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Onboarding

If you're starting with Mews, get ahead with helpful guides, best practices and discussions.

  • 35 Topics
  • 67 Replies
35 Topics
Y
yxudousHelper
asked in Onboarding
Failed payments

Hello,We have recently onboarded and are experiencing some weird issues with mews payments. I have certain card transactions which “seem” to go through in the sense that they generate a payment that appears on the invoice, allows us to close it and also appears in the payment report in the Carte-Terminal section and in my accounting report. The transaction itself when processed did not result in any failure message to the user but its status in the payment report is empty and does not read “Débité” like my other successful transactions. The transaction does not appear in my payout report and has been confirmed by support to have basically failed. Does anybody else experience such issues? Is it me or is it absolutely not normal for the system to1.) Not warn the user at payment time that a transaction has failed so that he may correct it.2.) Not flag the transaction status as failed.3.) post a payment for this failed transaction that shows up on the closed invoice and in my accounting re

3307
alina.deanda
Mews Employee
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding
Post Go-live: Ensuring a Smooth Transition to Mews PMSTutorial

Congratulations on successfully implementing Mews Property Management System (PMS) in your hotel! The go-live phase is a significant milestone, marking the beginning of a new era of streamlined operations and enhanced guest satisfaction. While the initial implementation process has been completed, your journey with Mews is just beginning. This guide will outline the key steps involved in the post go-live phase to ensure a seamless transition and maximize the benefits of Mews PMS.1. Establish Clear Communication ChannelsKnow your point of contact for both technical and non-technical issues. For technical support, reach out to the Mews Support team. For general inquiries or strategic guidance, connect with your dedicated Account Manager. We are always happy to help you with any issue or doubt about the system. 2. Engage with the Mews CommunityIf you are here, you are one step ahead, however, do not hesitate to connect, share experiences, and find solutions to common challenges with fello

1600
victor.lesaux
Mews Employee
alexey.muller-hanke
Mews Employee
alexey.muller-hankeMews Employee
published in Onboarding
Elevate Your Property Operations: Exclusive Live Sessions at Mews UniversityTutorial

At Mews, we're dedicated to advancing the competencies of hospitality professionals, ensuring they're equipped with the knowledge and tools essential for success in today's dynamic industry. Recognizing the need for specialized learning, we've honed our focus, offering exclusive Live Sessions in two critical areas: "Reservations in Mews" and "Billing & Rebates." These sessions are not just courses; they're a bridge connecting you to the forefront of operational excellence.  Exclusive Live Sessions: A Focused Approach In addition to the standard curriculum of Mews University, we are pleased to offer two customized Live Sessions that are essential to the heart of property management systems:  Reservations in Mews: Delve into the extensive capabilities of the Mews reservation system with this session. It's crafted to assist you in mastering our user-friendly dashboard, streamlining reservation management, and comprehending the significance of our color-coded timeline that lies at the

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alexey.muller-hanke
Mews Employee
Jeki K
Mews Employee
Jeki KMews Employee
published in Onboarding
A Deep Dive into the Mews MarketplaceTutorial

Are you ready to transform your hotel operations, drive revenue growth, and elevate the guest experience to new heights? The Mews Marketplace is your gateway to achieving these goals, offering a wide range of apps and integrations designed to enhance your hotel's performance and guest satisfaction.  In this all-encompassing guide, we'll delve deep into the world of Marketplace integrations. From understanding the distinctions between integration types to offering basic instructions, we'll equip you with the knowledge and tools needed to navigate the Mews Marketplace with confidence.  Here's a glimpse of what we'll cover: Connection Types: We’ll go over the two types of Integrations (Purchasable vs. Connectable) in the Mews Marketplace.  Integration Types: A brief explanation of the different types of Integrations Mews has to offer. For example, Revenue Management Systems or Facility Management Systems.   Setup Types: The different types of Setups that you might need to go through from

4457
mauritsbots
Superstar Guru
magali.elhage
Mews Employee
magali.elhageMews Employee
published in Onboarding
The Art of a 'Boring and Uneventful' Rollout: Strawberry rollout case study

A few weeks ago @matthijswelle , our CEO at Mews spent some time with the team at  Clarion Hotel® Arlanda Airport Terminal that had recently gone live at Mews. He called their onboarding with Mews “Uneventful and boring” (You can read the post here) No one likes to be called Uneventful and boring, especially not by their CEO. However, for the Deployment team at Mews, this term is a testament to the power of meticulous preparation and thorough project management when implementing software at scale.In January 2022, Strawberry embarked on a transformative project that promised to onboard hundreds of properties, and as of the time of writing, they've successfully integrated over 100, with a projection of 130 more to be onboarded by June 2024. The Challenge: Rapid Onboarding with Uncompromised Quality This ambitious project, spearheaded by Mews Deployment team, began with a standard onboarding process of a property located in Oslo, Norway. The objective was clear: understand the customer’s

