Onboarding

If you're starting with Mews, get ahead with helpful guides, best practices and discussions.

  • 23 Topics
  • 41 Replies

23 Topics

jones.eth
jones.ethHelper
asked in Onboarding

Returning classification

Is the classification “returning” set by mews automatically and if yes when exactly?

1
S
Guru
14 days ago
jones.eth
jones.ethHelper
posted in Onboarding

We are not able to reach Mews support 🤷‍♂️

Hey,we are new with Mews and our Boarding Manager is in the holidays. We don’t have an Account Manager assigned already so we don’t have someone to contact right now … 😌When contacting the support via [email protected] we get:Thank you for contacting Mews support. We wanted to inform you that we have recently made updates to our Terms and Conditions and Service Level Agreement, which took effect on March 20th, 2024. Due to these changes, we’re unable to reply directly to this message.… For all requests, we kindly ask that you submit your request through the Mews Digital Assistant on app.mews.com.In the commander we only have the Digital Assistant Chat which isn’t bad but not helpful for some of our problems and here in the forum we can’t share most of these problems because they almost everytime include information that cant be shared publicly or need the be viewed with property access … 🙈Right now it seems like a loop were the mews support is saying go to the Chatbot and the Bot says

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jones.eth
1 month ago
G
Gregory LApprentice
asked in Onboarding

Paramétrage Etablissement

Bonjour à tous, Dans la configuration de compte et particulièrement dans établissement;Pensez-vous qu’il y a une différence sur notre compte et sa gestion au quotidien si on sélectionne :soit hôtel, soit spa, soit boutiques, soit complexe hôteliers ? Nous avons des salons de réceptions que nous devons gérer presque comme des chambres.Merci beaucoup ! 

4
G
1 month ago
Camilla.Evelyn
Camilla.EvelynMaster Apprentice
asked in Onboarding

Assign Spaces to Housekeeping - Stayover or Departure

Hi, When assigning spaces to housekeeping, we need to know if it is a stayover or a departure. Is this possible ?

3
S
Guru
2 months ago
Danijela.Pavlovic
Mews Employee
Danijela.PavlovicMews Employee
published in Onboarding

Troubleshooting Printer Issues: Practical Solutions for Smooth OperationsTutorial

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.Let's delve into two primary categories of printer issues: Configuration and Network issuesConfiguration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware issues - This may be caused by device malfunctions or inc

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Danijela.Pavlovic
Mews Employee
3 months ago
Danijela.Pavlovic
Mews Employee
Danijela.PavlovicMews Employee
published in Onboarding

Mews POS: Making the ChangeBlog

Mews POS: Making the Change Transitioning from a familiar system to something entirely new can feel overwhelming. As a member of the Mews Onboarding team, I've had the opportunity to guide numerous customers through the process of adopting Mews POS. However, the onboarding journey may encounter delays due to assumptions or incorrect actions.In this article, I'll be offering valuable insights on how you can proactively prepare for a seamless transition to Mews POS. 1. Onboarding timelineIt would be helpful to monitor your workload closely to ensure the successful launch of your POS within the given four-week timeline.Below is the timeline that we work to together to ensure the process stays on track: 2. Complete POS courses on Mews University We highly recommend you and your team completing the Mews University POS courses. By completing the courses you will be able to confidently navigate the system and easily perform your job tasks.Find out more in this helpful article: What to expect

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Danijela.Pavlovic
Mews Employee
4 months ago
Darya
Mews Employee
DaryaMews Employee
published in Onboarding

Understanding Manager Report for Properties with Parent RoomTutorial

If you have parent rooms configured in Mews—dormitory rooms with beds, or apartments with bedrooms—your reports will provide you data that requires careful navigation. My foremost advice is to categorize rooms and parent-rooms differently (check this out Using the various Space types in Mews)  For instance, we distinguish between rooms and apartments, where apartments serve as parent rooms containing two standard rooms within. This differentiation allows us to segregate data in our Manager Report, providing distinct insights for rooms and apartments. If help is required with configuring your parent rooms, please refer to this help article for additional information. How to set up a Parent room? 1. Assign Different Space Types Start by assigning different space types to rooms and parent-rooms (navigate to Settings -> Services -> Stay -> Room Categories). For instance, consider categorizing rooms and apartments separately, with apartments representing the parent room containing

