Unanswered questions

When guests use these services, for instance by having their card stored in their mobile or watch, the card cannot be reactivated for payment of food or other items. This happens because the technology behind it has created a virtual card number (different from the guest’s real one). I’m wondering if anyone knows a workaround? Thanks!

At my property, we have poolside cabanas we rent and they have been set up as Daily rentals. However, Friday through Sunday, there are two day part rental options, one for 11:00 AM - 4:00 PM and another for 4:30 PM - 9:00 PM (when we have poolside entertainment on the pool deck).I set them up in early 2024 as three different bookable services, one for Monday through Thursday with one day part, 11:00 AM - 6:00 PM, one for Friday through Sunday, 11:00 AM - 4:00 PM, and one for Friday through Sunday, 4:30 PM - 9:00 PM, doing so because I believed at the time it would not be possible to make the three different options bookable through a single bookable service.Now, more than a year later, have I overcomplicated this and is it possible for me to make this a single bookable service? Understanding I can change the rate plan by day of the week, how would it be possible to have two different day parts within one bookable service? On our website, each day part leads to the specific bookable ser

We use the wireless terminal at the Front Desk, and our Wi-Fi is fast. It works very well overall, but there is a delay between when you charge the guest and when the payment is posted to the bill.Sometimes the guest becomes unsure and asks us questions like: “What does it say here?” Often the terminal displays messages such as: Enter code Multi currency Various messages about why the transaction didn’t go through Card not read correctly It would be great if the terminal’s status messages were also shown in the Mews UI, so that staff could follow the payment status and assist the guest when they ask questions on what steps to take.Just like you currently see a short confirmation in the upper right corner when a payment has been completed, it would be helpful to also see the status before the payment is finalized. Is there a setting for this? Does anyone know?

When charging Secret Escapes Virtual cards in Mews, it's sending the guest a payment successful email, but does not for our other OTA virtual cards?

Hi zusammen,wie wickelt ihr Gruppen in MEWS ab wenn es um Korrespondenzen und den ganzen Schriftverkehr?Wir nutzen MEWS in Kombination mit Event Temple aber beides ist nicht optimal?Habt ihr einen Workaround?Vielen Dank! 

Hallo, kann mir jemand sagen, wie ich für die Übertragung die Tagessalden ausstellen kann?Uns fehlt eine detaillierte Aufteilung pro Gast