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Send confirmation emails only for direct bookings

  • May 27, 2025
  • 1 reply
  • 132 views
J

Hello everyone,

I’m looking to configure Mews so that confirmation emails are only sent for direct bookings (Website) and not for OTA bookings via Booking.com. Out of the box, Mews sends a confirmation email for every new reservation, regardless of the channel. Right?

Questions:

  • Has anyone implemented a similar setup?

  • Are there any official best practices or Mews-recommended workarounds to truly filter confirmation emails by channel?

Thanks in advance for your insights!
 

Best regards,

Julius Backes

Best answer by Ivo

Hi,

what you are looking for is the Visit option in your bookable service: Send confirmation email to channel reservations

More info can be found here as well: https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US#Link1b

 

as far as I know, there is no option (yet) to customise emails or email settings per channel within Mews. 
 

do checkout the current beta that provides a hugely improved email editor though! 

    1 reply

    Ivo
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    • Ivo
    • Helper
    • Answer
    • May 28, 2025

    Hi,

    what you are looking for is the Visit option in your bookable service: Send confirmation email to channel reservations

    More info can be found here as well: https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US#Link1b

     

    as far as I know, there is no option (yet) to customise emails or email settings per channel within Mews. 
     

    do checkout the current beta that provides a hugely improved email editor though! 

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