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MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Monthly Releases Overview - MarchNews

Hello Mews Community!We're thrilled to bring you the latest updates for March to elevate your Mews experience. Let's dive in:1. Security Upgrades & Admin Powers! 🛡️🏰 Security Hub: Manage settings effortlessly. 🦸‍♂️ Empowered Admins: Reset 2FA for team members. 🔍 Unsecured Login Detection: Strengthen team security.Learn more about these security enhancements in Mews Operations and Mews Multi-Property.2. Flexible Bill Corrections! 🧾🛠️ Simplified Edits: Easily adjust bills. 📝 Reason for Correction: Enhance audit capabilities. 📊 Clearer Presentation: Improve guest experience. 📋 Dedicated Corrections Counter: Ensure compliance. 🔍 Enhanced Tracking: Better oversight.Learn more on our release page.Share your feedback with us! Stay tuned for more updates.

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MarketaOupi
Community Manager
28 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Exciting News for Our Community! Join the Digital Transformation Discussion in Our Online Event!

Hey Mews Community! We're thrilled to unveil a new initiative – our Mews Community Panel Series, designed to bring together brilliant minds like yours! Our very first session is all about the heartbeat of tech in the hospitality world – "Digital Transformation in Hospitality."📆 Event Date: 18th of April, 10AM CET💡 What's in Store: Panel Discussion: Our CTOs and Tech Managers will delve into the exciting topic of digital transformation. Big thanks to @ClaudiaM., @Linus.Bihn and @Mick for being our pioneers. Q&A Session: Get ready to pick the brains of our panelists, plus, we've got one of our solution architect on standby to handle all your queries. Right now we're on the lookout for an engaging audience! If you're passionate about tech in hospitality, we want YOU to be part of the webinar.Drop a comment if you're interested, or tag someone you think should join! Let's make this event a blast! 💣Register for this event here and don´t forget to ask your question while filling in

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MarketaOupi
Community Manager
29 days ago
A
Anastasia TzoanouApprentice
asked in How Do I..

How to create a rate with a product included

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:Create a rate with the product price excluded from the reservation cost Step 1: Create a rate Step 2: Create a product Step 3: Create a product rule Step 4: Map the product with your channel manager Create a rate with the product price included in the reservation cost  Step 1: Enable 'Bill as package' for the bookable service Step 2: Create a rate Step 3: Create products Create a product to package with your rate Create an acc

1
anastasia.lebedeva
Mews Employee
29 days ago
Stela.Koleva
Mews Employee
Stela.KolevaMews Employee
published in Mews updates

Mews support: 2024 plans and prioritiesNews

Dear Community,We’re well into the first quarter of the year and I wanted to take this opportunity to update you on what our plans and priorities are with the Support function for 2024.Our service to you is always a priority and it’s imperative that we continue to improve to make sure we provide the support you need, when you need it. We have identified some key problems that we will be addressing. Those being:Reactive support which is limiting and inflexible for our customers Disjointed customer journey and the lack of a support portal for tracking and ticket updates Manual processes leading to delays and inconsistenciesThese problems are what we are focusing on solving and here is how we intend to do that:Optimizing your support experience: We have already launched the first version of the Mews Digital Assistant, our state-of-the-art ChatGPT tool. There are more initiatives that we have planned: Safe co-browsing: With our GDPR-compliant co-browsing tool, getting guided support is qui

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Georg Gaag
29 days ago
Danijela.Pavlovic
Mews Employee
Danijela.PavlovicMews Employee
published in Onboarding

Troubleshooting Printer Issues: Practical Solutions for Smooth OperationsTutorial

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.Let's delve into two primary categories of printer issues: Configuration and Network issuesConfiguration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware issues - This may be caused by device malfunctions or inc

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Danijela.Pavlovic
Mews Employee
29 days ago
Hendrik Renken
Hendrik RenkenContributor
asked in How Do I..

Online Check-in change status to started

Hey,We operate capsule hotels, and our operations are mostly automated to allow the host more space to be there for the guest.The biggest issue we are facing at the moment is with online check-in. We use a solution from Goki that actually starts the reservation after completing the online check-in. However, as this solution is not as well-integrated as the one from Mews, we are experiencing difficulties in obtaining data from companions and also with early check-ins.Is the feature planned that the online check-in also starts the reservation on the day of arrival when the room is inspected?This would provide great value for all properties that use pin codes for doors, as the trigger to generate a personal pin code is the status change of the reservation from confirmed to started.Question: Is this planned, or is there a way to make this work? Best regardsHendrik

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M
29 days ago
Hendrik Renken
Hendrik RenkenContributor
asked in How Do I..

Close bills automatically

Hey Community!  Is anyone here that managed to have the bills automatically closed? For us this is still a manually taks we dont really need and takes time and effort. As a Hotels have already all the reservations prepaid and also F&B we dont charge on the profiles. Would be super nice if there is a feature that allows us to close the bill at a certain time bedore check-out.  If anyone here knows how to do that I would be super happy about some advice! Cheeeers 🙌🏻Hendrik

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Hendrik Renken
1 month ago

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