Unanswered questions

Hi,We have an old invoice in Mews that was paid through another system. As part of our cleanup, we would like to register an external payment against this invoice.However, when we try to do so, we receive the following error message: “Cannot specify both BillId and InvoiceIds.”We initiate the process from the invoice by selecting Add External Payment, but the window that opens asks us to create a new bill. And although we choose to do so, we are unable to register the payment against the existing invoice.Could you please explain why this is happening and how we can resolve it? Is there a recommended way to register an external payment for an existing invoice in this situation?Thank you in advance for your help.Kind regards,Daira 

My Hotel is located in Pinellas County, Florida, USA, where three separate tax brackets are applied too room rent including 6% Florida State sales tax, 1% Pinellas County sales tax, and 6% Pinellas County Tourism Development tax. Collectively, these total 13%. However, due to rounding to the nearest penny, when applied individually, the total can vary by $0.01 - $0.05 depending on the number of nights on the reservation and how the tax brackets are configured.In Mews, they are configured as three separate tax brackets to accurately track how much is owed to each governing body and for which tax. Each day, I have to review the Billing screen for each OTA group to look for room reservations where payment has been applied using a Virtual Credit Card pre-approved for a specific amount which may be an exact match to the room and tax total or may be $0.01 - $0.05 more or less. I am attaching pictures to show what this looks like before I make adjustments and after I make adjustments.To enabl

My Hotel is located in Pinellas County, Florida, USA, where three separate tax brackets are applied too room rent including 6% Florida State sales tax, 1% Pinellas County sales tax, and 6% Pinellas County Tourism Development tax. Collectively, these total 13%. However, due to rounding to the nearest penny, when applied individually, the total can vary by $0.01 - $0.05 depending on the number of nights on the reservation and how the tax brackets are configured.In Mews, they are configured as three separate tax brackets to accurately track how much is owed to each governing body and for which tax. Each day, I have to review the Billing screen for each OTA group to look for room reservations where payment has been applied using a Virtual Credit Card pre-approved for a specific amount which may be an exact match to the room and tax total or may be $0.01 - $0.05 more or less. I am attaching pictures to show what this looks like before I make adjustments and after I make adjustments.To enabl

Hello everyone,I’m new to this community 😊 Hope to connect with you all!Mainly for the hoteliers here: Customer Alliance and Mews are integrated - the connection syncs guest data and automatically triggers pre-, during-, and post-stay surveys based on the reservation status in the PMS. The feedback can also flow back into the guest profile in Mews - Smart Tips, so the team sees it alongside the rest of the guest information.Is anyone here already using the two together? Happy to hear your feedback!Cheers from Berlin, Shanna 

Heute von Channel-Manager Plus by SiteMinder gelesen.Wollte sowieso meinen Channelmanager wechseln und habe vor drei tagen bei SiteMinder angefragt… Hat sich ja dann auf die positive Art und Weise erledigt.Was ich allerdings nicht finde: Was kostet mich das Upgrade von Core auf Pro?

We run TikTok ads to our main site (hosted separately from Mews) and use the Mews Booking Engine embedded via iframe, with the confirmation page loading inside app.mews.com.TikTok Pixel events (including Purchase) fire correctly and are recorded in TikTok Events Manager, but they don't get credited back to the ad campaigns that drove the click. The root cause seems to be that TikTok's click ID (ttclid) and its first-party cookie (_ttp) are scoped to our domain, and don't carry over once the visitor moves into the Mews iframe on app.mews.com for checkout. Since the confirmation/Purchase event fires inside that iframe, TikTok has no way to tie it back to the original ad click.Has anyone else running TikTok ads (or a similar third-party pixel with click-ID-based attribution) with Mews hit this same gap? Has anyone found a solution to this ? 

Good dayPlease advise if the Mews BI Beta Testing  is still avaialble,Thank youBest regards 

Hey,Is there anything in the marketplace that lets me fetch guest numbers etc to use on an internal webpage? We have a backoffice/internal webpage to manage conferances and events but we want to have “Todays Guest numbers” avalible on this page so all employees can see it without accessing Mews. Is there a way for this? Claude tells me there is but not how :D 

Guten Tag liebe Mews Community,wir haben damals in HS3 immer eine Liste drucken können, welche die Rechnungen eines Monats nach den verschiedenen Zahlungsarten und Steuersätzen aufgeschlüsselt hat. Wie bekommt ihr diese Informationen in Mews? Zum jetzigen Zeitpunkt ist meine einzige Lösung eine Excel-Tabelle in der ich händisch jede Rechnung eingebe. Über eure Antworten freue ich mich. Liebe GrüßeKevin Eiteneuer

🎉 Say Hello to Unique Tax Setups per Dependent rate — Now Live!We've got exciting news for every property juggling multiple guest types, jurisdictions, or tax rules under one roof: per-rate tax configuration is here.💡 What's newUntil now, every rate on a property inherited a single tax setup from its base rate. If you served federal employees, state employees, tax-exempt organizations, military guests, or diplomatic corps, each with their own tax treatment, or had different OTAs withhold different taxes, you had no choice but to juggle duplicate base rates and manual workarounds just to get the numbers right.Not anymore. You can now:Set a custom tax on any dependent rate, independent of its parent Choose explicitly between "inherit from parent" or "custom/independent" for every rate, so nothing is ambiguous and nothing is accidentally wrong. See exactly where custom taxes are set at a glance, with a dedicated tax indicator column across your rate list. Trust that tax changes flow cor

Dear Finnish HotelsDo you have a smart way of reporting to - Statistics Finland (Tilastokeskus) Accommodation Statistics (Majoitustilasto).To my knowledge this data has to be inputted manually on a monthly basis. Has anyone reached out to Statistics Finland in an attempt to get this process automated from Mews.Thanks for the feedback.Nikolas

