Skip to main content

Hi everyone,

We’re setting up a recurring group booking workflow and I’d love some advice on the best way to handle communication settings.

Every week we host the same tour group that:

  • Stays for 3 nights

  • Sends us a rooming list a few weeks in advance

  • Arrives by bus and checks in with ID at reception

  • Already has everything prepaid by the tour company

The challenge:

  • We don’t want each individual guest to receive confirmation, pre-arrival, or check-in emails. They don’t need communication from us, they just show up, stay, and leave.

  • We also don’t want the tour company (payer) to receive 20+ confirmation and check-out emails every week. One invoice and one confirmation is enough.

Has anyone found a clean way in MEWS to set this up efficiently? Do you:

  • Leave guest emails blank?

  • Use a “dummy” email for the payer profile?

  • Or is there a smarter way to suppress automated emails for certain groups/rates?

Any tips from other properties or confirmation on best practices would be super helpful.

Thanks!

Hi ​@Bernie, 

Thank you for your question. The best approach in this case is not to add guest emails to profiles.
Please also avoid using dummy or generic email addresses in profiles, as this can lead to complications.

At the moment, there is no way to suppress guest emails at a rate level, this can only be configured at the service level.

If you have any further questions, please let me know.


Warm regards, 

Thanks for your answer Elena, not the answer I was hoping for, but thanks anyway! 😉

Terms and ConditionsCookie settingsAccessibility statement