What really matters for hospitality operators? It's safe to say that "first impressions" take the top spot on everyone's list. 🥇
When it comes to providing accommodation, a series of time-sensitive events occur before the big "Grand Reveal" for both operators and guests. The moment when guests finally access their accommodation is significant and defines their experience. It's like a "home away from home" where they can securely store their belongings, enjoy private amenities, rest, and plan their local activities in a calm and safe space. 💤🏡
This point in the guest journey is crucial and cannot be compromised. The consequences of getting it wrong are immeasurable and cannot be fully captured by data or metrics. 📈
The unsung heroes of hospitality are undoubtedly our beloved housekeeping teams. Underestimating the value of a housekeeping team is a recipe for disaster. Operators who empower their housekeeping teams on personal and professional levels can rest assured knowing they have fulfilled their role in this partnership.
But what about the costs? 💰🤞
We now understand the risks better than ever. Outsourcing housekeeping has become more prevalent due to a staffing crisis in the industry. For many operations, it's simply not feasible to manage housekeeping internally.
Having witnessed the holistic value that motivated and dedicated internal housekeeping teams bring, I believe it's time for the industry as a whole to define, celebrate, and strive for the best-in-class. 👑🏆🎉
Dedicated housekeeping teams have an innate understanding of their property, just like a panther knows its patch of the jungle. They instinctively anticipate guest needs, prioritize health and safety, identify procurement gaps, and keep our properties spotless every minute of the day, all year round.
I envision a future where housekeepers are recognized and incentivized as key members of any hospitality operation. Sentiment analysis tools already help us identify the standout performers. Even small gestures of recognition can make a significant impact. 🌟
We should also consider empowering emerging models, such as family and friends-run co-ops. The world has seen disruptors in various industries achieve the unimaginable overnight. Similarly, outsourcers can provide opportunities for freelance legends to master their own destinies. They can work across multiple properties or contracts, just like a "Housekeepers Champions League"! 🏆
So, how can your hospitality platform assist? 🤝🏼
- Staff Forecasting: Both sides of this important relationship need assurance and commitment to working hours. Our feature-rich Space Management, Reporting, and Analytics tools at Mews facilitate this.
- Task Management: The Mews App offers intuitive toolsets for real-time task assignment and space status updates. Exciting features like markup text and photo-ready task assignment make it easier to manage Lost & Found and maintenance issues.
- Procurement: Mews partners with leading facility management solutions, enabling efficient procurement and contingency planning.
- Incentivization: Mews partners with top sentiment management solutions, allowing operators to identify exceptional employees easily and reward them accordingly.
- Mews Spacetime: Let our game-changing Spacetime feature reimagine any space in your property! For instance, imagine a "Long-Haul Crash Cabin." After a long journey, if your room isn't ready and you're too exhausted to explore, why not have a day-use cabin where you can freshen up and recharge?
- Mews Automation: Finally, let's give your front desk team more time to shine by automating tasks and allowing them to support housekeeping efforts.