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Onboarding

If you're starting with Mews, get ahead with helpful guides, best practices and discussions.

  • 33 Topics
  • 56 Replies
33 Topics
K
KamalApprentice
asked in Onboarding
Arrivals report

Hello. Wer are new to mews. Anyone know how we could print a simple arrivals report with guest name and room no

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K
T
TorstenRApprentice
asked in Onboarding
Vectron Barumsatz in Mews Kasse

Hallo,wer hat eine Vectron Kasse und lässt seine Umsätze in Mews einspielen?Bei uns klappt das einspielen in den Buchhaltungsbericht.Aber es funktioniert nicht, dass der Barumsatz in die Kasse übertragen wird, so wie wir es eigentlich wollten, um nur noch eine Barkasse zu führen…Wer kann da evtl. weiterhelfen?GrußTorsten 

244
Svenja
B
BigJimApprentice
asked in Onboarding
How to skip the blue help button

Does anybody knows how to skip the blue help badge/button and his banner….? It is always covering parts of the screen.

663
paul.boulom
Mews Employee
M
mcd802Apprentice
asked in Onboarding
Know Your Customer error

I’m trying to complete the onboarding but when I go to submit i receive:“Please complete missing Company Representative information before submitting the KYC Project.” even though all fields are filled.  any thoughts how to bypass this and does anyone know if it will hold up my install timeline? Thanks! Matt

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M
P
PakasaApprentice
asked in Onboarding
Error in Import future bookings Booking.com

Hello!  We're going live these days, but before we really go online, I want my calendar to be completely accurate (we are switching from another booking system). All of our reservations are in it, with the exception of those made through Booking.com and Expedia.com. I want to download the future reservations so they are in our calendar and also updated automatically. I do this through Marketplace>Booking.com, however, I keep getting an error message. The error message is: Code: 400, Message: you do not have access to the requested hotel. URGENT: Invalid credentials from Booking.com.However, I am logged in with the administrator account in MEWS, so that cannot be the cause. Can anyone help me?  

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jessica.becker
Mews Employee
Lucile.Lafont
Mews Employee
Lucile.LafontMews Employee
published in Onboarding
Mews POS: When to Use the Web Interface and When to Use the App?Tutorial

Hi Community,When configuring Mews POS, it’s important to understand when to use the web interface versus the mobile app, as each serves distinct purposes.1. When Should I Use the Web Interface?The web interface is primarily used to configure and manage your Mews POS account. Through this platform, you can set up all the administrative and operational details required for your business.Key tasks you can perform via the web interface include:Creating your merchant account: Add essential administrative details, such as your business name, contact information, address, VAT number, and more. Payment method setup: Your onboarding manager or support team will help configure the payment types that best suit your business requirements. Tipping: Once the payment methods are configured, you can decide which ones should include tipping. Simply open the payment type and toggle the tipping flag for the appropriate method (e.g., cash or card). Keep in mind that some payment methods, such as vouchers

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Lucile.Lafont
Mews Employee
Julian.Charpentier
Mews Employee
Julian.CharpentierMews Employee
posted in Onboarding
MEWS POS - Shift management

Dear Community,Please find here an overview of the Shift management feature within the POS app.  What is it ?The Shift Management feature provides control over two essential features: management of shifts (e.g : lunch service, dinner service), management of cash flow. How to use it ?To enable the Shift Management feature in the app, go the burger menu > settings > shift management.For each outlet, the shift needs to be open at the beginning of service and closed at the end of each service (or end of day). By doing so, you will be able to print reports directly from the application after each service. If not closed manually, a shift will automatically close after being open for 24 hours.Before opening a shift, the default cash float can be modified if needed. In this section, you will be able to see the current shift state (open/closed), history of past shifts, and the cash drawer information.  Shift reports can be printed by tapping on the printer icon on the top right or the "Pr

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Julian.Charpentier
Mews Employee
Andreventer003
Andreventer003Apprentice
asked in Onboarding
QR Codes - Mail Template

Hi There,  I am trying to add QR placeholder to other default mail templates, it adds the blurb “ Scan this QR code on arrival” but the QR code does not show on the preview? Any help on this? This would be applicable to all default mail templates as an example. not the ones already preset e.g. before start etc.. <p style='margin-top:0'>Scan this QR code on arrival.</p>{qrCode} <p>Dear {titlePrefix} {name},</p><p>Thank you for booking with {enterpriseName}! You can find a summary of the reservation details below:</p><div style='border-radius:4px;background:#ecf3fe;margin:0 -8px;padding:8px 8px 0 8px'>{summaryHtml}</div>{reservationDetailsHtml}<p>If you have any questions or need to change any details, please contact us at {enterpriseEmail}.</p><p>Kind regards,<br/>{enterpriseName}<p style='margin-top:0'>Scan this QR code on arrival.</p>{qrCode}   

