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Hello! ​@Mews Community Team 

I noticed a very annoying issue with the KIOSK App update process.

Since we, and most probably everyone else (?) is running the App for Guest SelfCheckIn in Single App Mode / Kiosk Mode on the iPad automatically updating the app through the app store or via MDM is not possible. I guess because the App is forced to stay open and cannot be updated while open.

Therefore someone has to manually deactivate the Single App Mode through MDM or Supervised Access Tools. We use iMazing to put the iPad in Supervised mode and therefore the update process is extra tedious (go there, connect with cable to Mac, deactivate Single App Mode, initiate App Store Updates, reacticate Single App Mode )

It would be appreciated if functionality breaking updates were announced in a mailing list so that we are aware if the fact that we need to go and update the app manually. Furthermore less frequent breaking updates would be appreciated.

in the last few weeks we had to at least three times update our iPad Kiosk app manually because it’s in Kiosk mode - and we only know about that once guest cannot check in in the evening - very annoying. It’s not really nice that missing certain KIOSk App updates results in the app becoming dysfunctional (Error after guest entered all the data: „Data cannot be submitted, please try again“ over and over again)

Is anyone else experiencing the same? Hoe do you deal with that? What do you wish Mews would do differently in this regard?

Best wishes,

Jean-Philipp

(writing this after a late night App update intervention 😉 )

HI ​@j.spiess,

same here, we do experience the same and our IT guy needs to do that .. none of us is capable to do so.

No other solution is possible and i would love to see a solution provided by MEWS.

 

Other big issue, we do struggle with the setup do to passport Details, we had an option to exclude austrian citiziens, but now its either they need to add the details or if we change non of the EU citizien need to fill in.

any soltuion on that?

thanks!

HI ​@j.spiess,

same here, we do experience the same and our IT guy needs to do that .. none of us is capable to do so.

No other solution is possible and i would love to see a solution provided by MEWS.

 

Other big issue, we do struggle with the setup do to passport Details, we had an option to exclude austrian citiziens, but now its either they need to add the details or if we change non of the EU citizien need to fill in.

any soltuion on that?

thanks!

Regarding the passpot details - i did not observe that yet - for Austrians no passport details is requested as far as I recall, otherwise yes? I think this is hardcoded for the legal environment - maybe something has been set up wrong during onboarding? Did you ask support about it ?

BG, 
JP.

​@j.spiess yes we did talk to support and our onboarding manager as we are still in onboarding our third hotel. it seems a bit like a bug, sometimes it is required sometimes not.

Couldn´t see a match in between when it is requested and when not.

Again a breaking kiosk update today ? See status.mews.com…

please, mews team, stop pushing kiosk app updates so frequently… these devices MUST be reliable! 

best regards,

Jean-Philipp.

​@j.spiess same opinion here! a lot of struggling with those updates...

Hi everyone,

We want to acknowledge that we are aware of the recent stability issues affecting our kiosk. We understand how critical a reliable is to your daily operations and guest experience, and we sincerely apologize for any disruption these issues have caused.

Our engineering team has made resolving these stability problems our top priority. Our aim is that once we have fixed these stability issues, the releases and updates will become less frequent. 

On behalf of the kiosk team, thank you for your patience as we work to resolve this issue.

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