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Product best practice

Share your way of doing things and learn from others

  • 179 Topics
  • 503 Replies
179 Topics
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Darren KearneySuperstar Apprentice
asked in Product best practice
Dashboard Reporting - Mobile Phone Access

Is anyone utilising a provider who can provide dashboard reporting that is easily accessible on mobile.We’re looking at Power BI however it appears we’ve a significant amount of work ahead to create a fairly simple solution using the API connecting to MEWS/Bizzon.ThanksD

481
MarketaOupi
Community Manager
5 months ago
Dirkjan
DirkjanSuperstar Apprentice
posted in Product best practice
Auto logout + keyboard shortcut

Hi everyone,  We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L  I thought I could be handy for more smaller hotels who have multiple employees sharing one pc.   You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime = LogoutMinutes * 60000;// Initialize the timer variablelet timer = null;// Add an event listener for 'keydown' eventsdocument.addEventListener('keydown', e => { // Reset the timer on any key press resetTimer(); // If 'Control' key is held down and the 'l' key

3638
J
Guru
5 months ago
Simon Kopp
Simon KoppApprentice
asked in Product best practice
MLOS & Buchungslücken

Moin in die Runde, bisher nutzen wir MEWS nur als PMS und die Buchungsmaschine noch von HNS würde gerne aber alles über MEWS laufen lassen. Wer hat hier Erfahrungen wie es mit Buchungslücken aussieht. wenn man einen MLOS eingestellt hat z.B. von 5 Nächten aber eine Lücke von 3 Nächten hat ist diese ja dann nicht buchbar. oder Gibt es hierfür eine Einstellung, hat da Jemand Erfahrung? Bei HNS gibt es einen AMO der den MLOS dann automatisch aufhebt und überschreibt. Beste Grüße Simon 

461
MarketaOupi
Community Manager
5 months ago
Gabriel Bourgeois
Mews Employee
Gabriel BourgeoisMews Employee
published in Product best practice
Gear Up for Success: Your Essential Guide to Navigating Mews Like a Pro!Tutorial

You just graduated from the training center and you are now ready to compete! 🎓 Once again, thank you for choosing Mews as a teammate! 🙌 We will provide you with a refresher of the basics that will accompany you throughout your career. Just like a sprinter who focuses on the finish line, you will need to focus on what is essential and keep key resources at arm's length. 🏃 The Mews Help Center will be your best friend if you have any doubts. In order to get the answers to your questions, it is important to use the Mews vocabulary. For example, we refer to rooms as spaces at Mews, or allotments as availability blocks. 🔍 As a little welcome gift, here is your sports bag that aggregates most essential resources, to kickstart your journey alongside Mews. 🎁 Did you find an answer to your question, but cannot see the elements that you are looking for in your Mews environment? It is likely that you do not have the necessary permissions in Mews. Ask your supervisor and they will be able to

570
Gabriel Bourgeois
Mews Employee
5 months ago
G
gonzalogomezContributor
posted in Product best practice
Mexico

Is anyone here from Mexico? I'd love to share our experiences.

371
MarketaOupi
Community Manager
5 months ago
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Jasmin H.Helper
asked in Product best practice
Experience with the ID Scanner

I'm looking around for the best solution for the ID scanner. According to the statement for our setup manager, all data relevant for the country should be transferred with the Mews scanner. Now I have made some tests and e.g. no address is transferred for the German ID.Are there any recommendations for external scanners?Thanks for your input.