2210
magali.elhage
Mews Employee
Jeki K
Mews Employee
Jeki KMews Employee
published in Onboarding
Omniboost - basic guidelines for setupTutorial

Most of the accounting integrations that Mews has to offer in our Mews Marketplace are generally built and managed by our tech partner, Omniboost. Their aim is to simply facilitate the connection. They do not manage the setup on either the Mews or the accounting side of things. They merely help to maintain the bridge between the two.This article aims to shed some light on the process of setup. STEP 1: Initiating the setupIn order to kick off the process, follow these simple steps Head to the Mews Marketplace and search for your desired integration.   Before clicking “Connect” ensure that the accountant or person who’ll be undertaking the accounting setup is the one who adds the Integration via the Mews Marketplace.   Once the integration is added, the Omniboost team will be notified and will reach out to the person who initiated the setup.  STEP 2: Accounting Category SetupBefore the Omniboost Team can commence building the Accounting Integration for your property, the Accounting Cat

4300
Jeki K
Mews Employee
victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding
Best Tricks to use Mews like a pro!Tutorial

🚀 Best Tricks to Use Mews like a Pro! 🏨If you're a user of Mews, you're already aware of its immense potential to revolutionize the way you manage your property. But are you truly harnessing its full capabilities? In this comprehensive guide, we're about to take you on a journey through the best tricks to use Mews like a pro, elevating your operational prowess and delivering an unparalleled guest experience. 🌟Schedule Export Email 📊 Mews' "Schedule Export Email" feature enables you to effortlessly manage your reporting tasks. By setting up automated exports of essential data, you can wave goodbye to manual retrieval. This feature is time-saving and ensures that you receive crucial reports directly in your inbox without any manual intervention. Whether it's occupancy reports for your revenue meetings or product order summaries for your team, scheduled export emails keep you informed without the hassle. With this powerful tool at your disposal, you can focus on strategic decision-mak

2670
victor.lesaux
Mews Employee
magali.elhage
Mews Employee
magali.elhageMews Employee
published in Onboarding
Overcoming the Fear of Your Software MigrationBlog

Change is an inevitable part of life, and in the dynamic world of technology, it is particularly dominant. When it comes to the software you use as the heart of your business, the fear of change can often arise, and it’s understandable. You may have invested time and resources in adopting a particular software that you have been using for years, and the prospect of changes being introduced can be daunting. However, with the right approach and support from the Mews Onboarding team, you can confidently navigate through the changes, ensuring a seamless and successful transition for your team, and maximizing the value of your PMS. ✅ Understanding the Fear of Change: Change can trigger various emotions, including fear, anxiety, and resistance. The fear of change typically stems from the following concerns:   Disruption of your Operations: Change can disrupt established workflows and processes, leading to concerns around productivity losses and inefficiencies.  Customer Complaints: It might

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magali.elhage
Mews Employee
TomD
Mews Employee
TomDMews Employee
posted in Onboarding
Rate Structure

Hello everyone,It happened now a few times that I was in contact with hotels, that were not sure about how they would like to set up their rate structure, what rates to offer and how to define cancellation policies etc.Thus, I thought it would be nice to ask the community about what it is that is important for you, when developing a new rate structure?What are rates, where you think that they are a must-have?To me I often see the following rates:Flexible Rates (with free cancellation) Automatic payment only at the beginning of the stay Non-Refundable Rates (with no cancellation possible) Automatic payment at confirmation of the stay And sometimes special/cheaper rates that can only be booked if I stay for a specific amount of nights When I would create this rate structure, I personally would try to work as much as possible with derived rates. Thus, using one rate as the base rate for all the other rates.By doing this, I can eliminate the manual work of amending rates, and only need t

2232
TomD
Mews Employee
marie.boulanger
Mews Employee
marie.boulangerMews Employee
posted in Onboarding
Accounting categories

Hello Mews Community! 🤠 Using accounting categories, you can easily organize and track your property's products, revenue, and payments. Once you've set them up, your accounting team can make good use of these categories to keep tabs on your income and expenses 💻💳Remember, the accounting categories are different from your actual products. They simply help you link your products to specific categories for better organization 📁📂. So, let's say you have a shop on your property. You can link all the items to the 'shop 🛒' accounting category. When you check your accounting report and expand that category, voila! You'll see all the products linked to it, giving you a nice breakdown of your revenue. Oh, and don't worry, it'll even show the revenue divided by VAT rates.🤓 To create an accounting category you can follow this guide from the help center ❔If you are working with an accounting software, you will have to fill in the ledger account code. You have the option to have multiple acco

1700
marie.boulanger
Mews Employee
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