Groups
Product Guides
News and Updates
Events
Ideas

Home
Learn and Share
Product best practice

Product best practice

Share your way of doing things and learn from others

132 Topics
379 Replies

When you subscribe we will email you when there is a new topic in this category

132 Topics

Recently active

Most replies Most views Newest first

GonzaloMews Employee

published in Product best practice

TIP OF THE WEEK: Mews Terminal SetupTutorial

Hello Community! 🌟Do you know how easy and fast it is to get your Mews Terminal and set it up? I had the chance to go through the whole cycle, from ordering the Terminal to setting it up in a property and connecting it to a Mews Kiosk, just as any Mews property would do. This was my first time doing it, and I accomplished it by simply following the documentation on the Help Center.It took me 2 minutes to order it (the most time-consuming part was double-checking the delivery address). It took me around 8 minutes to set up the terminal itself and the Terminal Integration within Mews (more than half of this time was spent on updating the Terminal Software).My goal was to get my Kiosk to work with this terminal, not only to pay for reservations but also to test the Early Check-In option. This took me less than 1 minute. So, in around 10 minutes, you can charge your guests and have all your payments integrated into Mews. Since the Terminal tokenizes your guests' cards, it is stored in a s

300

3 months ago

MarieBoulangerMews Employee

posted in Product best practice

Creating a package with a product included in the room price

When creating packages most properties add the product price on top of the night price 🛌🍴 What happens if your product is already included in your night price (the one you set up in the rate) but you still need to show the ventilation on your accounting report? 📊 It is actually quite easy to set up!The idea is to create twice the same product and add them both to the product rule. One product will have the actual price of the ventilation and be linked to the correct accounting category and the other product will have the price in negative and be linked to the accommodation category. Of course when creating the product the option “bill as package” should be ticked in both the product and the general bookable service settings. 🔧Since the negative product will only be used for the package I recommend disabling both the options “offer to customer” and “offer to employees”. 🚫Once both products are created we need to create the product rule :Like that, on the accounting report it will b

3 months ago

BernieSenior Apprentice

posted in Product best practice

Preventing Credit Card fraud on MEWS Kiosk

Good morning everyone, We have just been hit with a 3000 USD chargeback claim. It turns out a stolen credit card was used.A guest entered a false name for the reservation that matched the stolen credit card. They used the self check-in at the MEWS Kiosk, but they entered an incorrect passport number. (on purpose obviously) Unfortunately, the Kiosk does not validate passport information, so it depends on people being honest. I think it would help us enormously if we would be able to scan and save the passport copy from the MEWS Kiosk during the self check in. I understand there might be some hardware purchases (like a passport scanner) we’d need to do, but I’m just looking for a solution to this problem.Please note that whatever solution we need will need to be done in the self check in, as we are a hotel without a reception desk, just self check in stations. How do other hotels avoid credit card fraud during self check in?

3 months ago

BernieSenior Apprentice

posted in Product best practice

Preventing Credit Card fraud on MEWS Kiosk

3 months ago

j.spiessMaster Helper

asked in Product best practice

Centrally updated Email HTML Footers

Hello everybody!I am currently in the process of setting up our system as a new customer.Is there a way to add a html snippet anywhere that is used as a footer in all outgoing emails to customers / guests? Since legally we are required to include certain company information on any official communication, that would by great. Because as of now it looks like I had to manually add and maintain this info in all email templates in all languages. A very tedious and inefficient work…Any ideas? Maybe a good idea for a new feature ?Best regards,JP.

3 months ago

j.spiessMaster Helper

posted in Product best practice

Free open API access for Starter and Pro Package Subscribers, too

Dear community of users! Dear colleagues!There is a feature request for free Open API access for all subscribtion tiers on feedback.mews.com.What Do you think about it? If you would like to support it, visit the link below and vote it up!https://feedback.mews.com/forums/955688-connectivity/suggestions/46308967-open-api-for-starter-and-pro-packageMy personal view: the data belongs to us, the customers! Full API access should be the standard, no matter which tier your are on. It's useful for inidividual solutions if IT knowledge and capabilities are available in-house. Sometimes you just need a small tool to extract some data because MEWS doesn’t have the report built in, or whatever … what are your thoughts about it.Open and free API access is one of the major selling points for MEWS, so it should stick to it’s open approach and grant access to any property that likes to, not only third-party developers.Regards,JP.

