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OceberlinApprentice

asked in How Do I..

Colors issues with {signInLink} Buttons and default Header Logo

Hello Community,I am reaching out regarding two issues with my booking confirmation email for a hotel, created through Beefree and integrated into Mews. Button Display: When I insert a button with the {signInLink} placeholder, the button appears in blue by default on Mews, despite the background colour I set in Beefree. I would like to know how to force the button’s colour in the HTML code so that it displays correctly. Header Logo: A default logo appears in the header on all emails in Mews. I am unable to remove it to personalise or replace it. Thank you in advance for your assistance with these points.Best regards,Océane

N.HALL ConsultingSenior Contributor

asked in How Do I..

What determines or how do you change the Primary address on a profile with 2 addresses ?

How do I determine which of the addresses on a profile is to be the primary address ?

Sebastian_MVMaster Apprentice

asked in DACH-based customers

Aneige einer Verfügbarkeitskategorie

Wir haben unsere Raten in vier Kategorien unterteilt. Wenn ich nun eine neue Reservierung anlegen möchte, habe ich auf der rechten Seite ein großes Fenster “Reservierung”. Dies führt dazu, dass wir meine Kategorie nur teilweise und die andere garnicht mehr sehen / aufrufen können. Kennt jjemand dieses Pronlem und wenn ja, wie habt ihr das gelöst?

GarenneApprentice

asked in How Do I..

Différence comptable lightspeed et mews

Bonjour,Nous avons une différence entre les chiffre d’affaire sur lightspeed et mews alors que les 2 sont reliés et bien paramètrés. Pourriez vous nous aider svp ?bien à vous

AntoineApprentice

asked in How Do I..

Fatal error on Mews App iOS

Hello all,Our housekeeper manager tried to install the Mews App on her iPhone in order to release rooms quicker but when she launch the app, it says Fatal Error everytime.Can you please provide us a solution in order to fix the problem ?Thank youBest regards,Antoine

crawforcApprentice

asked in How Do I..

Help Me Understand how travel agent commissons work

Traditionally, rates are considered commissionable / non-commissionable. It looks like Mews considers whether a travel agent is commissionable?I don’t understand how to manage this. I found the setting to enable the channel manager to create company profile/travel agent contracts. However in practice, I don’t understand what to do with this. I’m finding this incredibly confusing and complicated. How can I ensure commission is being calculated for commissionable rates, and that they are being paid on time?

IvoHelper

asked in Product best practice

Streamlining Rate Structures in Mews: Seeking Advice and Insights

Hi everyone,We’re currently in the process of migrating to Mews, and one of the key areas we’re re-evaluating is our rate structure. In our previous system, we had an overwhelming 200+ rates! These rates were primarily created to gain segment insights and were set up for nearly everything—corporate contracts, GDS bookings, OTA channels, direct bookings, and more. While this worked for us in the past, it led to a lot of complexity in managing, maintaining, and analyzing our rate setup.As we transition to Mews, I’m keen on finding ways to streamline and simplify this approach. For instance:Corporate Rates: I don’t see the need to set up an individual rate for every single corporate negotiated contract anymore. There must be a more efficient way to manage this while still maintaining clarity in reporting and segmentation. Channel Rates: Similarly, creating rates for each channel (OTA, direct, etc.) feels unnecessary, especially since Mews already captures the channel in the reservation da

JonathanSaavedraApprentice

asked in How Do I..

rates issues after a push Yield Planet

Im having some problems after manual push from MEWS to Channel Manager :( After the push I have received some reservations Full Board but as Only Accomodation rate Anybody else?

brianBLAUMaster Apprentice

asked in How Do I..

Housekeeping Intervals

Hi,I'm looking for clarification on housekeeping intervals for long-stay bookings. Our goal is to clean each room every 7 days, but we want to control the specific day of the week when this cleaning occurs.I assumed that marking a room as "clean" would reset the 7-day interval each time. However, it seems the interval is only tied to the "system" status change date. For example, one room was marked "dirty" on November 5, and we cleaned it on November 8. Ideally, the 7-day interval would start from the most recent clean date (November 8), resetting the next cleaning date to November 15. But in this case, the interval reset on November 12, which is 7 days after the system’s initial "dirty" mark on November 5.Is there a way to adjust settings so the 7-day interval starts from the last manual cleaning date rather than the system date?

KathlynSenior Contributor

asked in DACH-based customers

Kann man den TSE QR Code verkleinern?

Hallo zusammen, leider rutschen die Zahlungsinofrmationen immer auf eine zweite Seite, da der TSE QR Code so groß ist. WIr haben schon Kopf- und Fußzeile auf ein Minimum gesetzt. Dann schafft es der QR Code zwar auf die erste Seite, die Bankdetails rutschen jedoch auf die zweite. Gibt es eine Möglichkeit diesen QR Code zu verkleinern? Ich sehe keinen Grund warum der so groß sein muss. Liebe Grüße!

Isabelle ClottuApprentice

asked in Onboarding

Transmettre les données de la taxe de séjour aux autorités dans le canton de neuchâtel

Bonjour,Grande maison d’hôtes située à Thielle dans le canton de Neuchâtel (Suisse), nous sommes en train de migrer vers Mews.Est-ce qu’il y a parmi vous un lieu d’hébergement dans le même canton qui est aussi confronté à la question de la transmission des données de la taxe de séjour aux autorités ?Je me réjouis de vous lire, bien cordialementIsabelle

N.HALL ConsultingSenior Contributor

asked in How Do I..

