About Mews Community

On 26 May, we welcomed customers to SkyBar Malabar at Hotel Jakarta for Mews Unwind, an evening hosted by Mews Community, just ahead of Unfold.There was no heavy program to follow; just the space to settle in, catch up properly and let conversations unfold naturally, with familiar faces returning, new ones joining for the first time, and plenty of ideas being shared between people who understand the day-to-day of hospitality.This year, we added a little extra fun with our Bose speaker competition, where customers shared examples of how they’re using Mews to automate tasks, grow revenue and make smarter decisions faster.Congratulations again to our winner, Heike – ​@RoterOchse! 👏🏆🥳 We hope you put your new speaker to good use this summer 😎  Click here to get inspired by what Heike and others have shared. We also want to highlight three community members who consistently go above and beyond to help and share their insights with their peers in the community: ​@Mark Alexander Joel  ​@J

On 26th May 2026, the Mews Community is coming together for Unwind in Amsterdam – our customer-exclusive event the night before Unfold. There’ll be drinks, canapés and a rooftop bar to enjoy while you meet old friends and make some new ones. But this year, we’re adding a competition into the mix 🎉 Share how you’re using Mews to work smarter, grow revenue or make smarter decisions, faster – and you could walk away with a🎁Portable Bose Speaker on the night. Details below 👇  How to enter To take part, leave a comment on this post sharing a real example of how you’re using Mews in one of the following ways:  Automate more of the boring stuff  Maximize revenue from every stay  Make smarter decisions, faster  You’ll need to be a member of the Mews Community to comment (you can join here). We'll pick the winner from everyone in the room on the night at Unwind. They’ll take home the prize 🔊 as well as some serious Mews Community kudos. So make sure you’re there 🥂  Need inspiration? Here

Just for a bit of fun🐣 we’ve hidden 5 Easter eggs around the community. Can you find them all?Get to the end of the hunt and win the Cracked It community badge!    🏅Your first clue? Closer than you think — start with the poll below 👇🏼 You'll need to be logged in to play.Good luck! 🐣

Hello from the Community team 👋​@Sarah.Masterton-Brown  and I are happy to share that new updates have landed in the Mews Community! 🚀 Here’s a quick look at what’s new and what you can start exploring today:Multi-language functionality 🌍Exciting update: The Mews Community interface is now available in the five languages supported by Mews: Dutch, English, French, German, and Spanish. You can switch to your preferred language anytime for a more familiar, seamless way to explore and get around the Community. We hope this makes your visits feel even smoother. 🤝Choose your language by clicking the language button at the top of any Community page: Fresh Mews branding! 🩷 👀You might also notice the Community is looking a little different and more pink than usual.  We’ve given it a fresh coat of Mews paint, bringing our new brand look and feel to the Community. Let us know how you like it below!  Climb the Community ranks  🏆And that’s not all. Keep an eye out for new badges, discover up

January set the tone for 2026 in the Mews Community. A big focus on security, some major Mews milestones worth celebrating together, and plenty of practical discussions between customers figuring things out in real time.If you missed a few things, here’s the quick catch-up on the hot topics from January:🔝 Most popular articlesNew attack techniques targeting Mews Customers: How to stay secureA deeper look at evolving attack methods and clear, practical guidance on how to stay one step ahead.Single Sign-On (SSO) is now FREE for all propertiesAn update announcing that SSO is now available to all Mews properties at no cost, making secure access simpler for your teams.Zero Amount Authorization is hereAn introduction to Zero Amount Authorizations in Mews and how this helps you validate cards without placing a hold on guest funds. 💬 Most active questions and discussionsSome of the most valuable threads in January were customers helping customers.Peppol invoicesWith the Peppol Fiscal Registr

