Onboarding

In today's fast-paced world, efficient reservation management is crucial for businesses across industries. 🚀 Reservation reports play a vital role in optimizing resources and ensuring customer satisfaction. With the rising number of inquiries about reservation reports, we've compiled a concise guide to address the most common questions. ❔ This article provides practical examples and insights into their usage, enabling you to make informed decisions. Let's explore the power of reservation reports in transforming your reservation management processes. 🌟 Introduction to the Reservation Report 📑 Located in the middle of your Dashboard, the Reservation report is a goldmine of information in your system. From checking today’s arrival to overall monthly numbers, this versatile report can seem overwhelming, so I am here to help you with a few principles that will enable your new favorite report in Mews. Similar to other reports in Mews, you can find the filters on the right side of the scre

Hi Community, When configuring Mews POS, it’s important to understand when to use the web interface versus the mobile app, as each serves distinct purposes. 1. When Should I Use the Web Interface? The web interface is primarily used to configure and manage your Mews POS account. Through this platform, you can set up all the administrative and operational details required for your business. Key tasks you can perform via the web interface include: Creating your merchant account: Add essential administrative details, such as your business name, contact information, address, VAT number, and more. Payment method setup: Your onboarding manager or support team will help configure the payment types that best suit your business requirements. Tipping: Once the payment methods are configured, you can decide which ones should include tipping. Simply open the payment type and toggle the tipping flag for the appropriate method (e.g., cash or card). Keep in mind that some payment methods, such as vou

Hello Community, When you are using Mews POS and during service you get this nasty pop up when you close an invoice saying ‘PMS Error’ you know that something went wrong. You can click ‘Show details’ to see what is wrong. And if you know how to fix it, to resolve this. If not, contact support to see why this invoice could not be transferred to the PMS. When you fixed the cause of the problem, you can go send the invoice to the PMS again In the app: Go to your invoices and go to this specific one. Scroll down a bit and you will see the detailed error message again (in red). Followed by the buttons ‘CLEAR’ and ‘RETRY’. Just click ‘RETRY’ and it will send the invoice to the PMS. If it was successful, you will get a message and the buttons will disappear. You don’t need to do anything more. However, when it is not successful, a new error message will pop up: Sometimes fixing the cause will not help you in sending the invoice to the PMS. In that case you need to add this in the PMS manually

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively. Let's delve into two primary categories of printer issues: Configuration and Network issues Configuration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware issues - This may be caused by device malfunctions or i

Mews POS: Making the Change Transitioning from a familiar system to something entirely new can feel overwhelming. As a member of the Mews Onboarding team, I've had the opportunity to guide numerous customers through the process of adopting Mews POS. However, the onboarding journey may encounter delays due to assumptions or incorrect actions. In this article, I'll be offering valuable insights on how you can proactively prepare for a seamless transition to Mews POS. 1. Onboarding timeline It would be helpful to monitor your workload closely to ensure the successful launch of your POS within the given four-week timeline. Below is the timeline that we work to together to ensure the process stays on track: 2. Complete POS courses on Mews University We highly recommend you and your team completing the Mews University POS courses. By completing the courses you will be able to confidently navigate the system and easily perform your job tasks.Find out more in this helpful article: What to expe

If you have parent rooms configured in Mews—dormitory rooms with beds, or apartments with bedrooms—your reports will provide you data that requires careful navigation. My foremost advice is to categorize rooms and parent-rooms differently (check this out Using the various Space types in Mews) For instance, we distinguish between rooms and apartments, where apartments serve as parent rooms containing two standard rooms within. This differentiation allows us to segregate data in our Manager Report, providing distinct insights for rooms and apartments. If help is required with configuring your parent rooms, please refer to this help article for additional information. How to set up a Parent room? 1. Assign Different Space Types Start by assigning different space types to rooms and parent-rooms (navigate to Settings -> Services -> Stay -> Room Categories). For instance, consider categorizing rooms and apartments separately, with apartments representing the parent room containing multiple s

