Skip to main content

Onboarding

If you're starting with Mews, get ahead with helpful guides, best practices and discussions.

  • 39 Topics
  • 77 Replies
39 Topics
A
Anna CESenior Apprentice
asked in Onboarding
Channelmanager

Ich bin seit Ende Juli live, habe aber das Problem wenn ich Restriktionen für den Channelmanger eingebe dass diese nicht übernommen werden. Jetzt bin ich in Zeiten wo wir Kapazität haben auf Bookin.com und Expedia als nicht buchbar gemeldet und die Geblockten Zeiträume für 2026 die geschlossen sein sollten, sind alle buchbar.   

415
josue.orellana
Mews Employee
esther.haury
Mews Employee
esther.hauryMews Employee
published in Onboarding
Bookable Products vs. Additional Services in Mews: Know the Difference
Bookable Products vs. Additional Services in Mews: Know the Difference

Ever wondered what makes a bookable product different from an additional service in Mews? You're not alone! Let's crack on and clear up the confusion, so you can set them up like a pro (and avoid a billing headache later). 😄More info: Understanding services What’s a  Bookable Product? 🛏️✨ A bookable product is tied directly to a booking.  Must link to a service (Like : Long Stay, Seminar).  Only sold with a reservation.   Rules & automation: add breakfast or packages automatically.  Flexible billing: once per stay, per person, per night… you choose.  Fixed price (no on-the-spot discounts).  Great for upselling — they show in the Booking Engine and pre-checkin emails.  Handy examples:  🥐 Breakfast (billed per person, per night—easy to automate alongside room rate)  🐶 Pet fee (per night)  🍾 Romantic package (champagne + chocolates, usually “once”)  🏛️ City tax (per person, per night—watch those local regs!)  Setup guide: How to create a product in Mews Operations  What’

301
A
Mews Employee
joris.vanlessen
Mews Employee
joris.vanlessenMews Employee
published in Onboarding
Tips & Service Charges in Mews POS – How To Handle It
Tips & Service Charges in Mews POS – How To Handle It

Hey everyone,I wanted to share something a lot of clients run into with tips and service charges in Mews POS, and how I would manage it in my property. Maybe it’s useful for you too!Tips are always going to the staff. Sometimes you do it on a monthly basis, or a weekly basis. Sometimes the waiting staff is allowed to take the money out of the wallet at the end of the shift. If you are not doing this by waiters on a shift basis, you can go down to the “Here’s the tricky part” bit. I am explaining here if tips AND service charge are paid out to the staff, if it is only tips, it is the same flow. You just ignore the service charge bit.In the shift reports, Mews POS shows service charges and tips together under one other.             During a shift, you can also log deposits and withdrawals — so if someone takes cash tips out of the register, just record it as a withdrawal. (How to make a deposit/withdrawal from the cash drawer in Mews POS)One thing to note: the tip amount in the report is

550
joris.vanlessen
Mews Employee
esther.haury
Mews Employee
esther.hauryMews Employee
published in Onboarding
Checklist for Success: What to Double-Check After Going Live with Mews
Checklist for Success: What to Double-Check After Going Live with Mews

You’ve made it through your Mews go-live… congratulations!  Now, let’s make sure everything’s running smoothly. Use this handy checklist to catch any sneaky issues and score peace of mind. 🌟 Key Cutter Connections  Are your key cutters connected and making keys as expected? For help with key cutters, see our article on key cutter integrations🗝️  Reservation Checks  Confirm that all reservations were imported correctly (from your channel manager, OTAs, website, manual entries, groups, or allotments). Guide here   🛎️  Double-check guest numbers (adults/children), dates, room categories, and that agencies are linked properly for each booking. If you need more on reservation details or the Reservations overview module, see this article   Pricing Tab  Review that all nightly rates and charges are correct. For a refresher on rate management, visit this article 💵  Items and Extras  Make sure all extra products (breakfasts, pet fees, etc.) are attached to bookings correctly (whether per p

140
esther.haury
Mews Employee
Johannes Rott
Senior Guru
Johannes RottSenior Guru
asked in Onboarding
OT inklusive im Zimmerpreis - Betriift WIENER Kollgen.