Hello Community!You might have noticed there is a Best Answer option at the bottom of all questions. I’m here to explain what this does and why it helps 😊Clicking Best Answer means that out of several responses you may receive to your question, one comment will have the most relevant solution. Marking that answer as the best will help others that are looking for a solution to the same question find the most obvious answer more easily. A best answer is visibly marked by a green tick, the status changes to ‘Solved’ and the answer is pinned directly underneath the question. Why Mark a Best Answer?When you mark an answer as the best, it gets highlighted at the top of the topic in green. This makes it significantly easier for others browsing the topic to spot the most effective answer without sifting through multiple responses.However, there are occasions when an answer is marked as the best even though it hasn’t completely solved the problem. This can happen for a few reasons:Some areas o

Hey Community,You might have noticed things look a bit different around here! ​@jessica.becker  and I are excited to bring you some new features to make your experience smoother, faster, and more enjoyable. Here’s what’s new: ✨ New navigationWe’ve added more drop-down menu options to help you find what you need, faster. With so many Mews products now on offer, each has its own dedicated space in the community. This means when you ask a question, it’s easier to pick the right category and get the answers you’re looking for. 🌍 Multi-language commentsNow you can translate a single comment – or an entire conversation – into your preferred language with just one click. Communication has never been easier! 👀 What’s coming soon: Fresh Mews branding: There has been a slight delay on this one but we’re 90% there and just want it to be perfect – hopefully only a few more weeks to go. New community badges: To recognise your contributions and activity. Full-site multilingual functionality: S

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just contact me, ​@jessica.becker, via the community private messages or email community@mews.com with your new email address and we’ll update your account with it.No need to create another account, however, you may update your profile pic and expand on your About me section any time. 🙂

Hi Community fans, 🙋​@jessica.becker  and I have been cooking up some fresh improvements behind the scenes, and it’s nearly time to lift the curtain.A quick heads up: the community will be offline on Friday, 5 December while we rearrange a few things, and we expect to be back online Monday, 8 December.To find out what’s coming, watch the video where Jess and I reveal what’s in store — complete with enthusiasm and questionable filming skills.We’re really excited to share these new changes with you.     

On September 3rd, we brought Mews Unwind to Germany for the very first time — and what a night it was! Hosted in Hamburg, this intimate gathering brought together 15 amazing customers for an evening of connection, creativity, and of course, plenty of good vibes.🎉 Highlights🍹 Complimentary drinks and a delicious finger buffet 💬 Lively conversations with hospitality pros from across Germany🎨 A guided sip & paint session where everyone created their own masterpiece to take home🤝 A cozy, community-first atmosphere with zero sales pitches 🙌 Thank You to Our AttendeesA huge thank you to everyone who joined us in Hamburg and made this first German Unwind so special. It was wonderful to see new and familiar faces, share stories, and spend an evening together outside of the usual day-to-day. 📍 What’s next?More Unwind events are coming soon — new cities, new venues, same good energy. Keep an eye on Mews Community and we’ll see you soon. 📸 A glimpse of our first German Unwind in actio

Hi Community 👋We're bringing Mews Unwind to Hamburg on September 3rd for a relaxed evening designed just for you – our amazing Mews customers.Join us for an exclusive gathering where hospitality professionals can step away from the daily hustle and truly unwind. Enjoy complimentary drinks 🍸 and a delicious finger buffet 🍡 as you connect with fellow hoteliers and innovators in a laid-back setting – with no sales pitches, just great conversations.To make the evening even more memorable, we’re hosting a guided paint & sip session 🎨 – no experience needed, just a willingness to have fun and get a little creative. And yes, you’ll also leave with some exclusive Mews merch to remember the night by. 🎁Spaces are limited, so be sure to register today!🥂Mews Unwind📍 SIDE Design Hotel, Drehbahn 49, 20354 Hamburg🗓️ Wednesday, 3 September 2025 | 5pm – 7pm We can’t wait to welcome you in Hamburg! 💜The Mews Community Team