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A
5 months ago
Y
yasminamyesSenior Apprentice
asked in Product best practice
Front Office Checklist

Hello,I am a new to Mews and am currently at the beginning stages of opening our property.I was wondering if anyone would be able to share any advice / guidance on creating a Front Office Checklist. Any tips or best practices would be greatly appreciated.Thank youYasmin

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Y
5 months ago
Gabriel Bourgeois
Mews Employee
Gabriel BourgeoisMews Employee
published in Product best practice
Get ready for an Olympic hospitality experience!News

Mews is ready to help you break records during the 2024 Paris Olympics. Although we are primarily creating content in French to help guide properties in France during the event, content in English will also be available for our customers that could find it useful for similar events in the future. We will be sharing tips and tricks that will help you to have the best strategy to tackle every event: The reservation marathon: your teams will be trained like champions. Register reservations faster than an Olympic swimmer! 🏊‍♂️ The check-in race: your teams will be faster than Usain Bolt’s sprint. You will be able to manage arrivals in a flash!⚡ The housekeeping relay race: your housekeeping teams will be ready to take care of rooms in record time thanks to the Mews App The invoice ceremony: our invoices are as detailed as artistic swimming choreographies. No surprises, just happy guests! 😊 The comments podium: don’t be shy, everyone’s participation is needed to reach Mount Olympus! Medal

560
Gabriel Bourgeois
Mews Employee
5 months ago
marko.balazevic
Mews Employee
marko.balazevicMews Employee
published in Product best practice
Table booking with inclusive package from PMSTutorial

Hello Community!Today we invite you to join Marko, our Solution Architect, in this quick video as he shows how Mews integrates seamlessly with Resdiary to enhance guest experiences.Discover how this integration simplifies sharing guest room info and dining preferences, and see firsthand how easy it is to manage table bookings directly from the PMS interface.Liked this content? Comment below and share your thoughts! 💡

1133
c.rex
5 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Product best practice
Community panel discussion recording: Digital Transformation

This week, we were joined by 3 community members to talk about Digital Transformation.If you weren’t able to join the live session, watch the recording below👇 where @Timur.Dikmen , our Solutions Architect Director, asks:What drives digital transformation for them How do they prioritise implementation of digital solutions AI - what excites them about it and how are they already using it Their advice to anyone looking to make changes in their propertyThere were further questions put forward by our community audience.Thank you @Mick @ClaudiaM.  and @Linus.Bihn for your thoughts and input in this session.Look out for May’s edition on Mews Community Panel Series where we explore how to achieve Operational Excellence. 

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Sarah.Masterton-Brown
Community Manager
6 months ago
Jason.Warnaar
Mews Employee
Jason.WarnaarMews Employee
posted in Product best practice
Google OTA Listings - Where do they all come from?!

When someone looks for a hotel on Google and sees the different prices, there is often many different options that can be considered “sketchy” (Bluepillow for example). I’m curious to see what your experiences are from these “OTA’s” that you may not have connected or agreed to but show up anyways. Do you know how they get their prices? How do you get them turned off? Will Google help with this or do you need to reach out to each OTA individually?

991
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Guru
6 months ago
M
MaxSenior Contributor
asked in Product best practice
Payment provider for voucher payment

We are looking for a handy payment provider for a voucher booking feature.As far as I understand MEWS payments doesn’t allow the use of its payment function for other processes e.g. a voucher booking tool. So what is the best solution to this problem. Do you have any suggestions. Obviously a separate stripe/adyen account would be an option and would prob. add additional payment options, but maybe anyone has a recommendation we could have a look into. Thanks for any suggestions...

482
M
6 months ago
Ava Cramp
Mews Employee
Ava CrampMews Employee
published in Product best practice
Your checklist for getting more out of Mews Kiosk ✅

If you're using Mews Kiosk, you're probably enjoying the perks. Your guests are no longer waiting in lines, you’re raking in more ancillary revenue than ever, and your staff have more time to provide quality service (and read this article). But are you doing everything you can to make the most of Mews Kiosk? We’ve put together this comprehensive list of features covering branding, customization and upselling that you can enable to make sure you’re maximizing your Kiosk potential. Dress to impress: Kiosk branding 101 We understand how much you invest in your brand. That's why we've made sure our new Kiosk is more than just an enhanced tablet – it's a brand booster. With easy settings, you can turn the Kiosk into a marketing tool, adding your unique brand flair to your lobby. Things to set up: Brand screensaver: Attract attention to the Kiosk and create a great ambiance in your lobby. Brand image set-up: Personalize the check-in experience with up to four images. All space categories hav

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Ava Cramp
Mews Employee
6 months ago
marko.balazevic
Mews Employee
marko.balazevicMews Employee
published in Product best practice
Syncing Family Dining: Seamless Experience for Split ReservationsTutorial

Hello, Mews Community! 😎Join us on a journey into optimizing the dining experience for families split across different rooms.In this video, we'll tackle the challenge of ensuring seamless dining for Marko and Kirsty, members of the same family with separate reservations. Let's dive in and explore how we can synchronize their dining adventure in the bar outlet. Together, let's enhance the guest experience! 

