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Mews updates

All the latest Mews updates and what's hot

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MarketaOupiCommunity Manager

published in Mews updates

Customer spotlight: Meet Mick from YHAInterview

We interviewed our community superstar and long-term Mews customer, Mick Vazquez of YHA, and got the lowdown on what’s coming up for YHA this year and his top tips for getting the most out of working with Mews. Here’s what we said… Hi Mick. Can you briefly introduce yourself and your role within your organization? My name is Mick Vazquez, I work for YHA Australia serving as the Senior Application manager, I am responsible for all applications that power our operation and enable us to deliver exceptional service and experiences to our guests. How would you personally describe your chain? Could you provide some insights into its overall atmosphere, amenities, and the experience it offers to guests? YHA is a membership-based, for purpose organization which for more than 80 years, has encouraged inclusion and diversity by welcoming travelers from all walks of life.We provide unique and sustainable accommodation across Australia, connecting our guests to opportunities, experiences and a

MarketaOupiCommunity Manager

posted in Mews updates

TIP OF THE WEEK: Availability Report Update

📯 Exciting News: New Availability Report Update Now Live on Production! 🚀We are thrilled to announce that the latest update to our system has been successfully implemented, and the new and improved Availability Report is now live on production! This update brings a host of benefits and enhancements designed to provide revenue your team with a more streamlined and efficient experience. ⭐The primary objective of this update is to empower users by providing them with crucial details at their fingertips, eliminating the need to navigate through multiple cells in the report to access essential metrics. With the new update, the following key metrics are now readily available: 👉 Availability: The updated report provides real-time information on the availability of rooms, allowing properties to make informed decisions quickly and accurately.👉 Total Capacity: Easily access the total number of rooms assigned under a specific service or category, providing valuable insights into the overall c

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's new in Mews: improvements and new features for May 2023New Release

Check out the feature releases for May 2023 🚀: IMPROVEMENT:Add more context to tasks with images, quotes and more.Now, when you create or update a task in the Mews app or in Mews Operations, you can add more context for your team with the improved Task description field. - read more. Add notes to reservations effortlessly.You can now add notes to reservations faster than ever. Save time when taking reservations on the phone, or in person, while enjoying a smoother booking experience. And no more writing paper notes! - read more. More speed and less effort when managing picked-up reservations in availability blocks.We've improved how you manage picked-up reservations within availability blocks, cutting time and clicks by half. - read more. NEW FEATURE:Restore canceled reservations with ease.Accidentally canceled the wrong reservation? Now you can restore it with one click. - read more.ANNOUNCEMENT:Now print Mews Analytics reports with one click.Want to print out your data from Mews An

Sarah.Masterton-BrownCommunity Manager

posted in Mews updates

COMING SOON! Mews Multi-Property

Hello everyone!We have some news for you. Mews Multi-Property is coming very very soon 🚀 — making managing Multi-Property easier, faster and more secure with our newest suite of functionalities. Register here if you want to know more.

MarketaOupiCommunity Manager

posted in Mews updates

INSIGHT OF THE WEEK: Introducing Intelligent Inventory Updates!

Managing hotel inventory can be a juggling act, but we've got you covered! We're thrilled to unveil our latest upgrade: Intelligent Inventory Updates!🌟This amazing feature prioritizes time-critical channel manager updates, slashing the risk of overbookings by 10%. 🚫📈Prioritizing Urgent Updates:With Intelligent Inventory Updates, our system identifies urgent updates and fast-tracks them for immediate action. Let's illustrate its impact:⌚At 15:01, you receive an update for next year, 50 rooms. It takes 10 minutes to process.⌚Just one minute later, at 15:02, you receive an update for two rooms for the upcoming weekend.Previously, these "urgent" updates were treated equally, risking overbookings. 😱 But now, our system prioritizes the time-critical update, ensuring a seamless guest experience. 🙌🏻Benefits of Intelligent Inventory Updates:🔹Prevent Overbookings: Minimize the risk of overbookings, wave goodbye to guest dissatisfaction caused by errors! 🔹Real-Time Adaptability: Keep pa

HonzaMews Employee

published in Mews updates

Mews announces completion of SOC 2® Type 2 examinationNews

We want you all to know that we never take your security lightly here in our Mews community. With this SOC2 Type 2 examination, we’re saying loud and clear that your data’s safety is our top priority. ⚡This shows that we’re not just good with tech, but also care deeply about your trust and peace of mind. In today’s world, being recognized for our security efforts makes us more than just a platform; we are a community that truly values your safety and your participation.Thank you for being part of our journey and for trusting us with your important data. 🙌Read more in our press release 👈

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's new in Mews: improvements and new features for April 2023New release

