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bsaurabh
Mews Employee
bsaurabhMews Employee
posted in Mews Beta Program
Seasonal derived rates in PMS

Hi everyone, We have enabled seasonal derived rates in demo environments to collect feedback before we release to GA in the near future. For clarity, this would mean the functionality to be able to derive a dependent rate differently per day or even per space-category. I made a small video explaining the functionality: Seasonal pricing in PMS - call for betas.webm We invite you to test this in your demo environments and please do let us know what you think of this!

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j.spiess
Senior Guru
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Jasmin H.Helper
asked in Product best practice
Restriktionen

Gibt es die Möglichkeiten Restriktionen zu automatisieren? Wie z.B. automatische Schließung einer Rate entsprechend der Releasezeit.

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ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
London boutique hotel sees +18% revenue with Mews and Atomize

When Eccleston Square Hotel added powerful Revenue Management System Atomize to their tech stack alongside Mews, it revealed something surprising. They could be much more aggressive with their rates than they thought. The result? An 18% bump in overall revenue. That's a number worthy of a closer look 🔎 Unlocking untapped revenue Traditional fixed pricing limited the hotel’s ability to respond to market demand, leaving potential revenue untapped. Atomize’s sophisticated algorithms and advanced automation solved that problem. It automatically adjusts prices multiple times a day based on real-time market conditions to capture as much revenue as possible. “We feel that Atomize is a lot more dynamic than the way that we did revenue management in the past. Our rates change literally up to 3 to 4 times a day, so it’s very fast pacing.” - Olivia Byrne, Company Director, Eccleston Square The impact of automated dynamic pricing from Atomize 18% increase in overall revenue thanks multiple rate u

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ellen.hartelius
Mews Employee
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Guy van HeuzenMaster Apprentice
asked in Product best practice
Tourist Tax

Hi all, Is there a way to configure the tourist tax for the islands of the Netherlands correctly, where the first day is paid on the ferry, and the guest needs to pay the hotel as of the second day per night/per person, with an automatic rule, so the hotel doesn’t need to credit the first day all the time ? Guy

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Senior Guru
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dusan.pApprentice
posted in Product best practice
Looking for Hostels with Häfele Locks/Keys

Hello! As the title says, I’m looking to get in touch with some Hostels that are using both Mews and the Häfele Dialock lock system. I have some questions about integrating the two and your experience with getting everything to work. If you’re using these systems, or know a property that does, please let me know how I can get in touch. Thanks!

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littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Mews App INSPECTED status

Hi all,Currently all staff members can change the room status to Inspected. I would like this to be only available for our Housekeeping Manager. Housekeeping team members should only be able to change from Dirty to Clean. Is there a way to make this possible? Thank you!

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Senior Guru
SarahTrepanier
Mews Employee
SarahTrepanierMews Employee
posted in Hotello to Mews transition
Invitation à notre événement d'Après-Ski⛷️à l'Auberge de la Montagne Coupée

Joignez-vous à nous le 27 mars à la magnifique Auberge de la Montagne Coupée pour un après-midi de réseautage avec l’équipe Hotello/Mews sous le thème de l’après-ski Inscrivez-vous!

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SarahTrepanier
Mews Employee
B
BigJimApprentice
asked in Onboarding
How to skip the blue help button

Does anybody knows how to skip the blue help badge/button and his banner….? It is always covering parts of the screen.

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paul.boulom
Mews Employee
V
villevApprentice
asked in How Do I..
Guest communication integration needed - pincodes and ID check-in

Hello Mewters! Question: I need a guest communication add-on, capable of doing few things.. I wonder if this is possible. We want to make the whole customer journey digital without any human interfering at our end. What I would need is:1) Online check-in with ID check2) Automated, unique pin codes for SALTO door locks, created and sent to guests3) is possible, we would like to make upselling in our apartments. Example: you stay in an apartment, you see a locked boxed and would like to purchase the things inside. Scan the QR code, pay, get pincode/mobile key and open the lock. How would you solve these issues? The first two are crucial, last one on the wish list. Thanks for help! Ville​​​​​​​

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dbarnesen
ClaudiaM.
ClaudiaM.Helper
asked in How Do I..
The Need for a Third Gender Option

Hello Community, I hope this post finds you well. Today, I want to open up a conversation about a topic that's been lingering in MEWS feedback portal – the addition of a third gender option in the Guest Profiles. In the MEWS feedback portal, there are currently three feature requests addressing this issue: Add Gender as Handling Criteria for Hostels (13 votes) Add Non-Binary as Genderline Check-In (120 votes) Add Non-Binary as Gender (26 votes) Surprisingly, all these requests are currently labeled as "Unlikely," with no roadmap commitment from the product team. I've been in touch with some hostels, particularly those offering female-only dorms. For them, having gender information before guests arrive is crucial. However, the current online check-in process only provides the choice between male and female, leaving out a significant portion, or simply not ask for this information. I'm curious to hear from other organizations. Do you consider gender information important for online check

