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Mews updates

All the latest Mews updates and what's hot

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MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: A short recapNews

Hey Mews Community! 😎Get ready for the latest updates in our Mews community. Here's what's been happening this week: Product Roadmap Webinar: Excited about what's coming next in Mews? Join us on April 17th for a sneak peek at upcoming features and a chance to influence our roadmap. Register now! Guide Release: Want to boost guest experience? Check out our new guide on guest communication strategies. It's packed with insights to level up your guest interactions. Download it here. Understanding Manager Report: Handling manager reports for properties with parent rooms? We've got your back. Learn tips and tricks to navigate data effectively. Read more. Monthly Releases Overview - February: Stay in the loop with the latest updates and features rolled out by Mews in February. Catch up here. Guest Lecturer Opportunity: Fancy sharing your expertise? We've got a cool opportunity for you to contribute to a top hospitality school in Europe. Learn more. Stay tuned for more exciting update

MarketaOupiCommunity Manager

published in Mews updates

How to Message Your Hotel Guests: Get the Guide NowTutorial

🌟 Attention Mews Community! 🌟Elevate your guest experience, boost revenue, and foster loyalty with exceptional guest communication!Introducing "How to Message Your Hotel Guests" 📩. This exclusive guide reveals insights from a survey of Australian hotel guests, offering strategies for content and channel preferences.Great guest comms lay the foundation for unforgettable stays and repeat visits. Access the guide now to revolutionize your approach!Download your guide here 👈Unleash the power of effective communication and delight your guests every step of the way.

MarketaOupiCommunity Manager

published in Mews updates

Monthly Releases Overview - FebruaryNews

Welcome, Mews Community!February brought exciting updates to enhance your Mews experience. Let's have a look at the highlights. Mews Digital Assistant: Your Ultimate Support Companion 💬 Instant responses, knowledge-base integration, multilingual support, and effortless ticket creation for swift assistance. Deposits Consumed on Check-in for Accuracy 📊 Enhancing deposit management for accurate reporting and guest flexibility during check-out. Seamless Integration of Age-related Information 📝 Integrate age-related guest data from Booking.com for better pricing strategies. Coming Soon: Security Upgrades and Admin Powers 🦸‍ Resetting 2FA, enforcing security measures, and identifying unsecured logins for enhanced account security. Exciting times ahead with Mews! Stay tuned for more awesome updates. Cheers to making your Mews experience even better! 🦄

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: News and UpdatesNews

Hey Mews Community!Welcome to this week's roundup of exciting updates and discussions happening within our vibrant community. Let's dive right in! 🦄 Big News! Mews hits Unicorn status with $110M funding boost! Join us in celebrating this remarkable achievement! 💰 New Onboarding Article: Learn how to double-check revenue streams between Mews PMS and POS systems. Get insights by clicking here. ⚖️ Discover the art of balancing hospitality in our industry. Read more from Richard Valtr in this post. 🆕 Exciting news! Join the Beta for the new Global Search feature. Find out more on this page. 📑 Share your feedback on Mews passport & ID scanner. Join the discussion in this thread. 💸 Instant Payouts Beta now available! Get your payouts in 30 minutes. Join the Beta by visiting this link. Have a fantastic weekend, Mews Community! See you next week for more updates! 😊🎉

MarketaOupiCommunity Manager

published in Mews updates

The Great Hospitality Balancing ActNews

Hello, wonderful community members! 😎In a world where extremes often dominate, finding balance becomes an art worth mastering. This holds true in hospitality too, where every decision requires careful consideration. Let's dive into some key balancing acts shaping our industry: Human vs. Technology: How do we blend the personal touch of hospitality with the efficiency of technology? It's about leveraging tech to enhance, not replace, human interaction. Tools like online check-ins can streamline operations while allowing more time for meaningful guest connections. Personalization vs. Privacy: Balancing personalized guest experiences with respect for privacy is crucial. While data privacy is paramount, personalized marketing can significantly enhance guest satisfaction and revenue. Experience vs. Data: Finding the right mix of experience and data-driven insights is essential. In a rapidly evolving landscape, leaning more towards data can provide valuable insights, but it's vital to d

