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c.willMaster Apprentice
asked in How Do I..
Omniboost Import DATEV

Guten morgen liebe Community,wir sind im Januar mit MEWS gestartet und haben riesige Probleme mit der Anbindung an Datev.Wir haben bereits im Dezember die Anbindung an Omniboost aktiviert und bis heute schafft es Omniboost nicht, uns die Anbindung zur Verfügung zu stellen bzw. ins Laufen zu bekommen. Das heißt wir sind buchhalterisch und umsatzsteurmässig quasi blind.Hat jemand von euch, einen Tipp wie wir die Daten aus Mews rein und nach DATEV reinbekommen?Im Grunde ist es ja nur eine csv Datei mit dem korrekten Datenmapping - nichts wildes, aber Omniboost bekommt es nicht hin.Ich verzweifle und wäre für einen Tipp sehr dankbar.Viele GrüßeClaudia Will

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SaschaKApprentice
asked in How Do I..
Override Restrictions

Hi Fellow Mewser, I´m trying to find a way to override restrictions. Once a (rate-)restriction is set, no one might be able to override them. Is there a way to give some users (like Mangager / Admin accounts) the permission to override restrictions? It would be very helfpul if you could assign those authorizations to some users.Looking foward to your input and maybe a helpful solution!Thanks in advance ;)Sascha

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felix.poellmannMaster Apprentice
asked in DACH-based customers
MEWS POS UMSATZ INKL TRINKGELDER IM MANAGERBERICHT

Hallo Zusammen, bei uns werden leider die Restaurant-Umsätze aus MEWS POS im Managerbericht inkl. des Trinkgelds angezeigt.Im Mews POS wird es korrekt angezeigt aber Sinn der Sache des MEWS POS war für uns vor allem ein einheitliches Berichtswesen. Hat jemand von Euch ähnliche Erfahrungen?Generell finde ich das Thema Trinkgeld sehr schlecht im POS umgesetzt. Habt ihr hier vlt. bereits einen Workaround gefunden oder bucht ihr Tip auch am Ende der Schicht vom Barumsatz manuell aus als Korrektur?Zusatzfrage: hat jemand eine Kasse die die Zahlen sauber überträgt ins PMS? Wir waren vorher bei Gastronovi und hatten auch teilweise Differenzen. Viele Grüße Felix 

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nicolai.bueno
Mews Employee
Y
yxudousHelper
asked in How Do I..
Turn Off Space Optimization?

Hi,We are an inn and have somewhat differing rooms even though they share the same category so we must have room optimization allocated by a human. It is now too easy for the staff to press on the space optimization button and “destroy” the work that was done manually. Is it possible  to have the space optimization feature turned off so that it doesn’t appear in the calendar?Thank you

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adeline.baesler
Mews Employee
Cyprien
CyprienContributor
asked in Hotello to Mews transition
How to set up a voucher without restrictions ?

We have a minimum stay of 2 nights set up. Can I create a promo code (voucher) and allow booking for just one night? I tried to do it, but the 2-night restriction blocks the voucher.

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Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Expedia Direct Connect Breakfast Rates

Hi, After i have connected Expedia direct, i have a lot of issues with my rates with breakfast.How is your setup done ?I want to make sure that the is a difference in the rates with breakfast depending on how many persons that are staying.

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wahsang86Apprentice
asked in How Do I..
No email sending to guest for OTA bookings

Recently we have setup the Mews app with Mail templates sending to guest automatically.  It was all good for Direct booking through booking engine.  However, for those OTA bookings (such as Booking.com), the guest never receive any email setup on Mews (including confirmation email and online checkin etc).  We can confirm the integration is fine (Bookings and rate are synchronized).  We also enabled the option of “Send confirmation email to channel reservations”.  Appreciate your advice what is missing for the OTA bookings.

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josue.orellana
Mews Employee
J
Jasmin H.Helper
posted in DACH-based customers
Stammtisch München?