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Darya
Mews Employee
4 months ago
joris.vanlessen
Mews Employee
joris.vanlessenMews Employee
published in Onboarding

Mews PMS and POS - How to double check revenue streams?Tutorial

Dear Community,today, let's dive into an insightful exploration of accounting and sales reports, shedding light on revenue tracking and payment reconciliation across both the PMS and POS systems.When you access the accounting report, you'll notice it's divided into several sections: Revenue, Payments, Transactions, and Outlets. When checking POS revenue in the PMS, our focus lies on 'Revenue' and 'Outlets'.At the top, you'll also find 'Total Revenue' and 'Outlets'. You might panic when you see 'Outlets' showing 0. However, there's no need to worry; this is perfectly normal. Under 'Outlets', you'll find all revenue and payments from the POS sent to the PMS using any payment type, except for room charges. Since these bills are closed, they are balanced, meaning revenue minus payments equals 0. Room charges, on the other hand, are not closed yet and need to be included on the guest's bill, so they appear under revenue.If you're thinking, 'Oh no, my revenue is in two different places...',

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joris.vanlessen
Mews Employee
4 months ago
jamshed.kulkarni
Mews Employee
jamshed.kulkarniMews Employee
published in Onboarding

Meet Your Digital Wizard CompanionTutorial

Hi Dorothy! How’s Kansas?Oops – I was thinking of the great & powerful Wizard of Oz 😝But much like him, our Digital Onboarding Wizard will guide you to an effective and efficient Mews Onboarding Experience, and will give you some great tips to help maximize guest engagement at your property🪄The Digital Onboarding Wizard will be your North Star  for much of the duration of your setup & configuration. It is represented by a white lightbulb ensconced in a deep purple hue, like so:The sole purpose of the Wizard is to help you keep track of what has been done & what remains to be done. It will also be your point of contact with the Mews Onboarding Team, who will be happy to assist you with any questions that lie outside the purview of the Wizard & the Mews Community 🆘When you first open the Wizard, you will find a small widget that opens up to show you the steps that you need to complete before Going Live, like so: Pro Tip: If you’re anything like me and wear big glasses

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jamshed.kulkarni
Mews Employee
4 months ago
jamshed.kulkarni
Mews Employee
jamshed.kulkarniMews Employee
published in Onboarding

Crafting Effective Rate Restrictions in MewsTutorial

A restriction, or price restriction or rate fence, is essentially a way for you to tell your customers “Hey! Do you want this unbelievably priced, breakfast inclusive saver deal?, Well, you’ll have to earn it 😈”Not sure about restrictions in Mews? Check out our help guide here!For example – let’s say that there’s a huge music festival in town which starts on Friday evening and ends on Sunday morning. You know what this means – your hotel is going to be full on Friday & Saturday, but it will empty out on Sunday,But wait – restrictions can provide an amazing opportunity for you to not only fill up your hotel, but to maximize your revenues as well 😊Let’s go step by step:Identify what it is that you’re trying to doBreakdown the objectives. In this case, we want to:Stop people checking in on Friday Stop people checking out on Sunday Now, guests aren’t going to simply accept statements like these. We have to give them an alternative, or a condition through which they can do these thin

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jamshed.kulkarni
Mews Employee
5 months ago
Darya
Mews Employee
DaryaMews Employee
published in Onboarding