Dear Community, today, let's dive into an insightful exploration of accounting and sales reports, shedding light on revenue tracking and payment reconciliation across both the PMS and POS systems. When you access the accounting report, you'll notice it's divided into several sections: Revenue, Payments, Transactions, and Outlets. When checking POS revenue in the PMS, our focus lies on 'Revenue' and 'Outlets'. At the top, you'll also find 'Total Revenue' and 'Outlets'. You might panic when you see 'Outlets' showing 0. However, there's no need to worry; this is perfectly normal. Under 'Outlets', you'll find all revenue and payments from the POS sent to the PMS using any payment type, except for room charges. Since these bills are closed, they are balanced, meaning revenue minus payments equals 0. Room charges, on the other hand, are not closed yet and need to be included on the guest's bill, so they appear under revenue. If you're thinking, 'Oh no, my revenue is in two different places..

Hi Dorothy! How’s Kansas?Oops – I was thinking of the great & powerful Wizard of Oz 😝 But much like him, our Digital Onboarding Wizard will guide you to an effective and efficient Mews Onboarding Experience, and will give you some great tips to help maximize guest engagement at your property 🪄 The Digital Onboarding Wizard will be your North Star for much of the duration of your setup & configuration. It is represented by a white lightbulb ensconced in a deep purple hue, like so: The sole purpose of the Wizard is to help you keep track of what has been done & what remains to be done. It will also be your point of contact with the Mews Onboarding Team, who will be happy to assist you with any questions that lie outside the purview of the Wizard & the Mews Community 🆘 When you first open the Wizard, you will find a small widget that opens up to show you the steps that you need to complete before Going Live, like so: Pro Tip: If you’re anything like me and wear big glasses 🥸 , you can

A restriction, or price restriction or rate fence, is essentially a way for you to tell your customers “Hey! Do you want this unbelievably priced, breakfast inclusive saver deal?, Well, you’ll have to earn it 😈” Not sure about restrictions in Mews? Check out our help guide here ! For example – let’s say that there’s a huge music festival in town which starts on Friday evening and ends on Sunday morning. You know what this means – your hotel is going to be full on Friday & Saturday, but it will empty out on Sunday, But wait – restrictions can provide an amazing opportunity for you to not only fill up your hotel, but to maximize your revenues as well 😊 Let’s go step by step: Identify what it is that you’re trying to do Breakdown the objectives. In this case, we want to: Stop people checking in on Friday Stop people checking out on Sunday Now, guests aren’t going to simply accept statements like these. We have to give them an alternative, or a condition through which they can do these t

​Introduction: Streamlining Reservation Imports 🌟 Importing future reservations into Mews can be intimidating, especially for newcomers. Fear not, for we are here to guide you through the process step by step. This comprehensive guide offers clear and concise advice, making reservation imports a breeze, even for beginners. 🤓 Step 1: Starting with a Clean Slate Access your property's Settings. In the upper-right corner, click the user icon next to the question mark. Find and click "Download," then select "Download empty template.” This empty reservation template is now ready for your data. Step 2: Prioritize Essential Information Pay attention to mandatory fields marked with asterisks: Enter at least the guest's last name. Include their email address whenever possible. Did you know that hovering over column names reveals useful tips for data input? For instance, the "Title" field is optional, but if you choose to fill it, stick to "Mister," "Miss," or "Misses." The "sex" field will be

​Unlocking the secrets of seamless housekeeping operations in prestigious 4 and 5-star hotels is an art, and Mews PMS is your masterpiece. Often overshadowed, the housekeeping department is a linchpin in crafting an unforgettable guest experience. In this comprehensive guide, we delve into essential insights and best practices, shining a spotlight on critical details that are sometimes overlooked in the pursuit of perfection. Housekeeping Opening – Housekeeping Manager In contrast to traditional methods, Mews redefines housekeeping management. Consider adopting the following approaches: Leverage our reports to organize your day efficiently—dispatch rooms/floors and keep tabs on housekeeping stocks and equipment. Utilize our user-friendly app for your housekeeping staff. Some recommended reports to help organize your opening are as follows: Space Status Report: for your housekeeping floor Managers. Reservation and customer notes can be added, products, time of arrival and departure. Tas