MarketaOupiCommunity Manager

published in Mews updates

Big News! Mews Hits Unicorn Status with $110M Funding Boost!News

Hey Mews Community!We've got some thrilling news to share: Mews has officially become a unicorn! 🦄 With a whopping $110 million in fresh funding, our valuation now stands at an impressive $1.2 billion. This wouldn't have been possible without each and every one of you - our incredible Mews family!A huge shoutout to our investors, partners, and supporters who have been with us every step of the way. Your unwavering belief in our vision has brought us to this momentous milestone.Join us in celebrating this remarkable achievement and the exciting journey ahead! 🎉🥂Read more about our journey here. Thank you for being a part of the Mews story! 💙🦄

Sarah.Masterton-BrownSuperstar Contributor

published in Mews updates

Reflecting on our Product Roadmap sessionNews

Did you get the chance to attend our recent webinar, Mews Product Roadmap: What's coming next? Whether you were able to participate live or not, not to worry – we've jotted down some highlights and recorded the session to make sure you don’t miss a thing. This webinar explored many of our upcoming features and initiatives, including: Enhanced payment processing: We're making payments smoother with more options like SEPA and integrating Mews Payments into our POS system. Now, one device covers orders and payments, simplifying your workflow. Space upgrade promotions: Boost your earnings by offering room upgrades at check-in. Our Beta program was a hit, showing promising results, and we're expanding this feature to make it available for everyone soon. Back-office efficiency: We're automating user setup and off-boarding, plus centralizing configurations for multi-property management. Financial operations made simple: We're refining guest bill amendments to be intuitive for every

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: This Week´s Top MomentsNews

Hello Mews Community!Here's a quick overview of what's been happening in our community: Mews Support: 2024 Plans and Priorities: Our VP of Customer Support, Stela, shared insights into our plans and priorities for support in 2024. Check out the details here. Celebrating 1 Year of Our Community: We're celebrating a significant milestone - our community's first anniversary! We're grateful for the inspiring conversations and support from members like you. Our founder, Richard Valtr, shared his thoughts on this journey. Join us in celebrating and check out the highlights here. 🎉 Meet Your Digital Wizard Companion: Introducing the Digital Onboarding Wizard, your guide to an effective and efficient Mews Onboarding Experience. Learn more about it here. 🦄 Help Us Define Payment-related Language: We're seeking your input to improve payment-related names and descriptions. Participate here. 💸 Optimize Breakfast Operations with Digital Lists: Enhance your breakfast service with our new

CharlieDelamareMews Employee

published in Mews updates

Optimize Breakfast Operations with Digital Lists!Tutorial

Hello Mews Community! 🌟I hope this message finds you well in your daily operations. I wanted to share a valuable tip that could simplify your morning routine and enhance overall efficiency – consider exploring our new Product Checklist feature! 🚀🚀 Optimize Breakfast Operations with Digital Lists! 🚀This digital solution is meticulously designed to bring efficiency, accuracy, and ease of use to your breakfast service. Picture managing breakfast orders seamlessly, eliminating errors, and ensuring a flawless operation.But it's more than just order management – the Product Checklist provides invaluable product usage insights. Imagine gaining better control over inventory and a deeper understanding of guest preferences, leading to informed decisions and heightened guest satisfaction.Unlock the Advantages:✅ Real-time Reporting: Monitor guest product consumption seamlessly.✅ Efficient Planning: Analyze usage data for improved restaurant management.✅ Digital Convenience: Access the checklis

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: News & UpdatesNews

Greetings, Mews Community! Here's a roundup of the exciting events and updates from our vibrant community this week 🚀 Great onboarding content: Dive into the world of crafting effective rate restrictions in Mews with our comprehensive guide! Learn how to optimize your hotel's revenue potential by leveraging restrictions creatively. Check out the detailed help guide here. Join us in shaping the future of financial services: Are you passionate about innovating in the financial sector? We're looking for individuals eager to co-create the vision of Mews' financial services offerings. Share your experiences and help us design the dream bank account for hospitality. Interested? Complete the form here. Excitement builds for ITB Berlin 2024: Save the date for March 5th, 2024, and meet the Mews team at stand 133 in Hall 8.1. Explore how Mews can turn your hospitality dreams into reality and schedule a meeting with our experts. Don't miss out on the chance to network and unwind at our stand