Hallo zusammen,es gibt nun schon seit mehreren Jahren einen erfolgreichen Stammtisch der Berliner Kollegen zum Austausch mit Mews.Gibt es Münchner Hotels/Umgebung, die ebenfalls Interesse an einem Austausch haben?Liebe Grüße,Jasmin

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Nienke Wilbrink
Mews Employee
Nienke WilbrinkMews Employee
posted in Mews Beta Program
Let's talk about sell limits

Hi Mews Community,Hope you are doing great! 😊Currently, we are looking into solutions for Sell Limits in Mews. Under sell limit we understand the selling of a limited relative/absolute amount of rooms in a combination of space- and/or date selection at a certain rate(group). We are not yet ready to start the beta program (YET - I will update this conversation once we are!), but I would love to speak to a couple of revenue managers to understand your needs when creating and managing these within Mews. Please feel free to leave a comment if you are/your colleague is interested in speaking to us later this week, or early next week.Looking forward to connect with you! Warmest regards,Nienke 

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Nienke Wilbrink
Mews Employee
gonzalo.cabre
Mews Employee
gonzalo.cabreMews Employee
published in Mews updates
TIP OF THE WEEK: Grouping by Customer Classification on Reservation ReportNews

Dear Mews Community,👋 We've noticed some inquiries about efficiently identifying which VIP customers your property will welcome in the upcoming days/weeks. 🤔 It's worth mentioning that this tip isn't limited to VIP classification but also extends to returning guests, blacklisted guests, and more.To set up classifications, navigate to the Internals tab in the customer profile and select the appropriate classification, as shown in the image below:To view your arrivals grouped by classification:Navigate to the Reservation Report. Select the group by “Customer Classification" option. Hit "View Report" and check all reservations in your selected period grouped by classification.And here's the exciting news – our outstanding product team is working on something awesome to make this process even easier. How cool is that? 🚀 Stay tuned for updates on that!Read more on classification in this help article 👈Keep those questions and good vibes coming, and we'll keep the tips flowing. 

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mauritsbots
Senior Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Family-owned Swiss hotel sees RevPAR rise 11% in just 3 months

Like many independent hotels, the team at Hotel de la Couronne in Geneva was spending too much time on manual pricing and operational admin, leaving revenue on the table. Enter Atomize, a Mews company and powerful Revenue Management System. Thanks to real-time rate updates and operational efficiencies gained through automation, the team achieved an 11% rise in RevPAR in just three months. 🚀   Smarter pricing, higher profits Pricing at Hotel de la Couronne used to be reactive – the team would adjust prices manually and try to keep up with market shifts. Now, Atomize does the heavy lifting by calculating optimum rates and updating them automatically in real time. No more guesswork, no more time-intensive admin or analysis, no more missed opportunities. With smarter pricing strategies in place, Hotel de la Couronne has seen significant revenue growth, all while spending less time managing it.  11% rise in RevPAR within 3 months  12% growth in occupancy year on year  5% growth in ADR   

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ellen.hartelius
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Peppol invoices

Could somebody please confirm if Mews is working on a solution to enable invoice sending via PEPPOL by the end of this year? Because on the search i could ot find anything about this. Best regards Robin 

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jessica.becker
Mews Employee
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Miseen84Apprentice
asked in How Do I..
Communicating Average Nightly Rates in the Booking Engine

Hoping someone can assist me with an answer! We have a dynamic rate structure. The MEWS booking engine displays an average nightly rate when potential guests are shopping. However, guests are not made aware that the rate is an average rate and not a nightly rate. Has anyone ran into this issue and how did you get around it? Also does anyone have a suggestion on how to send rate breakdowns after booking? Thank you community!! 

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jessica.becker
Mews Employee
j.spiess
Senior Guru
j.spiessSenior Guru
asked in How Do I..
After midnight Mews Kiosk CheckIn fails because room status changed to dirty

Hello!Self-Checkin after midnight seems to be not possible, because the room status becomes reset to dirty at midnight even though the respective reservation has not been checked in yet. When the guest arrives after midnight check in is denied because „room not ready“.is there a work around or setting I missed?it would help if the time the cleaning status becomes reset could be set to a later time, like 4 am…what are your tips and experiences?kind regards,Jean-Philipp.

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jessica.becker
Mews Employee
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mewsmaniacContributor
asked in How Do I..
Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost

Hello dear Mews Community! We have changed our tax advisor. Until now, we worked with a physical folder, and 7 pages of the Mews accounting report were manually recorded. Now, we are transitioning to a digital exchange with a digitally equipped tax advisor. Are there any comparable hotels that digitally transfer their Mews accounting reports to their tax advisor? If so, what experiences have you had, and how do you work with Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost? I would appreciate specific feedback. Looking forward to your insights! 

