Skip to main content

Welcome

Welcome. This section is a guide to get you on your way with Mews and this community

72 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in About Mews Community
New here? Introduce yourself

Hey Community-friends 👋We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Sarah. You may already know me but if not, I’m looking forward to getting to know you in this community. 😊  I’m the Senior Community Manager here at Mews. You’ll be seeing my face quite a bit around here as I’m responsible for moderating the communications in this community. That means I make sure information flows fast between customers and the product team and that no question goes unanswered.I’ve worked in the SAAS industry for 6 years building and managing successful customer communities 👬 before I landed here at Mews in January 2022 - so, I’ve already got the community T-shirt, so to speak 👕I’m based in a leafy county called Surrey in the UK - not far from London. I am married and we have two young daughters who keep me busy. Zen for me is being in the great outdoors, running, hugging a tree or doing a spot of gardening. What is your zen?Hi

2412107
Inka
Mews Employee
5 hours ago
P
PHman88Helper
asked in Mews University
Mews - in depth refresh training

Hi, With it being low season, I would like to refresh my Mews knowledge - in depth.Any courses you can recommend? Just the Mews University? ...

355
Svenja
7 hours ago
Davide
Mews Employee
DavideMews Employee
posted in Mews University
Mews University update: Mews Guest Portal course

Hi Mews Community, Great news: there’s a brand new course live on Mews University: the Mews Guest Portal. ✨ ℹ️ What’s in the courseThis course is packed with everything you need to know about the guest portal. You’ll explore its key features, follow a step-by-step guide to setting it up, and get pro tips to help you make the most of it - including how to boost revenue and guest satisfaction. 🌎 LanguagesThe course is now available for self enrollment in English - French - German - Spanish - Dutch. 👉 Click the links to start your interactive learning journey, or log in to Mews University here. Happy learning! 🚀

282
Davide
Mews Employee
1 day ago
M
mcd802Apprentice
asked in Onboarding
Know Your Customer error

I’m trying to complete the onboarding but when I go to submit i receive:“Please complete missing Company Representative information before submitting the KYC Project.” even though all fields are filled.  any thoughts how to bypass this and does anyone know if it will hold up my install timeline? Thanks! Matt

90
M
4 days ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Certification for Property Administrators now available!

🎉 Exciting news!We’re thrilled to announce the launch of the new certification for Property Administrators in Mews University! This certification is designed to recognize your expertise in using Mews and provide you with a verified digital credential to showcase your skills. 🎓 How It Works:If you complete the Property Administrator learning path, you'll be automatically enrolled in the certification exam. The certification exam consists of 25 questions. Once you pass the exam, you’ll earn a verified digital credential that can be shared on your social media profiles, including LinkedIn, to demonstrate your expertise. 💡 Why Get Certified?Boost your career: Stand out by showing your certified skills in using Mews. Share your success: Add your certification to your professional profiles and resume. Validate your knowledge: This certification proves you’re ready to excel as Property Administrators using Mews. 👉 Ready to get certified?Certifications are currently available for the follo

840
Davide
Mews Employee
14 days ago
P
PakasaApprentice
asked in Onboarding
Error in Import future bookings Booking.com

Hello!  We're going live these days, but before we really go online, I want my calendar to be completely accurate (we are switching from another booking system). All of our reservations are in it, with the exception of those made through Booking.com and Expedia.com. I want to download the future reservations so they are in our calendar and also updated automatically. I do this through Marketplace>Booking.com, however, I keep getting an error message. The error message is: Code: 400, Message: you do not have access to the requested hotel. URGENT: Invalid credentials from Booking.com.However, I am logged in with the administrator account in MEWS, so that cannot be the cause. Can anyone help me?  