 Hallo zusammen 👋,wir befinden uns aktuell im Onboarding-Prozess für unser neues Hotel in Wien 🏨🇦🇹.Dabei sind wir auf folgendes Thema gestoßen: Die Kolleg:innen vor Ort arbeiten mit der Ortstaxe als inkludierte Leistung, das heißt, sie darf nicht separat on top ausgewiesen werden ❌➕.Unser aktueller Workaround sieht so aus:Wir rechnen die 2,5 % als zusätzliches Produkt 💡 und ziehen dann über ein weiteres Produkt den gleichen Betrag wieder von der Logis ab 🔄, sodass die Ortstaxe technisch enthalten ist – aber korrekt abgebildet wird ✅.Hat jemand von euch vielleicht eine einfachere oder elegantere Lösung? 🤔💭Wir freuen uns über eure Ideen und Erfahrungen! 🙏✨ 

524
Robin Gustavsson
Senior Guru
Johannes Rott
Senior Guru
Johannes RottSenior Guru
posted in Onboarding
Matrix42 API

Hi Community, is anybody using an API Connection to POS Matrix?kind regardsJohannes Rott

230
Johannes Rott
Senior Guru
A
ArpanApprentice
asked in Onboarding
Can not get the Onboarding Wizard to show in Brave or Firefox

Hello!I am a new Mewser and would love som guiding now when I can not get the Onboarding Wizard to show. I am using VPN but tried everything from taking this away to allowing third party cookies but it just does not show. I dont like to take these away ofcourse when I want to make as much safetymoves online as possible.Any guidence on how to get the Onboarding Wizard showing in a safe way?Best regards,Arpan

853
A
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding
Demystifying Reservation Report: A Comprehensive Guide to Usage and Examples
Demystifying Reservation Report: A Comprehensive Guide to Usage and ExamplesTutorial

In today's fast-paced world, efficient reservation management is crucial for businesses across industries. 🚀Reservation reports play a vital role in optimizing resources and ensuring customer satisfaction. With the rising number of inquiries about reservation reports, we've compiled a concise guide to address the most common questions. ❔This article provides practical examples and insights into their usage, enabling you to make informed decisions. Let's explore the power of reservation reports in transforming your reservation management processes. 🌟Introduction to the Reservation Report 📑Located in the middle of your Dashboard, the Reservation report is a goldmine of information in your system. From checking today’s arrival to overall monthly numbers, this versatile report can seem overwhelming, so I am here to help you with a few principles that will enable your new favorite report in Mews.Similar to other reports in Mews, you can find the filters on the right side of the screen. T

3471
K
K
KamalContributor
asked in Onboarding
Arrivals report

Hello. Wer are new to mews. Anyone know how we could print a simple arrivals report with guest name and room no

2397
Robin Gustavsson
Senior Guru
T
TorstenRApprentice
asked in Onboarding
Vectron Barumsatz in Mews Kasse

Hallo,wer hat eine Vectron Kasse und lässt seine Umsätze in Mews einspielen?Bei uns klappt das einspielen in den Buchhaltungsbericht.Aber es funktioniert nicht, dass der Barumsatz in die Kasse übertragen wird, so wie wir es eigentlich wollten, um nur noch eine Barkasse zu führen…Wer kann da evtl. weiterhelfen?GrußTorsten 

1284
Svenja
B
BigJimApprentice
asked in Onboarding
How to skip the blue help button

Does anybody knows how to skip the blue help badge/button and his banner….? It is always covering parts of the screen.

1073
paul.boulom
Mews Employee
M
mcd802Apprentice
asked in Onboarding
Know Your Customer error

I’m trying to complete the onboarding but when I go to submit i receive:“Please complete missing Company Representative information before submitting the KYC Project.” even though all fields are filled.  any thoughts how to bypass this and does anyone know if it will hold up my install timeline? Thanks! Matt

1374
M
P
PakasaApprentice
asked in Onboarding
Error in Import future bookings Booking.com

Hello!  We're going live these days, but before we really go online, I want my calendar to be completely accurate (we are switching from another booking system). All of our reservations are in it, with the exception of those made through Booking.com and Expedia.com. I want to download the future reservations so they are in our calendar and also updated automatically. I do this through Marketplace>Booking.com, however, I keep getting an error message. The error message is: Code: 400, Message: you do not have access to the requested hotel. URGENT: Invalid credentials from Booking.com.However, I am logged in with the administrator account in MEWS, so that cannot be the cause. Can anyone help me?  

