It’s no secret that in hospitality, guests should be waited on – not waiting on you. Which means that when you need information or an answer to a question, you need it, well, yesterday.  

We know the pain all too well, and that’s why we’re extra excited to announce our newest feature: the Mews Digital Assistant. Now, you can get instant answers to your Mews-related questions – without having to wait for an email reply or browse through lengthy articles. 

The Mews Digital Assistant is an AI-powered chatbot that can provide you with relevant and accurate information from our extensive knowledge base, in a matter of seconds. Here are some of the key benefits/features of using the Mews Digital Assistant: 

• Instant responses: No more waiting for email replies or searching for articles. Get the information you need in seconds. 

• Accurate information: Access the most up-to-date and comprehensive info from our knowledge base, with convenient links to further reading. 

• Speaks your language: Choose from five core languages: English, French, Spanish, Dutch, and German. The Mews Digital Assistant will chat with you in your preferred language. 

• Direct support access: If you need more help, the Mews Digital Assistant can create a support ticket for you and connect you with our friendly, knowledgeable support team.

To give the Mews Digital Assistant a try, simply click on the Help / Contact us icon in Mews Operations and start chatting. Remember to ask specific and follow-up questions to get the best results. And don’t be shy, the Mews Digital Assistant loves to chat. 

For more information on using and interacting with the Mews Digital Assistant, check out this help center article. Stay tuned for more exciting updates as we continue to develop this new functionality.