Hello Community!
It’s time for another Community Spotlight, where we hear from Mews customers about the realities of transforming hospitality operations—and the smart decisions (and lessons learned) along the way.
In this episode, I spoke with Stefan from HOLI City Apart Hotel.
Facts about HOLI City Apart Hotel
- Location: City center, Berlin
- Family owned and run
- Rooms: 70
- Mews customer since: Migrated from HS3 to Mews in December 2024
Here’s what we covered in our chat:
- They didn’t migrate everything – and they’re glad they didn’t. Stefan shares how they used the channel manager instead to get cleaner, more useful data into Mews.
- Payments were a game-changer – switching to automated payments was, in Stefan’s words, "one of our biggest achievements.”
- Staff can now work remotely – a big shift from their single-workstation HS3 setup. With Mews and tools like kiosks, everything became more flexible.
- They feared guests wouldn’t like the new tech… but the opposite happened. Check-in’s faster, everything’s smoother, and guest feedback has been surprisingly positive.
(This video has captions in other languages)
Want to know more?
- You can find out more about HOLI’s experience in this case study: HOLI City Apart Hotel customer story | Mews case study
- Migrating from HS3 to Mews? You’re not alone! Join our dedicated HS3 community group to swap tips, share what’s working (and what’s not), and connect with others who are mid-migration or recently made the move.
- Take a closer look at direct integration vs. channel manager in this article: Direct Integration vs Channel Manager | Community
Got your own migration tips or war stories? Drop them below—we love hearing how you’re making Mews work for you.
Big thanks to Stefan,