Simplify Your Reservation Imports in Mews: A Step-by-Step GuideTutorial

​Introduction: Streamlining Reservation Imports 🌟Importing future reservations into Mews can be intimidating, especially for newcomers. Fear not, for we are here to guide you through the process step by step. This comprehensive guide offers clear and concise advice, making reservation imports a breeze, even for beginners. 🤓Step 1: Starting with a Clean SlateAccess your property's Settings. In the upper-right corner, click the user icon next to the question mark. Find and click "Download," then select "Download empty template.” This empty reservation template is now ready for your data.Step 2: Prioritize Essential InformationPay attention to mandatory fields marked with asterisks:Enter at least the guest's last name. Include their email address whenever possible. Did you know that hovering over column names reveals useful tips for data input?  For instance, the "Title" field is optional, but if you choose to fill it, stick to "Mister," "Miss," or "Misses." The "sex" field will be p

3177
J
Guru
6 months ago
EstherH
Mews Employee
EstherHMews Employee
published in Onboarding

Elevate Your Housekeeping Management with Mews PMS: A Guide for 4 & 5-Star HotelsTutorial

​Unlocking the secrets of seamless housekeeping operations in prestigious 4 and 5-star hotels is an art, and Mews PMS is your masterpiece. Often overshadowed, the housekeeping department is a linchpin in crafting an unforgettable guest experience. In this comprehensive guide, we delve into essential insights and best practices, shining a spotlight on critical details that are sometimes overlooked in the pursuit of perfection.  Housekeeping Opening – Housekeeping Manager  In contrast to traditional methods, Mews redefines housekeeping management. Consider adopting the following approaches: Leverage our reports to organize your day efficiently—dispatch rooms/floors and keep tabs on housekeeping stocks and equipment.   Utilize our user-friendly app for your housekeeping staff. Some recommended reports to help organize your opening are as follows:  Space Status Report: for your housekeeping floor Managers. Reservation and customer notes can be added, products, time of arrival and departure

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EstherH
Mews Employee
6 months ago
Y
yxudousSenior Apprentice
asked in Onboarding

Failed payments

Hello,We have recently onboarded and are experiencing some weird issues with mews payments. I have certain card transactions which “seem” to go through in the sense that they generate a payment that appears on the invoice, allows us to close it and also appears in the payment report in the Carte-Terminal section and in my accounting report. The transaction itself when processed did not result in any failure message to the user but its status in the payment report is empty and does not read “Débité” like my other successful transactions. The transaction does not appear in my payout report and has been confirmed by support to have basically failed. Does anybody else experience such issues? Is it me or is it absolutely not normal for the system to1.) Not warn the user at payment time that a transaction has failed so that he may correct it.2.) Not flag the transaction status as failed.3.) post a payment for this failed transaction that shows up on the closed invoice and in my accounting re

7
alinadeanda
Mews Employee
7 months ago
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding

Post Go-live: Ensuring a Smooth Transition to Mews PMSTutorial

Congratulations on successfully implementing Mews Property Management System (PMS) in your hotel! The go-live phase is a significant milestone, marking the beginning of a new era of streamlined operations and enhanced guest satisfaction. While the initial implementation process has been completed, your journey with Mews is just beginning. This guide will outline the key steps involved in the post go-live phase to ensure a seamless transition and maximize the benefits of Mews PMS.1. Establish Clear Communication ChannelsKnow your point of contact for both technical and non-technical issues. For technical support, reach out to the Mews Support team. For general inquiries or strategic guidance, connect with your dedicated Account Manager. We are always happy to help you with any issue or doubt about the system. 2. Engage with the Mews CommunityIf you are here, you are one step ahead, however, do not hesitate to connect, share experiences, and find solutions to common challenges with fello

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victor.lesaux
Mews Employee
8 months ago
alexey.muel
Mews Employee
alexey.muelMews Employee
published in Onboarding

Elevate Your Property Operations: Exclusive Live Sessions at Mews UniversityTutorial

At Mews, we're dedicated to advancing the competencies of hospitality professionals, ensuring they're equipped with the knowledge and tools essential for success in today's dynamic industry. Recognizing the need for specialized learning, we've honed our focus, offering exclusive Live Sessions in two critical areas: "Reservations in Mews" and "Billing & Rebates." These sessions are not just courses; they're a bridge connecting you to the forefront of operational excellence.  Exclusive Live Sessions: A Focused Approach In addition to the standard curriculum of Mews University, we are pleased to offer two customized Live Sessions that are essential to the heart of property management systems:  Reservations in Mews: Delve into the extensive capabilities of the Mews reservation system with this session. It's crafted to assist you in mastering our user-friendly dashboard, streamlining reservation management, and comprehending the significance of our color-coded timeline that lies at the

