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Est ce que les feedback servent ?

  • December 1, 2025
  • 3 replies
  • 211 views
S
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Bonjour,

Nous sommes passés sur Mews cette année et nous remarquons qu’il manque beaucoup de fonctions que d’autres PMS ont depuis des années.

On nous encourage à poster sur la plateforme feedback qui est une bonne idée je trouve, sauf que je vois des posts qui comme celui ci https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/47159095-impove-timeline-visual-appearance-for-improved-wor date de 2018 sans retour de la part de Mews. J’ai l’impression que les posts ne servent pas à grand chose. Sachant que beaucoup de demandes sur feedback sont partager entre plusieurs utilisateurs / properties qui utilisent Mews au quotidien.

Best answer by jessica.becker

​@SouhaelG  thanks for calling this out – it’s a totally fair frustration.
UserVoice/feedback forum is actively reviewed by our product teams, but it’s one of several inputs into discovery rather than a queue where every idea gets a direct response or delivery date. We receive a high volume of ideas (many overlapping, some very specific), so teams use them to spot patterns and validate problems, even if there isn’t always an update on each individual post.
In the example you shared, improvements to the reservations timeline are part of ongoing discovery. The insight from UserVoice feeds into that work, but with other priorities currently in progress, there isn’t a concrete timeline to share there yet – which is why it can look quiet.

​@mauritsbots this may be something you and Sarah discussed quite a while ago (your memory is impressive). We did review whether the Community could replace UserVoice for feature requests, but it doesn’t currently offer the level of structure and reporting we need – which is why the two aren’t merged.
If you’d like more visibility into what’s coming:

  • We’re hosting a product roadmap webinar in February
  • PMs regularly share pre-release work in the Beta programmes group here in the Community

UserVoice isn’t a black hole, but it is one piece of a much bigger picture.

Souhael / SOGEHO Group IT Manager

    3 Replies

    mauritsbots
    Superstar Guru
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    • mauritsbots
    • Superstar Guru
    • January 9, 2026

    ​@SouhaelG  i believe they are looking at merging the community and the feedback.. perhaps ​@jessica.becker can comment on that.

    but closer to your question; the feedback forum ís reviewed however priority is nót found there.. I personally believe they stopped actively enging on the feedback forum simply because there are too many duplicate entries after so many years of subpar maintenance (on the feedback forum). 

    Interesting to see what Jessica answers!

    Questions? Brainstorm? Contact me!
    jessica.becker
    Mews Employee
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    • jessica.beckerMews Employee
    • Mews Employee
    • Answer
    • January 14, 2026

    ​@SouhaelG  thanks for calling this out – it’s a totally fair frustration.
    UserVoice/feedback forum is actively reviewed by our product teams, but it’s one of several inputs into discovery rather than a queue where every idea gets a direct response or delivery date. We receive a high volume of ideas (many overlapping, some very specific), so teams use them to spot patterns and validate problems, even if there isn’t always an update on each individual post.
    In the example you shared, improvements to the reservations timeline are part of ongoing discovery. The insight from UserVoice feeds into that work, but with other priorities currently in progress, there isn’t a concrete timeline to share there yet – which is why it can look quiet.

    ​@mauritsbots this may be something you and Sarah discussed quite a while ago (your memory is impressive). We did review whether the Community could replace UserVoice for feature requests, but it doesn’t currently offer the level of structure and reporting we need – which is why the two aren’t merged.
    If you’d like more visibility into what’s coming:

    • We’re hosting a product roadmap webinar in February
    • PMs regularly share pre-release work in the Beta programmes group here in the Community

    UserVoice isn’t a black hole, but it is one piece of a much bigger picture.

    Jess – Community Coordinator @ MEWS
      S
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      • Sonja
      • Master Helper
      • January 14, 2026

      Hey Souhael,

      personally my impression is that feedback is indeed taken into consideration a lot, but with a very large and diverse user base it’s probably not easy to prioritize and implement requests in a way that works equally well for everyone. Different properties naturally have very different workflows and operational needs.

      I can absolutely understand the frustration when older feedback threads don’t show visible progress or responses. At the same time, my experience so far is that Mews does listen to feedback, even if changes sometimes take longer or happen in a different form than originally suggested.

      I still see value in sharing feedback, especially when multiple users support the same ideas, as it helps highlight common challenges and trends. Overall, I do believe Mews takes this input seriously, even if the process isn’t always as transparent or fast as one might hope.


      Best, 

      Sonja

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