Skip to main content

Product best practice

Share your way of doing things and learn from others

  • 266 Topics
  • 723 Replies
266 Topics
Nina
NinaHelper
asked in Product best practice
Duetto X MEWS

Guten Morgen, gibt es hier in der Community jemanden der Duetto in Kombi mit MEWS erfolgreich verwendet? Gibt es Tools die mit MEWS nicht funktionieren? (oft stellt sich das ja erst nach Integration raus)Hauptsächlich geht es mir um die Automatisierung. Das Restriktionen setzten. Und um die Möglichkeit in Duetto Raten mit verschiedenen Abschlägen einzustellen über eine Restriktion (z.B. die Frühbucherrate). Kann MEWS das einwandfrei umsetzten? Über einen Austausch hierzu würde ich mich freuen.Vielen Dank und liebe GrüßeNina 

603
Nina
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Click around. See the magic.

Markets move fast. Blink and you’ve already missed a revenue opportunity.  To keep up (and even get ahead of market shifts), top-performing hotels are switching to smarter pricing tools like Atomize, a Mews company. We’ve built some interactive product tours so you can explore Atomize at your own pace. Click around, get a feel for the platform, and see what it could do for your hotel.  Take a tour – pick your path  Choose a quick self-guided tour based on what matters most to you: 📊 Data-driven insights:Explore how Atomize helps you spot trends and make smarter decisions, faster. 💰 Optimize revenue:See how dynamic pricing keeps your rates competitive and your revenue healthy. 🏆 Competitive advantage:Discover how Atomize tracks the competition, so you’re never left playing catch-up. ✨ Operational efficiency:Automate tasks to streamline operations and save valuable time. 🔮 Forecasting:Get a glimpse of how forward-looking data can sharpen your strategy. Curious about how Atomize could

1350
ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
neue Segmentierung

Hallo zusammen,wir planen auf eine neue Segmentierung umzustellen und ich wollte fragen, ob schon jemand damit Erfahrungen gemacht hat.Folgender Punkt:die bestehenden Segmente kann ich nicht ausblenden, nur löschen - was passiert mit den Historybuchungen, wenn die angelegten Segmente gelöscht werden? Gibt es andere Faktoren, auf die zu achten wäre?Danke für eure Rückmeldung.lg, Jasmin

423
adeline.baesler
Mews Employee
R
ryefliederApprentice
asked in Product best practice
Embedding a dynamic link in HTML: Styling Mews Mailings

Hi all, I am making a series of buttons to feature in our Check In Online Email. Will the highlighted row below work properly if I embed the placeholder {chatUrl} inside the HTML? It’s easier to customize the button that way. <div>    <div class="button-row">        <a href="{chatUrl}" class="booking-button"> Chat with us! </a>    </div></div>  Thanks!

511
ettore.zotarelli
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Stornobedingungen

Hallo zusammen,weiß jemand, ob es Änderungen in der Zuweisung von Stornobedingungen geben soll?Ich verstehe nicht, warum man die Stornofristen nicht unabhängig von einer Rate hinterlegen kann.@Mews gibt es nicht die Möglichkeit die Restriktionen als zusätzliches Reservierungsfeld einzubauen?Als Messehotel ist es echt anstrengend mit über 20 Raten arbeiten zu müssen, aufgrund verschiedener Stornofristen.Vielleicht hat ja jemand einen Anwendertipp? Danke und viele Grüße

34412
K
R
ryefliederApprentice
asked in Product best practice
all things billing automations

Hi folks, We are new to MEWS and haven’t delved into Billing Automations yet. Can you offer some use cases? We are excited to use all its features! Savvy suggestions and feedback appreciated! Thank you!Rye

363
Robin Gustavsson
Guru
jason.warnaar
Mews Employee
jason.warnaarMews Employee
posted in Product best practice
Email Template Customization: Are you getting the most out of them?

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

158028
R
A
Andrea BonettiApprentice
asked in Product best practice
Duetto Restrictions

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

391
adeline.baesler
Mews Employee
CharlieDelamare
Mews Employee
CharlieDelamareMews Employee
published in Product best practice
TIP OF THE WEEK: Boost Your Efficiency with Custom Links in Mews!Tutorial

Hey everyone! 🙋🏽 I wanted to remind you all about a fantastic feature in Mews that can significantly enhance your productivity and streamline your operations: Custom Links. 🌟 If you haven’t explored this functionality yet, or forgot it exists, you’re missing out on some serious time-saving benefits! ⏰ Here are some key advantages of utilizing Custom Links in Mews: 1. Syncing Bookmarks:Syncing bookmarks between different PMS users, all working on different machines and making sure they all have access to a core set of platforms can be difficult, especially when someone is new or you get a new PC. Custom links allow you to have a consistent set of favorites, or bookmarks, inside the PMS, accessible to all users. 2. Quick Access to External Systems:With custom links, you can set up quick access to external systems right from your Mews dashboard. Whether you need to manage your channel connections, update your OTA listings, or access other essential tools, custom links make it incredibl

