Learn and Share

We’ve all been there: the daunting task of navigating a newly acquired piece of technology. While some are fortunate to have comprehensive guides, it's not a universal experience. Now, amplify this challenge a hundredfold within a dynamic setting like a hotel. The question arises: how do we create and maintain a seamless interface between staff and ever-evolving technology? 💻📟Historically, knowledge acquisition was limited to reading text or in-person training. Effective as they've been from the industrial revolution to the digital age, these methods have their drawbacks. For instance, not everyone finds reading extensive manuals engaging or efficient. It's a time-consuming process that demands a specific skill set for information absorption. Enter professional trainers. While they bring expertise and effective teaching methods, onsite training is often costly and logistically constrained, leaving newcomers at a disadvantage. Moreover, traditional methods often overlook the specifici

1. Mews Celebrates 750 Customers in Benelux! 🚀 Exciting news! We've hit a big milestone with 750 customers in the Benelux region. That's Belgium, Netherlands, and Luxembourg all experiencing the Mews magic. Here's a fascinating tidbit: 20% of Dutch bedrooms are now powered by Mews! Catch us at Horeca Expo in Gent from Nov 19-22.2. Shoutout to Matthias: Mews Community Guru! 🎉 Hats off to @MatthiasH from The Pand Hotel! He's the first to hit Guru status with over 100 replies in the Mews Community. Keep being awesome!3. How Do Your Guests Get Around? 🚗 We're curious: how do your guests travel to your place? Do you help with airport transfers? Any preferred transportation partners? Let us know your thoughts!4. Tip of the Week: Age Categories and Stay Products: Want to know more about age categories and their implications for stay products? Check out the detailed article on the topic!5. New Mews for Salesforce Version Coming Soon! 💥 Exciting times! Mews for Salesforce syncs profiles, re

Hey Mews fam! 😎Big news – Mews is killing it in the Benelux region! We're thrilled to announce that we've hit a whopping 750 customers on the block. That's right, Belgium, Netherlands, and Luxembourg are trying the Mews magic. 🌠🌟With a 116% revenue boost, 55% team growth, and a cool new Amsterdam office, we're on fire! Some big players in the Benelux hospitality scene have jumped aboard the Mews train. We're talking about big names like WIN Hotels, The Social Hub, Eden Hotels, Bilderberg Hotels and many more! 🍀Fun fact: 1 in 5 Dutch bedrooms now runs on Mews – That's right, our revolutionary approach to hospitality tech is taking the industry by storm, and the Benelux region is right at the forefront of this game-changing movement. ⚡Catch us at Horeca Expo in Gent from Nov 19-22 - it's a golden opportunity to meet our fantastic team and explore how Mews can take your property to the next level.Here's to Mews, the future of hospitality! 🥂 Stay tuned for more game-changing updates.

📢 Big News! Mews Hits 600+ Hotels in France!Mews celebrates a game-changing milestone - powering over 600 hotels in France. That's 116% revenue growth and 55% staff increase. 💡 Tip of the Week: Unleash Loyalty Power!Explore Mews Loyalty for seamless connections, diverse program support, and easy management. Track statuses, utilize icon alerts, and maximize loyalty strategy potential. Sync existing programs for success.🛠️ Mastering Mews Terminal 2.0: Quick Guide!Set up Terminal 2.0 easily. Troubleshoot card issues, NFC challenges, and more. Reach out to support if needed for hassle-free experiences.🕒 New Beta: Elevate Guest Stays with Hourly Services!Introducing Beta Hourly Services Promotion. Let guests book meeting spaces during booking/check-in. Multiply bookings, seamless management. Join Beta by replying with property details.Stay tuned for more Mews updates! 🌟😎 You Can Still Vote for Mews!World's Best Hotel PMS Solutions Provider 2023 World's Best Independent Hotel PMS Solut

Big news, everyone! 📢Mews just hit a major milestone - 600+ hotels in France are now part of the Mews family. Let's dive into how this game-changer is shaking up the French hospitality scene. 💙Growth Spurt: As of August 8, 2023, Mews is celebrating its mega achievement - teaming up with over 600 hotels across France. And the numbers speak volumes: a whopping 116% bump in revenue and 55% staff growth. Who's on Board? From big shots like Machefert Group and Dalmata Hospitality to cool names like Groupe Pichet, Les Airelles, and Edgar Suites, Mews' customer list is the who's who of hospitality. Whether it's managing bookings, payments, or guest services, Mews has these hotels covered. 💪Safety First, Always: With the hospitality industry facing VAT fraud issues, Mews steps up to the plate. Mews holds an NF525 certificate, ensuring their systems meet strict EU standards.  Rocking the Numbers: It's not just tech - Mews is a numbers game too. With easy-to-use dashboards and smart integrati

