Skip to main content
Answer

Know Your Customer error

  • January 24, 2025
  • 4 replies
  • 149 views
M

I’m trying to complete the onboarding but when I go to submit i receive:

“Please complete missing Company Representative information before submitting the KYC Project.”

 

even though all fields are filled.  any thoughts how to bypass this and does anyone know if it will hold up my install timeline?

 

Thanks!

 

Matt

Best answer by jessica.becker

Hi ​@mcd802 – I have reached out to the team and they will contact you! 😊

Pierrick

4 replies

jessica.becker
Mews Employee
Forum|alt.badge.img+1
  • jessica.beckerMews Employee
  • Mews Employee
  • January 29, 2025

Hi ​@mcd802 – thank you for raising this. I checked your support case and you should have received an e-mail in the beginning of January from kycsupport@mews.com – please check and if you cannot find the e-mail, I will ask them to reach out to you again 🙂 Thanks!

Jess – Community Coordinator @ MEWS
M
  • mcd802
  • Author
  • Apprentice
  • January 29, 2025

Thanks for this ​@jessica.becker .  I have the email with the link but if there’s another email please have them reach out again.  I don’t want this to hold up implementation.

If it is the email I already have, I need support to help me with it.

 

Best regards,

 

Matt

jessica.becker
Mews Employee
Forum|alt.badge.img+1
  • jessica.beckerMews Employee
  • Mews Employee
  • Answer
  • January 29, 2025

Hi ​@mcd802 – I have reached out to the team and they will contact you! 😊

Jess – Community Coordinator @ MEWS
M
  • mcd802
  • Author
  • Apprentice
  • January 29, 2025

​@jessica.becker Thanks!🦄

jessica.becker
Terms and ConditionsCookie settingsAccessibility statement