Groups
Product Guides
News and Updates
Ideas
Events

Exclusive Community promo code for UNFOLD 2023!

1 month ago

Home
Search

Unanswered questions

19 Topics

Recently active

Most views Most replies

AamApprentice

asked in How Do I...

Business On The Books and Daily Pick Up Report

I wanted to make daily pick-up report comparing on the books from yesterday vs. today. Our Hotel did not subscribe MEWS Analytics. Any recommendation how to proceed manually on MEWS. Thanks

1 day ago

Blue Bay CuraçaoApprentice

asked in How Do I...

Offering 1 night free for every 6 nights booked

Hi, We are offering a deal for a limited time, the deal is each person that books 6 nights get 1 night free. I am trying to figure out how to make this possible in MEWS. Someone books 6 nights and then they receive a voucher for 1 night free. Otherwise you’re going to get people that book 3 nights that can also get 1 night free. Can someone help me with this? I am stuck...

3 days ago

angeloApprentice

asked in France-based customers

rapport statistiques

bonjourQuelqu’un sait il comment sortir un rapport par jour avec le nombre de chambre vendues par tarif et le CA hébergement généré par tarif?Merci pour votre retour

3 days ago

DirkjanApprentice

asked in How Do I...

Housekeeping software

Hi All, We are looking for some good mobile first housekeeping software to implement with Mews. The Functionality in mews is to limiting for us and is not clear enough on the housekeepers side. One of the most important features is the realtime room/space status in mews, so once a room is marked as clean by a housekeeper it should instantly update the space status to clean or inspected in Mews. Also, housekeepers should see all booked products and note’s clearly, not hidden away somewhere and what would be even better if they would get a “task list” per room with everything that should be done extra like adding rose petals or a bottle of champagne. After some research I found Flexkeeper and it looks really appealing with all the features we would like to see. But I was wondering if there is anybody here who has experience with Flexkeeper or perhaps any other tool that works for them.

4 days ago

AndrewNSuperstar Apprentice

asked in Product best practice

Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in. We require a personal credit card to be on file in case there are damages or incidentals. Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment. The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in. We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h

10 days ago

SimoneFuhrmannSenior Apprentice

asked in DACH-based customers

Eingabe Aufpreis für Buchungen über OTA's

Liebe Kollegen,wir nehmen nun mit unseren Unterkünften am prefered Partner Programm von Booking teil. Nun erhöht sich damit natürlich die Kommissionszahlung an Booking. Diese möchte ich diesmal an den Gast weiter geben. Ich weiss beim Aufsetzen der Raten konnte ich diese Option in Prozent angeben. Nun möchte ich diese gerne nutzen und finde Sie nicht. Kann jemand helfen?Liebe Grüße Simone

11 days ago

UffeMaster Apprentice

asked in Product best practice

Having the guest choose rooms at an extra charge

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

11 days ago

SamMaster Apprentice

asked in Product best practice

Stay Products, price overrides

Hi all,After advice please on the price override function on stay products. We are so happy we have this function now and are using the override to update prices rather than updating the base price, so that future reservations who already booked are not affected by the price change. Where we struggle is that on the products page there is no indication that a price has been overridden and the price override has an expiry date. Has anyone got a solution for keeping track of your price overrides on products? (other than manually tracking) and solution to be aware when the price override is expiring? Thanks, Sam

13 days ago

NinaSenior Apprentice

asked in DACH-based customers

Ratenladung DZ oder EZ Preise

Hallo Zusammen,aktuell haben wir für die Ratenladung unsere DZ Preise hinterlegt.Somit können wir bei einer negativ Belegung einen festen Betrag festsetzen (EZ) und für eine Zusatzbelegung (3Bett). Wir arbeiten mit dynamischen Preisen.Wir hatten überlegt auf EZ Preise umzustellen, allerdings kamen uns hier dann die Kinderpreise in die Quere. Unser CM kann dies darstellen, allerdings implementieren wir gerade noch Event Temple und Sie können nur mit einer EZ Belegung “kommunizieren”.Wie händelt Ihr das? Sobald ich EZ Preise bei der Ratenladung einstelle zerschießt es mir sämtliche Preise für die Kinder und auch die Dreibettbelegung. Von MEWS wird empfohlen, dass wenn ein Zimmer für eine Belegung von 2 Personen ausgelegt ist da ein Doppelbett drin steht, sollte man auch die Preise für DZ laden und nicht für EZ. Liebe Grüße und vorab vielen Dank ich hoffe ich habe mich einigermaßen verständlich ausgedrückt ;-)Nina

13 days ago

andreasApprentice

asked in DACH-based customers

Online check-ins without the companion's dates of birth

We’re located in Austria, and we have to report a name and date of birth for each guest to the tourist office. Right now we are using the Mews online check-in for our self-service apartments. 80% of our guests start with the online check-in, but we’re seeing a very low completion rate. Mostly we get all the details of the main booker, and the names of the companions. But no dates of birth.This is because, it is actually impossible for the main booker to add dates of birth for the companions.You can give a name, and an email address. Then the companion gets an email and performs a seperate check-in process.So what happens if the companions are children? You have to give an email address in order to fill out their details, does your toddler have an email address? No, of course not. So then you try it with your own email. Doesn’t work, has to be a unique email address. Maybe send it to your work address? But what if you don’t have five different work addresses for all 5 of your children?I

21 days ago

SharonApprentice

asked in How Do I...