Hello Mews Community, 🍀Did you know that the Loyalty section in Mews Operations holds untapped potential for your business? Surprisingly, it's a feature that hasn't been utilized as much as we'd like.Unlocking Loyalty's PowerLoyalty programs are crucial for boosting customer satisfaction and revenue, but it seems our Loyalty section isn't getting the attention it deserves.What You're Missing Out On 🔗 Seamless Connectivity: Connect existing loyalty memberships and update customer details effortlessly. 🌈 Diverse Program Support: Manage everything from internal to partner programs all in one place. 💼 Effortless Management: Easily enroll new members, update information, and allocate points. Simple Steps to Get Started🔎 Search and Access: Find customer profiles and head to the Profile tab. 🧐 Gain Insights: Discover loyalty program statuses and spot icons indicating necessary actions.Taking It Further 🚀 Tracking Program States: Keep an eye on statuses like new, pending, enrolled,

Hey there, Mews Community!Ready for your weekly dose of Mews magic? Here's what's cooking:1. Let's Win Big at the World Travel Tech Awards 2023! Great news! Mews is in the running for not one, but TWO awesome awards this year. Help us claim the titles:World's Best Hotel PMS Solutions Provider 2023: Vote Here World's Best Independent Hotel PMS Solutions Provider 2023: Vote HereVoting rocks until September 3, 2023. Your clicks count! 🏆2. Talk it Out: Marketplace Must-Haves & Staff Woes. Your opinion is solid gold. Tell us if our Marketplace is your jam and share insights on staff challenges in the industry. Join the convo and let's tackle these topics together. 🤝3. Pro Tip: Smooth Sailing with Highlighted Open Payments Billing bloopers? Nah, not with us. Peek our pro tip to nix those premature bill closures and accounting hiccups. 🏨💼📊4. Sneak Peek: Beta Testers Wanted for Boosted Analytics Fancy a sneak peek into our upgraded Balance and Guest report? Be a Beta tester and let us

👋 Today, we're diving into an essential topic for our fantastic clients who use both Mews POS and PMS in their businesses. We've noticed that sometimes, clients make changes on one side without considering the impact on the other. Let's explore how we can keep everything running smoothly!⚠️ The Challenge: Changes Without Proper Synchronization 😕Here's the thing - we often see cases where clients make changes on Mews POS or PMS, assuming they'll automatically sync. But unfortunately, that's not how it works, which can lead to confusion and disruptions in your daily operations.💡 How POS Changes Affect PMS and Vice Versa 🔄It's crucial to understand how changes made in POS affect the PMS, and vice versa. For instance:🧾 Every invoice created in POS is automatically sent to the PMS, but the PMS needs to know how to handle them properly. 🗺️ Unmapped product categories or revenue centers in POS may lead to posting errors, as the PMS is not aware of them yet.💪 The Solution: Reach Out to

Psst! We've stumbled upon a little-known feature in Mews that can make your life so much easier when it comes to email management. 📫 In this "Tip of the Week" blog post, we'll share a super simple way to navigate to the email queue within Mews. No more complex searching, copying and pasting. Let's unravel this secret together! 💪Step-by-Step Guide:First things first open the guest profile you want to explore. Look for the "Dashboard" tab—it's your starting point, and it's right there, waiting for you. Once you're inside the Dashboard tab, keep your eyes peeled for the envelope icon. ✉ This humble little icon holds the key to the email queue, where all guest emails reside. Give that envelope icon a gentle click, and ta-da! You've successfully entered the mail queue, where you can effortlessly view all the emails sent to that guest.Benefits of Using the Email Queue Feature: 🌟Simplicity at its best: The email queue provides a direct path to the guest's email history, effortlessly simpli

Hello Wonderful Community! We're thrilled to announce that Mews has been nominated for not one, but TWO prestigious awards at this year's World Travel Tech Awards:World's Best Hotel PMS Solutions Provider 2023: Vote for Mews World's Best Independent Hotel PMS Solutions Provider 2023: Vote for MewsThese nominations recognize our unwavering commitment to excellence and innovation in the world of travel technology. But we can't claim the title without your help! 💪 Voting runs until 3 September 2023. ⏰ Join us on this exciting journey and let's make Mews the undisputed leader in hotel PMS solutions for 2023. Every vote counts!Thank you for your continued support! 🌟