Option to Issue Pro Forma Invoices or Invoices with a Percentage Deposit Requirement for Booking Confirmation

As we establish our group accommodation billing process, we've identified the need to issue pro forma invoices or invoices that specify a deposit amount—such as 33%—to confirm a booking. This functionality is particularly essential for group bookings, where securing reservations often requires a partial payment upfront.Currently, Mews does not provide the option to generate an invoice based on a percentage of the booking total. Instead, the system only allows invoicing for the entire amount, which can complicate transactions and discourage early booking confirmations. Adding a feature to invoice for partial payments would streamline the booking process, make payment terms clearer, and improve cash flow management.For group and corporate bookings, this capability would offer hotels a competitive edge by providing a more professional and flexible invoicing system. I believe developing this feature would be an invaluable enhancement to the platform, supporting both financial efficiency an

MaxMaster Contributor

asked in DACH-based customers

Plausibilitätscheck für offene Forderungen zum Monatsende

Wir haben bisher zum Monatsende einmal die offenen Forderungen zwischen Mews und Datev abgeglichen. Dazu haben wir die “Guthaben von Mews Payments” gefiltert. Bis Aug. 23 hat das auf den Cent gepasst. Seitdem wurden zunehmend Vorauszahlungsraten eingeführt und in den Zahlungen logischerweise Zahlung für Buchungen in der Zukunft enthalten sind. Durch diese Änderung funktioniert der Abgleich nicht mehr. Ich führe das auf die Umstellung zurück.Meine Frage: Gibt es einen Report, mit dem man zu einem Stichtag (z.B. Monatsende) alle Zahlungen, die eine Buchung nach diesem Stichtag betreffen, herausfiltern kann. Also alle Vorauszahlungen. Noch besser wäre es natürlich, in dem “Guthaben von Mews Payments”-Bericht die Vorauszahlungen auszunehmen.Ich habe dazu nichts gefunden. Über das Hauptbuch komme ich hier auch nicht wirklich weiter. Meine Versuche mit Mews Analytics waren ebenfalls nicht erfolgreich. Abgesehen davon dauern die Auswertungen viel zu lange….Wenn hier jemand Erfahrungswerte hat

asked in How Do I..

Billing - added product displayed twice

Dear Mews, I noticed that on the billing screen, an added product is henceforth displayed twice.(although in fact consumed only once)I see this is to do with either “Linking product to reservation” or not.If you do (which is default), the 1 product is listed twice on the billing screen.If you don’t, the 1 product is listed once on the billing screen.1 product being listed twice on the same bill creates confusion - it gives the idea that there were two consumptions (whereas only one was taken).However, as the default setting is to link the product to a reservation, there must be a good reason to work this way? Please let me know what the best way to work is.Most clear way to work, as far as I am concerned, is that 1 added product is listed once on the billing screen (~ siutation 2).Any implications I should be aware of when not linking a product to a reservation?---I will visualise both situations: Situation 1: one product (minibar consumption) is added and ‘product is linked to reserv

NicolasLASuperstar Apprentice

asked in Product best practice

Lacoly for whatsapp guest communications integrated with MEWS operation

Hello community, does anyone have experience with Lacoly App (https://lacoly.com/en/) ? We are looking for comunicate with our guests through whatsapp and Lacoly solution seems to fit.I want to know if anyone in the community have any experience with this 3rd partie integrator. Any information/recomendation on this topic, will be appreciated.Regards, Nicolas.

N.HALL ConsultingSenior Contributor

asked in How Do I..

Display add on prices in confirmation

If a client chooses an add-on in the booking journey ( a bookable product) - how do I get the confirmation to display the following:-Room Rate Add on price Total price I have looked at the functions / placeholders {summaryHtml} {reservationDetailsHtml} {DetailsHtml} However none of them provide a price for the Add on…...

AntoineD24Aero44Apprentice

asked in How Do I..

Detailed invoice

Hi everyone 🖐️, For the moment our invoice look like this : I’d like to know how I can get a detailled invoice ‘cause sometimes the guests need a detailled invoice and sometimes not. How can I proceed to do that ? Thanks for the answer Antoine Dieudonné.

GarenneApprentice

asked in Product best practice

Combinaison de 2 produits qui ne sont PAS LIES à un tarif ET qui sont réservables et vendables en ligne sur notre moteur MEWS engine

comment créer une combinaison de 2 produits qui ne sont PAS LIES à un tarif et qui ont 2 TVA différentes ET qui sont réservables et vendables via le moteur MEWS enginePar exemple 1 menu à 85 euros (tva 10%) + accord boisson (tva 20%)Combinaison de produits que les clients pourront acheté sur le moteur de réservation MEWS en plus de leur chambre sous « améliorer votre séjour »Apres avoir beaucoup cherché dans le mews helps, je n’ai pas trouvé ce cas de figure.Je sais faire avec un produit RATTACHE a un tarif.Il existe des produit vendable en extra comme une bouteille de vin ou un départ tardif mais pas une combinaison de 2 produits.Merci pour votre aideVirginie

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