Hi Community! 👋We’re excited to introduce you to a very special group of people who help make the Mews Community such a helpful, welcoming place: the Mews Community Ambassadors! 🙌These Ambassadors are Mews experts from our Support team who actively engage in the Community. They are answering your questions, offering tips, and helping you get the most out of Mews. They bring real product knowledge, frontline experience, and a genuine passion for helping hoteliers thrive.You may have already seen their friendly faces in the replies to your posts — now, you can get to know them a little better! 🎉👉 Check out the Ambassador overview page to see who’s who, what they specialise in, and their favourite travel memories.Consider our Ambassadors the friendly faces in the room; chiming in when a little help or clarity goes a long way.💬 Got a question? Start a thread in the Community and one of our Ambassadors might jump in to help. ✨

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

3,000 Members! That’s the magic number we’ve just hit in the Mews Community, and we couldn’t be more excited! 🎉 What started as a small group of innovators and hoteliers sharing ideas has grown into a thriving network of hospitality heroes, all working together to make the future of the industry brighter. 🌍✨Mews Community in numbersWe’ve come a long way since the early days, and the stats speak for themselves! ⭐ Since its launch in early 2023, Mews Community has seen...💬 9,000 posts 🧵 1,700 topics 🙋‍♂️ 782 questionsYou’ve truly made this community a powerhouse of insights, ideas, and problem-solving! 💡Community Highlights🗺️ Roadmap Webinars Get a sneak peek into what’s coming next at Mews! These sessions give you direct access to our product team and let your feedback shape the future. Catch the latest recording here!   📈 Success Stories From better operations to boosted revenue, your wins inspire us all! Check out how Kronen Hotels leveled up with Atomize in the Atomize Hub!  

Welcome to the Mews Customer Community! 👋We’re so glad you’re here—let’s get you settled in! What’s this community all about?The Mews Community is designed for everyone, whether you’re a new user or a seasoned pro. Your level of experience doesn’t matter—there’s a wealth of knowledge and expertise here just waiting for you to tap into. 💡This isn’t just another place to ask questions or a support desk. It’s a space to give and get help, share tips, and learn from each other’s experiences. The more you contribute, the more you’ll get back. Plus, acts of kindness and helpful contributions are recognised with points, badges, and some cool rewards along the way. ⭐See what our CEO, Matt Welle, has to say about the community...  The basic setup of our community is simple:CommunityExplore topics and ask the community (or us) about this community, our products or any other related question that might be on your mind. The community will take care of them quickly and efficiently! Product Guides

And the Mews Community Champion Award goes to….. 🥁At Unfold in May, we celebrated the great achievements from our Mews customers across multiple categories: Tech team of the year; Most innovative staff experience; Trailblazer award, Most innovative guest experience.All winners are announced here.Mews Community Champion Award The winner of the Mews Community Champion Award went to Mick Vazquez of YHA.Mick's dedication to the community is evident in his actions. He was one of the first to create a profile and start engaging with fellow hoteliers and technology professionals. His insights and contributions have been invaluable, enriching discussions and generating a culture of learning and growth here in this community.He shared, "The value of Mews Community is being able to share best practices with other operators, not having to work it all out yourself." Mick loves helping out, saying, "Being able to help the community is something I look forward to and something I find rewarding!" Mi

Mews Community just hit 2,000 members, and we couldn’t be more thrilled! It's incredible to see so many users supporting each other in making the most of Mews, but also giving feedback to help Mews grow and improve.  Some Interesting Facts About Mews CommunitySince its launch in early 2023, Mews Community has seen 4,500 posts and 3,500 replies across over 900 topics. ⭐ Here is what you love:🌸Beta Programs: Guess what was the most viewed content? You guessed it right, the Beta program group and topics is always on top and is a great way to get ahead and share feedback with our Product Team. 🚀 Check out the latest beta programs and sign up here. 🌸 Panel sessions: We've also curated a series of product webinars, live Q&A sessions, and recently launched our Community Panel Series. This initiative allows customers and Mews solution architects to delve into specific topics, with participants engaging through live questions.  Watch the latest recording of the Operational Excellence dis