350
marko.balazevic
Mews Employee
6 months ago
coline.poussiere
Mews Employee
coline.poussiereMews Employee
published in Product best practice
TIP OF THE WEEK: Understanding Age Categories and Pricing Implications for Stay ProductsTutorial

👦🏼👧🏻👨🏽👵🏾👶 Age categories play a crucial role in stay product bookings. To help you navigate this, here's a breakdown of their implications:Age Categories Matter: Clearly define age categories for your bookable stay products. This ensures accurate pricing and a better guest experience. Pricing Depends on Age: For products that are priced "per person", or "per person per night", age categories help dictate the pricing. This allows you to charge differently for adults, children, and infants. Not Applicable for Relative Prices: Age-based pricing is not suitable for products with relative pricing structures, such as products priced based on other factors rather than age. Excludes Per Night or Once Pricing: Age categories only work for "per person", or "per person per night" pricing models. They don't apply to products with fixed prices per night or once for the entire stay.🍳 Example: Consider a breakfast package with the following age-based pricing:Adults (18+): €15 per person 👩�

963
J
Guru
6 months ago
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UffeSenior Contributor
asked in Product best practice
Having the guest choose rooms at an extra charge

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

1528
Sanne
7 months ago
S
Senior Guru
smehiaSenior Guru
posted in Product best practice
PO for company "workaround" extended version

Hello everybody This thread is not quite a new one but more of an addition to an already existing topic (see below)Indeed, on the feedback forum, I came accross an additionnal trick explained in order to have a PO number appearing on the invoice as it is possible for the reservation linked to a travel agent but for company reservation related. I’ve been using it since October 2023 and it work pretty fine You can just create a dedicated “fake” travel agency profile called for example **PO Company** (you can of course use an already existing “real one” . You will understand why further below) When you encode a company reservation you just then have to also put up the travel agency to obtain the “Travel agency confirmation number” case (see below) You then put your PO number and you are good to go NB: you can also delete afterwards the “not needed on the invoice or reservation folio”-travel agency without deleting the “Travel agency confirmation number” case => Hence no confusion NB 2

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S
Senior Guru
7 months ago
K
KathlynContributor
asked in Product best practice
Using bookable Services for Massage Rooms in our Spa/ Wellness

We have 4 Massage Rooms in our Spa. We are thinking of adding them as a bookable/ hourly service in mews. Is anyone doing that already and can help with experiences? The main Problems we see yet are thatwe can only book full hours in the reservaition interface we have added 1 rate for each masseur, but we cannot restrict the rates with availabilities, so 1 masseur could get booked multiple times

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C
7 months ago
barbora.hanouskova
Mews Employee
barbora.hanouskovaMews Employee
posted in Product best practice
Help us define payment-related language for better understanding

Hello,  To improve your experience in using Mews, we’re considering some adjustments to payment-related names and descriptions.Would you help us by sharing your thoughts in our two short surveys? It should not take more than 3 minutes and you can always skip open-ended questions.Your answers will help us come up with words that are easy to understand for everyone.Settlements Payment typesThank you, 

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barbora.hanouskova
Mews Employee
7 months ago
J
Guru
j.spiessGuru
posted in Product best practice
Nested rate dependencies ?