Hey there, Mews Community! 👋 Here's what's hot this week:1️. TIP OF THE WEEK: Harmony between Mews POS and PMS!Avoid confusion and disruptions by syncing changes made in Mews POS and PMS. Don't assume they auto-sync! Stay in the loop for smooth operations. Read more here. 2️. Marketplace Marvels!Cloud-based solutions rock! Pick tools from our booming Marketplace (650+ integrations!) for your needs. Easy connections, happier business! 💻🛡️ Read a great article from one of our amazing solution architects. 3️. Master Your Accounting Ledger! ⚡📊Filter like a pro to unlock the true power of your Accounting Ledger! Get the most out of your financial data. To learn more, click on this link. 4️. July's Awesome Updates! 🌟The month of July brought some fantastic new releases that we're thrilled to share with you! In this overview, you'll find a comprehensive list of the latest features and updates that have been rolled out, enhancing your Mews experience. Stay ahead with the latest developmen

🌟 Exciting New Releases in July - Mews University Update! 🌟 Mews University Expanded Course Catalog: In July, Mews University introduced a range of new courses to enhance your property management skills! The eagerly awaited Company Billing Course was launched, simplifying billing by allowing company profiles to own bills. Additionally, users had the opportunity to explore User Management and Rate Management courses, as part of the new Mews Multi Property course. Enroll now to level up your expertise and stay ahead in the hospitality industry! ✅ Product Roadmap Webinar: On the 18th of July, we hosted an epic product webinar. We showed off the latest features, gave awesome demos, and even had a direct Q&A session with our Rockstar Mews product team! 📅 Customized Online Check-in form for faster, frictionless check-ins. We made online check-ins a whole lot smoother! In July, you could customize the Check-in form with your preferred fields. Talk about a speedy check-in process, h

Connecting to different integrations has become a natural transition from our old custom ways in the hospitality industry. We've moved from on-premise solutions to the cloud. ⛅This step involves constructing a tech stack capable of responding to your needs and even acting as a savior for your business. 💻🛡️At Mews, we've noticed the trends. Over the last couple of years, on average, Mewsers have gone from 4 integrations to almost 6 integrations per property. A testament to how the Mews Marketplace continues to grow over time, with over 650+ integrations today! Clearly, the ability to connect to almost any solution within a single click is having its intended effect. 💹Naturally, hotel operators strive to create the perfect environment in our hotels for both clients and colleagues. But how do you actually choose the ideal integrations that fit your specific operational needs?The first part will always be defining a budget that factors in what you are and are not willing to do without.

Guess what, community people? The wait is over! Get ready to create your ultimate property portfolio with Mews Multi-Property and experience a whole new level of property management fun! ⚡Let's face it, handling multiple properties can be a real challenge. But fear not, because Mews Multi-Property is here to save the day! With this amazing tool, you can effortlessly manage all your properties and say goodbye to those time-consuming tasks. ⏰🚫So, what's in it for you? Well, let me break it down in a more exciting way:🍀 Get the full picture: Say hello to comprehensive overviews! With Mews Multi-Property, you'll have all the juicy details about your users, rates, and vouchers across your entire property empire.🍀 Master rate management: Become a rate management ninja! With the power of Mews Multi-Property, you can create, update, and delete rates for multiple properties all at once. 🍀 Improved voucher administration: Need to manage vouchers like a pro? Mews Multi-Property has got your b

Thank you to those who attended our Product Roadmap webinar with the Product team:@Aldair Borges @James.taylor @martin.kucera @Joanna Kozlowska @coudert.mathias  and to @Jason.Warnaar  for fielding a lot of questions around the content 💜 There was lots of great new features discussed in this session:  Working around staff shortages:Configure data you collect during online check-in Digitalizing the breakfast listEliminating financial inefficienciesCorrecting closed bills & invoices Correcting open bills Billing screen enhancements Guests pay early in online check-in Enhanced restriction managementDiversify revenue streams & driving ancillary revenue:Hourly bookable services in Mews guest journey Long stays: pro-rata and precise reportingIf you would like to view the roadmap webinar, send a direct message our Community Team @Mews Community Team  and we will send you a link.We hope you found this session useful. If you have any questions around what was presented, add it to the t