1031
jessica.becker
Mews Employee
lucile.lafont
Mews Employee
lucile.lafontMews Employee
published in Onboarding
Mews POS: When to Use the Web Interface and When to Use the App?
Mews POS: When to Use the Web Interface and When to Use the App?Tutorial

Hi Community,When configuring Mews POS, it’s important to understand when to use the web interface versus the mobile app, as each serves distinct purposes.1. When Should I Use the Web Interface?The web interface is primarily used to configure and manage your Mews POS account. Through this platform, you can set up all the administrative and operational details required for your business.Key tasks you can perform via the web interface include:Creating your merchant account: Add essential administrative details, such as your business name, contact information, address, VAT number, and more. Payment method setup: Your onboarding manager or support team will help configure the payment types that best suit your business requirements. Tipping: Once the payment methods are configured, you can decide which ones should include tipping. Simply open the payment type and toggle the tipping flag for the appropriate method (e.g., cash or card). Keep in mind that some payment methods, such as vouchers

1360
lucile.lafont
Mews Employee
julian.charpentier
Mews Employee
julian.charpentierMews Employee
posted in Onboarding
MEWS POS - Shift management

Dear Community,Please find here an overview of the Shift management feature within the POS app.  What is it ?The Shift Management feature provides control over two essential features: management of shifts (e.g : lunch service, dinner service), management of cash flow. How to use it ?To enable the Shift Management feature in the app, go the burger menu > settings > shift management.For each outlet, the shift needs to be open at the beginning of service and closed at the end of each service (or end of day). By doing so, you will be able to print reports directly from the application after each service. If not closed manually, a shift will automatically close after being open for 24 hours.Before opening a shift, the default cash float can be modified if needed. In this section, you will be able to see the current shift state (open/closed), history of past shifts, and the cash drawer information.  Shift reports can be printed by tapping on the printer icon on the top right or the "Pr

790
julian.charpentier
Mews Employee
Andreventer003
Andreventer003Apprentice
asked in Onboarding
QR Codes - Mail Template

Hi There,  I am trying to add QR placeholder to other default mail templates, it adds the blurb “ Scan this QR code on arrival” but the QR code does not show on the preview? Any help on this? This would be applicable to all default mail templates as an example. not the ones already preset e.g. before start etc.. <p style='margin-top:0'>Scan this QR code on arrival.</p>{qrCode} <p>Dear {titlePrefix} {name},</p><p>Thank you for booking with {enterpriseName}! You can find a summary of the reservation details below:</p><div style='border-radius:4px;background:#ecf3fe;margin:0 -8px;padding:8px 8px 0 8px'>{summaryHtml}</div>{reservationDetailsHtml}<p>If you have any questions or need to change any details, please contact us at {enterpriseEmail}.</p><p>Kind regards,<br/>{enterpriseName}<p style='margin-top:0'>Scan this QR code on arrival.</p>{qrCode}   

1631
Sarah.Masterton-Brown
Mews Employee
Andreventer003
Andreventer003Apprentice
asked in Onboarding
Learning Paths - Role F&B Agent - non learning path under USER

Hi All,  Can you add any more learning paths anywhere? e.g. their is a F&B agent but cannot link a learning path to this person. either the F&B agent should be removed from roles or what learning path do we assign the F&B Agent Also where can i add more than one learning path? seems can only add 1 per user.   

772
Andreventer003
joris.vanlessen
Mews Employee
joris.vanlessenMews Employee
published in Onboarding
My invoice from Mews POS did not end up in Mews PMS – How to fix it?
My invoice from Mews POS did not end up in Mews PMS – How to fix it?Tutorial

Hello Community, When you are using Mews POS and during service you get this nasty pop up when you close an invoice saying ‘PMS Error’ you know that something went wrong.You can click ‘Show details’ to see what is wrong. And if you know how to fix it, to resolve this. If not, contact support to see why this invoice could not be transferred to the PMS.When you fixed the cause of the problem, you can go send the invoice to the PMS againIn the app:Go to your invoices and go to this specific one. Scroll down a bit and you will see the detailed error message again (in red). Followed by the buttons ‘CLEAR’ and ‘RETRY’. Just click ‘RETRY’ and it will send the invoice to the PMS.If it was successful, you will get a message and the buttons will disappear. You don’t need to do anything more.However, when it is not successful, a new error message will pop up:Sometimes fixing the cause will not help you in sending the invoice to the PMS. In that case you need to add this in the PMS manually. How t

3160
joris.vanlessen
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in Onboarding
Returning classification

Is the classification “returning” set by mews automatically and if yes when exactly?

