Unanswered questions

If I want to block out dates for certain room types, I need to create a restriction for each space category separately which is time consuming plus confusing as at some point you might delete a restriction and as there are so many, mistakes could be madeI have 8 roomtypes, and only want to sell 1 category during certain dates. That means I need to create 7 restrictions. it would be easier if we could select from the list on which categories it applies. At the moment this is not possible, you can only select 1  category (it’s one or all categories)

Hallo zusammen, ich habe gestern das Hauptbuchkonto komplett abgeglichen. Nun möchte ich quasi täglich das Hauptbuchkonto checken, aber jeweils neue Einträge. Ich finde hierzu jedoch keinen Weg, so dass ich eigentlich gezwungen bin, alle Einträge neu zu checken, Ein Ticket habe ich bereits beantragt, aber vielleicht gibt es ja auch hier Rückmeldungen zu diesem Problem. Herzlichen Dank, Detlef

We gonna using the new mailing editor pretty soon, and with the merge-tags and conditions there are quite a few very powerful options to customize the mailings.We want to utilize the conditions and therefore my question is:Is there any kind of documentation about the available variables?With the prebuilt conditions i can see that there are different data objects like reservation or enterprise that contain multiple sub informations / properties accessed in the condition like enterprise.logo or reservation.nights. I haven’t found any information about these objects in the help articles so a way to check what variables can be used in there would be awesome.Maybe there is a console statement to log the information of these variables … something like this:console.log( mews.mailingeditor.variables)

Hello,is there a way to hide the room rate on the reservation confirmation when the guest has made their booking through an OTA that will pay for the room with a VCC? Our issue is with Expedia bookings that are paid with Expedia VCC; and we receive Expedia reservations through iHotelier channel manager.I know that there is a general setting to exclude reservation confirmation sending for bookings through a channel manager, and that the email editor has a condition ‘Unless there is a travel agency’ available, and that by configuring billing automation the room charges can be directed to the OTA. We do want to send the reservation confirmation to the guests booking through an OTA  We would like exclude specific OTA bookings, like Expedia channel-collect bookings, from having the room rate displayed.  I believe - I do NOT know as I haven’t tested this - the billing automation cannot be modified so that the room charges are routed to the OTA as this would disable the automated VCC payment

Hi everyone,We’re currently exploring the implementation of self check-in at our hotel, but we’ve run into some challenges regarding group bookings.At the moment, when a guest who is part of a group tries to check in via self check-in, they can see all reservations under the same group. In addition, the first person who checks in is prompted to pay for the entire group reservation, which isn’t ideal for us.Since we often work with groups, this setup doesn’t fit well with our operations. We’d love to hear how other hotels handle this scenario: Do you have a specific process or workaround for group check-ins? Have you configured anything in Mews to separate or simplify individual check-ins within a group booking? Any best practices or lessons learned you could share? Thanks in advance for your insights! 

Hallo, kann mir jemand sagen, wie ich für die Übertragung die Tagessalden ausstellen kann?Uns fehlt eine detaillierte Aufteilung pro Gast