Hi Community! 🙋🏼This article purpose’s is to discuss how best to filter through your Accounting Ledger to ensure you have the tools in hand to make the greatest use of it. ⚡ The Logic To use a report, it is always best to understand the logic behind the numbers. The information below is based on a report in mode Grouped and grouped by Owner The Detail Columns Open past revenue: Items consumed but still on an open bill. This means transactions, with a consumption date in the past that have not yet been billed or invoiced.Unpaid invoices: Issued invoices but still unsettled. (only available in General or Receivables type)Open prepayments: Prepayments on bills that are not yet closed.Closed future revenue:Items not yet consumed but already paid for and closed on the bill prior to arrival, i.e., a non-refundable accommodation payment for a guest staying in the future The Total Columns Deposit ledger: An overview of all payments with no consumed revenue posted against them yet. Guest ledg

Hey Mews Community! Here's the latest scoop for this week: Mews University Update: 🌟 Company Billing Course is Live! 🌟 Good news! Company Billing is now rolling out to all Mews properties! It simplifies billing by letting company profiles own bills. And guess what? We've got a new Company Billing Course in Mews University! Enroll now to learn how to manage company bills like a pro! ✅ Onboarding Manager's Article: Overcoming the Fear of Your Software Migration -  Our Onboarding Manager has shared a fantastic article on tackling software migration fears. If you're moving to Mews or planning to, give it a read for some helpful tips! 🚲🛶 Manage Your Bike and Boat Rentals - Share Feedback! Got bikes and boats for rent? We want your feedback!  Tip of the Week: Closing Bills Before Guest Arrival - Closing bills before guests arrive? We've got some tips and considerations for you. Check out the article! 📚 Skift Research’s State of Travel 2023 Report - A Must-Read! Stay in the loop

Dear Community, 🙋🏻Today, we'd like to discuss a practice of closing bills before the arrival of guests and shed light on the challenges that can arise from this practice. 📄There are two distinct options depending on the legal environment regarding required deposits:Option 1 - Legal Environment with Required Deposits:In situations where deposits are mandated (usually for revenue and VAT reporting purposes), it is essential to close the payment against the deposit, rather than the entire bill. By doing so, the accommodation charges remain open, allowing for future updates and modifications to the reservation. If an automatic deposit settlement system is in place, the deposits will be posted, and the remaining positive balance will remain open until manually closed upon the guest's departure.Option 2 - Legal Environment without Required Deposits:In this scenario, where deposits are not necessary, there is no immediate need to close the payment upon receiving it. Instead, the bill can b

Last week, Skift published an extensive report on The State of Travel 2023. Don’t miss it! It reveals 250+ insights defining the state of travel today and the trends that will shape the future. Through their findings, they have declared that 2023 ‘’is the year that travel fully recovered’’. Would you agree?There are some really interesting highlights around:Which are the countries are lagging behind in making this full recovery. GDP is 20-30% higher than it was pre-pandemic while travel has only just recovered. This suggests that there is still potential for significant ‘catch up’ growth in travel in every region of the world. U.S. outbound travel spending is $2 billion above pre-pandemic levelsAnd where the opportunities are for hotels:Remote work boosts travel: The impact of remote work for business travellers - the majority reported that they have taken more shorter trips and/or travelled for an extended time, due to the flexibility that remote work provides them.The blended travel

Hello Community!Wow, what a busy week it has been, now its time for a community Weekly Roundup 🚀 Product Roadmap Webinar Recording is Ready! Thanks to our product managers and community members who joined. The recording is now available, please ask your questions in the thread. ❔ Insightful Article from our VP of Customer Support - check it out for our support experience plans. 👈 New Course on Mews University! Explore User Management and Rate Management courses. 💹 New Product Best Practice: Creating a Package with an Included Product in the Room Price. Learn the trick shared by our onboarding managers. 💬 New Beta: Handle Manual Settlement Rules during Online Check-In - sign up and give it a try! 💰 Best Product Practice: share your insights on setting up rates. 💡 Tip of the Week: Discover the Value of The Time Spent Report. Simplify city tax calculations with this hidden gem. Check it out here. 📑 New Blog Post: 5 Reasons to be a Member of This Community. Make sure y

Hello Mews Community members,Hope you're all doing great and enjoying the vacation season or getting ready to do so soon! As I approach my third month as the VP of Support at Mews, I wanted to give you an update on what we've been up to and how we plan to make your experience with us fast and effortless. In Mews Support, our North Star is to offer our customers a consistent and effortless support experience that not only meets their immediate needs but also drives adoption and retention. Your success is vital to us, and we're totally committed to delivering top-notch service in every interaction.Here's how we plan to deliver on this: As we move forward, our support strategy for the remainder of 2023 centers on essential foundational work divided into four primary areas.Customer Experience:Our primary focus is to ensure that every interaction you have with our Support team is positive and valuable. To achieve this, we are improving our processes and tools to reduce the time it takes to