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Troubleshooting Printer Issues: Practical Solutions for Smooth Operations

  • 2 April 2024
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Troubleshooting Printer Issues: Practical Solutions for Smooth Operations
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Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.

Let's delve into two primary categories of printer issues: Configuration and Network issues

  • Configuration issues - Mistake in the printer configuration
  • Networking issues - Caused by a fault in network connectivity
  • Hardware issues - This may be caused by device malfunctions or incorrect usage.
  • Software issues - Can be Caused by one of its components

 First and foremost, ensure that all fundamental conditions are met: the device is properly connected and powered on, paper is loaded correctly, the lid is closed securely, and the network cable is firmly plugged in.


Additionally, check if there are any blinking lights on the printer, as this may indicate an error. If you are using Star printers, please refer to the Star page for further information Star  page and for the Epson flashing light issue, refer to the printer type and its technical reference guide.

Secondly, I recommend clearing the data on your Android devices. This step will enable you to retrieve server settings effectively. Navigate to your Android device settings, select Apps -> Bizzon -> Storage -> Clear data to purge all local memory from your device.

If the clearing data doesn’t help you, proceed with the following below.
 

Check the Outlet printer settings in the back office.

Double-check that all the information is entered accurately and that the categories are assigned to the correct printer with the proper static IP address. More info on how to assign categories to an outlet printer can be found HERE
To confirm the IP, you can conduct a feed test: turn off the printer (via the power button), hold the feed button pressed, and turn on the printer while still holding the feed button. Release the feed button after the first beep.
 

More information on how to set Outlet printer preferences can be found Here

Check if your printer and mobile device are on the same Wi-Fi network.

Every device on a network has a unique IP address that allows for local communication between devices. To ensure that the Bizzon application can communicate with the printer, the device that has the application installed and the printer must be connected to the same network. Follow these steps to verify if this is the case.

  1. Go to Settings on your Android device and select Connections. Then, select Wi-Fi and take note of the IP address displayed.
  2. Compare the two IP addresses. If the first three groups of numbers match and only the fourth group is different, then the devices are on the same network. For example, 192.168.1.30 and 192.168.1.11.
  3. If the IP addresses do not match, then the devices are not on the same network.

Lastly, check your printer's local settings in the application.
Ensure all the flags in the application Printer section are correctly enabled or disabled according to your needs.)

 

If you are still experiencing issues with your printer even after following the steps mentioned above, maybe it’s the hardware or the software issue. In that case, please contact your Onboarding Manager if you are still in the Onboarding phase. If you have already gone live, please contact Support and provide as much information as possible about the issue so they can assist.

Inform them of the following:

  • Are all the cables properly plugged in and wired? Are they new?
  • Can the printer print at all? (Test print) What is the printer's name?
  • Are there any blinking lights on the printer
  • Is the printer on the same network as the device?
  • Send a full image of the feed test
  • Have there been any recent changes, such as moving your printers?
  • Are there any logs or error messages

 

Thanks for going through these troubleshooting tips. Hopefully, they help you sort out any printer issues you come across. If you have questions or need more help, feel free to ask in the comments below.


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