MarketaOupiCommunity Manager

published in Mews updates

Customer spotlight: Meet Mick from YHAInterview

We interviewed our community superstar and long-term Mews customer, Mick Vazquez of YHA, and got the lowdown on what’s coming up for YHA this year and his top tips for getting the most out of working with Mews. Here’s what we said… Hi Mick. Can you briefly introduce yourself and your role within your organization? My name is Mick Vazquez, I work for YHA Australia serving as the Senior Application manager, I am responsible for all applications that power our operation and enable us to deliver exceptional service and experiences to our guests. How would you personally describe your chain? Could you provide some insights into its overall atmosphere, amenities, and the experience it offers to guests? YHA is a membership-based, for purpose organization which for more than 80 years, has encouraged inclusion and diversity by welcoming travelers from all walks of life.We provide unique and sustainable accommodation across Australia, connecting our guests to opportunities, experiences and a

martin.kuceraMews Employee

published in Mews updates

Mews Spaces celebrates 1000 properties on boardNews

What is Mews Spaces?In an ever-evolving world, adaptability is key. This rings especially true in the hospitality industry, where resilience and innovation are paramount for success. At Mews, we're not just adapting to change — we're leading it. Today, we're thrilled to announce a significant milestone: Mews Spaces has surpassed a remarkable milestone. With over 1000 properties now utilizing Mews Spaces, we're revolutionizing the way hotels operate, offering a diverse array of services beyond traditional accommodations. Already boasting 1000 properties, why wait to join Mews Spaces?Accelerating Engagement 🚀As we celebrate reaching 1000 properties, we're setting our sights even higher. Currently at 22% engagement, our goal is to elevate Mews Spaces adoption to 30% by the end of the year. This means diversified revenue streams, increased utilization of available inventory, and unlocking new guest segments. We're committed to our customers' success, and Mews Spaces is designed to serve

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: Latest enhancementsNews

Dear Mews Community, 😺Happy Friday! As we wrap up another eventful week, let's take a moment to reflect on the exciting developments and updates within our community.1. Introducing Allotments in Mews Operations: Ever felt trapped by unbooked rooms tied up in allocations? Say hello to Allotments! This new feature liberates your inventory, allowing for automated, flexible management. Watch our video guide and unlock new revenue opportunities: Set Your Rooms Free with Allotments.2. Embrace Sustainability with Mews x Hotels for Trees: Going green has never been easier—or more cost-effective. Discover how integrating with Hotels for Trees can benefit your property, your guests, and the planet. Join the movement towards a more sustainable hospitality experience: Learn More.3. Meet the Mews Digital Assistant: Instant support, right at your fingertips! Say goodbye to waiting for email replies and hello to immediate assistance with our AI-powered chatbot. Experience seamless support in multipl

Ava CrampMews Employee

published in Mews updates

Meet the Mews Digital Assistant: Accurate, instant support at your fingertipsTutorial

It’s no secret that in hospitality, guests should be waited on – not waiting on you. Which means that when you need information or an answer to a question, you need it, well, yesterday. We know the pain all too well, and that’s why we’re extra excited to announce our newest feature: the Mews Digital Assistant. Now, you can get instant answers to your Mews-related questions – without having to wait for an email reply or browse through lengthy articles. The Mews Digital Assistant is an AI-powered chatbot that can provide you with relevant and accurate information from our extensive knowledge base, in a matter of seconds. Here are some of the key benefits/features of using the Mews Digital Assistant: Instant responses: No more waiting for email replies or searching for articles. Get the information you need in seconds. Accurate information: Access the most up-to-date and comprehensive info from our knowledge base, with convenient links to further reading. Speaks your language: Cho

coline.poussiereMews Employee

published in Mews updates

TIP OF THE WEEK - Free Cancellation RatesNews

Hey Mews Community! 👋Did you catch the exciting news from last year? We rolled out a fantastic feature in the Mews Booking Engine that elevated your guests' booking experience – Showcasing Free Cancellation Rates! ⭐️What Was New:Your guests could enjoy a more tailored booking journey by exclusively viewing rates with free cancellation policies. It was all about flexibility, giving them the power to make choices that suited their preferences.Clear Labels for Clarity:To eliminate any confusion, we introduced clear labels visible to guests when they selected categories and rates. It was all about making sure your guests knew exactly what they were getting.Easy Setup:Enabling this feature was a breeze. You could head to your booking engine settings and toggle on "Display Cancellation Tags." This opened up exciting possibilities, such as promoting your best flexible rate on Google Hotels, encouraging direct bookings, and reducing abandoned reservations due to lack of information.Even with