Integrating with Sage Line 50

Hi I’m new to the community. I am looking to Integrate Mews with Sage Line50, has anyone done this? Can they give me any advice on how you have found the process. Thanks, Sharon

23 days ago

Georg GaagHelper

asked in How Do I...

Age-based breakfast prices with the Booking.com integration

We are using the Mews-Booking.com integration from the marketplace. The Mews support told me, that age-based breakfast prices are supported by their integration. I know how to set up everything in Mews, but I am not sure on how to do in in the Booking.com Extranet.The Booking.com support was unfortunately not very helpful so far. Is there anyone here who has successfully set up age-based breakfasts between Booking.com and Mews? What is your setup in Booking.com and does it map and display (children) breakfast prices correctly in Mews?

1 month ago

MatthiasHMaster Helper

asked in Product best practice

Payment rounding

Hi Mewsers, This is a question for properties in Belgium or the Netherlands (or pretty much every country where payment rounding is a thing). With payment rounding I mean that all payments are rounded to the nearest 5 (ie. € 7,93 becomes € 7,95 and € 13,41 becomes € 13,40).As Mews does not support payment rounding as a feature, we have created a product for this. This to ensure that all transactions are registered correctly for accounting. However, we are wondering how other properties are coping with this legal requirement.

1 month ago

Robin LindaartSenior Apprentice

asked in How Do I...

Feedback formulier versturen naar gasten

Hi,Wij zouden graag via Mews een feedback formulier naar de gasten willen sturen nadat zij bij ons hebben verbleven. Hoe doen jullie dit en wat voor formulier gebruiken jullie hiervoor?Ik begrijp dat we de mail templates hiervoor kunnen gebruiken, maar ik weet niet zo goed wat voor formulier wij hiervoor het beste kunnen gebruiken? Ik weet dat Mews hun eigen survey heeft, kunnen wij hier ook gebruik van maken en aanpassen naar onze eigen wensen?

1 month ago

Mariusz SiwkowskiContributor

asked in Product best practice

Allotments in MEWS

Hello together, we are using Event Temple to organize our convention / event spaces, proposals and function sheets/banquet checks.In Event Temple we can also add over night stays to bookings which are posted to MEWS.If it is a fixed contingent all is fine. The amount of rooms, names, rates etc. are posted in MEWS and the rooms are blocked.BUT: if we offer allotments, we want the bookings in MEWS, but not blocking rooms (reducing the availability) as we do not know how many rooms will be picked up.As well we would like to see on one spot how many rooms are booked as allotments already to decide how many we can still offer. p.a.Allotment 100 rooms for 01.10.2023 - 03.10.2023wash step 1 - 30.06.2023 - reducing to 80 non-picked up rooms availablewash step 2 - 31.07.2023 - reducing to 50 non-picked up rooms availablewash step 3 - 31.08.2023 - reducing to 20 non-picked up rooms availablewash step 4 - 15.09.2023 - reducing to 0 non-picked up rooms available How do you handle allotments in ME

1 month ago

SamMaster Apprentice

asked in Product best practice

LukeApprentice

asked in How Do I...

Extra bed pricing per room type

Hi,I’d like your advice on the following dilemma.We have 2 apartments, which we offer as apartments for 2 people. Each apartment has two extra bedrooms, which we open up for 3+ or 5+ guests (using extra beds function). As apartment 2 has larger extra bedrooms than the apartment 1, we would like to use different prices per extra bed (€55 per extra bed in apartment 1 and €75 per extra bed in apartment 2).As far as I can see, it is not possible to specify extra bed price per room type (or override the extra bed price per room type).Has anybody else had this issue, and if so how did you solve it?I’m thinking along the following lines:I suppose I could add a new tariff group for each apartment with it’s own tariff (based on the standard tariff), and set the extra bed price in each tariff. But that I suppose would require restrictions (to make each apartment only available to it’s dedicated tariff).As these apartments will also be made available through channel managers (with linked tariffs,

2 months ago

Badge winners

MarketaOupihas earned the badge Community Helper
Sarah.Masterton-Brownhas earned the badge Community Helper
Joanna.Svehlovahas earned the badge Community Helper
merel.vanzuidenhas earned the badge Community Helper
Sarah.Masterton-Brownhas earned the badge Unfold 23 attendee

Show all badges

Terms and Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

First Name *

Last Name *

Job Title *

Mews features I know most about *

Mews features I want to learn more about *

I am a Mews customer *

Yes No

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Want to become part of Mews? click here

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.