Mews Payments

Hi Community,We've received numerous cases about a recurring issue, so we wanted to clarify this process to help properties avoid future payment failures.Many customers are using the same profile to post all Food & Beverage charges, but they're not setting it up as a Paymaster account. When too many credit card transactions are posted to this single profile, payments begin to fail. This often causes properties to panic as they experience disruptions in payment processing.To prevent this issue, here are a few important steps to follow:Create a Paymaster Profile: Instead of using a regular guest or transaction profile, create a dedicated Paymaster account specifically for handling F&B or other group charges. Add paymaster account classification (the most important step to ensure correct payment processing) Open the Paymaster account profile. Go to the Internals tab. In the Classification field, select the Paymaster account. Click Save. Centralize Transactions Appropriately: O

 Why It Matters: Many of you have been asking about issues with payment failures in Mews, particularly when handling bar or restaurant charges. This common problem often occurs because the account used isn't set up as a Paymaster. When this happens, payments start to fail, causing operational disruptions and confusion. This is because a standard account can only handle a limited number of cards or payments before it reaches its limit.What to Do: To avoid these issues, ensure that all bar or restaurant charges are posted to a designated Paymaster account. Here’s why:Centralized Billing: A Paymaster account consolidates all charges into one bill, simplifying management and invoicing. Prevent Payment Failures: Standard accounts have a cap on the number of payment methods they can handle. A Paymaster account bypasses this limitation, ensuring smooth processing. Flexible Setup: You can create various types of Paymasters, such as a "Lobby Bar Paymaster" for non-staying guests or a "City Ledg

Hey there Mews Community!We've noticed some of you have been asking about how long it takes for payouts to reach your bank account. Let's break it down for you:Once a guest's credit card is charged, the money shows up in your Mews Payments balance pretty quickly, usually within minutes. Then, it takes up to three business days to process and send that money to your bank account. Depending on your bank, it might take another one or two business days to see it in your account.Exceptions to Keep in Mind: New Stripe Accounts: If you're new to Stripe, your first payout happens about seven days after your first successful payment. In some industries, this might take up to 14 days to manage risks related to credit services. Adyen MoR: Payouts through Adyen MoR happen once a week, specifically on Tuesdays. Adyen MarketPay: With Adyen MarketPay, payouts kick off daily as soon as there’s a balance to pay. But expect a settlement delay of up to three business days as funds are processed befor

Like a player scoring a deciding goal, Mews Payments is the tool that changes the game for your financial transactions. A tool that is fast, flexible and secure, just like a high-performing athlete. Imagine that Mews Payments is like your best striker, ensuring smooth payments, saving you valuable time and elevating the guest experience to champion level. Just like in competitive sport, where accuracy and strategy lead you to victory, Mews Payments helps you score points with each successful transaction. ⚽🥅  Depending on your accepted payment methods, your guests can make payments:  By card, online or through a terminal 💳  In cash 💶  Via an external payment type, such as a wire transfer 💸  In order to ensure data security, we are PCI compliant and we do not authorize card data capture in non-secure fields. When you add a payment card to a guest profile, the card is tokenized. A commission is applied to every new payment card that is added (if the same card is captured again, Mews

Hello Community,Welcome to this week's Support Tip! Many of you have asked about manual vs automatic settlement of Mews invoices. Here’s a quick rundown to help you manage your payments effectively.Manual vs Automatic Settlement of Mews InvoicesBy default, Mews invoices are automatically settled against your MewsPay balance. If your balance is too low at the time of settlement, the automatic process will fail, and you'll receive a reminder to pay.Automatic Settlement: Attempts occur once; failure triggers a payment reminder. Payment Reminder: Pay via the link in your invoice or through a wire transfer to the Mews bank account listed in your invoice. Topping Up MewsPay Balance: Ensure your balance is sufficient to avoid issues.Frequently Asked QuestionQ: I can't refund a client due to a negative Mews Payments balance. How can I top up my account?A: To top up your Mews Payments account: Locate Your Mews Payments Provider: Go to Main menu > Marketplace > My Subscription > Merchan

Hi Mews community, 😎We've noticed that some of our clients have been inquiring about how to locate payments associated with specific payouts, so we wanted to provide clear instructions on this process.To find a payment for a specific payout in the Mews Payouts Report, follow these steps: Click on the identifier of the payout you wish to examine. This action will open a new window displaying the charge identifiers for that particular payout, including commissions and commission adjustments. Select and copy the identifier for the charge you want to investigate. Navigate to the Payment Report. Filter the report by the dates corresponding to the charges from the previous step, and optionally, filter by Gateway CC. This will show all charges processed through Mews within the specified dates. To easily locate the charge you're interested in, press Ctrl+F to open a search box, then paste the copied identifier into the search field. By following these steps, you'll be able to identify t

Mews payments: an interview with Charlie Delamare, Mews’ Solutions ArchitectCharlie shares his experiences from his previous life working in student accommodation on the drawbacks of manual payment processing and reconciliation, the risks of chargebacks and wasted time correcting errors.  All amounting to lost revenue and poor guest experience.This led Charlie to select Mews. Mews’ payment automation transformed how his property functioned: they changed payment terms to mitigate risks which ensured payment of no-show fees, were able to re-sell cancelled rooms and enjoy accurate payment processing with no manual errors, resulting in increased revenue for his business.You can also learn more about Mews’ payment terminals here Payments Q&A with Charlie: When using terminals does the money go to our bank account directly, immediately?  Money is paid T+3 days. You can read more about payouts here. As always, we are continuously working to better our offering so watch this space.    Rega

Have you ever wondered how much you've collected in deposits for future reservations? If your property is using the deposit function in Mews, you now have a powerful tool at your fingertips with the latest release in Mews Analytics, the Deposit Ledger. Here's how to make the most of it. Here's how to make the most of it:1. Keep Tabs on Deposits and Prepayments🔹Track every guest's deposits and prepayments effortlessly.2. Easily Reconcile and Update Status🔹Access a comprehensive list of deposits and payments with clickable links to invoices, simplifying reconciliation and status updates.3. Spot Discrepancies and Errors🔹Quickly identify any discrepancies or errors in deposit amounts or dates, ensuring financial accuracy.4. Optimize Cash Flow Evaluation🔹Take control of your enterprise's cash flow by checking deposits for future reservations. What is very important to check is the the Deposit Ledger's lower section and especially I would like to highlight these three columns:- URL: Clic

Dealing with unexpected rebates and accounting discrepancies due to premature bill closures can be a significant challenge, especially for properties in the APAC region. To help avoid this issue, here's a valuable tip that can streamline your billing process and improve accounting accuracy: 🏨💼📊Tip: Deselect "Highlight Open Payments" for Precise Bill ClosuresBackground: Many properties ask Front office staff to use the Accounting Ledger to close bills for accounts that are tagged with ‘to be resolved’. The problem arises when staff members inadvertently have the ‘Highlight open payments’ option enabled.When selected, this option includes accounts with future, non-consumed reservations and tags them as ‘to be resolved’. This leads to premature bill closures and creates complications with cancellations, unexpected rebates and confusing accounting especially during the end of the financial year. This can also cause errors when receiving reservation modifications from your channel manage