Unanswered questions

Hi,when we try to transfer the rate to the channel manager until the end of 27, we get a message saying that the period is longer than 550 days and nothing happens.Is it possible to extend the period?Does anyone have any experience with this?Best wishesLeif

Hello everyone and happy New Year 😊Perhaps you can help me: I am currently (finally) trying to edit our confirmation templates using the new “customize templates” function in MEWS. However, I'm missing an important merge tag to be able to use it properly, namely “room rate per night”. Unfortunately, our daily rates change very often and it's important to us that these are listed individually in the reservation confirmation.How do you do this? Is there a workaround?Thank you in advance, I really appreciate your input 💚

Hallo zusammen, leider habe ich dazu nichts in der Community finden können, da ihr alle scheinbar sehr gerne damit arbeitet, wir allerdings nicht: Ist es möglich, dass “Angefragt” beim Erstellen einer Reservierung zu entfernen? Wir erstellen schon immer festdatierte Optionen und benötigen dieses Feature nicht. Vielen lieben Dank.

Hi Community,The accounting report is no longer showing on the main dashboard, however this the report used daily by multiple departments. How can I add this back to our dashboards? Thanks,

Hallo zusammen,wie geht Ihr mit der Mehrwertsteueränderung in “Mews POS” um? Konkret geht es mir um das Frühstück. Das POS scheint sich ja nicht automatisch mit dem PMS zu synchronisieren und selbst kann man wohl auch keine Synchro anstoßen. Müssen die beiden Splitting-Produkte dann zusätzlich händisch dort hinterlegt werden? Dann erfolgt aber keine Zuordnung zu den richtigen Kostenstellen etc. Auch ist die Frage, ob man Speisen- und Getränkeanteil zu einem Produkt kombinieren kann, damit man im S2 nicht immer zwei Produkte anwählen muss. Hat hier jemand schon eine Lösung gefunden?Viele Grüße aus Köln.Christian

Hello everyone,We frequently encounter the following issue:Guests request that a restaurant receipt from MEWS POS (or other integrations) be split across different rooms/guest profiles upon departure. However, duplicate items from POS receipts are combined into a single item in the billing window. For example, grape juice: These three grape juices cannot be split across separate invoices after the fact; they constitute a single item and can therefore only be paid on one invoice. Of course, one could manually calculate the amounts and allocate them to different payment methods. But perhaps someone here is familiar with this issue and even has a solution for booking the items individually?After all, with products from bookable services, everything is ultimately booked as individual, divisible items. See the breakfast example:  Even if no one has a instant solution, I would be grateful for supporters so that the priority might increase ;-)best regardsNiclas

Hi, we’re having a large number of guests who are opting out of our marketing emails via the guest portal.  Of course we want to be GDPR compliant but it is frustrating for our marketing efforts that happy & valuable guests are opting out before they have even received marketing communications, because the portal almost directs them to do it - and so you’d expect them to opt out if given the choice here.  Is there a way to change how this appears.  Does anyone have any advice from their experiences?  Many thanks

Hi All.We are in the process of setting up MEWS for first time use. I have a query regarding the way space configurations work.Say we have Room 1 which can be setup as both a double or a twin, how can I make these options bookable for customers? I can only seem to be able to assign one space configuration to a space at a time.

Hello, I have the mews gift voucher app and I would like the guest to be able to put their code in the engine so we don’t have to do it manually. Has anybody managed to do it? Thank you, Ameline 

Is it possible by routing or some other way to make sure a product is only added to new bookings?The system wil now apply the product with a product rule to all the bookings. And will show the product when we trigger it with check in or change of guests at the already made booings. Now we have to manually remove any unintended additional products so that the price matches what the guest originally agreed to.This process is time-consuming, inefficient, and prone to errors.