Hello community!We are currently struggling a bit adapting to MEWS coming from the old HS3. Our staff is a bit old-fashioned when it comes to lists like the breakfast list. We used to print it out in our old system the night before for the staff to look at it in the morning. Now we basically need a digitalized version; all the printable versions don’t work as intended, in my opinion. An example is filtering the reservation report, but these filters will never show up in the actual printable PDF, which seems like a bug? So we tried out having the product checklist open on an iPad for our ladies to check in the morning. For some reason, though, it lacks the ability to show the group as well. It only shows the guest and, at least for us, a redundant item “owner.” We would like to see the actual group there as well so we know which tables will be sitting together. It is possible to individually click on each guest to show in which group he/she belongs , but this is tedious for any larger a

Hallo zusammen,wir sind an einem Austausch interessiert mit Kollegen, die aktuell bereits MEWS Gift Voucher nutzen.Kann uns da jemand helfen :)?Liebe GrüßeAndreas ​@Kathi FYI

Hi everyone,I am looking for advice regarding the integration between Mews and TESA locks.We chose TESA mainly because it is officially supported by Mews, but after following the Mews setup instructions, we still cannot connect Mews with TESA. The TESA system itself works perfectly: the locks work correctly and card encoding works from the TESA application. The issue is only the connection between Mews and TESA.I opened case 00668982 with Mews Support on 15 June. Since then, I have checked Mews Connector, tested different IP/port combinations, performed key creation tests, and sent all requested logs. On 18 June, I was told the case had been escalated to developers, but I have now been waiting 9 days without any real update or solution. This is affecting our daily operation, as we are having to create all keys manually from TESA.Could someone from Mews please review the case and clarify whether this is a known issue, a missing configuration step, or something specific to our setup?Than

I need to connect Mews to Claude IA. Do you know how to do it ? If there is no native connexion, do you know a different way to do it ? I found this:  

Salto has recently released the option for wallet-based keys. Mews did so for Assa-Abloy almost a year ago, but for Salto locks we’re still waiting.Guests are losing/ not returning way too many of our key cards and this would be a great option to cut down on that, while at the same time it would improve our guest experience.So, is the integration coming soon?

Hi Community 👋Ledger reporting is now live across all properties. Built on double-entry accounting principles, it provides real-time, immutable financial data that makes reconciliation simple.Our next step is making sure this Ledger data flows seamlessly into your accounting system.We're working with Omniboost to upgrade all Omniboost accounting integrations to use Ledger as their data source. Before each integration upgrade is rolled out to everyone, we run a pilot with a small number of properties—and we're looking for pilot participants. Below accounting integrations are ready to be piloted 🎉Exact Online Exact Globe Twinfield Sage Coala Sage Generation Expert Visma.net Fortnox Hotel Investor Apps Why join the pilot?✅ Keep your books aligned with Mews With Ledger data flowing directly into your accounting system, your figures reconcile cleanly against the Mews trial balance and line up across all your ledger balances.📊 Cleaner, accounting-compliant data Benefit from immutable doub

Good morning everybody, I have somewhat of a weird question.We use MEWS BI for our reporting, by selecting our local segments out of a catalog of segments from all the Hotels belonging to the same collection. We have noticed that if we rebate and reissue an invoice (for adjustments, no other change made) the relevant revenue is taken out of the correct segments and reallocated to a category which is labelled as “none”, that is, no segmentation present. I have double checked and there is no way for me to re-input the segmentation data when I am reissuing a bill, but rebate and reissue is a key component of daily operations, especially now that we have had a recent change in some of our commission process due to Italian Law, and we need to rebate and reissue a number of fiscal documents printed earlier in the year. We cannot be “scared” to do this kind of actions in the PMS, with the fear of each operation messing up the reporting. Is there any work-around for this? I am looking forward

Hallo zusammen,nutzt jemand von euch bereits die neuen Automatisierungen in Mews und könnte uns eventuell weiterhelfen?Wir möchten einige einfache Abläufe automatisieren, z. B. dass automatisch eine Aufgabe für das Housekeeping erstellt wird, sobald das Produkt „Haustier“ zu einer Reservierung hinzugefügt wird.Hat jemand von euch damit bereits Erfahrung und kann uns Tipps geben?Vielen Dank vorab!

I’m curious if anyone is using a custom screensaver for the Mews kiosk?The reason I’m asking is that I actually like the default screensaver, especially the welcome text in different languages, and I’d love to keep that – but with our own background and/or hotel images.Has anyone found a way to customize it while keeping the original text and functionality?Would love to hear from anyone with experience! 😊

Hallo Zusammen,nutzt jemand hier in der Community die Telefon KI von ONSAI?

Graag zouden wij aan onze gasten in de pre arrival mail willen vragen hoe laat zij verwachten aan te komen in ons hotel, om zo onze diensten zo optimaal mogelijk aan te passen. Heeft MEWS hier een handige feature of tool voor? OI zijn er hotel die third party programma's hiervoor gebruiken die deze tijd in MEWS kunnen aanpassen? 

Hi everyone! 👋I think I may have asked this before, but hopefully the statute of limitations has expired by now 😅 So, here we go again:Breakfast is included in all our rates. For accounting purposes, we need to automatically debit and credit the folio with our actual breakfast cost.This works perfectly from an accounting perspective, but the problem is that guests can see these transactions on their receipt and in the kiosk.We currently solve this in a not entirely optimal way using Billing Automation, but in a perfect world we would simply like these transactions to remain hidden from the guest – both on the folio/receipt and in the kiosk.Has anyone found a better or alternative solution for handling this in Mews?