Mews updates

Hi community,We are excited about the new Mews Terminal S2 and we've published a new help article that covers frequently asked questions (FAQs) about the terminal.Key HighlightsPayment Methods: Supports Visa, Mastercard, Amex, and digital wallets like Apple Pay across various regions, with specific exclusions for Interac payments. Features: Includes the full Mews POS Android App functionality, card charging, payment preauthorization, and real-time updates. Availability: Usable in countries like the UK, Germany, France, Australia, and New Zealand. Connectivity: Connects via secure Wi-Fi; public Wi-Fi is not supported. Integration: Requires activation by a Customer Success Manager. Tips and Receipts: Tips are supported for Mews POS; receipts are sent via email or SMS. Battery Life: Lasts about 15 hours with energy-saving features.Read the full article hereQ&A SessionFor further inquiries, join our Q&A session on October 24th from 12 PM to 2 PM CET. Questions can be submitted in a

Your staff works hard to deliver great service, but the back-and-forth between tables and the restaurant point-of-sale can slow things down.  What if they could have everything they need to serve your restaurant guests, right in the palm of their hand? With the new Mews Terminal S2, that’s exactly what we’re bringing to the table (literally) – a handheld POS device and payment processing system designed to make service smoother and faster. What is Mews Terminal S2? Mews Terminal S2 is a portable, all-in-one device that combines order taking, payment processing and guest interaction in one single, easy-to-use system. Whether at the restaurant, poolside, lobby or lounge, this device allows your staff to manage everything on the spot, ensuring smoother and more efficient service.  Why you’ll love it: 1. Efficiency at your fingertips  No more running back and forth between tables and a stationary POS. With Mews Terminal S2, your staff can take orders, split checks, and process payments dir

Ladies and gentlemen, welcome to another edition of the Mews Coffee Corner!We’re excited to share with you valuable insights from our customers and partners. In this episode, we’re delighted to highlight @Sebastian Garstecki from the Tyssedal Hotel in Norway.Mews Coffee Corner is our space for sharing knowledge and experiences, where our customers and tech partners provide tips on operations, successes, and how to optimize tech stacks. Our goal is to offer a brief yet insightful look into how the right tools can make a difference.Now, let’s hear from Sebastian as he shares his experience with Mews and the impact it has had on their operations. From streamlining property management to enhancing guest services, we’re sure you’ll find this discussion packed with useful takeaways. So, sit back, relax, and enjoy! 

Hello Mews Community!Here’s a quick overview of what’s happening this week:Bundles, Modifiers, and Variants Guide: Learn how to optimize product setups to streamline guest experiences and operations. Mews POS Tutorial: A new video explains revenue center configurations and trade-offs for smoother POS operations. Baltic Coast Hotel 2025 Event Series: Join us in Rostock and Stralsund on October 8-9 for insights into future guest and employee strategies. September Updates Recap: New security features, improved billing, and the upcoming Mews Terminal S2 device. Beta Testing Opportunities: Get early access to the manual invoice reminder feature and provide feedback on the Kiosk's design.Stay tuned for more exciting updates!

Hello Mews community!We're excited to bring you an overview of the latest updates from September. Here’s what’s new: Track and secure your Mews account logins with device authentication! Stay informed with email alerts when logins occur from an unfamiliar device or location. This gives you real-time insights into your account activity, helping you keep your account secure. Mews University update: Introducing the Mews Basics learning path. With a refreshed design and new course offerings, Mews Basics makes learning easier and more engaging, with additional role-based certifications coming soon! Simplified billing with the new Purchase Order Number feature. Manage purchase order numbers across reservations with ease, streamlining the billing process for finance teams. Permissions update: Restricted access for users without permissions. Enhanced security now restricts users without permissions from accessing the system until an admin assigns them the required permissions. Coming S

