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Billing automation Rate change

  • April 8, 2025
  • 3 replies
  • 50 views
J
Senior Guru
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Has anyone had this error message that the automatic billing is removed when you change another rate in an existing reservation?

I have set up automation for one company, but also selected all rates in the settings.

Best regards,

Jasmin

Best answer by adeline.baesler

Hi Jasmin,

This is Addie from Mews Support 😊

I believe I understand the issue you're facing. When you attempt to change the rate on a reservation with Billing Automation attached, you receive an error message indicating that the Billing Automation will be removed once the rate is changed (like what’s in the screenshot below). I understand that this automation is set up for one company but applies to all rates.

Could you please check the timing configuration on the Billing Automation? If you create a new Billing Automation and set the timing to "continuously," the automation should remain active even if the rate on a reservation is changed.

Please let me know how this works for you!

 

Regards,

Addie

3 replies

adeline.baesler
Mews Employee
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Hi Jasmin,

This is Addie from Mews Support 😊

I believe I understand the issue you're facing. When you attempt to change the rate on a reservation with Billing Automation attached, you receive an error message indicating that the Billing Automation will be removed once the rate is changed (like what’s in the screenshot below). I understand that this automation is set up for one company but applies to all rates.

Could you please check the timing configuration on the Billing Automation? If you create a new Billing Automation and set the timing to "continuously," the automation should remain active even if the rate on a reservation is changed.

Please let me know how this works for you!

 

Regards,

Addie

J
Senior Guru
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  • Jasmin H.
  • Author
  • Senior Guru
  • April 11, 2025

It can't be that Mews changes something and then I have to make all the settings again. 

There was no mention of this in the news. 

But it's nice that several services can now be taken into account. 
Thank you for your feedback ​@adeline.baesler 

adeline.baesler
Mews Employee
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Hi ​@Jasmin H. , I’m sorry for this inconvenience. You are right, I do not see this workaround mentioned in our Help Center article. I will submit a request to have this article revised. Thank you for bringing this to our attention!

 

Kind regards,

 

Addie

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