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James.taylor
Mews Employee
James.taylorMews Employee
posted in DACH-based customers
Vorübergehende Option zur Erfassung von Daten aller Gäste in Deutschland

Hallo,Wir verstehen, dass viele von euch mit der aktuellen Konfiguration des deutschen rechtlichen Umfelds, bei der nur Daten des Hauptgastes erfasst werden, vor einer Herausforderung stehen. Wir haben klares Feedback erhalten, dass an vielen Standorten auch Daten von anderen Gästen benötigt werden, um lokale Berichtspflichten und andere Anforderungen zu erfüllen.Um dies anzugehen, unternehmen wir zwei Schritte, um euch und eure Datenanforderungen besser zu unterstützen.Step 1: Vorläufige Lösung zur Datenerfassung aller GästeWir können die Datenerfassungsanforderungen für bestimmte Unterkünfte aktualisieren, um alle Gäste einzubeziehen. Dies führt dazu, dass bei Online- und Kiosk-Check-ins die gleichen Datenanforderungen von allen Gästen der Reservierung abgefragt werden.Wenn ihr diese Möglichkeit nutzen möchtet, bestätigt bitte in den Kommentaren unten, für welche Unterkünfte ihr dies anwenden möchtet.Bitte beachtet, dass dies nur eine vorübergehende Lösung ist, bis wir Schritt 2 abge

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Leif Penning
Senior Guru
Jason.Warnaar
Mews Employee
Jason.WarnaarMews Employee
posted in Product best practice
Email Template Customization: Are you getting the most out of them?

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

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ettore.zotarelli
Mews Employee
robert.karlzen
robert.karlzenApprentice
asked in How Do I..
Parent Room inventory - BWH CRS

Hi there,Is there a way to manage parent room categories when using a CRS connectivity that calculates availability based on reservations rather than being sent per room type?For example, if we have two Standard Rooms with connecting doors that can also be booked as a "Family Room," the issue arises when both Standard Rooms are reserved. In Mews, the Family Room correctly becomes unavailable, but in the CRS, it remains bookable since no reservations are directly blocking that category. The same issue occurs in reverse—if the Family Room is booked, the Standard Rooms remain available in the CRS.Currently, the integration does not support parent room functionality, but developing this feature could unlock significant revenue potential. It would be great to explore the possibility of implementing it.Best regards,Robert

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May.ThuAung
Mews Employee
iglucamping.com
iglucamping.comSenior Contributor
asked in DACH-based customers
PayPal payment

Hi there!Has anyone implemented an integration for PayPal payments?Or does anyone know, how to add this payment in addition to the payment via creditcard in the mews booking engine.30% of our guests cannot pay with a creditcard. But here in Germay the use paypal. So that would be a game changer in rising the conversion rate in the booking engine.Thank’s for suggestions.Best regardsKai

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Medina.Vultur
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Salto Integration

How do you setup the Salto integration? I’ve found this help article:https://help.mews.com/s/article/salto-for-mews-pms?language=de… but it seems to be outdated because there is a specific salto app in the mews marketplace referenced that doesn’t seem to exist.I guess the help article still shows how the setup is generally functioning but i would like some information about the pricing and details. 

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jessica.becker
Mews Employee
SarahTrepanier
Mews Employee
SarahTrepanierMews Employee
posted in Hotello to Mews transition
🎉 Nouvelle fonctionnalité : Remboursement Interac

Nous l’attendions tous avec impatience!La fonction de remboursement a été ajouté à votre Mews aujourd’hui.Vous pouvez dès à présent rembourser les transactions Interac!Je vous invite à consulter la rubrique d’aide à ce sujet.

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SarahTrepanier
Mews Employee
SarahTrepanier
Mews Employee
SarahTrepanierMews Employee
posted in Hotello to Mews transition
Recherche commentaires et suggestions : Améliorations de la gestion des comptes à recevoir

Bonjour à tous,L’équipe produit est à la recherche de commentaires et suggestions concernant les améliorations récentes de la gestion des comptes à recevoir.Rendez-vous sur  Pour y laisser vos commentaires.

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SarahTrepanier
Mews Employee
Pierrick
PierrickMaster Helper
asked in How Do I..
Problems with the booking

Hi everyone,Simple questions. During a booking on our website, we want only the room with the appropriate capacity to appear. For example, when a family of four wants to book through our system, only the family room should be shown, not the standard room. For the moment they can see all the types of room, so there is no filter in the booking ? Thank you.  

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paul.boulom
Mews Employee
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
📢 New: City Ledger – Simplify Accounts Receivable & Stay on Top of Unpaid Invoices

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices  Grouped by Owner – Instantly view total outstanding balances per payer, whether it’s a company or an individual guest.  Detailed View – See aging balances and overdue statuses for each invoice, helping you prioritize follow-ups.  ⚡ Effortless

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Harald_pContributor
asked in How Do I..
Kostenübernahme Kiosk

Liebe Mewser,was macht Ihr, um Gäste mit Kostenübernahme vom Bezahlen am Kiosk-Terminal freihalten zu können? 

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