Dear Community,We’re well into the first quarter of the year and I wanted to take this opportunity to update you on what our plans and priorities are with the Support function for 2024.Our service to you is always a priority and it’s imperative that we continue to improve to make sure we provide the support you need, when you need it. We have identified some key problems that we will be addressing. Those being:Reactive support which is limiting and inflexible for our customers Disjointed customer journey and the lack of a support portal for tracking and ticket updates Manual processes leading to delays and inconsistenciesThese problems are what we are focusing on solving and here is how we intend to do that:Optimizing your support experience: We have already launched the first version of the Mews Digital Assistant, our state-of-the-art ChatGPT tool. There are more initiatives that we have planned: Safe co-browsing: With our GDPR-compliant co-browsing tool, getting guided support is qui

Hello Mews community 👋,We’re thrilled to share that Mews has raised $100 million in new financing from Vista Credit Partners! 🎉 This investment marks an exciting new chapter for us, as we continue to strengthen our position as a leader in the hospitality industry. With these funds, we’ll be able to accelerate our growth, expand our innovative product offerings, and support more revolutionary hospitality brands around the world.Key highlights:📈 Valuation now over $1 billion! 🌍 Serving more than 5,500 customers across 85 countries. 💪 54% growth in gross payment volume, reaching over $8 billion YTD.This milestone is a testament to the collective efforts of our incredible team and community. We’re looking forward to seeing what we can achieve together as we continue to transform hospitality.Want to dive deeper? Read the full article here: Mews Press Release.Thank you for being part of this journey! 🌟

Apple’s recent announcement of so-called ‘Apple Intelligence’ at WWDC raised more than a few eyebrows. Some of this may relate to the extent of the privacy Apple has been able to offer, while much will be directed at the deep integration with OpenAI. Regardless, there is an open debate about how safe such an integration might be, especially given that OpenAI is no stranger to controversy.But what can Apple’s approach to AI enablement teach us about integrations in Mews?Choose partners wiselyOpenAI is not only one of the first major players in the generative AI space, but they are also one of the most controversial. Whether it’s the embattled CEO Sam Altman making headlines, their approach to intellectual property, or the misappropriation of an artist’s likeness, the company gets as much negative press as it does positive. Apple’s decision to partner with OpenAI has therefore raised eyebrows, given the former’s historic championing of privacy concerns. This is the company, after all, th

Hello Mews Community! 👋Welcome to the end-of-week round-up! Here’s a quick look at what’s been happening: Community Panel Discussion Recording: Mews Ecosystems and Open API We hosted an engaging panel this week, diving into strategies for leveraging the Mews Open API and tips for building a seamless tech stack. Catch the recording if you missed it! Apple of My AI: Lessons About Integration An insightful analysis of Apple’s new ‘Apple Intelligence’ and what we can learn for our own integrations, touching on choosing partners wisely, communication, and keeping pricing clear. New Beta: Multicurrency Capabilities in Mews Payments We’re launching Multicurrency in Mews Payments, letting your guests pay in their own currency and creating new revenue streams for properties. Want early access? Join our beta program! Support Tip of the Week: Linking Additional Products to Reservations Learn how to link products like orders and service charges to a reservation for better tracking and repor

Hey Mews Community!This is your last call for our upcoming Mews Community Panel Series happening this week!📢 Topic: Mews Ecosystems and Open API📅 Date: September 26th at 10:00 AM CET / 5:00 PM JSTJoin us as we explore how to select and integrate new solutions within Mews. Our expert panelists will share insights and highlight the exciting possibilities of building custom solutions using Mews APIs. The event will conclude with a Q&A session, so bring your questions!Register here and see you there!  👈

Hey Mews Community,We’re thrilled to bring you another weekly overview, packed with the latest updates and helpful resources. Whether you're looking to boost your property's performance, improve security, or stay informed about Mews' latest offerings, we've got you covered! Check out this week’s highlights:1. Enhance Your Guests' Experience with the Mews Booking EngineWant to ensure your guests have the best online experience? Our new course on the Mews Booking Engine is now live on Mews University! This interactive course walks you through key features, setup, and best practices.Start learning here2. Prevent Payment Failures with Paymaster ProfilesWe've seen many properties encounter payment failures due to incorrect profile setups for F&B charges. To avoid this issue, make sure you set up a Paymaster Profile for group or high-volume transactions. Follow our step-by-step guide to prevent disruptions in payment processing.Read the full article3. 7 Cybersecurity Tips for Your Proper