850
alexey.muel
Mews Employee
8 months ago
Jeki K
Mews Employee
Jeki KMews Employee
published in Onboarding

A Deep Dive into the Mews MarketplaceTutorial

Are you ready to transform your hotel operations, drive revenue growth, and elevate the guest experience to new heights? The Mews Marketplace is your gateway to achieving these goals, offering a wide range of apps and integrations designed to enhance your hotel's performance and guest satisfaction.  In this all-encompassing guide, we'll delve deep into the world of Marketplace integrations. From understanding the distinctions between integration types to offering basic instructions, we'll equip you with the knowledge and tools needed to navigate the Mews Marketplace with confidence.  Here's a glimpse of what we'll cover: Connection Types: We’ll go over the two types of Integrations (Purchasable vs. Connectable) in the Mews Marketplace.  Integration Types: A brief explanation of the different types of Integrations Mews has to offer. For example, Revenue Management Systems or Facility Management Systems.   Setup Types: The different types of Setups that you might need to go through from

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mauritsbots
Guru
8 months ago
Magali.Elhage
Mews Employee
Magali.ElhageMews Employee
published in Onboarding

The Art of a 'Boring and Uneventful' Rollout: Strawberry rollout case study

A few weeks ago @matthijswelle , our CEO at Mews spent some time with the team at  Clarion Hotel® Arlanda Airport Terminal that had recently gone live at Mews. He called their onboarding with Mews “Uneventful and boring” (You can read the post here) No one likes to be called Uneventful and boring, especially not by their CEO. However, for the Deployment team at Mews, this term is a testament to the power of meticulous preparation and thorough project management when implementing software at scale.In January 2022, Strawberry embarked on a transformative project that promised to onboard hundreds of properties, and as of the time of writing, they've successfully integrated over 100, with a projection of 130 more to be onboarded by June 2024. The Challenge: Rapid Onboarding with Uncompromised Quality This ambitious project, spearheaded by Mews Deployment team, began with a standard onboarding process of a property located in Oslo, Norway. The objective was clear: understand the customer’s

1500
Magali.Elhage
Mews Employee
8 months ago
Jeki K
Mews Employee
Jeki KMews Employee
published in Onboarding

Omniboost - basic guidelines for setupTutorial

Most of the accounting integrations that Mews has to offer in our Mews Marketplace are generally built and managed by our tech partner, Omniboost. Their aim is to simply facilitate the connection. They do not manage the setup on either the Mews or the accounting side of things. They merely help to maintain the bridge between the two.This article aims to shed some light on the process of setup. STEP 1: Initiating the setupIn order to kick off the process, follow these simple steps Head to the Mews Marketplace and search for your desired integration.   Before clicking “Connect” ensure that the accountant or person who’ll be undertaking the accounting setup is the one who adds the Integration via the Mews Marketplace.   Once the integration is added, the Omniboost team will be notified and will reach out to the person who initiated the setup.  STEP 2: Accounting Category SetupBefore the Omniboost Team can commence building the Accounting Integration for your property, the Accounting Cat

2010
Jeki K
Mews Employee
10 months ago
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding

Best Tricks to use Mews like a pro!Tutorial

🚀 Best Tricks to Use Mews like a Pro! 🏨If you're a user of Mews, you're already aware of its immense potential to revolutionize the way you manage your property. But are you truly harnessing its full capabilities? In this comprehensive guide, we're about to take you on a journey through the best tricks to use Mews like a pro, elevating your operational prowess and delivering an unparalleled guest experience. 🌟Schedule Export Email 📊 Mews' "Schedule Export Email" feature enables you to effortlessly manage your reporting tasks. By setting up automated exports of essential data, you can wave goodbye to manual retrieval. This feature is time-saving and ensures that you receive crucial reports directly in your inbox without any manual intervention. Whether it's occupancy reports for your revenue meetings or product order summaries for your team, scheduled export emails keep you informed without the hassle. With this powerful tool at your disposal, you can focus on strategic decision-mak