Hi there!Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate,  but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.So like:Base rate: xyz-Rate (← the one the new rate is derived from)Options:A: derive only base rate (room type and occupancy adjustments can be set in the derived rate, just as in a normal rate, only base rate itself cannot be set manually) B: derive base rate and room rates (only occupancy based adjustment can be set in the derived rate, base rate and relations of rates for room types is derived from base rate) C: derive all rates (the currently only available option - only fixe

793
S
Senior Guru
8 months ago
coline.poussiere
Mews Employee
coline.poussiereMews Employee
published in Product best practice
Crafting a Merry Stay: Managing Holiday Restrictions at Your HotelTutorial

Dear Mews Community,As the festive season approaches, we understand the importance of managing stay restrictions efficiently to ensure a seamless experience for both hoteliers and guests. To help you navigate this period successfully, we've compiled some tips on implementing stay restrictions for Christmas and New Year's. 🌟❄️🎄Minimum Stay Restriction for Christmas and New Year'sObjective: Encourage guests to stay for a minimum of two nights, covering both the 24th and 25th of December.How to Implement:Select Dates: Choose the specific dates you want to enforce the minimum stay. In this case, it would be the 24th and 25th of December. Set Duration: Indicate the minimum stay duration, ensuring that guests stay for at least two nights during the specified period. Communication: Clearly communicate these restrictions on your booking platform, website, and any promotional materials to manage guest expectations.Minimum Stay on Arrival vs. Minimum Stay for the Entire Period1. Minimum Stay o

996
coline.poussiere
Mews Employee
8 months ago
zuzana.hrusovska
Mews Employee
zuzana.hrusovskaMews Employee
posted in Product best practice
Product checklist improvements for your breakfast and more

Dear Community,I hope you're all doing well! 😊After launching our Product Checklist, we're dedicated to enhancing it based on your valuable feedback. Our proposed improvements include features such as saved filtering options, bulk actions and more.We'd greatly appreciate your help in testing the interactive prototype and answering a few questions. It should only take around 4-7 minutes of your time.https://app.useberry.com/t/ddp4s8MOv516BV/If you have any further questions or comments, please feel free to leave them at the end of the prototype when prompted, or you can share them here. If you'd like us to follow up directly, please also leave your name and/or contact details.Thank you for your time! 😊ZuzanaProduct Design Lead

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S
Senior Guru
8 months ago
Ethros
EthrosHelper
posted in Product best practice
I would like to propose the addition of a Local Time/Date feature on the Commander Dashboard.

 VOTE FOR THIS FEATURE !!!! This feature would prominently display the current date and time of the hotel's location directly on the dashboard.The rationale behind this request stems from the challenges faced by our team in managing operations across multiple time zones. As the Action log and queues are aligned with the hotel's local time, having a quick and easily accessible reference point on the dashboard would significantly enhance efficiency for those of us coordinating from offices around the globe.Implementing this feature would not only improve the workflow for remote teams but also ensure a unified approach to scheduling, planning, and executing tasks in accordance with the hotel property's local time. This would be particularly beneficial for streamlining communications and operational tasks that are sensitive to specific time frames.I believe the inclusion of a Local Time/Date display would be a valuable enhancement to our PMS software, fostering better connectivity and oper

350
Ethros
8 months ago
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in Product best practice
Let's talk Loyalty!

Is guest experience important to you? Are you tracking repeat guests? Looking to decrease your dependency on OTAs? If this resonates with you, and you're considering starting a loyalty program or are already operating one, we would love to meet you and learn more about it. Thank you.

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Mick
Guru
8 months ago
Aldair Borges
Mews Employee
Aldair BorgesMews Employee
posted in Product best practice
Allotments in Mews

Hello to all group enthusiasts! In this video, I am excited to introduce you to the next chapter of Group Management in Mews with Allotments.Allotments is a combination of multiple features that allow for better contract management with travel agencies and corporate groups. I will highlight key elements, such as multiple release rules and pick-up distribution, which provide more flexibility and automation. Watch this video to learn how these features can save time, increase revenue, and improve efficiency in managing group bookings.We have received a large volume of feedback from properties who would like to learn more about this functional. If you would be interested in a session to cover this in more detail. Please do lest us know by responding to this post.  

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Aldair Borges
Mews Employee
8 months ago
Community-widget-Referral-Program

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