About Mews Community

Welcome to the Mews Customer Community! 👋We’re so glad you’re here—let’s get you settled in! What’s this community all about?The Mews Community is designed for everyone, whether you’re a new user or a seasoned pro. Your level of experience doesn’t matter—there’s a wealth of knowledge and expertise here just waiting for you to tap into. 💡This isn’t just another place to ask questions or a support desk. It’s a space to give and get help, share tips, and learn from each other’s experiences. The more you contribute, the more you’ll get back. Plus, acts of kindness and helpful contributions are recognised with points, badges, and some cool rewards along the way. ⭐See what our CEO, Matt Welle, has to say about the community...  The basic setup of our community is simple:CommunityExplore topics and ask the community (or us) about this community, our products or any other related question that might be on your mind. The community will take care of them quickly and efficiently! Product Guides

Using the community – here’s what there is to know 👇:I’m new here. Where do I start?I’m glad you asked. Update your profile first. Everyone likes to know who they are speaking to and...fun fact alert...by adding more information to your profile, you are more likely to receive better and quicker replies from other Mewsers.Start with your profile picture, (did you know posts with a profile pic actually get 2x as many responses?!) Add some info in About Me Identify your role, company and location etc.Now head to the How to use this community - best practice article which explains some standard practices so everything runs smoothly around here. Who is this community for?Anyone who comes across Mews in their working week, whether at the front-desk or in the CEO’s office, at a boutique hotel or global chain, based anywhere from Scotland to Timbuktu. Everyone is very welcome here, to ask questions, start discussions, and give feedback. We are all equal when we need help and we’ve all had to

Hey Community,You might have noticed things look a bit different around here! ​@jessica.becker  and I are excited to bring you some new features to make your experience smoother, faster, and more enjoyable. Here’s what’s new: ✨ New navigationWe’ve added more drop-down menu options to help you find what you need, faster. With so many Mews products now on offer, each has its own dedicated space in the community. This means when you ask a question, it’s easier to pick the right category and get the answers you’re looking for. 🌍 Multi-language commentsNow you can translate a single comment – or an entire conversation – into your preferred language with just one click. Communication has never been easier! 👀 What’s coming soon: Fresh Mews branding: There has been a slight delay on this one but we’re 90% there and just want it to be perfect – hopefully only a few more weeks to go. New community badges: To recognise your contributions and activity. Full-site multilingual functionality: S

Hello. Well done on getting registered in the community. Hopefully the process was quick and easy?Step 1 of your community journey is having a completed profile so that others know who you are, and you can get to know others too, and what kind of opportunities could you help with.Here’s what you need to do:A recent profile picture of yourself: having a face against a username gives that extra human validation and will encourage others to respond to you.About Me: It doesn’t need to be long, just a couple of points. Tell us about your skills, experience, hobbies, anything that adds to your current role and personality, Feel free to share your social profiles too.Property: It’s good for others to know what type of property you work for. You can even add a link to your website here.Location: It’s key to understand which part of the world you are from, timezone, etc. Signature: Something fun - if you have a catch phrase or would like to add your property or linkedin link here, feel free. It

Dear Mews Community,As we mark our first-year milestone 🎂, we're grateful for the incredible journey with inspiring conversations and unwavering support. @richard.valtr, our founder, and @matthijswelle  share with us their thoughts on this remarkable journey… We want to spotlight our exceptional members who have made a real difference: ⭐@mauritsbots  @Mick  @smehia  @Linus.Bihn  @barb00sa  @j.spiess  @Sanne  @marc agilotel  @ClaudiaM.  What makes them great? Sharing their thoughts and ideas on ways that Mews can make a bigger impact in the industry, and their help when others ask questions. We have a wealth of knowledge among us and it’s a privilege to have you there to share yours. Thank you.  So, here’s a recap of things we’ve achieved through this community in 1 year 🚀:Increased visibility and accessibility of beta programs for you to access pre-release features. We’ve connected you to our Product Team through this forum to share your feedback and ask questions  Created some inspi

Hey everyone!We've got something special to share today straight from our Prague office! 🎥✨We've put together a video that gives you an inside look at where the magic happens. You'll get to see our amazing workspace and catch glimpses of some familiar faces from our community. They'll give you a sneak peek into their projects and share a bit about what inspires them every day.So, without further ado, here's the video: We hope you enjoy this little virtual tour of our Prague office and get a sense of the incredible energy and creativity that fuels our team. Stay tuned for more updates and insights from our community!Let us know your thoughts in the comments below. Your feedback means the world to us! 

We encourage you to use this community to share what you’re working on, ask and answer questions, and give and ask for feedback 💬. We want this community to be a happy and welcoming place 🌞 for everyone and to help us with that, here are some guidelines to follow when it comes to using this community:😊 Be open and inclusive. Everyone here is valued, we are professional, we are all human, and we are special because we have such a diverse community. With that in mind, don’t post anything that a reasonable person would consider offensive and treat others with dignity, kindness and respect.💪 Support each other. Be welcoming and supportive of others. If you have feedback for the Mews team, that’s great, we just ask that you make it constructive. Having a collaborative mindset and being ready to take part will add value to everyone here. This community is fully moderated so if a discussion is seen to fall outside this community code, appropriate steps will be taken.👬 It is a public foru

