Mews Marketplace

Hey everyone,It’s not directly a MEWS topic, but:Is anyone experiencing issues with Booking.com reservations via SiteMinder?For about two hours now, no reservations or modifications have been coming through from Booking.com via SiteMinder.We’re not even receiving the usual confirmation emails from SiteMinder, and the reservations don’t appear in their extranet either.So it seems to be a SiteMinder issue — but exclusively affecting Booking.com. Other OTAs don’t seem to be impacted.Is anyone else experiencing the same issue by any chance?Just curious to know. Thanks in advance!  

Bonjour à tous et à toutes,Est ce qu’il est possible de connecter un scanner classic de type FI-65 ricoh et de scanner les pièces d’identité avec si oui comment faire car la doc n’est pas vraiment bien fourni à ce sujet :/Merci à vous

Dear community,Can anyone help me out with setting up the age categories correctly? some Booking.com reservations end up with wrong age categories for teenagers.In Mews I have the following age categories:Adult Teenager (13-17 yo) Child (5-12 yo) Infant/Toddler (0-4 yo)These are (hopefully) correctly labeled to Siteminder via Mews marketplace → Age categories.In Booking.com I have 3 children age categories set up with the same intervals. However, when a reservation is made in Booking.com with a teenager, it ends up as a Child (5-12 yo) in Mews. Which setting am I missing?please advise, thank you! 

 ¡Buenos días Mewser de España!Me gustaría saber si algún hotelero español que use MEWS como PMS ya está realizando los envíos de ficheros de hospederías a través de la nueva plataforma del Ministerio del Interior ses.hospedajes De ser así, como consiguen hacer los envíos de ficheros, con los  nuevos requisitos?Muchas gracias y buen día a todos! 

Grias Eich, bei uns läuft das Registrierkassenzertifikat bald ab. Jetzt versuche ich herauszufinden, was zu tun ist, um es zu erneuern. Das Zertifikat ist von A-trust - das kann ich auch im Marketplace sehen, allerdings wurde mir bei A-trust gesagt, dass es nur über den Hersteller der onlinekassa geht. Ich kann aber nichts darüber finden, wer dies ist.  Da mews mich ständig darauf hinweist, dass das Zertifikat bald abläuft können die es ja nicht sein. Hat jemand eine Idee? Vielen Dank und liebe Grüße Simone

I wonder, if anyone here is using n8n in combination with Mews? If yes, which automations did you build with it?I seems to be a powerful tool and it would be great to learn more about it. 

Kann mir jemand sagen, wie wir über mews die Gäste per whatsapp kontaktieren können?

The Automated data feed to STR for STAR reporting does not include market segmentation.  Does anyone have a fix for this? 

Hi,We just started using digital keys with our Salto locks. It is awesome… We do however anticipate the Wallet Keys to be the real game changer.When it becomes available we will be leaning into it hard and pushing the the tech to our guests through our website, SM, email etc. and hopefully it will be the preffered way of unlocking our doors. Would it be possible to get some more info about what the requirements will be to make use of Apple/Google Wallet keys, and when it becomes available? The next months, this year, next year, 2027? Is the beta program already started? We would love to be a pilot.Thank you!

 🙋‍♂️ Hi Community,Is anyone here using MARA Guest Reply along with the integration to MEWS to automatically receive guest feedback as notes in the guest profile?📩 Is the feedback only imported from Booking.com, or are other platforms supported as well?🧾 My goal is to have guest notes automatically created based on review insights.🔗 Is your MARA ↔ MEWS integration active, and💬 is it working reliably for you? 

Dear community,we are managing apartments for private owners. As they all also book their holidays in their own units and want to have an overview of the OTB numbers in their unit, we are searching for a suitable integration or tool which does work with Mews. Any experiences out there? Thank you!

Hi, is there anybody around from Salzburg or sourindings and using the FRIVA API to connect to Feratel?

Good morning ☀️,I hope you're doing well!We're currently experiencing a recurring issue with Expedia Direct Connect and wanted to check if others are noticing the same: Specifically, we're seeing a discrepancy of €0.01 💶 between the booked rate and the amount charged via the Virtual Credit Card (VCC) 💳 provided by Expedia.This happens quite frequently and seems to be related to either rounding differences 🧮, tax or fee handling 💼, or possibly even currency conversion logic 🔄, even when the transactions are in EUR.Have you observed similar mismatches on your end? 🤔 If so, how are you handling or reconciling them in your system?Would really appreciate any insights or shared experiences 🙏

Hallo, wir nutzen XENIA als POS in unserem Restaurant.Die Umsätze werden auch alle nach MEWS übertragen, nur die externen Zahlungen nicht.Hat jemand das gleiche Problem?Der MEWS Support konnte mir nicht wirklich weiterhelfen und Xenia sagt auf ihrer Seite ist alles richtig eingestellt.Ich freue mich auf eure Antworten :)Liebe Grüße,Friederike

Hello team,Is there a hotel that offers two services and uses an RMS with independent pricing for both segments?We offer two services (Stay and Longstay) and we are looking for a revenue system that yields prices independently for short and long stays.I’m curious to hear about your experiences. Cheers, Hendrik 

Hello everyone Does anybody have an idea about a good Loyalty/Fidelity/Reward program an independant hotel could be attached to and therefore get an non negligeable advantage and an extra service to attract/retain their new/frequents guests ? Preferably in Europe, but open to the worldwide kind also of course 😉 Thanks in advance for your inputs and your help Stephane

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

How do you setup the Salto integration? I’ve found this help article:https://help.mews.com/s/article/salto-for-mews-pms?language=de… but it seems to be outdated because there is a specific salto app in the mews marketplace referenced that doesn’t seem to exist.I guess the help article still shows how the setup is generally functioning but i would like some information about the pricing and details. 

Just curious 🤔 — what happens if we don’t allow the Expedia 🌍 integration to create a travel agent profile 🧾?Is it then automatically assigned to the main Expedia profile 🏨🔗?

 Hi everyone 👋,is Expedia 🌍 able to transfer the country 🗺️ of customers 👥 automatically to MEWS 🏨 as booking.com 📦 does?Would be great for statistics 📊✨. 

Hello Mewsers,Is anyone experiencing difficulties with the migration from RADAR to ROSS1000 in Rome, Italy ?Thanks for the support & have a great day!

I have the feeling there are many outages with the booking.com integration lately, but we only “know” it as soon as a guest calls to let us know they still have not received their key codes. Is there a way to get a warning if the integration has a failure so we can manually pull the reservations before we get a notification from the guests? To avoid overbookings it would be super important to realize an outage ASAP