Sarah.Masterton-BrownSuperstar Contributor

published in Mews updates

Webinar recording: Transforming your F&B operations with Mews POSWebinar

Learn how Mews POS can help you boost sales, streamline revenue management and increase guest attention.If you would like to know more about how Mews POS can help your hotel or restaurant and would like to have a more in-depth discussion, post a comment below and we’ll set up a call. In this webinar, you’ll find the following topics covered:Snapshot of Mews POS Demo (10 mins 15 secs) Value proposition of Mews POS (27 mins 30 secs) Q&A (30 mins 50 secs) For more content on POS, you can find out how to Celebrate the Festive Season with Mews POS Smart Solutions in this article.

Ava CrampMews Employee

published in Mews updates

Help the planet and cut costs with Mews x Hotels for TreesNews

It’s hard to imagine any property that isn’t eager to go greener. Unfortunately, things that are good for the planet aren’t always good for the pocket. Fortunately, we’ve got something that is. In North America, Mews has officially integrated with Hotels for Trees (HfT) – a non-profit foundation working to create a greener hotel world. Hotels for Trees is based on a simple but powerful concept. Basically, every time a guest chooses to skip their room cleaning, a tree is planted somewhere in the world. And, best of all, it can now be easily managed within the Mews platform.Check out this video introduction to Hotels for Trees featuring our Customer Success Director, Jason Cadow (@jasoncadow) , that breaks down the advantages HfT has for your property and the environment. The win-win-win scenarioFor guests, hoteliers, and the environment, this partnership is a hat-trick. By opting out of housekeeping services, guests can feel good about contributing to a healthier planet. Hoteliers, on

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: Community DigestNews

Hello, Mews Community! 🍀As another week comes to a close, let's take a moment to reflect on the exciting happenings within our community: Reflecting on our Product Roadmap Session: Did you attend our recent webinar on the Mews Product Roadmap? If not, don't worry! We've summarized the key highlights for you. From enhanced payment processing to space upgrade promotions, catch up on what's coming next. Learn more Monthly Releases Overview - January: January was bustling with new releases aimed at enriching your experience with Mews. From updates to Mews Kiosk to revamped availability calendars, dive into the highlights of last month's updates. Read more Allotments in Mews - Group Management: Discover the next chapter of group management with Allotments in Mews. Learn how this feature can save time, increase revenue, and improve efficiency in managing group bookings. Watch the video Tip of the Week: Locating Payments for Specific Payouts: Need help locating payments associated with

MarketaOupiCommunity Manager

published in Mews updates

Monthly Releases Overview - JanuaryNews

Hello, Mews community!January has been an incredibly busy month packed with amazing new releases aimed at enhancing your experience with Mews. We're thrilled to share with you the highlights from this month's updates. Enhance Your Guest Experience with Mews Kiosk Updates 🛎️ January saw the release of Mews Kiosk version 4.6.2, bringing a host of improvements to streamline interactions for both staff and guests. These updates are designed to make your guest experience smoother and more efficient. Enable Long-Stay Guests to Book Partial Months 🗓️ We've introduced the option for guests to book partial months, allowing for more flexible billing and simplifying the reservation process for long-stay guests. Digitalize Your Breakfast List with the Product Checklist! ✅ Say goodbye to paper-based methods and hello to real-time product reporting with the new Product Checklist in Mews Operations. Track guest consumption seamlessly and gain valuable insights for efficient planning. SMS Pack

Sarah.Masterton-BrownSuperstar Contributor

published in Mews updates

Product Roadmap session, 6th Feb: Here's what to expectWebinar

The latest edition of the Product Roadmap webinar is just around the corner. ⌛The following headline themes are what we’re focusing on in this session. These themes are:Working around the staff shortage Diversify revenue streams Building a connected tech stack These themes will guide this session as we cover:a look back at what Mews delivered in H2 2023 what’s around the corner in H1 this year what’s to come later down the road that we can share Q&A - live, via Slido We have several Product Managers ready to tell you all about our plans. There will be time for a live Q&A. 🎤There is still time to sign up! Register below 👇