431
jessica.becker
Mews Employee
21 days ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in About Mews Community
Welcome to the community! Start hereCommunity

Welcome to the Mews Customer Community! 👋 It’s great to have you here. Lets get you settled in!First things first, what are we actually doing in the Mews community? The intention here is for this community to be useful for both new and veteran customers, your level of knowledge doesn’t matter. Between us, there is a TON of expertise and information on this platform for you to plug into. 💡Like everything in life, you get back what you put in. This network is not just a place to get information, nor is it another support desk. It’s where we can give each other a helping hand by sharing our own knowledge and experience. There will be recognition for acts of kindness, in the form of points and badges, and you’ll get some cool rewards along the way. ⭐See what Matt Welle, our CEO, has to say about it...  The basic setup of our community is simple:CommunityAsk the community (or us) anything about us, our products or any other related question that might be on your mind. The community will t

7736
MarketaOupi
Mews Employee
3 months ago
Lucile.Lafont
Mews Employee
Lucile.LafontMews Employee
published in Onboarding
Mews POS: When to Use the Web Interface and When to Use the App?Tutorial

Hi Community,When configuring Mews POS, it’s important to understand when to use the web interface versus the mobile app, as each serves distinct purposes.1. When Should I Use the Web Interface?The web interface is primarily used to configure and manage your Mews POS account. Through this platform, you can set up all the administrative and operational details required for your business.Key tasks you can perform via the web interface include:Creating your merchant account: Add essential administrative details, such as your business name, contact information, address, VAT number, and more. Payment method setup: Your onboarding manager or support team will help configure the payment types that best suit your business requirements. Tipping: Once the payment methods are configured, you can decide which ones should include tipping. Simply open the payment type and toggle the tipping flag for the appropriate method (e.g., cash or card). Keep in mind that some payment methods, such as vouchers

720
Lucile.Lafont
Mews Employee
3 months ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Front Office Certifications are here!

🎉 Exciting news!We’re thrilled to announce the launch of new certifications for Front Office Agents and Front Office Managers in Mews University! These certifications are designed to recognize your expertise in using Mews and provide you with a verified digital credential to showcase your skills. 🎓 How It Works:If you complete the Front Office Agent or Front Office Manager learning path, you'll be automatically enrolled in the certification exam. The certification exam consists of: 15 questions for Front Office Agents. 20 questions for Front Office Managers. Once you pass the exam, you’ll earn a verified digital credential that can be shared on your social media profiles, including LinkedIn, to demonstrate your expertise. 💡 Why Get Certified?Boost your career: Stand out by showing your certified skills in using Mews. Share your success: Add your certification to your professional profiles and resume. Validate your knowledge: This certification proves you’re ready to excel in front

2320
Davide
Mews Employee
3 months ago
Samir.Habbad-Khaira
Mews Employee
Samir.Habbad-KhairaMews Employee
published in Mews University
When to Use Bundles, Modifiers, and Variants | Mews University GuideTutorial

Hello, Mews Community!Today, we're diving into the use of Bundles, Modifiers, and Variants in your product setups, all designed to streamline the guest experience and enhance operational efficiency.When to use Bundles?Bundles are a great way to combine products into one and avoid confusion for your guests. A product bundle is a feature that includes multiple products or their variants into a package and treats them as one item in the cart or invoice.Example: daily menu, 3-courses menu, Sunday menuWhen to use Modifiers?Modifiers are used to make a distinction between the same item without creating new products or variants.You can use modifiers to:-             Make temperature variations (For example: cold or warm milk)-             Add side dishes (For example: salad or fries)-             Exclude something from a regular order (For example: WITHOUT egg)Modifiers don't necessarily affect the price, nor are they visible on the invoice, but they make a big difference to the kitchen and b

250
Samir.Habbad-Khaira
Mews Employee
3 months ago
Julian.Charpentier
Mews Employee
Julian.CharpentierMews Employee
posted in Onboarding
MEWS POS - Shift management

Dear Community,Please find here an overview of the Shift management feature within the POS app.  What is it ?The Shift Management feature provides control over two essential features: management of shifts (e.g : lunch service, dinner service), management of cash flow. How to use it ?To enable the Shift Management feature in the app, go the burger menu > settings > shift management.For each outlet, the shift needs to be open at the beginning of service and closed at the end of each service (or end of day). By doing so, you will be able to print reports directly from the application after each service. If not closed manually, a shift will automatically close after being open for 24 hours.Before opening a shift, the default cash float can be modified if needed. In this section, you will be able to see the current shift state (open/closed), history of past shifts, and the cash drawer information.  Shift reports can be printed by tapping on the printer icon on the top right or the "Pr

270
Julian.Charpentier
Mews Employee
4 months ago
S
SonjaSenior Contributor
asked in Mews University
University status

I need to check the status of some team members trainings and I can only see a few of them, has anyone else experienced this or know how to find the rest? Thanks :)