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victor.lesaux
Mews Employee
10 months ago
Magali.Elhage
Mews Employee
Magali.ElhageMews Employee
published in Onboarding

Overcoming the Fear of Your Software MigrationBlog

Change is an inevitable part of life, and in the dynamic world of technology, it is particularly dominant. When it comes to the software you use as the heart of your business, the fear of change can often arise, and it’s understandable. You may have invested time and resources in adopting a particular software that you have been using for years, and the prospect of changes being introduced can be daunting. However, with the right approach and support from the Mews Onboarding team, you can confidently navigate through the changes, ensuring a seamless and successful transition for your team, and maximizing the value of your PMS. ✅ Understanding the Fear of Change: Change can trigger various emotions, including fear, anxiety, and resistance. The fear of change typically stems from the following concerns:   Disruption of your Operations: Change can disrupt established workflows and processes, leading to concerns around productivity losses and inefficiencies.  Customer Complaints: It might

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Magali.Elhage
Mews Employee
11 months ago
TomD
Mews Employee
TomDMews Employee
posted in Onboarding

Rate Structure

Hello everyone,It happened now a few times that I was in contact with hotels, that were not sure about how they would like to set up their rate structure, what rates to offer and how to define cancellation policies etc.Thus, I thought it would be nice to ask the community about what it is that is important for you, when developing a new rate structure?What are rates, where you think that they are a must-have?To me I often see the following rates:Flexible Rates (with free cancellation) Automatic payment only at the beginning of the stay Non-Refundable Rates (with no cancellation possible) Automatic payment at confirmation of the stay And sometimes special/cheaper rates that can only be booked if I stay for a specific amount of nights When I would create this rate structure, I personally would try to work as much as possible with derived rates. Thus, using one rate as the base rate for all the other rates.By doing this, I can eliminate the manual work of amending rates, and only need t

2
TomD
Mews Employee
1 year ago
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding

Demystifying Reservation Report: A Comprehensive Guide to Usage and ExamplesTutorial

In today's fast-paced world, efficient reservation management is crucial for businesses across industries. 🚀Reservation reports play a vital role in optimizing resources and ensuring customer satisfaction. With the rising number of inquiries about reservation reports, we've compiled a concise guide to address the most common questions. ❔This article provides practical examples and insights into their usage, enabling you to make informed decisions. Let's explore the power of reservation reports in transforming your reservation management processes. 🌟Introduction to the Reservation Report 📑Located in the middle of your Dashboard, the Reservation report is a goldmine of information in your system. From checking today’s arrival to overall monthly numbers, this versatile report can seem overwhelming, so I am here to help you with a few principles that will enable your new favorite report in Mews.Similar to other reports in Mews, you can find the filters on the right side of the screen. T

1100
victor.lesaux
Mews Employee
1 year ago
MarieBoulanger
Mews Employee
MarieBoulangerMews Employee
posted in Onboarding

Accounting categories

Hello Mews Community! 🤠 Using accounting categories, you can easily organize and track your property's products, revenue, and payments. Once you've set them up, your accounting team can make good use of these categories to keep tabs on your income and expenses 💻💳Remember, the accounting categories are different from your actual products. They simply help you link your products to specific categories for better organization 📁📂. So, let's say you have a shop on your property. You can link all the items to the 'shop 🛒' accounting category. When you check your accounting report and expand that category, voila! You'll see all the products linked to it, giving you a nice breakdown of your revenue. Oh, and don't worry, it'll even show the revenue divided by VAT rates.🤓 To create an accounting category you can follow this guide from the help center ❔If you are working with an accounting software, you will have to fill in the ledger account code. You have the option to have multiple acco

0
MarieBoulanger
Mews Employee
1 year ago

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