We’ve all been there: the daunting task of navigating a newly acquired piece of technology. While some are fortunate to have comprehensive guides, it's not a universal experience. Now, amplify this challenge a hundredfold within a dynamic setting like a hotel. The question arises: how do we create and maintain a seamless interface between staff and ever-evolving technology? 💻📟
Historically, knowledge acquisition was limited to reading text or in-person training. Effective as they've been from the industrial revolution to the digital age, these methods have their drawbacks. For instance, not everyone finds reading extensive manuals engaging or efficient. It's a time-consuming process that demands a specific skill set for information absorption. Enter professional trainers. While they bring expertise and effective teaching methods, onsite training is often costly and logistically constrained, leaving newcomers at a disadvantage. Moreover, traditional methods often overlook the specificities of adult learning. Adult learners tend to be self-directed and seek learning that is immediately applicable to their real-world challenges. They prefer problem-centered approaches over content-centered instruction, emphasizing the 'why' and 'how' over the 'what.'
Fortunately, modern solutions like Mews University (MU) offer a more dynamic approach, designed to meet the unique learning needs of adults in the hospitality industry. This online platform provides interactive e-learning courses and role-specific learning paths, offering several advantages over traditional methods:
- It evolves in tandem with the product.
- It accommodates various learning preferences (visual, auditory, reading).
- It's tailored to specific roles.
- It's accessible anytime, anywhere, making it scalable and flexible.
Prioritizing MU course completion for your entire team is a surefire way to maximize the efficient use of Mews. Data shows that prioritizing MU course completion correlates with fewer support tickets, enhancing the overall efficiency of using Mews.
However, MU isn't a one-size-fits-all solution. The Mews Help Center complements MU by providing additional insights. To navigate it effectively:
- Start with Keywords - Access the help panel directly from Mews. If you're facing an issue on a particular page, pinpoint the relevant keywords and use them in your search. Keep your queries straightforward and avoid overly specific terms.
- Use Quotation Marks for Exact Phrases - If you're looking for a particular phrase, like “password reset” or “settlement rules”, using quotation marks will yield precise results.
- Bookmark Important Articles - If an article proves especially useful, save it in your browser for future reference.
- Provide Feedback - Each article in the Mews Help Center features upvote and downvote options. Your input can enhance the content for everyone.
While self-service is the most efficient way to find answers, don't hesitate to contact support for more complex issues.
Looking ahead, Mews is exploring AI technology to further enhance user experience. Although it's premature to discuss specific AI functionalities, the ultimate goal is to streamline operations, allowing staff to focus on meaningful guest interactions. We firmly believe that the human touch is irreplaceable in hospitality, and technology should facilitate, not hinder it.
Lastly, Mews thrives on community input. Whether it's feature requests or best practices, your contributions are valued. So, engage actively in the Product Ideas Forum and be an integral part of the vibrant Mews Community. Remember, sharing is indeed caring! 💐