The Vision Behind Mews Unwind:Aren’t things just a bit easier when you connect in person?  We’ve launched Mews Unwind, a series of in-person and informal events, and in doing so, we hope to create an environment and atmosphere to:Connect Communities Facilitate real-life (IRL) interactions Empower our customersWho Can Attend?Mews Unwind events are inclusive, welcoming all Mews customers.  We hope that by the end of each event, attendees will be inspired to continue their discussions here in the Mews Community. What to Expect at a Mews Unwind EventIntimate Gatherings: Each event is designed to be intimate, with approximately 25 customers in attendance. This small group size encourages meaningful interactions and ensures that everyone has the opportunity to participate fully. Diverse Representation: The chance to meet a balanced mix of Mewsers, including solution architects, customer success managers (CSMs), a product team members to , and a representative from customer marketing, communi

Back in January this year, we launched this community with one main goal in mind: to connect our customers with each other to share ideas, best practice, experiences and have a place to ask questions and get support from your peers. (or was that 5 goals?!)To give you a better idea as to why it’s important to be involved in this forum, here’s some inspirational thoughts and actions you can take to get the most value out of this community: Connecting with Peers and Sharing Best Practices. Why?Everyone uses Mews in different ways and it’s good to be able to get input from other customers to find out if there is a better report or configuration for a particular solution, for example. Take a look at some of the great conversations already happening around best practice:Guest communication software that lets you text message guestsEmail template customisation: Are you getting the most out of them?Getting help with your questions.In this forum, no question is a stupid question. We’re here to

Hi Community fans, 🙋​@jessica.becker  and I have been cooking up some fresh improvements behind the scenes, and it’s nearly time to lift the curtain.A quick heads up: the community will be offline on Friday, 5 December while we rearrange a few things, and we expect to be back online Monday, 8 December.To find out what’s coming, watch the video where Jess and I reveal what’s in store — complete with enthusiasm and questionable filming skills.We’re really excited to share these new changes with you.     

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

We had an incredible time at the very first Mews Unwind in Amsterdam, a special get-together just for our amazing customers.Thank you to everyone who joined us! It was fantastic to see so many of you in person.We hope you enjoyed getting your Unwind caps embroidered, savoring tasty snacks, listening to great tunes from our DJ, and taking home a stroopwafel as a keepsake. I truly enjoyed our conversations, meeting you all face-to-face. The vibe was absolutely fantastic and made the evening unforgettable. For those who couldn't attend this time, don’t worry – there are more exciting events on the horizon.Keep an eye out and be sure to RSVP for future gatherings. Looking forward to seeing you again soon!Sarah & Markéta 

Last night, we had the pleasure of hosting an incredible event in the heart of Barcelona, bringing together our vibrant community of Mews customers from the region.It was a wonderful opportunity to share experiences, discuss industry trends, and build relationships in person. While we have our supportive online community, meeting face to face is that much more meaningful.Thank you to everyone who came along, and to the Mews team for making it happen. Your dedication and enthusiasm are what make our community so strong and inspiring. Seeing you connect, collaborate, and support each other is great and I look forward to meeting you all again at another Mews event in the future.In the meantime, let's keep connecting here.   

On 26th May 2026, the Mews Community is coming together for Unwind in Amsterdam – our customer-exclusive event the night before Unfold. There’ll be drinks, canapés and a rooftop bar to enjoy while you meet old friends and make some new ones. But this year, we’re adding a competition into the mix 🎉 Share how you’re using Mews to work smarter, grow revenue or make smarter decisions, faster – and you could walk away with a🎁Portable Bose Speaker on the night. Details below 👇  How to enter To take part, leave a comment on this post sharing a real example of how you’re using Mews in one of the following ways:  Automate more of the boring stuff  Maximize revenue from every stay  Make smarter decisions, faster  You’ll need to be a member of the Mews Community to comment (you can join here). We'll pick the winner from everyone in the room on the night at Unwind. They’ll take home the prize 🔊 as well as some serious Mews Community kudos. So make sure you’re there 🥂  Need inspiration? Here

Hi Community! 👋We’re excited to introduce you to a very special group of people who help make the Mews Community such a helpful, welcoming place: the Mews Community Ambassadors! 🙌These Ambassadors are Mews experts from our Support team who actively engage in the Community. They are answering your questions, offering tips, and helping you get the most out of Mews. They bring real product knowledge, frontline experience, and a genuine passion for helping hoteliers thrive.You may have already seen their friendly faces in the replies to your posts — now, you can get to know them a little better! 🎉👉 Check out the Ambassador overview page to see who’s who, what they specialise in, and their favourite travel memories.Consider our Ambassadors the friendly faces in the room; chiming in when a little help or clarity goes a long way.💬 Got a question? Start a thread in the Community and one of our Ambassadors might jump in to help. ✨

Just for a bit of fun🐣 we’ve hidden 5 Easter eggs around the community. Can you find them all?Get to the end of the hunt and win the Cracked It community badge!    🏅Your first clue? Closer than you think — start with the poll below 👇🏼 You'll need to be logged in to play.Good luck! 🐣

Are you passionate about creating custom integrations for your property? Do you want to discover how others are using the API to boost their hotel operations?Welcome to the Mews API Hub – the ultimate destination for hoteliers, developers, and tech enthusiasts to collaborate, learn, and innovate together! Learn from Each Other: Share your experiences, ask questions, and exchange knowledge with industry peers.   Raise Challenges: Bring your toughest challenges to the table and find creative solutions together. Share Tips: Discover and share tips and tricks to make the most out of the Mews API.Don't miss out on the opportunity to be part of a vibrant community that supports and uplifts each other. Whether you're a seasoned expert or just getting started, there's something for everyone at the Mews API Hub.👉 Join Us Today!Connect, collaborate, and elevate your property’s operations with the power of the Mews API Hub. Click the link to become a member and start your journey with us!