GonzaloMews Employee

published in Mews updates

TIP OF THE WEEK: Locating Payments for Specific Payouts in MewsTutorial

Hi Mews community, 😎We've noticed that some of our clients have been inquiring about how to locate payments associated with specific payouts, so we wanted to provide clear instructions on this process.To find a payment for a specific payout in the Mews Payouts Report, follow these steps: Click on the identifier of the payout you wish to examine. This action will open a new window displaying the charge identifiers for that particular payout, including commissions and commission adjustments. Select and copy the identifier for the charge you want to investigate. Navigate to the Payment Report. Filter the report by the dates corresponding to the charges from the previous step, and optionally, filter by Gateway CC. This will show all charges processed through Mews within the specified dates. To easily locate the charge you're interested in, press Ctrl+F to open a search box, then paste the copied identifier into the search field. By following these steps, you'll be able to identify t

Mark LeggeMews Employee

published in Mews updates

To breakfast and beyond: The Digital Product ChecklistNews

Dear Community,It’s breakfast time at your property. Employees are running around to make sure everything is ready, including printing the infamous breakfast list, manually checking off guest names, and getting the bookable services for the day in order – all in an attempt to avoid waiting times and give your guests a pleasant experience. With all the commotion that comes with pulling off a smooth, successful morning, wouldn’t it be nice to get one thing taken off your plate? Enter: The Digital Product Checklist. Found in Mews Operations, the Digital Product Checklist allows you to automate your breakfast list – but that’s’ just the beginning. Use it to track the products your guests consume each day in real-time, such as spa facilities or bike rentals. Here’s a bit about the Digital Product Checklist and how it can help your daily efforts: Plan like a pro: Analyze usage patterns to correctly plan your restaurant's capacity and staff scheduling. Shorter waits, happier guests: Ensu

Ava CrampMews Employee

published in Mews updates

The hottest product updates from 2023News

When my mom sees a jar of jam, she sees beyond its singular purpose. She uses the jam, turns the last bits into vinaigrette, and then repurposes the empty jar for storage. She’s the queen of maximum utilization – and I’m starting to think she’s on to something. In the spirit of getting more out of what you have, we’ve created something special to make sure you’re up to speed on the latest and greatest from Mews. We sat down with our product team to select the updates from 2023 that they believe our customers need to know about and put them all in one place: our February 2024 product recap page (complete with an awesome video from Matt). The newly launched page breaks down many of our user-inspired upgrades, including Mews Kiosk improvements, digital breakfast lists, and more. Check it out to explore which functionalities you might be missing out on and how you can start using them ASAP. Here’s to getting the most out of everything you use – hospitality platforms and jam jars alike.

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: Your Weekly SnapshotNews

Hello Mews Community! 👋As we bid farewell to another week, we're excited to bring you a quick recap of the highlights that shaped the past few days. Product Roadmap Session, 6th Feb: Join us for insights on staff shortage solutions, revenue diversification, and tech stack connectivity. Register now! Unlocking Success with Mews Booking Engine: Over 1.8 million bookings in 2023, generating 38% more revenue on average than OTA bookings. Share your success stories with us! 🚀 TIP OF THE WEEK - Free Cancellation Rates: Dive into the enhanced booking experience with clear labels and easy setup. How has this feature impacted your guests' journey? Optimized Rates Recommendation for Revenue Managers: Revenue Managers, explore the power of derived rates for a streamlined pricing strategy. Tips and insights await you! 💰 New Beta: Help Us Shape the Future: Be a part of our journey to improve ledger reporting. Share your insights in a 30-minute customer call – your input matters! 2023 P

CharlieDelamareMews Employee

published in Mews updates

Discover Enhanced Guest Experiences: Unveiling the Latest Mews Kiosk 4.6.2 UpdatesNews

Dear Mews Community,Dive into the world of enhanced guest experiences with the latest updates from Mews Kiosk! Our commitment to continuous innovation shines through in every update, and the recent 4.6.2 version is a testament to our dedication to adding value to your Mews experience. Let the innovation unfold! 🚀What's New in Mews Kiosk 4.6.2?🔹 Personalized Screensavers: Make your Kiosk uniquely yours! The latest update allows you to easily add a personal touch with your own screensaver video. The configuration now supports more links, providing a seamless and engaging guest interface.🔹 Efficient ID Scan for Staff: Streamline your check-in process with the new ID scan feature in Staff mode. Automatically fill in your guest's check-in form, enhancing efficiency and ensuring a smooth experience.🔹 Copy Address Functionality: Ideal for legal environments, the copy address feature simplifies the process for large groups. Save time on data entry and minimize errors by duplicating a share

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