882
S
4 months ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Mews Digital Key courseNews

Hi Mews Community, 😎Want to learn how how Mews Digital Key can make guest stays smoother and operations more efficient?Our brand-new course offer comprehensive learning on the key features, guiding you through the setup process, and sharing valuable best practices.The course is now available in the Mews University catalog for self-enrollment in the following languages:EnglishFrenchGermanDutchSpanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning! 📖

560
Davide
Mews Employee
4 months ago
Justyna.Konieczny
Mews Employee
Justyna.KoniecznyMews Employee
posted in Mews University
Upcoming update to the Welcome to Mews! learning path

Hello Community,📢Exciting Update! On September 12th, we’re launching the revamped Mews Basics learning path (formerly known as Welcome to Mews!), featuring smoother navigation, a refreshed look, and a more engaging experience. ✅ In Progress? Your path progress will be migrated.   🎓 Completed? Your completion status remains intact.   ✨ New Course added: ‘Make the most of Mews’!   Questions? Head to our Help Guide. 

110
Justyna.Konieczny
Mews Employee
4 months ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Make the most of MewsNews

Hello Community, 🍀Want to learn how to stay informed and utilize Mews to its fullest potential?Our brand-new Make the most of Mews course provides you with everything you need to get clear answers to your questions and stay up-to-date with new features.Whether you recently switched from an old PMS (great choice!) or want to make the most of Mews, we've got you covered.The course is now available in the Mews University catalog for self-enrollment in the following languages:EnglishFrenchGermanDutchSpanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning!  🤓 

430
Davide
Mews Employee
4 months ago
Andreventer003
Andreventer003Apprentice
asked in Onboarding
QR Codes - Mail Template

Hi There,  I am trying to add QR placeholder to other default mail templates, it adds the blurb “ Scan this QR code on arrival” but the QR code does not show on the preview? Any help on this? This would be applicable to all default mail templates as an example. not the ones already preset e.g. before start etc.. <p style='margin-top:0'>Scan this QR code on arrival.</p>{qrCode} <p>Dear {titlePrefix} {name},</p><p>Thank you for booking with {enterpriseName}! You can find a summary of the reservation details below:</p><div style='border-radius:4px;background:#ecf3fe;margin:0 -8px;padding:8px 8px 0 8px'>{summaryHtml}</div>{reservationDetailsHtml}<p>If you have any questions or need to change any details, please contact us at {enterpriseEmail}.</p><p>Kind regards,<br/>{enterpriseName}<p style='margin-top:0'>Scan this QR code on arrival.</p>{qrCode}   

981
Sarah.Masterton-Brown
Mews Employee
5 months ago
A
AgnesApprentice
asked in Mews University
University

Bonjour J’ai besoin de suivre la dormation de Mews concernant l’aspect comptabiliteComment y acceder quand l’acces Mews Universite n,est plus disponible ?Merci :)  

951
Andy
Mews Employee
5 months ago
Andreventer003
Andreventer003Apprentice
asked in Onboarding
Learning Paths - Role F&B Agent - non learning path under USER

Hi All,  Can you add any more learning paths anywhere? e.g. their is a F&B agent but cannot link a learning path to this person. either the F&B agent should be removed from roles or what learning path do we assign the F&B Agent Also where can i add more than one learning path? seems can only add 1 per user.   

472
Andreventer003
5 months ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews University
Mews University Courses on Security

We now have 3 tutorials available in Mews University to get you up to speed on protecting against phishing attacks and step-by-step guidance on enabling 2FA in your property:Access course here:  Two-Factor Authentication (English)Learn how to set up 2FA to avoid any disturbances and keep your account secure.Access course here:  Two-Factor Authentication for Admins (English)As an administrator, learn how to activate mandatory 2FA for your entire property. This will prompt all users to enter the 2FA setup process the next time they log in to Mews.Access course here: Security & Phishing attempts Protection courseOur Security & Phishing Attempts Protection course equips you with tools to spot and counter phishing threats so they don’t impact your property or guests.

