Mews Marketplace

Hallo, wir nutzen XENIA als POS in unserem Restaurant.Die Umsätze werden auch alle nach MEWS übertragen, nur die externen Zahlungen nicht.Hat jemand das gleiche Problem?Der MEWS Support konnte mir nicht wirklich weiterhelfen und Xenia sagt auf ihrer Seite ist alles richtig eingestellt.Ich freue mich auf eure Antworten :)Liebe Grüße,Friederike

Hello team,Is there a hotel that offers two services and uses an RMS with independent pricing for both segments?We offer two services (Stay and Longstay) and we are looking for a revenue system that yields prices independently for short and long stays.I’m curious to hear about your experiences. Cheers, Hendrik 

Hello everyone Does anybody have an idea about a good Loyalty/Fidelity/Reward program an independant hotel could be attached to and therefore get an non negligeable advantage and an extra service to attract/retain their new/frequents guests ? Preferably in Europe, but open to the worldwide kind also of course 😉 Thanks in advance for your inputs and your help Stephane

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

How do you setup the Salto integration? I’ve found this help article:https://help.mews.com/s/article/salto-for-mews-pms?language=de… but it seems to be outdated because there is a specific salto app in the mews marketplace referenced that doesn’t seem to exist.I guess the help article still shows how the setup is generally functioning but i would like some information about the pricing and details. 

Just curious 🤔 — what happens if we don’t allow the Expedia 🌍 integration to create a travel agent profile 🧾?Is it then automatically assigned to the main Expedia profile 🏨🔗?

 Hi everyone 👋,is Expedia 🌍 able to transfer the country 🗺️ of customers 👥 automatically to MEWS 🏨 as booking.com 📦 does?Would be great for statistics 📊✨. 

Hello Mewsers,Is anyone experiencing difficulties with the migration from RADAR to ROSS1000 in Rome, Italy ?Thanks for the support & have a great day!

I have the feeling there are many outages with the booking.com integration lately, but we only “know” it as soon as a guest calls to let us know they still have not received their key codes. Is there a way to get a warning if the integration has a failure so we can manually pull the reservations before we get a notification from the guests? To avoid overbookings it would be super important to realize an outage ASAP

Hi, is there anybody around from Salzburg or sourindings and using the FRIVA API to connect to Feratel?

Hallo zusammen, leider haben wir in den letzten zwei Tagen zwei Überbuchungen über Booking.com und Expedia eingespielt bekommen, ohne das noch freie Zimmer verfügbar sind.Weiß jemand wie man herausfindet wo da der Fehler herkommen kann? Danke schonmal vorab Laura

Hallo, wir haben heute Windows 11 installiert. Seitdem funktioniert der Mews Connector nicht mehr. Hattet ihr damit auch Probleme? Viele GrüßeSimone

Hallo zusammen, gibt es jemand, der mir hierzu ein paar INFO´s geben könnte?Wir arbeiten aktuell mit alten Excel Reports und würden dies gerne überdenken. Vielen DankJohannes Rott

Guten Morgen, gibt es hier in der Community jemanden der Duetto in Kombi mit MEWS erfolgreich verwendet? Gibt es Tools die mit MEWS nicht funktionieren? (oft stellt sich das ja erst nach Integration raus)Hauptsächlich geht es mir um die Automatisierung. Das Restriktionen setzten. Und um die Möglichkeit in Duetto Raten mit verschiedenen Abschlägen einzustellen über eine Restriktion (z.B. die Frühbucherrate). Kann MEWS das einwandfrei umsetzten? Über einen Austausch hierzu würde ich mich freuen.Vielen Dank und liebe GrüßeNina 

Hi Community, is anybody using an API Connection to POS Matrix?kind regardsJohannes Rott