1151
K
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Berlin hotel automates pricing and boosts performance with Atomize

For HOLI City Apart Hotel in Berlin, rate management was an all-too-familiar challenge: pricing was time-consuming, and manual adjustments couldn’t keep up with fast-moving demand. That all changed when they introduced Atomize, a Mews company and powerful Revenue Management System (RMS), into their tech stack. From manual to automated – with measurable results With Atomize in place, the team at HOLI shifted from reactive pricing to a proactive, automated strategy. Instead of manually tracking market changes and tweaking rates manually, Atomize now optimizes pricing automatically in real time. "Atomize helped us increase revenue because pricing updates happen instantly - crucial for a city hotel like ours."   - Stefan Langhein, Hotel Director, HOLI City Apart Hotel  The result?  A spectacular drop in manual workload for the team  Smarter, faster pricing decisions driven by live data  Better revenue performance thanks to demand-based rate updates  Built to work seamlessly with Mews Bec

400
ellen.hartelius
Mews Employee
A
anapantsulaiaApprentice
posted in Product best practice
Restaurant POS

Can anyone share the feedback about Mews restaurant POS?

190
A
StijnD
StijnDContributor
posted in Product best practice
Passkeys vs 2FA via e-mail

Hi thereLast week, the new passkeys feature was highlighted in the release notes.We are using the 2FA option for all teams who have access to their own personal mail address.A link is sent to the user via mail. It would be difficult for a hacker to have access to the mailbox of the user so quickly.Concerning the passkeys, we are wondering how waterproof the QR-code is?What are your thoughts on this?

423
j.spiess
Superstar Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
German hotel chain unlocks smarter, faster pricing with Atomize

For German hospitality chain JustStay, pricing used to come with a catch: their previous RMS (Revenue Management System) wasn’t fully integrated with their PMS, which meant delays and disconnects between pricing decisions and what actually appeared online. Now, with Atomize seamlessly connected to Mews, those frustrations are a thing of the past. “We’re excited to see Atomize take our revenue management into a whole new era.”   – Dr Christoph Hamann, Managing Director at JustStay.  Integrated systems, optimized outcomes Before Atomize, JustStay struggled with slow, clunky processes and missed revenue opportunities. But Atomize’s deep integration with Mews changed everything. Price updates flow directly from Atomize to the PMS and onto OTAs – no delays, no manual fixes, just smooth, automated revenue optimization. The JustStay team now benefit from: ✅ Seamless, real-time pricing updates across all distribution channels ✅ Less time spent on manual corrections or pricing admin ✅ A smarter

180
ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Stornogebühr

Hallo zusammen, wenn wir in Mews den Haken setzen bei ‘Stornierungskosten erheben’ werden die Stornokosten aber mit 7 % anstatt mit 0% Mwst. aufgebucht.Ist das etwas, was wir über die Einstellungen steuern können, oder ist das ein Mewsthema?Danke euch. viele Grüße, Jasmin

913
E
Dirkjan
DirkjanContributor
posted in Product best practice
Auto logout + keyboard shortcut

Hi everyone,  We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L  I thought I could be handy for more smaller hotels who have multiple employees sharing one pc.   You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime = LogoutMinutes * 60000;// Initialize the timer variablelet timer = null;// Add an event listener for 'keydown' eventsdocument.addEventListener('keydown', e => { // Reset the timer on any key press resetTimer(); // If 'Control' key is held down and the 'l' key

54913
mauritsbots
Superstar Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Atomize RMS saves Norwegian hotel group 50 hours per week

When Norwegian group Kronen Hotels automated their revenue management through Atomize, a Mews company, they unlocked massive time savings – 50 hours per week across the group. Not only that, RevPAR jumped by 35%. Want to know the story behind those numbers? 👇  Revenue management, simplified For Kronen Hotels, managing the revenue strategy for five different properties meant applying pricing updates and tracking market and competitor data – all manually. That's hours and hours of time that could be spent on more valuable tasks. They needed a system that would streamline their operations through automation.  “Atomize turned out to be exactly the system we needed. It automatically collects and analyzes live internal and market data 24/7 for the next 365 days. This saves us about ten hours a week per hotel, which comes to fifty hours per week in total.”  - Chris Pedersen, CEO, Kronen Hotels  But Atomize is about more than time savings. With real-time price recommendations, the team can en

240
ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Billing automation Rate change

Has anyone had this error message that the automatic billing is removed when you change another rate in an existing reservation?I have set up automation for one company, but also selected all rates in the settings.Best regards,Jasmin

393
adeline.baesler
Mews Employee
J
Guru
Jasmin H.Guru
asked in Product best practice
Email failure

Does anyone know if Mews is planning a feature where you get an error message or notification if the mail transfer was not successful? It is not possible to check every send status after a confirmation or invoice. Also, many mails from mews seem to end up in the spam folder. 