1891
S
Senior Guru
jones.eth
Senior Guru
jones.ethSenior Guru
posted in Onboarding
We are not able to reach Mews support 🤷‍♂️

Hey,we are new with Mews and our Boarding Manager is in the holidays. We don’t have an Account Manager assigned already so we don’t have someone to contact right now … 😌When contacting the support via [email protected] we get:Thank you for contacting Mews support. We wanted to inform you that we have recently made updates to our Terms and Conditions and Service Level Agreement, which took effect on March 20th, 2024. Due to these changes, we’re unable to reply directly to this message.… For all requests, we kindly ask that you submit your request through the Mews Digital Assistant on app.mews.com.In the commander we only have the Digital Assistant Chat which isn’t bad but not helpful for some of our problems and here in the forum we can’t share most of these problems because they almost everytime include information that cant be shared publicly or need the be viewed with property access … 🙈Right now it seems like a loop were the mews support is saying go to the Chatbot and the Bot says

3658
jones.eth
Senior Guru
G
Gregory LApprentice
asked in Onboarding
Paramétrage Etablissement

Bonjour à tous, Dans la configuration de compte et particulièrement dans établissement;Pensez-vous qu’il y a une différence sur notre compte et sa gestion au quotidien si on sélectionne :soit hôtel, soit spa, soit boutiques, soit complexe hôteliers ? Nous avons des salons de réceptions que nous devons gérer presque comme des chambres.Merci beaucoup ! 

1784
G
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in Onboarding
Assign Spaces to Housekeeping - Stayover or Departure

Hi, When assigning spaces to housekeeping, we need to know if it is a stayover or a departure. Is this possible ?

1923
S
Senior Guru
danijela.pavlovic
Mews Employee
danijela.pavlovicMews Employee
published in Onboarding
Troubleshooting Printer Issues: Practical Solutions for Smooth Operations
Troubleshooting Printer Issues: Practical Solutions for Smooth OperationsTutorial

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.Let's delve into two primary categories of printer issues: Configuration and Network issuesConfiguration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware issues - This may be caused by device malfunctions or inc

2950
danijela.pavlovic
Mews Employee
danijela.pavlovic
Mews Employee
danijela.pavlovicMews Employee
published in Onboarding
Mews POS: Making the Change
Mews POS: Making the ChangeBlog

Mews POS: Making the Change Transitioning from a familiar system to something entirely new can feel overwhelming. As a member of the Mews Onboarding team, I've had the opportunity to guide numerous customers through the process of adopting Mews POS. However, the onboarding journey may encounter delays due to assumptions or incorrect actions.In this article, I'll be offering valuable insights on how you can proactively prepare for a seamless transition to Mews POS. 1. Onboarding timelineIt would be helpful to monitor your workload closely to ensure the successful launch of your POS within the given four-week timeline.Below is the timeline that we work to together to ensure the process stays on track: 2. Complete POS courses on Mews University We highly recommend you and your team completing the Mews University POS courses. By completing the courses you will be able to confidently navigate the system and easily perform your job tasks.Find out more in this helpful article: What to expect

1360
danijela.pavlovic
Mews Employee
darya.potapova
Mews Employee
darya.potapovaMews Employee
published in Onboarding
Understanding Manager Report for Properties with Parent Room
Understanding Manager Report for Properties with Parent RoomTutorial

If you have parent rooms configured in Mews—dormitory rooms with beds, or apartments with bedrooms—your reports will provide you data that requires careful navigation. My foremost advice is to categorize rooms and parent-rooms differently (check this out Using the various Space types in Mews)  For instance, we distinguish between rooms and apartments, where apartments serve as parent rooms containing two standard rooms within. This differentiation allows us to segregate data in our Manager Report, providing distinct insights for rooms and apartments. If help is required with configuring your parent rooms, please refer to this help article for additional information. How to set up a Parent room? 1. Assign Different Space Types Start by assigning different space types to rooms and parent-rooms (navigate to Settings -> Services -> Stay -> Room Categories). For instance, consider categorizing rooms and apartments separately, with apartments representing the parent room containing

2340
darya.potapova
Mews Employee
Community-widget-Referral-Program

Latest badge winners

Show all badges
Terms and ConditionsCookie settings