the specific

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's new in Mews: Latest features that landed in JanuaryNew Release

Check out the new features that were delivered in January: ANNOUNCEMENT: Age-based product pricing now available for all properties! Good news! We’ve completed our gradual roll out of age-based product pricing - read more. IMPROVEMENT: A flexible, seamless payment experience that guests will love. Guests can now enjoy a simpler payment experience with automated, flexible payments, which is now ready for gradual rollout. - read more. No time wasted! Introducing one-click hourly view on your Timeline. We’ve made it easier to view reservations by hour on the timeline. Now you have the option to select time units in Hours, Days and Months - read more. Group reservations by status for a clearer overview. You can now view reservations by status directly in the reservation management screen - read more. New year, new look for the Smart detail. The Manage, Registration card and Check-in buttons are now in the footer of the Smart detail window instead of the header- read more. NEW FEATURE: Empl

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
2022 H2 Data Dive is hereIndustry trends

Last month, we released the 2022 H2 data dive - a thorough report on the trends recorded for the last 6 months and glimpses of what is to come in 2023. What the data says about occupancy: Year-on-year, single night stays have decreased by 3% and 3-7 night stays have increased by the same amount. During most of H1, apartments has a clear occupancy lead over hotels and hostels Download the report to see more trends in other areas such as rate types, RevPAR and chargebacks. Mews 2022 H2 Data Dive

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in Industry News
Exclusive Community promo code for UNFOLD 2023!

We don’t want you to miss out on this great hospitality event so we’re offering you a free ticket! 😄 Promo code: Mews-Community Book your ticket here We have packed agenda and some great speakers. More on that on the Unfold site here What session are you looking forward to the most?

1550
Sarah.Masterton-Brown
Mews Employee
Mariusz Siwkowski
Mariusz SiwkowskiHelper
posted in Product best practice
Communication of Incidents not only via E-Mail but as well via Community?

Hello together, how do you feel about having a group at the community “MEWS INCIDENT” which you can sign for. If signed members getting Mews incidents and updates (same than subscribing at https://status.mews.com/ ). Additionally users so having the possibility asking questions regarding this incidents and sharing ideas how to handle until incident is resolved. As well I would like to see more topics here than currently posted via E-Mail. p.a. there is a bug at the moment where users can do changes of property settings without the right “manage property settings”. This would be something I´d love to see here and get information as this effects potentially every property world wide. What do you think? Best Mariusz

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IgorK
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Unfold Amsterdam, 4th April 2023 - have you got your ticket?Events

Unfold is an annual hospitality tech forum hosted and curated by Mews. The fourth edition will bring together hundreds of the industry's most inspiring innovators, visionaries and thinkers to the Muziekgebouw in Amsterdam. This year's theme: The New Standard in Hospitality. When is it? Tuesday 4th April Featured speakers include: Charlie McGregor, Founder and CEO, The Social Hub Kari Anna Fiskvik, Vice President of Technology, Nordic Choice Hotels Matt Welle, CEO, Mews Richard Valtr, Founder, Mews James Bishop, VP, Ecosystems & Strategic Partnerships, SiteMinder James Lemon, Travel, Transport and Leisure Lead, Stripe See the full speaker list here Book your ticket today!

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Christmas has come early - Mews raises $185M in series CNews

This is a day in the Mews history books and you might have already seen the announcement but just in case you missed it: Mews closes $185 Million in fundraising to transform the hospitality industry for brands and their guests. 🥂🎉 The Series C fundraising brings the total amount raised to date to over $225 million. Latest funding led by Kinnevik and Goldman Sachs Asset Management; Akhil Chainwala from Kinnevik and Kirk Lepke from Goldman Sachs to join the board. Funding will be used to accelerate product innovation, global expansion and consolidation through its Mews Ventures arm. Take a look at the press release here and read what Richard has to say on the news here. More coverage here (that we haven’t written ourselves!) if you want to check it out: Bloomberg Tech Crunch Skift And, finally, in Richards words: All aboard the Mews rocket ship. 🚀

521
Mick
Guru
Robin Gustavsson
Guru
Robin GustavssonGuru
posted in Product best practice
Idle sign out

Hey! Anyone else that has experienced that (especially) front desk staff are not signing in on their own accounts, and rather just use the account already logged on?I feel like an automatic sign-out after being inactive for 10-15 minutes might help (if autofill-in can be disabled). This would also be beneficial for security reasons. How have you approached this?

941
Mick
Guru
Joanna.Svehlova
Mews Employee
Joanna.SvehlovaMews Employee
posted in Product best practice
Did you know: The Queues

Hi Community, Don't forget to check our Queues regularly under The Main menu > Queues >You may check on specific inventory updates, device errors, emails sent and many more.This great functionality is available for admin users and can answer many of your doubts. Enjoy 😊

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Joanna.Svehlova
Mews Employee
Mick
Guru
MickGuru
asked in Product best practice
How do you sell products without adding to a Guests Profile without utilising a POS.?