392
mauritsbots
Superstar Guru
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Best Western Sure Collection hotel saves 20-30 hours a month with Atomize

For historic Swedish property Frimurarehotellet, embracing an AI-driven Revenue Management System that optimizes rates in real time was an inspired move. The result? Less manual work, 20-30 hours saved every month, and an 8% boost in revenue. 👇  Smarter pricing, slicker operations At Frimurarehotellet, tradition and innovation go hand in hand. But its revenue management processes needed a modern touch. Manual pricing was time-consuming and led to missed opportunities. Enter Atomize, a Mews company. With powerful automation, Atomize freed up hours each week by eliminating manual rate tasks. As for revenue, no opportunity is lost – sophisticated algorithms dynamically price rooms based on market trends, competitor rates, and demand forecasts, ensuring optimal pricing every time.  8% increase in RevPAR  8% revenue growth  30 hours saved every month   “Atomize takes data from the web booking engine, such as unique searches and non-bookings into consideration for the rate suggestions and

220
ellen.hartelius
Mews Employee
J
Guru
Jasmin H.Guru
posted in Product best practice
Grouplist for upload

What is absolutely missing in the Excel template is the column with language. You always have to go back to the profile to enter the language so that communication takes place in the guest's language. Please add this urgently!!!

202
S
Ethros
EthrosHelper
asked in Product best practice
How is an optional reservation confirmed without credit card?

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense? Currently:FD: Manually create Optional Reservation MEWS: Optional Reservation Email sent GUEST: clicks on email and then “Confirms” MEWS: Reservation Confirmed MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in” FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken GUEST: Checks in Online (hopefully!) and enters CC info FD: We can charge the reservationThat Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email. Isn’t it the card information that confirms the reservation?  Isn’t a reservation without payment information is fundamentally not confirmed? Am I wrong on this?Thanks!Ethan

20312
S
P
PHman88Helper
asked in Product best practice
House use | assign multiple rooms

Hello, Just an idea: Would it be possible to have the ‘house use’ function with the possibility of assigning multiple rooms at once? Currently you have to do it one by one. 

292
S
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Hotel-apartment hybrid boosts ADR by 19% and leads competitors in occupancy

When EMA House implemented Atomize, a powerful Revenue Management System and a Mews company, General Manager Jonathan Anthamatten expected a boost in performance. But the actual results – 19% higher ADR and 80% occupancy compared to a 50% local average – blew him away. Real-time pricing, real revenue growth Before Atomize, the team at EMA House looked at historic data and competitor analysis to set their rates. But they knew they needed a more proactive strategy. Atomize identifies emerging demand by continuously evaluating forward-looking market data. As a result, it suggests optimized rates instantly without endless manual research.  Now, rates at EMA House are updated automatically in real time, ensuring they're always competitive while maximizing ADR and occupancy. “I’m happy we decided to use Atomize as our revenue management system. Without it, we would have missed many opportunities to maximize our rates and generate much-needed revenue.”   - Jonathan Anthamatten, General Manage

210
ellen.hartelius
Mews Employee
S
Sam.CHelper
asked in Product best practice
City tax and Mews Booking engine

Hi Community, We have recently switched to hardcoded city tax, exclusive from rates and have now found out that only city tax products will display on the Mews booking engine, not the hard coded city tax. A huge issue as we need to display the total price to guests before booking, not disclosing this price is extremely misleading. Has anyone found a workaround? We do not want to work with products and do not want to include City Tax in the rate. Thanks, Sam

475
S
S
StefanSenior Contributor
posted in Product best practice
Card dispenser for Self-Check-In station

Hello dear community,We are planning to set up a self-check-in station in our hotel. We are now looking for a card dispenser that is not only functional but also visually appealing. We can't really find anything reasonable on the Internet that doesn't look too cheap. Do any of you also have a self-check-in station with a card dispenser and can you recommend one?I would be grateful for any tips.

733
A
Community-widget-Referral-Program

Latest badge winners

  • Community Helper
    Monja Lorrehas earned the badge Community Helper
  • Community Helper
    Frankhas earned the badge Community Helper
  • Frequent Flyer
    dani.molinahas earned the badge Frequent Flyer
  • Community Helper
    ChrisHohas earned the badge Community Helper
  • Community Helper
    niki.dohas earned the badge Community Helper
Show all badges
Terms and ConditionsCookie settings