Hello, we run a nature resort at visitlaagen.no. We have integrated with Zapier to give a better experience using automated SMS giving people all the info about their stay, including the code to the lock box of their exact unit on the day of arrival. It’s working like a charm.However, after having integrated with Booking.com, we got ourselves a problem. Having flexible tickets at Booking.com means that customers are free to rebook their stay at another date. This completely messes up the Zapier integration. There is a Zapier field called “Updated” which is supposed to provide info about the altered bookings. This field would probably help, because we could then listen to that field when it returns an updated booking and change it accordingly, However, the “Updated” field seems to return all the available bookings instead, making it impossible for us to discern the updated ones. Any ideas on how to fix this?Best,Jan

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

Buenos días,Nos gustaría consultarles acerca del proceso de traspaso de facturación desde Mews al programa de contabilidad SAGE. Actualmente, hemos observado que las ventas se traspasan desglosadas por cada día de consumo. Por ejemplo, si una reserva abarca cinco días, se generan cinco líneas contables con la cuenta de venta correspondiente.Este formato nos está generando dificultades a la hora de conciliar los ingresos con los movimientos bancarios, ya que no coincide fácilmente con los importes totales cobrados.¿Existe alguna manera de simplificar este proceso para que la información contable se agrupe de forma más manejable o resumida? Agradeceríamos mucho cualquier orientación al respecto.Quedamos atentos a sus comentarios.Un cordial saludo,

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz 

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue. 

Dear reader, I am in the process of starting a cooperation with a new OTA. The reservations will reach Mews via our standard Channel Manager (Stardekk).Anything I need to do so that the reservation gets read into Mews correctly? (eg. should I like a ‘Travel Agency’ or something? Or will the reservation simply drop, mentioning the name of the new OTA?)Thanks ! :-)

Hallo,Gibt es vielleicht jemand anderes, der ebenfalls mit Secret Escapes arbeitet und Duetto als Revenue Management System nutzt? Wir sind auf der Suche nach einem Prozess, wie wir die Secret Escapes Raten am besten anlegen können, wobei die VCC auch automatisch belastet werden kann (Betrag ohne Kommission) und die Netto-Preise (ohne Kommission) sowohl in Duetto als auch in Mews ankommen, aber wir dem Gast dennoch eine Rechnung mit Brutto-Preisen (inklusive Kommission) ausstellen können, wenn er danach fragt. Die Kommission wird automatisch von Secret Escapes einbehalten, daher ist es keine offene Rechnung, aber sie muss von der Buchhaltung gegengebucht werden. Daher müssen die Kommissionen als separater Posten erfasst werden.Vielleicht gibt es hier bereits erfahrene Personen, die uns dabei unterstützen können? Oder wie handhabt ihr das?Danke und liebe Grüße, Judith

Guten morgen liebe Community,wir sind im Januar mit MEWS gestartet und haben riesige Probleme mit der Anbindung an Datev.Wir haben bereits im Dezember die Anbindung an Omniboost aktiviert und bis heute schafft es Omniboost nicht, uns die Anbindung zur Verfügung zu stellen bzw. ins Laufen zu bekommen. Das heißt wir sind buchhalterisch und umsatzsteurmässig quasi blind.Hat jemand von euch, einen Tipp wie wir die Daten aus Mews rein und nach DATEV reinbekommen?Im Grunde ist es ja nur eine csv Datei mit dem korrekten Datenmapping - nichts wildes, aber Omniboost bekommt es nicht hin.Ich verzweifle und wäre für einen Tipp sehr dankbar.Viele GrüßeClaudia Will

Hi, After i have connected Expedia direct, i have a lot of issues with my rates with breakfast.How is your setup done ?I want to make sure that the is a difference in the rates with breakfast depending on how many persons that are staying.

Hi there,Is there a way to manage parent room categories when using a CRS connectivity that calculates availability based on reservations rather than being sent per room type?For example, if we have two Standard Rooms with connecting doors that can also be booked as a "Family Room," the issue arises when both Standard Rooms are reserved. In Mews, the Family Room correctly becomes unavailable, but in the CRS, it remains bookable since no reservations are directly blocking that category. The same issue occurs in reverse—if the Family Room is booked, the Standard Rooms remain available in the CRS.Currently, the integration does not support parent room functionality, but developing this feature could unlock significant revenue potential. It would be great to explore the possibility of implementing it.Best regards,Robert