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Sarah.Masterton-Brown
Mews Employee
Andreventer003
Andreventer003Apprentice
asked in Onboarding
Learning Paths - Role F&B Agent - non learning path under USER

Hi All,  Can you add any more learning paths anywhere? e.g. their is a F&B agent but cannot link a learning path to this person. either the F&B agent should be removed from roles or what learning path do we assign the F&B Agent Also where can i add more than one learning path? seems can only add 1 per user.   

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Andreventer003
joris.vanlessen
Mews Employee
joris.vanlessenMews Employee
published in Onboarding
My invoice from Mews POS did not end up in Mews PMS – How to fix it?Tutorial

Hello Community, When you are using Mews POS and during service you get this nasty pop up when you close an invoice saying ‘PMS Error’ you know that something went wrong.You can click ‘Show details’ to see what is wrong. And if you know how to fix it, to resolve this. If not, contact support to see why this invoice could not be transferred to the PMS.When you fixed the cause of the problem, you can go send the invoice to the PMS againIn the app:Go to your invoices and go to this specific one. Scroll down a bit and you will see the detailed error message again (in red). Followed by the buttons ‘CLEAR’ and ‘RETRY’. Just click ‘RETRY’ and it will send the invoice to the PMS.If it was successful, you will get a message and the buttons will disappear. You don’t need to do anything more.However, when it is not successful, a new error message will pop up:Sometimes fixing the cause will not help you in sending the invoice to the PMS. In that case you need to add this in the PMS manually. How t

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joris.vanlessen
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in Onboarding
Returning classification

Is the classification “returning” set by mews automatically and if yes when exactly?

691
S
Senior Guru
jones.eth
Senior Guru
jones.ethSenior Guru
posted in Onboarding
We are not able to reach Mews support 🤷‍♂️

Hey,we are new with Mews and our Boarding Manager is in the holidays. We don’t have an Account Manager assigned already so we don’t have someone to contact right now … 😌When contacting the support via [email protected] we get:Thank you for contacting Mews support. We wanted to inform you that we have recently made updates to our Terms and Conditions and Service Level Agreement, which took effect on March 20th, 2024. Due to these changes, we’re unable to reply directly to this message.… For all requests, we kindly ask that you submit your request through the Mews Digital Assistant on app.mews.com.In the commander we only have the Digital Assistant Chat which isn’t bad but not helpful for some of our problems and here in the forum we can’t share most of these problems because they almost everytime include information that cant be shared publicly or need the be viewed with property access … 🙈Right now it seems like a loop were the mews support is saying go to the Chatbot and the Bot says

3098
jones.eth
Senior Guru
G
Gregory LApprentice
asked in Onboarding
Paramétrage Etablissement

Bonjour à tous, Dans la configuration de compte et particulièrement dans établissement;Pensez-vous qu’il y a une différence sur notre compte et sa gestion au quotidien si on sélectionne :soit hôtel, soit spa, soit boutiques, soit complexe hôteliers ? Nous avons des salons de réceptions que nous devons gérer presque comme des chambres.Merci beaucoup ! 

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G
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in Onboarding
Assign Spaces to Housekeeping - Stayover or Departure

Hi, When assigning spaces to housekeeping, we need to know if it is a stayover or a departure. Is this possible ?

1463
S
Senior Guru
Danijela.Pavlovic
Mews Employee
Danijela.PavlovicMews Employee
published in Onboarding
Troubleshooting Printer Issues: Practical Solutions for Smooth OperationsTutorial

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.Let's delve into two primary categories of printer issues: Configuration and Network issuesConfiguration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware issues - This may be caused by device malfunctions or inc

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Danijela.Pavlovic
Mews Employee
Danijela.Pavlovic
Mews Employee
Danijela.PavlovicMews Employee
published in Onboarding
Mews POS: Making the ChangeBlog

Mews POS: Making the Change Transitioning from a familiar system to something entirely new can feel overwhelming. As a member of the Mews Onboarding team, I've had the opportunity to guide numerous customers through the process of adopting Mews POS. However, the onboarding journey may encounter delays due to assumptions or incorrect actions.In this article, I'll be offering valuable insights on how you can proactively prepare for a seamless transition to Mews POS. 1. Onboarding timelineIt would be helpful to monitor your workload closely to ensure the successful launch of your POS within the given four-week timeline.Below is the timeline that we work to together to ensure the process stays on track: 2. Complete POS courses on Mews University We highly recommend you and your team completing the Mews University POS courses. By completing the courses you will be able to confidently navigate the system and easily perform your job tasks.Find out more in this helpful article: What to expect

