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Unanswered questions

3
Karst
KarstApprentice
 How Do I..
Age categories across Mews-Siteminder-Booking

Dear community,Can anyone help me out with setting up the age categories correctly? some Booking.com reservations end up with wrong age categories for teenagers.In Mews I have the following age categories:Adult Teenager (13-17 yo) Child (5-12 yo) Infant/Toddler (0-4 yo)These are (hopefully) correctly labeled to Siteminder via Mews marketplace → Age categories.In Booking.com I have 3 children age categories set up with the same intervals. However, when a reservation is made in Booking.com with a teenager, it ends up as a Child (5-12 yo) in Mews. Which setting am I missing?please advise, thank you! 

111
Johannes Rott
Guru
J
Guru
Jasmin H.Guru
 DACH-based customers
Lobby.ai - automatisierte E-Mail Bearbeitung

Hallo zusammen,nutzt schon jemand die Integration von Lobby.ai bzgl. der E-Mail Bearbeitung?Ich hatte diese Woche die Mitteilung gesehen, dass das Tool nun im Marketplace erhältlich ist.Klingt mega spannend auf jeden Fall.Liebe Grüße, Jasmin 

331
S
dbarnesen
dbarnesenHelper
 How Do I..
Get Digital Key after online checkin

We recently started using Digital Key for Salto Space.Does anyone here know how a guest can get the Digital Key if they have not chosen it during online checkin?So for example, a guest has checked in online, but did not choose Digital Key. They then want to get a Digital Key later, how do they do this?Update: It seems to be that when a guest has also booked a promoted service during online checkin, in our case a parking spot, they are not offered a Digital Key for the room.

131
josue.orellana
Mews Employee
Community-widget-Referral-Program

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