3 months ago

jesson.athertonMews Employee

published in Product best practice

Seeking Insights: Are You Using Shared Logins for Mews?Feedback

Hello Mews Community 👋I’m reaching out to our community to gather some insights into a specific practice – the use of shared logins for accessing Mews. Are any of you, perhaps within your front desk team or reservations department, utilising a common login for efficiency or convenience?The reason behind our curiosity is twofold. Firstly, we are deeply interested in understanding the various use cases for this practice. We recognise that every team has unique workflows and challenges, and sometimes shared logins can be a practical solution for certain scenarios.Secondly, we're looking to learn more about the challenges this practice helps you overcome. Is it primarily about saving time? Or maybe it simplifies training for new team members? Whatever the reasons, your insights are incredibly valuable to us.This information will play a crucial role in our ongoing product discovery process. By understanding your needs and the practical solutions you've devised, we can better tailor our pro

913

3 months ago

smehiaSuperstar Helper

posted in Product best practice

Housekeeping day to day planning

Hello everyone Having some issues (mainly time related) while doing the housekeeping planning I shared an idea with @MarketaOupi while giving her my feedback about our recent migration from Amadeus Idmps to Mews I would like for you all to give your insight about it if you have the time so here it is paste from the conversation itself : The main concern for now is towards the housekeeping service and planning organizationI've seen already a lot of suggestions on the Mews Idea Forum and I think they really should be considered by the developping teamIndeed, even if Mews is a fantastic tool, it is still build as if the proprety using it held a different department for each task requested day by day. What I mean is for a smaller structure like the one I'm working at, every operation or almost are processed by the reception/frontdesk staff. We cannot afford to lose time and that is not the cas when we are trying to assign the rooms to our housekeepers.I think there should be an extra page

3 months ago

smehiaSuperstar Helper

asked in Product best practice

Breakfast product setup mistake to be fixed

Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from consumed “before night” to “after night”, or are we screwed and must stuck with it as it is? 😅 Thanks for your help Regards S.

3 months ago

EthrosHelper

asked in Product best practice

Expedia Package Rate vs. Standalone Rates

Hi allI’ve inheritied a bit of a mess and I see in Expedia I have “Standalone Rate” and “Package Rate”. When I’m doing the mapping from MEWS → SiteMinder → Expedia; I’m choosing the Standalone Rate.However in the Siteminder help file it says:Package ratesPackage rates are displayed with the word "Package". This type of rate is a price-bundle deal consisting of products, services, and extras — from flights, car rentals, and insurance, to tours and other activities. Their prices are calculated by Expedia, so our platform does not send pricing to Expedia. Restrictions are also frequently blocked by the channel.💡 Like linked rates, these rates share availability with the “SellRate” and must be mapped. I don’t see how to map these? Any thoughts? Should I disactivate the Package rates in Expedia? Merry Christmas!

3 months ago

MarketaOupiCommunity Manager

published in Product best practice

jrturner91Superstar Apprentice

asked in Product best practice

Charitable Donations/Organizations

Hi Everyone,I wanted to see if anyone has ran some kind of charitable donation program through Mews where guests can donate an amount to a certain cause or organization when booking or during their stay? I know there is a Hotels for Trees integration/partnership with Mews, but is there any other organizations that there is a potential for a direct partnership?

4 months ago

Jasmin H.Helper

asked in Product best practice

Restriktionen

Gibt es die Möglichkeiten Restriktionen zu automatisieren?Wie z.B. automatische Schließung einer Rate entsprechend der Releasezeit.