Some more great features have been delivered in April. Make sure not to miss anything - here’s the summary: IMPROVEMENT:Mews University update: Mews Analytics course now available in French, German, and Spanish.Want to enhance your decision-making abilities and boost your skills with Mews Analytics? This new Mews University course gives you the knowledge and tools to become a proficient data analyst.The course is now available in the Mews University Catalog for self-enrollment in three new languages: French, German, and Spanish. - read more. Introducing Mews Terminal 2.0 with unified payment processing!Streamline your payment processing operations and provide guests with a more seamless and unified payment experience with Mews Terminal 2.0.Guests can present their card once and it’s tokenized, added to their profile, and ready to be charged with a single click at any time. - read more. Mews Connector API: Automatically create and cancel payment requests.Mews Connector API now supports

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's new in Mews: improvements and new features for March 2023New release

It’s been another busy month with the follow enhancements making their way to you:IMPROVEMENT:Managing large groups is easier than ever.We've increased the maximum number of group reservations from 500 to 750 to give you increased flexibility and capacity when managing groups, so you can organize reservations and events with ease.- read more. Effortless Timeline management is here.Viewing and searching for reservations on the Timeline can be confusing, so we made it easier to gain an overview of your bookings, find specific reservations and change views. - read more. Managing vouchers? Filtering, organizing, and personalizing them is now easier.Using Vouchers strategically can help increase revenue, improve customer loyalty, and enhance marketing opportunities. Plus, they give you more flexibility to manage promotions and discounts.That’s why we’ve improved the vouchers view to make managing vouchers easier.- read more. Speed up your reservation process, find travel agent contracts by

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's new in Mews: Latest features that landed in FebruaryNew release

Check out the new features that were delivered in February:IMPROVEMENT:Icon design updates for easier reading and clearer navigation.Recently we previewed some upcoming changes to icons that make Mews easier to navigate and understand. These new icons are now live. - read more. Secure and clean data with new company profile IATA validation.Stay in control of your travel agency data and restrict duplicate IATA numbers in Mews. The new IATA validation helps you verify unique company profiles - read more. Reduce unintentional overbookings with intelligent inventory updates in Channel manager queue items.Overbookings put business financials, guest experience, and your property's reputation at risk. Check out the new intelligent inventory updates in the Channel manager queue items - read more. Password on D-Edge? Mews has you covered with automatic password reset.Stay PCI-compliant and ensure safe card flow between D-Edge and Mews with automatic password reset. - read more. NEW FEATURE:Unpa

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's new in Mews: Latest features that landed in JanuaryNew Release

Check out the new features that were delivered in January:ANNOUNCEMENT:Age-based product pricing now available for all properties!Good news! We’ve completed our gradual roll out of age-based product pricing - read more. IMPROVEMENT:A flexible, seamless payment experience that guests will love.Guests can now enjoy a simpler payment experience with automated, flexible payments, which is now ready for gradual rollout. - read more. No time wasted! Introducing one-click hourly view on your Timeline.We’ve made it easier to view reservations by hour on the timeline. Now you have the option to select time units in Hours, Days and Months - read more. Group reservations by status for a clearer overview.You can now view reservations by status directly in the reservation management screen - read more. New year, new look for the Smart detail.The Manage, Registration card and Check-in buttons are now in the footer of the Smart detail window instead of the header- read more. NEW FEATURE:Employee role

colin.leechMews Employee

published in Mews updates

Mews Support: What we achieved in 2022 and what's in store for 2023News

As I approach my first Mews anniversary in mid-January, I thought it was the perfect time to kickstart a quarterly Support update to everyone in our community. Support touches everyone here in one way or another so it important I keep you updated as to our progress and plans. I would also love to get your viewpoints and feedback. It is important that we are listening and being guided by your collective voice. A year in Support flies by and upon reflection this has been a year where we have significantly invested in improving our support experience. I am hoping that if you are in regular contact with Support you will have noticed that increasingly you are hearing from different voices on the team. Since January 2022 we have more than doubled the size of the team. This growth has happened across all regions with us bolstering the European, US and APAC teams. We also expanded the team welcoming the Mews POS Support Team which we have also grown by over a third in the last 6 months. Hiri

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's new in Mews: Latest new features this DecemberNew Release

Check out the new features that were delivered in December:NEW FEATURE:Guests can now book parking along with their stay in the Mews Booking Engine!You can now promote bookable services such as Parking along with stay service in the Mews Booking Engine so guests can book these services along with their stay reservation. - read more. IMPROVEMENT:Seen our fresh new look? More vibrant colors and simpler, more consistent icons.We recently changed the font in all Mews products to make the text easier to read, and now we've updated our colors and icons so they're easier to understand and more consistent throughout the system. - read more. Enable skip cleaning: A step closer to flexible housekeeping!You can now "Enable skip cleaning" in your stay service settings to have a greater variety of options in the Reservations management screen. This helps tailor your housekeeping to better suit your property’s needs. - read more. New employee privilege for easier billing management.As we prepare to