1000
Sarah.Masterton-Brown
Mews Employee
5 months ago
joris.vanlessen
Mews Employee
joris.vanlessenMews Employee
published in Onboarding
My invoice from Mews POS did not end up in Mews PMS – How to fix it?Tutorial

Hello Community, When you are using Mews POS and during service you get this nasty pop up when you close an invoice saying ‘PMS Error’ you know that something went wrong.You can click ‘Show details’ to see what is wrong. And if you know how to fix it, to resolve this. If not, contact support to see why this invoice could not be transferred to the PMS.When you fixed the cause of the problem, you can go send the invoice to the PMS againIn the app:Go to your invoices and go to this specific one. Scroll down a bit and you will see the detailed error message again (in red). Followed by the buttons ‘CLEAR’ and ‘RETRY’. Just click ‘RETRY’ and it will send the invoice to the PMS.If it was successful, you will get a message and the buttons will disappear. You don’t need to do anything more.However, when it is not successful, a new error message will pop up:Sometimes fixing the cause will not help you in sending the invoice to the PMS. In that case you need to add this in the PMS manually. How t

1820
joris.vanlessen
Mews Employee
5 months ago
HotelRevPar
HotelRevParApprentice
asked in Mews University
How to automaticly charge the Extra bed costs when a reservation is made for 3 pax?

When a reservation is made for 3 pax in a 2 pax standard room, the costs of the extra bed should be automaticly been added to the reservation. How to install this?

1834
B
6 months ago
Julian.Charpentier
Mews Employee
Julian.CharpentierMews Employee
published in Mews University
Unlock POS Mastery with Mews University: Live Training Sessions Start July 30thNews

Dear Community,We want you to feel empowered to provide remarkable experiences to your guests. Sign Up Now for our live sessions ! 👈 What: Starting from July 30th, and every two weeks thereafter, our POS team will hold a 1-hour and 45-minute session to deepen your knowledge of our POS system setup, focusing on the setup part (Web Admin).Who: We strongly encourage every property in the onboarding phase to join once most of the MEWS University admin learning path is completed.When: July 30th at 10:00 AM CET (and every two weeks after this date).Where: To secure your spot, please sign up from your MEWS University account (Live Sessions tab).Why: In this interactive workshop, you will gain valuable insights, which will ultimately lead to a better understanding of our POS system.We look forward to seeing you there!Have a remarkable day 🌸 

1150
Julian.Charpentier
Mews Employee
6 months ago
jones.eth
Senior Guru
jones.ethSenior Guru
asked in Onboarding
Returning classification

Is the classification “returning” set by mews automatically and if yes when exactly?

491
S
Senior Guru
6 months ago
jones.eth
Senior Guru
jones.ethSenior Guru
posted in Onboarding
We are not able to reach Mews support 🤷‍♂️

Hey,we are new with Mews and our Boarding Manager is in the holidays. We don’t have an Account Manager assigned already so we don’t have someone to contact right now … 😌When contacting the support via [email protected] we get:Thank you for contacting Mews support. We wanted to inform you that we have recently made updates to our Terms and Conditions and Service Level Agreement, which took effect on March 20th, 2024. Due to these changes, we’re unable to reply directly to this message.… For all requests, we kindly ask that you submit your request through the Mews Digital Assistant on app.mews.com.In the commander we only have the Digital Assistant Chat which isn’t bad but not helpful for some of our problems and here in the forum we can’t share most of these problems because they almost everytime include information that cant be shared publicly or need the be viewed with property access … 🙈Right now it seems like a loop were the mews support is saying go to the Chatbot and the Bot says

2708
jones.eth
Senior Guru
7 months ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in About Mews Community
Unwind powered by Mews CommunityCommunity

The Vision Behind Mews Unwind:Aren’t things just a bit easier when you connect in person?  We’ve launched Mews Unwind, a series of in-person and informal events, and in doing so, we hope to create an environment and atmosphere to:Connect Communities Facilitate real-life (IRL) interactions Empower our customersWho Can Attend?Mews Unwind events are inclusive, welcoming all Mews customers.  We hope that by the end of each event, attendees will be inspired to continue their discussions here in the Mews Community. What to Expect at a Mews Unwind EventIntimate Gatherings: Each event is designed to be intimate, with approximately 25 customers in attendance. This small group size encourages meaningful interactions and ensures that everyone has the opportunity to participate fully. Diverse Representation: The chance to meet a balanced mix of Mewsers, including solution architects, customer success managers (CSMs), a product team members to , and a representative from customer marketing, communi

1210
Sarah.Masterton-Brown
Mews Employee
7 months ago
Community-widget-Referral-Program

Latest badge winners

Show all badges
Terms and ConditionsCookie settings