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Danijela.Pavlovic
Mews Employee
Darya
Mews Employee
DaryaMews Employee
published in Onboarding
Understanding Manager Report for Properties with Parent RoomTutorial

If you have parent rooms configured in Mews—dormitory rooms with beds, or apartments with bedrooms—your reports will provide you data that requires careful navigation. My foremost advice is to categorize rooms and parent-rooms differently (check this out Using the various Space types in Mews)  For instance, we distinguish between rooms and apartments, where apartments serve as parent rooms containing two standard rooms within. This differentiation allows us to segregate data in our Manager Report, providing distinct insights for rooms and apartments. If help is required with configuring your parent rooms, please refer to this help article for additional information. How to set up a Parent room? 1. Assign Different Space Types Start by assigning different space types to rooms and parent-rooms (navigate to Settings -> Services -> Stay -> Room Categories). For instance, consider categorizing rooms and apartments separately, with apartments representing the parent room containing

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Darya
Mews Employee
joris.vanlessen
Mews Employee
joris.vanlessenMews Employee
published in Onboarding
Mews PMS and POS - How to double check revenue streams?Tutorial

Dear Community,today, let's dive into an insightful exploration of accounting and sales reports, shedding light on revenue tracking and payment reconciliation across both the PMS and POS systems.When you access the accounting report, you'll notice it's divided into several sections: Revenue, Payments, Transactions, and Outlets. When checking POS revenue in the PMS, our focus lies on 'Revenue' and 'Outlets'.At the top, you'll also find 'Total Revenue' and 'Outlets'. You might panic when you see 'Outlets' showing 0. However, there's no need to worry; this is perfectly normal. Under 'Outlets', you'll find all revenue and payments from the POS sent to the PMS using any payment type, except for room charges. Since these bills are closed, they are balanced, meaning revenue minus payments equals 0. Room charges, on the other hand, are not closed yet and need to be included on the guest's bill, so they appear under revenue.If you're thinking, 'Oh no, my revenue is in two different places...',

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joris.vanlessen
Mews Employee
jamshed.kulkarni
Mews Employee
jamshed.kulkarniMews Employee
published in Onboarding
Meet Your Digital Wizard CompanionTutorial

Hi Dorothy! How’s Kansas?Oops – I was thinking of the great & powerful Wizard of Oz 😝But much like him, our Digital Onboarding Wizard will guide you to an effective and efficient Mews Onboarding Experience, and will give you some great tips to help maximize guest engagement at your property🪄The Digital Onboarding Wizard will be your North Star  for much of the duration of your setup & configuration. It is represented by a white lightbulb ensconced in a deep purple hue, like so:The sole purpose of the Wizard is to help you keep track of what has been done & what remains to be done. It will also be your point of contact with the Mews Onboarding Team, who will be happy to assist you with any questions that lie outside the purview of the Wizard & the Mews Community 🆘When you first open the Wizard, you will find a small widget that opens up to show you the steps that you need to complete before Going Live, like so: Pro Tip: If you’re anything like me and wear big glasses

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jamshed.kulkarni
Mews Employee
jamshed.kulkarni
Mews Employee
jamshed.kulkarniMews Employee
published in Onboarding
Crafting Effective Rate Restrictions in MewsTutorial

A restriction, or price restriction or rate fence, is essentially a way for you to tell your customers “Hey! Do you want this unbelievably priced, breakfast inclusive saver deal?, Well, you’ll have to earn it 😈”Not sure about restrictions in Mews? Check out our help guide here!For example – let’s say that there’s a huge music festival in town which starts on Friday evening and ends on Sunday morning. You know what this means – your hotel is going to be full on Friday & Saturday, but it will empty out on Sunday,But wait – restrictions can provide an amazing opportunity for you to not only fill up your hotel, but to maximize your revenues as well 😊Let’s go step by step:Identify what it is that you’re trying to doBreakdown the objectives. In this case, we want to:Stop people checking in on Friday Stop people checking out on Sunday Now, guests aren’t going to simply accept statements like these. We have to give them an alternative, or a condition through which they can do these thin

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MarketaOupi
Mews Employee
Darya
Mews Employee
DaryaMews Employee
published in Onboarding
Simplify Your Reservation Imports in Mews: A Step-by-Step GuideTutorial