4 months ago

GonzaloMews Employee

published in Product best practice

TIP OF THE WEEK: Understanding ADR ImpactTutorial

Dear Mews Community, 🍀In response to repetitive inquiries, this week's support tip sheds light on Average Daily Rate (ADR) calculations and how various reservation types may or may not impact it. Let's address some common questions:House use: When creating house use reservations, rest assured that it doesn't affect your ADR. ADR is the average price paid for rooms sold. Since house use is not a sold room and doesn't remove spaces from your inventory, it doesn't impact your ADR. Out of Service (OOS): Rooms marked as Out of Service (OOS) also have no effect on your ADR. These rooms remain available for sale, ensuring they are not deducted from your inventory. Office Spaces: We understand that some hotel rooms may be repurposed as offices. If these office spaces are still bookable by guests, they won't affect your ADR. As long as these spaces remain in your inventory and can be sold, your ADR remains unaffected.For more detailed insights, you can explore our comprehensive guide on "What

250

4 months ago

hadley.odwyerMews Employee

published in Product best practice

Extending Corporate Rates: Best Practice for the New YearTutorial

Hey fellow hoteliers! 🏨✨ As we gear up for the holiday season, let's dive into a crucial topic that impacts many of us—expiring corporate rates. Negotiating rates with corporate giants or airlines is a norm, but the challenge arises when these rates are set to expire at the end of the year. 🎊🗓 A quick recap: Corporate rates are often negotiated in exchange for a set number of rooms or nights within a given period. For instance, a company might propose bringing 500 room nights in exchange for a sweet deal like £99 a night, including breakfast. These negotiated rates are usually booked through large travel agencies on behalf of the corporate clients. Now, here's the real kicker—although these rates are typically negotiated for the entire year, they're often only loaded into the system from January 1st to December 31st. The catch? Negotiations can continue well into the new year. This means that if discussions extend beyond December 31st, your corporate rate might suddenly disappear.

260

4 months ago

alinadeandaMews Employee

published in Product best practice

TIP OF THE WEEK: Simplifying Rate Groups in MewsTutorial

TIP OF THE WEEK: Simplifying rate groups in Mews and how to organize and display rates effectively Rate groups are like folders that contain different rates with similar rules for settlements and cancellation fees. However, creating these groups needs more than just rates that look alike. When we group rates, we must think about how they appear in the Mews Booking Engine. Here's the thing: only the cheapest rate in a group will show up. So, if you have two rates in one group, only the cheaper one shows, and the more expensive one gets crossed out. Consequently, even if two rates share cancellation policies and settlements, they need separate groupings to ensure visibility. For example, let's say you have a "Fully Flexible" rate and a "Fully Flexible Breakfast Included" rate. Even if they have the same rules for settlement and cancellation, they need separate groups. This way, both rates will show up. This rule specifically applies to public rates within the Booking Engine. However, for

570

4 months ago

IvicaMews Employee

published in Product best practice

Celebrate the Festive Season with Mews POS Smart SolutionsTutorial

Did you know that our Point of Sale (POS) system is your holiday helper for creating seamless and smart solutions? This Christmas, elevate your offerings and enchant your customers with customizable product bundles and promotions! 🍔 Introducing the £12 Christmas Burger Menu: Give your customers the joy of choice with our innovative product bundles. The Christmas Burger Menu, priced at £12, lets your patrons build their own festive feast. From savory toppings to mouthwatering sides, the possibilities are endless!🌟 Effortless Navigation with Mews POS: Our POS system makes it a breeze for your staff to handle diverse menus and discounts. The Christmas Burger Menu takes up just one slot in the shortcut grid, ensuring swift navigation between various offerings. This not only accelerates service but also consolidates popular choices in one accessible place.🧾 Visibility on Invoices - Your Choice: Tailor your invoices based on legal requirements and preferences. You have the flexibility to

330

4 months ago

hadley.odwyerMews Employee

published in Product best practice

Navigating the Negotiated Rate Loading SeasonTutorial

Greetings hoteliers! 🌟🏨 As we approach the end of the year, it's not just about holiday decorations—it's also the Negotiated Rate Loading season! 📊 With potentially over a hundred corporate rates to manage, the hustle is real. How do you handle this annual rate management push? A reminder from one of our experienced members: It's good practice to extend corporate rates beyond the end of the year. This ensures that even during ongoing renegotiations, your property continues to capture that lucrative corporate business. Share your thoughts on this strategy and how it has impacted your hotel's bottom line! 💰 Now, diving into the Negotiated Rate Loading season: Some properties may have in excess of 100 different corporate rates, catering to businesses in the surrounding area. Imagine the diverse corporate clientele—business travelers, tradesmen, workers—all contributing to your property's success. As the year-end approaches, there's a significant push to update and load these rates. Wi