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amunozContributor
asked in United States-based members
issues with invoices and reconciliation

hello everyone, mews implemented changes to “issue invoices” as well as payment reconciliation, and i was wondering if any of you have been able to find suitable solutions to the issues i’ve been having: 1- one a bill is issued on invoice, it disappears from billing and only available in dashboard, where you need to click on each bill to view the amount that is due. 2- when you have 20 different bills due, in various profiles and guests, that need to be reconciled with 1 regroupped payment, the new solution does not allow you to post the payment and then do the reconciliation, you must do both at the time of posting the payment.. furthermore, if the payment regroups various invoices scattered on various guest profiles, its impossible to attach the payment to each fraction of the bill 3 - most concerning is that once an invoice has been issued, and you issue a refund, the invoice is still shows as overdue. even if you rebated the bill 4 - a rebated bill can only be closed to the initial

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laura.asplin
Mews Employee
Emilie Getaway
Emilie GetawaySuperstar Apprentice
posted in How Do I..
Issue with Mews Charging Newly Added Card Instead of VCC

Hi , We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC. This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC. Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. Thanks in advance for your insights! Best, Emilie

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j.spiess
Senior Guru
SarahTrepanier
Mews Employee
SarahTrepanierMews Employee
posted in Hotello to Mews transition
Nouvelle fonctionnalité - Ajouter une image dans une tâche

Bonjour à tous, Lors de la création des tâches, vous pouvez dorénavant ajouter des images. Ceci est pratique pour l’entretien ménager et la maintenance, mais aussi pour garder une copie d’un reçu à refacturer à un client par exemple!

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SarahTrepanier
Mews Employee
James.taylor
Mews Employee
James.taylorMews Employee
posted in Mews Beta Program
(CLOSED) BETA Program: Skip payment card details in Online Check in

The much-awaited option to Skip card payment details during Online Check-in is now in BETA! While collecting card details is useful to cover potential extra charges during the stay – especially for OTA guests who may only have a capped Virtual Credit Card (VCC) on file – we understand this is not always the best fit for every scenario. Guests may get stuck or drop-off from online check-in. Credit cards are less prevalent in some countries, Corporate guests get confused about adding their card when their stay is fully covered by their company, Some properties do not offer any extras during stay without paying upfront. How does it work? Deciding whether to collect payment details in Online Check-in is now in your hands. It is part of the Rate Group set-up. When you create a new rate group , after assigning the relevant payment and cancellation policies, you can decide whether to collect payment in Online Check-in or not. Similarly, you can adjust the settings when editing an existing rat

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James.taylor
Mews Employee
A
AmsterdamHelper
asked in How Do I..
Online Check in

Good afternoon, Is anyone else experiencing issues with the Online Check-in process displaying the upgraded room category instead of the originally booked category (named in MEWS: Requested category) ? This can create confusion for guests who may assume the upgraded room comes with an additional charge. They will not realize that it’s a complimentary upgrade offered to them. If anyone has suggestions or insights on how to address this, your help would be greatly appreciated! Thank you,Carol

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Harald_pContributor
asked in How Do I..
Rechungsadresse für Firmenkunden beim Buchen und Check-In ausfüllen lassen

dringend suchen wir die Möglichkeit, das das Sekretariat unserer Gäste die Möglichkeit hat, sowohl eine Gastadresse anzugeben als auch eine Rechnungsanschrift, das eine brauchen wir um gesetzeskonform zu arbeiten, das andere um Geld zu verdienen. Gleiches für den Online-Check-In und -Out. Der Gast will die Daten einpflegen, kann er aber nicht. Stattdessen müssen wir etliche Rechnungen im Nachhinein korrigieren, umschreiben, stornieren was nur unnötige Arbeit für uns und unsere Firmenkunden darstellt.