Sarah.Masterton-BrownCommunity Manager

posted in Mews updates

Happy Holidays from the Community team 🥳

Hey Community.We’re fast approaching the end of the year and for most this will mean more bookings, skeleton staff and time off! Here at Community HQ, we’ll also be taking some time off. We’ll keep checking in, although responses to your posts from Mews may be less regular than usual. 🐌It’s going to be pedal to the metal in January as we’ll be launching this community to all of our customers 🚀 which I’m so excited about. There’ll be lots of content to come and plenty of new conversations to contribute to.Thanks to each one of you for your support during this pre-release stage of the community and a special mention to @DanS. @Mick and @Robin Gustavsson for hitting the top of the leaderboard. Your contribution has set us up for a great start.Happy holidays and I can’t wait to work with you in 2023! 🎉Sarah, your devoted Community Manager 😎

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's New in Mews: the latest new features: November '22New release

November ‘22. Another busy month for our product team delivering some new features for you.Take a look:NEW FEATURE:Less guesswork, more transparency: Track changes to individual bills with a new Action log.Ever wondered what changes were made to a specific bill, or who made them? You can now view and track all changes made to an individual bill- read more. IMPROVEMENT:Mews University update: New Housekeeper learning path!The Mews University Housekeeper learning path has been updated and is now interactive, informative and in four languages. - read more. Keep a closer eye on channel reservations with the new Reservation sources report.Ever wondered what channel brings the most bookings? How much money each channel returns? Or which channel charges the least? This report will give you these insights. - read more. Kiosk app updates for improved security and increased control. The Kiosk app has undergone a few changes to ensure greater data security for both guests and properties alike.

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

What's New in Mews: the latest new features this OctoberNew release

This October, our product team have been busy adding more features and improvements for you to use. 🤓Here’s a summary of what is now available:NEW FEATURE:Send invoices to corporate email addresses directly from Mews Operations! For many business reservations, the guest staying at your property isn’t always responsible for the payment. You can now send invoices (and bills) to any email - read more. Age-based product pricing is now ready for gradual roll out. 🙌Speak to your CSM if you want to get started with this feature. Here’s what you need to know - read more. New ID scanning capabilities for KioskThe scanner can now extract data from a greater variety of documents, limiting confusion at check-in - read more. Tailored reservations are a click awayA quicker way to find that perfect room for your guest - read more. IMPROVEMENT:Selling add-ons with SynXis is now even simpler. With our latest update, you can map products directly in Mews to automatically assign them to a reservation

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

Faern, a new lifestyle resort brand, powers up with MewsCustomers

Welcome to the Mews family, Faern. 🖐The collection of Swiss Alps resorts undergoes rapid digital transformation, with Mews at its heart.Published 15th September 2022PRAGUE / ZURICH - Mews, the award-winning hospitality cloud, has been chosen by Faern as the property management system to help establish its new collection of lifestyle resorts in the Swiss Alps.Faern combines vintage alpine charm with modern convenience, providing a haven for guests, both in and out of ski season. The brand is managed by Vertell Asset Management, who specialize in bringing cutting-edge technology to their hotel investments.“We needed to move away from on-premises solution and embrace the increased productivity and savings of cloud technology,” said Thibault Catala, Co-Founder and COO of Faern. “It’s important for us to be agile, and Mews is the best solution for this. In the last year we’ve accomplished what a big chain would take ten years to achieve: changed our tech stack, our processes, our brand, ou

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

New Ways of Thinking About Today’s Loyalty for Independent Hotel BrandsArticle

skift.com - published September 19th 2022To rebuild trust with leisure travelers and compete with larger chains, independent hotels need to rethink their core value proposition and reimagine loyalty. Joining a loyalty program network helps independent hotels capture repeat business, reduce operational strain, and drive topline revenue at minimal cost. Global Hotel Alliance With corporate travel continuing to lag behind as the leisure market rebounds, hospitality loyalty programs have shifted focus from business travelers to leisure customers who are looking for more flexibility on how they earn and spend rewards.Kristi Gole, VP at GHA“Across industries, loyalty programs used to be very transactional,” said Kristi Gole, vice president, head of product at Global Hotel Alliance (GHA), the world’s largest association of independent hotel brands. “Hospitality loyalty programs focused on business travelers because they traveled more frequently, but these programs have broadened in recent yea

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

Check out the latest survey on business travelArticle

An interesting read on hybrid workforces. 📰 It raises the question of whether our Mews customers are capitalising on this recent co-working space demand. 🏩 Any first-hand changes seen at your property? 🤓Survey of Business Travel Leaders Spotlights Issues Driven by Hybrid Workforces as Corporate Travel’s Return Accelerates; 44 Percent “Don’t Know” How Co-Working Spaces are Contracted. Published in hospitalitynet.orgCologne, Germany & Alexandria, VA – HRS, the leading global corporate travel and payment technology platform, and GBTA, the world’s largest business travel association, announced today the results of a comprehensive survey of travel and procurement leaders from Europe and North America. The results from the June survey illuminate the fact that changes in workforce realities meshed with a faster-than-expected return to travel are transforming managed business travel.According to the research, 54 percent of those surveyed say business travel has rebounded faster than exp

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