140

4 months ago

dorothy.rolandMews Employee

published in Product best practice

Navigating Mews: "To Be Paid" or "To Be Refunded"Tutorial

Hello Community,We have learned that a common source of confusion arises when users attempt to refund a charge from a bill marked "To be Paid" without applying a credit first. This can lead to unintended consequences, increasing the balance instead of reducing it. To maintain clarity and accuracy, follow these essential guidelines:1. Refunds Only When "To Be Refunded" is Indicated 💸Process refunds only when the bill clearly indicates a "To be Refunded" status. Create a credit through a rebate or a direct adjustment on the open bill.2. No Refunding on "To Be Paid" Without Creating Credit 🚫Avoid refunding charges directly onto a "To be Paid" bill without first creating a credit. This ensures the refund subtracts from the balance as intended.3. Align Actions with Bill Status ⚖️Execute charges when the status is "To Be Paid" and refunds when the status is "To Be Refunded." Posting a charge creates a "To Be Paid" status, while posting a credit triggers a "To Be Refunded" status.4. Underst

310

4 months ago

DanS.Helper

asked in Product best practice

HiJiffy & guest communications

Does anyone use HJ for guest comms?

4 months ago

MatthiasHSenior Guru

asked in Product best practice

Pay-out for differtent valuta'ss

Hi Mewsers,I was wondering anyone would answer the following question.We’re debating whether to start accepting different valuta’s in Mews with the Exchange Rate integration. However, we were wondering how the pay-out is done for those payments. Is this in the foreign currency or will this be in the local currency of our property, together with all payments in our local currency.Thanks in advance,Matthias

4 months ago

MarketaOupiCommunity Manager

published in Product best practice

Community Insights: Elevating Hospitality ExperiencesBlog

The Power of Modern POSHigh levels of stress can affect any hospitality setting, from restaurants to hotels. The solution? Embrace modern point-of-sale technology, like Mews POS, to alleviate stress and enhance guest experiences. Features like digital ordering, split bills, and online payments can expedite service and elevate guest satisfaction. 🛍️💳Inventory Woes and Cloud SolutionsInventory management can be a challenge due to manual stock checks and guesswork. To resolve this, a digital solution with integrated inventory management, such as Mews POS, can help teams track, analyze, and order with confidence. This system also facilitates real-time ingredient updates, eliminating the need for manual stock management. 📊🍅Streamlining AccountingAccounting can be a headache, but Mews POS has it covered. The system tracks deliveries, manages costs, streamlines purchasing, and integrates guest payments, eliminating the need for deciphering handwritten notes and streamlining the entire pro

5 months ago

Page 2 / 6

Badge winners

matt.jeffreyhas earned the badge Community Helper
PIBTL4has earned the badge Community Helper
Mickhas earned the badge March Pioneer
James.taylorhas earned the badge March Pioneer
anastasia.lebedevahas earned the badge Community Helper

Show all badges

Terms and Conditions Cookie settings

Join the Mews Community!

Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.

Already have an account? Login

Username *

Your MEWS account e-mail *

First Name *

Last Name *

Property/Hotel Name *

Country *

Job Title *

A bit about yourself

City

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Product best practice

TIP OF THE WEEK: Mews Terminal SetupTutorial

Seeking Insights: Are You Using Shared Logins for Mews?Feedback

TIP OF THE WEEK: Easily Manage Open Bills in Mews OperationsTutorial

Unlocking Holiday Voucher OpportunitiesTutorial

TIP OF THE WEEK: Understanding ADR ImpactTutorial

Extending Corporate Rates: Best Practice for the New YearTutorial

TIP OF THE WEEK: Simplifying Rate Groups in MewsTutorial

Celebrate the Festive Season with Mews POS Smart SolutionsTutorial

Navigating the Negotiated Rate Loading SeasonTutorial

Navigating Mews: "To Be Paid" or "To Be Refunded"Tutorial

Community Insights: Elevating Hospitality ExperiencesBlog

Badge winners

Join the Mews Community!

Login to the community

Scanning file for viruses.

This file cannot be downloaded