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale. The House Account is now very slow to load, due to a large amount of closed bills & payments. We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly. If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it.

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Georg Gaag
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's new in Mews: Latest new features this DecemberNew Release

Check out the new features that were delivered in December: NEW FEATURE: Guests can now book parking along with their stay in the Mews Booking Engine! You can now promote bookable services such as Parking along with stay service in the Mews Booking Engine so guests can book these services along with their stay reservation. - read more. IMPROVEMENT: Seen our fresh new look? More vibrant colors and simpler, more consistent icons. We recently changed the font in all Mews products to make the text easier to read, and now we've updated our colors and icons so they're easier to understand and more consistent throughout the system. - read more. Enable skip cleaning: A step closer to flexible housekeeping! You can now "Enable skip cleaning" in your stay service settings to have a greater variety of options in the Reservations management screen. This helps tailor your housekeeping to better suit your property’s needs. - read more. New employee privilege for easier billing management. As we prep

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Mick
Guru
colin.leech
Mews Employee
colin.leechMews Employee
published in Mews updates
Mews Support: What we achieved in 2022 and what's in store for 2023News

As I approach my first Mews anniversary in mid-January, I thought it was the perfect time to kickstart a quarterly Support update to everyone in our community. Support touches everyone here in one way or another so it important I keep you updated as to our progress and plans. I would also love to get your viewpoints and feedback. It is important that we are listening and being guided by your collective voice. A year in Support flies by and upon reflection this has been a year where we have significantly invested in improving our support experience. I am hoping that if you are in regular contact with Support you will have noticed that increasingly you are hearing from different voices on the team. Since January 2022 we have more than doubled the size of the team. This growth has happened across all regions with us bolstering the European, US and APAC teams. We also expanded the team welcoming the Mews POS Support Team which we have also grown by over a third in the last 6 months. Hiring

770
colin.leech
Mews Employee
Georg Gaag
Georg GaagHelper
posted in Product best practice
Autofill for Mews booking engine

I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly. Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests. I posted this as an idea in the Mews feedback forum. If you like, feel free to vote. :) https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/46136098-autofill-for-mews-booking-engine

882
Georg Gaag
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in Mews updates
Happy Holidays from the Community team 🥳

Hey Community. We’re fast approaching the end of the year and for most this will mean more bookings, skeleton staff and time off! Here at Community HQ, we’ll also be taking some time off. We’ll keep checking in, although responses to your posts from Mews may be less regular than usual. 🐌 It’s going to be pedal to the metal in January as we’ll be launching this community to all of our customers 🚀 which I’m so excited about. There’ll be lots of content to come and plenty of new conversations to contribute to. Thanks to each one of you for your support during this pre-release stage of the community and a special mention to @DanS. @Mick and @Robin Gustavsson for hitting the top of the leaderboard. Your contribution has set us up for a great start. Happy holidays and I can’t wait to work with you in 2023! 🎉 Sarah, your devoted Community Manager 😎

491
Robin Gustavsson
Guru
DanS.
DanS.Helper
posted in Industry News
Mazel Tov Mews on Series C

That’s all… just congrats.

351
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
What's New in Mews: the latest new features: November '22New release

November ‘22. Another busy month for our product team delivering some new features for you. Take a look: NEW FEATURE: Less guesswork, more transparency: Track changes to individual bills with a new Action log. Ever wondered what changes were made to a specific bill, or who made them? You can now view and track all changes made to an individual bill- read more. IMPROVEMENT: Mews University update: New Housekeeper learning path! The Mews University Housekeeper learning path has been updated and is now interactive, informative and in four languages. - read more. Keep a closer eye on channel reservations with the new Reservation sources report. Ever wondered what channel brings the most bookings? How much money each channel returns? Or which channel charges the least? This report will give you these insights. - read more. Kiosk app updates for improved security and increased control. The Kiosk app has undergone a few changes to ensure greater data security for both guests and properties al

650
Sarah.Masterton-Brown
Mews Employee
Raphael Simcic
Raphael SimcicHelper
posted in Product best practice
How to manage staff shortages in Hotels

We are currently struggling in many countries with the fact that it is becoming increasingly difficult to find suitable personnel. We have been dealing with this issue for some time now, which is why we also rely on MEWS. Our focus is on the following points:- Modern tools make the workplace more attractive. This gives us a competitive advantage also for younger generations.- Thanks to interfaces and a high user experience, we can reduce our routine work such as entering reservations, creating accounting reports, marketing, etc. by up to 60%.- We increasingly deploy staff in different departments at the same time and follow a holocratic approach. What is your experience with the staff shortage? And what measures are you taking in hoteltech to counteract it? Do you have best practices around MEWS?

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Georg Gaag
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