Mews Payments

The new Mews Terminal S2 is here 🎉 Designed to simplify your Food and Beverage operations, Terminal S2 combines ePOS and payment processing into one single device. We’re sure there's lots you want to know about this exciting new piece of cutting-edge tech. To get answers to all your questions, join us here in the Mews Community on Thursday October 24th from 12pm-2pm CET for a Q&A with Product Marketing Manager, Gustavo Franco. During this two-hour session, Gustavo will respond to all questions submitted by Mews Community members. To ask a question, simply add it in the comments section of this article. Not part of the Mews Community yet?

Hi community,We are excited about the new Mews Terminal S2 and we've published a new help article that covers frequently asked questions (FAQs) about the terminal.Key HighlightsPayment Methods: Supports Visa, Mastercard, Amex, and digital wallets like Apple Pay across various regions, with specific exclusions for Interac payments. Features: Includes the full Mews POS Android App functionality, card charging, payment preauthorization, and real-time updates. Availability: Usable in countries like the UK, Germany, France, Australia, and New Zealand. Connectivity: Connects via secure Wi-Fi; public Wi-Fi is not supported. Integration: Requires activation by a Customer Success Manager. Tips and Receipts: Tips are supported for Mews POS; receipts are sent via email or SMS. Battery Life: Lasts

Your staff works hard to deliver great service, but the back-and-forth between tables and the restaurant point-of-sale can slow things down.  What if they could have everything they need to serve your restaurant guests, right in the palm of their hand? With the new Mews Terminal S2, that’s exactly what we’re bringing to the table (literally) – a handheld POS device and payment processing system designed to make service smoother and faster. What is Mews Terminal S2? Mews Terminal S2 is a portable, all-in-one device that combines order taking, payment processing and guest interaction in one single, easy-to-use system. Whether at the restaurant, poolside, lobby or lounge, this device allows your staff to manage everything on the spot, ensuring smoother and more efficient service.  Why you’ll love it: 1. Efficiency at your fingertips  No more running back and forth between tables and a stationary POS

Hi Community,We've received numerous cases about a recurring issue, so we wanted to clarify this process to help properties avoid future payment failures.Many customers are using the same profile to post all Food & Beverage charges, but they're not setting it up as a Paymaster account. When too many credit card transactions are posted to this single profile, payments begin to fail. This often causes properties to panic as they experience disruptions in payment processing.To prevent this issue, here are a few important steps to follow:Create a Paymaster Profile: Instead of using a regular guest or transaction profile, create a dedicated Paymaster account specifically for handling F&B or other group charges. Add paymaster account classification (the most important step to ensure correct payment processing) Open the Paymaster account profile. Go to the Internals tab. In the Class

 Why It Matters: Many of you have been asking about issues with payment failures in Mews, particularly when handling bar or restaurant charges. This common problem often occurs because the account used isn't set up as a Paymaster. When this happens, payments start to fail, causing operational disruptions and confusion. This is because a standard account can only handle a limited number of cards or payments before it reaches its limit.What to Do: To avoid these issues, ensure that all bar or restaurant charges are posted to a designated Paymaster account. Here’s why:Centralized Billing: A Paymaster account consolidates all charges into one bill, simplifying management and invoicing. Prevent Payment Failures: Standard accounts have a cap on the number of payment methods they can handle. A Paymaster account bypasses this limitation, ensuring smooth processing. Flexi

Hey there Mews Community!We've noticed some of you have been asking about how long it takes for payouts to reach your bank account. Let's break it down for you:Once a guest's credit card is charged, the money shows up in your Mews Payments balance pretty quickly, usually within minutes. Then, it takes up to three business days to process and send that money to your bank account. Depending on your bank, it might take another one or two business days to see it in your account.Exceptions to Keep in Mind: New Stripe Accounts: If you're new to Stripe, your first payout happens about seven days after your first successful payment. In some industries, this might take up to 14 days to manage risks related to credit services. Adyen MoR: Payouts through Adyen MoR happen once a week, specifically on Tuesdays. Adyen MarketPay: With Adyen MarketPay, payouts

Like a player scoring a deciding goal, Mews Payments is the tool that changes the game for your financial transactions. A tool that is fast, flexible and secure, just like a high-performing athlete. Imagine that Mews Payments is like your best striker, ensuring smooth payments, saving you valuable time and elevating the guest experience to champion level. Just like in competitive sport, where accuracy and strategy lead you to victory, Mews Payments helps you score points with each successful transaction. ⚽🥅  Depending on your accepted payment methods, your guests can make payments:  By card, online or through a terminal 💳  In cash 💶  Via an external payment type, such as a wire transfer 💸  In order to ensure data security, we are

Hello Community,Welcome to this week's Support Tip! Many of you have asked about manual vs automatic settlement of Mews invoices. Here’s a quick rundown to help you manage your payments effectively.Manual vs Automatic Settlement of Mews InvoicesBy default, Mews invoices are automatically settled against your MewsPay balance. If your balance is too low at the time of settlement, the automatic process will fail, and you'll receive a reminder to pay.Automatic Settlement: Attempts occur once; failure triggers a payment reminder. Payment Reminder: Pay via the link in your invoice or through a wire transfer to the Mews bank account listed in your invoice. Topping Up MewsPay Balance: Ensure your balance is sufficient to avoid issues.Frequently Asked QuestionQ: I can't refund a client due to a negative Mews Payments balance. How can I top up my account?

Hi Mews community, 😎We've noticed that some of our clients have been inquiring about how to locate payments associated with specific payouts, so we wanted to provide clear instructions on this process.To find a payment for a specific payout in the Mews Payouts Report, follow these steps: Click on the identifier of the payout you wish to examine. This action will open a new window displaying the charge identifiers for that particular payout, including commissions and commission adjustments. Select and copy the identifier for the charge you want to investigate. Navigate to the Payment Report. Filter the report by the dates corresponding to the charges from the previous step, and optionally, filter by Gateway CC. This will show all charges processed through Mews within the specified dates. To easily locate the charge you're interested in, press Ctrl+F to open a search box, then paste the copied identifie

Mews payments: an interview with Charlie Delamare, Mews’ Solutions ArchitectCharlie shares his experiences from his previous life working in student accommodation on the drawbacks of manual payment processing and reconciliation, the risks of chargebacks and wasted time correcting errors.  All amounting to lost revenue and poor guest experience.This led Charlie to select Mews. Mews’ payment automation transformed how his property functioned: they changed payment terms to mitigate risks which ensured payment of no-show fees, were able to re-sell cancelled rooms and enjoy accurate payment processing with no manual errors, resulting in increased revenue for his business.You can also learn more about Mews’ payment terminals here