​Introduction: Streamlining Reservation Imports 🌟Importing future reservations into Mews can be intimidating, especially for newcomers. Fear not, for we are here to guide you through the process step by step. This comprehensive guide offers clear and concise advice, making reservation imports a breeze, even for beginners. 🤓Step 1: Starting with a Clean SlateAccess your property's Settings. In the upper-right corner, click the user icon next to the question mark. Find and click "Download," then select "Download empty template.” This empty reservation template is now ready for your data.Step 2: Prioritize Essential InformationPay attention to mandatory fields marked with asterisks:Enter at least the guest's last name. Include their email address whenever possible. Did you know that hovering over column names reveals useful tips for data input?  For instance, the "Title" field is optional, but if you choose to fill it, stick to "Mister," "Miss," or "Misses." The "sex" field will be p

4847
j.spiess
Senior Guru
EstherH
Mews Employee
EstherHMews Employee
published in Onboarding
Elevate Your Housekeeping Management with Mews PMS: A Guide for 4 & 5-Star HotelsTutorial

​Unlocking the secrets of seamless housekeeping operations in prestigious 4 and 5-star hotels is an art, and Mews PMS is your masterpiece. Often overshadowed, the housekeeping department is a linchpin in crafting an unforgettable guest experience. In this comprehensive guide, we delve into essential insights and best practices, shining a spotlight on critical details that are sometimes overlooked in the pursuit of perfection.  Housekeeping Opening – Housekeeping Manager  In contrast to traditional methods, Mews redefines housekeeping management. Consider adopting the following approaches: Leverage our reports to organize your day efficiently—dispatch rooms/floors and keep tabs on housekeeping stocks and equipment.   Utilize our user-friendly app for your housekeeping staff. Some recommended reports to help organize your opening are as follows:  Space Status Report: for your housekeeping floor Managers. Reservation and customer notes can be added, products, time of arrival and departure

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EstherH
Mews Employee
Y
yxudousHelper
asked in Onboarding
Failed payments

Hello,We have recently onboarded and are experiencing some weird issues with mews payments. I have certain card transactions which “seem” to go through in the sense that they generate a payment that appears on the invoice, allows us to close it and also appears in the payment report in the Carte-Terminal section and in my accounting report. The transaction itself when processed did not result in any failure message to the user but its status in the payment report is empty and does not read “Débité” like my other successful transactions. The transaction does not appear in my payout report and has been confirmed by support to have basically failed. Does anybody else experience such issues? Is it me or is it absolutely not normal for the system to1.) Not warn the user at payment time that a transaction has failed so that he may correct it.2.) Not flag the transaction status as failed.3.) post a payment for this failed transaction that shows up on the closed invoice and in my accounting re

2907
alinadeanda
Mews Employee
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding
Post Go-live: Ensuring a Smooth Transition to Mews PMSTutorial

Congratulations on successfully implementing Mews Property Management System (PMS) in your hotel! The go-live phase is a significant milestone, marking the beginning of a new era of streamlined operations and enhanced guest satisfaction. While the initial implementation process has been completed, your journey with Mews is just beginning. This guide will outline the key steps involved in the post go-live phase to ensure a seamless transition and maximize the benefits of Mews PMS.1. Establish Clear Communication ChannelsKnow your point of contact for both technical and non-technical issues. For technical support, reach out to the Mews Support team. For general inquiries or strategic guidance, connect with your dedicated Account Manager. We are always happy to help you with any issue or doubt about the system. 2. Engage with the Mews CommunityIf you are here, you are one step ahead, however, do not hesitate to connect, share experiences, and find solutions to common challenges with fello

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victor.lesaux
Mews Employee
alexey.muel
Mews Employee
alexey.muelMews Employee
published in Onboarding
Elevate Your Property Operations: Exclusive Live Sessions at Mews UniversityTutorial

At Mews, we're dedicated to advancing the competencies of hospitality professionals, ensuring they're equipped with the knowledge and tools essential for success in today's dynamic industry. Recognizing the need for specialized learning, we've honed our focus, offering exclusive Live Sessions in two critical areas: "Reservations in Mews" and "Billing & Rebates." These sessions are not just courses; they're a bridge connecting you to the forefront of operational excellence.  Exclusive Live Sessions: A Focused Approach In addition to the standard curriculum of Mews University, we are pleased to offer two customized Live Sessions that are essential to the heart of property management systems:  Reservations in Mews: Delve into the extensive capabilities of the Mews reservation system with this session. It's crafted to assist you in mastering our user-friendly dashboard, streamlining reservation management, and comprehending the significance of our color-coded timeline that lies at the

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alexey.muel
Mews Employee
Community-widget-Referral-Program

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