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juliehaldeSenior Apprentice
asked in Hotello to Mews transition
Chargé ou annuler des frais dans le passé

Notre audition se fait à chaque jour. C’est à dire que l’auditeur de nuit prépare les rapports pour fermer la journée à chaque jour. Mon problème, c’est que puisque nous ne pouvons pas mettre la « Fenêtre de modification de l’historique opérationnel » à 0 jour, lorsqu’un frais est annulé et que la date est la journée précédente, je dois recommencer l’audition au complet. Par exemple, dans le nuit de lundi à mardi, l’auditeur enregistre les rapports comptables et les balances des tiers de la journée du lundi. Si le mardi, quelqu’un annule un frais chargé le lundi, les rapports du lundi ne sont plus bons et il faut les ressortir. Je ne m’en rend compte que le mercredi (lorsque ce n’est plus possible de facturer/annuler quelque chose dans la journée du lundi). J’aimerais ne pas avoir à recommencer constamment les auditions. Comment faites vous de votre côté? Je commence à penser que la solution la plus efficace serait de fermer les journées seulement une fois la fenêtre de modification d’

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A
AdaMaster Apprentice
asked in DACH-based customers
mailvorlagen

Hat jemand eine Idee , wie bei Spontanbuchungen die mailvorlagen automatisch rausgehen können? Da die Vorlagen zeitlich begrenzt sind, bei mews so eingestellt, bekommt ab 12 Uhr kein Gast mehr eine Info kein Code zum einchecken und keine Zimmernummer. Nachmittags ist die Rezeption bei uns nicht besetzt .

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Georgina FSuperstar Apprentice
asked in Product best practice
Before Start email - Changes to Mews Auto emails

Hi,We’ve noted that the Before Start email has disappeared from the MEWS emails? We can’t see anything in MEWS updates about this and its still showing as an email in the Knowledge Base, so just to ask is this an update? Many thanks

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rebecca.timberlake1Apprentice
asked in How Do I..
Same Voucher Code

Does anyone know if it’s possible to use the same voucher code for two different vouchers with restrictions? In my case, I am trying to set up a voucher that provides 5% off all the time. However, on weekends that there is a concert in town, a second voucher will provide 10% off instead, on very specific dates that I was able to set up with restrictions. However, I want these vouchers to be easy to use. I was thinking that if I used the same voucher code for both, when guests type that code in on our booking engine, it would bring up the appropriate rate based on the dates selected and the restrictions I have set up. Has anyone done this before, or have an easier way to do it if this route isn’t feasible? Thank you!

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ivan.fernandez
Mews Employee
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
"checked-in online" status change on the day of arrival

Hey everybody, I'm back with a question regarding Mews online check-in. At the moment, when someone checks in via the portal, their reservation does not automatically get started on the day of arrival. Our third-party communication software now allows us to use the deep link for the Mews guest portal, so I’d like to switch to using the Mews guest portal instead. I need the possibility to automatically start all reservations where guests have checked in online at their check-in time. Since everything is prepaid at our properties, this wouldn’t be an issue. Is there a solution for this? That would be great! Cheers, Hendrik

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James.taylor
Mews Employee
R
r.salimHelper
asked in DACH-based customers
Debit card payment on Stripe Terminal

Dear community, for a month we have activated Stipe as our default payment facilitator and Adyen remain as the secondary payment. As soon as we have switched the stripe as default payment, a payment using debit card via Adyen terminal is no longer possible, however via Stripe terminal is possible. We do not really pay attention, till recently we encountered the issue, that the debit card payment came as mastercard debit or visa debit (despite the debit card itself have no VS/MC function). Fo us and guest are very confusing. Internaly, we though that the card was tokanized ans saved in mews. Isn’t it suppose mentioned as maestro/debit card instead mastercard debit or visa debit?. Has anyone encounter the same issue?. Best regards, Ringga

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RinaApprentice
asked in DACH-based customers
Berichte für Jahresabschluss DE

Hallo liebe Community, wir machen dieses Jahr unseren ersten Jahresabschluss seitdem wir mit Mews arbeiten. Nun benötigen wir noch folgende Informationen aus Mews: Wie hoch waren die Erhaltenen Anzahlungen per 31.12.2023? Liegen per 31.12.2023 Forderungen an Kunden vor? Könnt ihr mir bitte erklären, wie ich die korrekten Informationen in Mews finden kann? Vielen lieben Dank im Voraus!

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flosherry
Mews Employee
flosherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀 We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means... Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors. More flexibility: customize your POS setup so it works for you and your hotel’s F&B services. Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations. Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction. How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that are tailored to your proper

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flosherry
Mews Employee
L
LopyrevaApprentice
posted in Product best practice
The possibility of creating a reservation code or a special link that the participants could use when making an individual reservation( but being one group) ?

Hi guys, how do you deal with requests for one big group doing individual reservation, paying separately. So far I’ve only had big groups doing one reservation for everyone and then we check them in individually. This request has left me puzzled. Is there an integration from Marketplace that does it, or is it much simpler than I think? Margo

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jessica.becker
Mews Employee
Community-widget-Referral-Program

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