Hi Community,We've received numerous cases about a recurring issue, so we wanted to clarify this process to help properties avoid future payment failures.Many customers are using the same profile to post all Food & Beverage charges, but they're not setting it up as a Paymaster account. When too many credit card transactions are posted to this single profile, payments begin to fail. This often causes properties to panic as they experience disruptions in payment processing.To prevent this issue, here are a few important steps to follow:Create a Paymaster Profile: Instead of using a regular guest or transaction profile, create a dedicated Paymaster account specifically for handling F&B or other group charges. Add paymaster account classification (the most important step to ensure correct payment processing) Open the Paymaster account profile. Go to the Internals tab. In the Classification field, select the Paymaster account. Click Save. Centralize Transactions Appropriately: O

Hey Mews Community!Just a reminder that our next Mews Community Panel Series is happening next week!📢 Topic: Mews Ecosystems and Open API📅 Date: September 26th at 10:00 AM CET/5PM JSTIn this session, we’ll dive into how to select and integrate new solutions within Mews. Our expert panelists will share their insights and explore the exciting possibilities of building custom solutions using Mews APIs. We’ll end the event with a Q&A, so come prepared with your questions!A big thank you to our panelists, @RURURUDS , @Mariusz Siwkowski , and @Hendrik Renken , for sharing your knowledge. And a special shoutout to @Ben Hohnen , our solution architect, for moderating the discussion.Make sure to register if you haven’t yet and help us spread the word! 🌸

Hey Mews Community, Have you heard? Our partners at Lighthouse have just launched a cool new update to their Pricing Manager, and they're offering a special two-week trial exclusively for us. ✨ What's Pricing Manager? It's a tool that helps you get the most out of your room rates. It looks at things like your occupancy, what your competitors are charging, and even local events to suggest the best possible price for your rooms – and it does this every hour of every day for the next year. Plus, it's super easy to use and understand. Here's what Pricing Manager does:  Finds the right price: It gives you price recommendations that are tailored specifically to your hotel and your market.  Gets you more bookings: By suggesting the right price at the right time, you're more likely to win over potential guests.  Keeps you in control: The recommendations are easy to understand, and you can even adjust settings to fine-tune your pricing strategy.  Saves you time: You get a full year's worth o

Hey Community,Want to learn how Mews Booking Engine can enhance your guests' online experience and provide them with the best possible stay options?Our brand-new course offer comprehensive learning on the key features, guiding you through the setup process, and sharing valuable best practices.The course is now available in the Mews University catalog for self-enrollment in the following languagesEnglish French German Dutch Spanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning!  Share your feedback after completing the course to let us know how you enjoy your learning experience. 

L’Apéro des Hôteliers, our French roadshow, is on the road again! If you’re in France, we might be coming to a city near you – and we’d love to meet up in person. Whether you want to exchange ideas with fellow hoteliers or just enjoy some good conversation over a drink, this is the perfect opportunity. Each stop on our tour features a lively panel discussion with local hoteliers and top tech partners. We’ll explore how to build the right tech stack for your property and introduce the latest integrations to simplify your operations. Here’s where we’ll be:  26th September: Strasbourg  2nd October: Chamonix  10th October: Paris  16th October: Toulouse  28th November: Nice  Spaces are limited, so be sure to reserve your spot soon. We’re excited to see you, share ideas, and enjoy a great evening together. Head to our event page to learn more and register. We can’t wait to see you there 🥂 

Hello Mews Community! 🌟Here's a quick roundup of this week’s highlights and updates.1. IDC White Paper on Mews PaymentsIDC released a white paper highlighting the benefits of using Mews Payments alongside Mews PMS. Key findings include a 24% boost in front desk efficiency, 35% more time on customer service, and a 6.8% increase in ADR. These insights showcase how technology can help hotels operate more smoothly and increase revenue.Want to dive deeper? Check out the full IDC white paper 👈2. Mews Digital Key CourseA new course on Mews Digital Key is now available on Mews University, offering step-by-step instructions and best practices. Available in five languages, it’s a great way to learn how to streamline guest stays and improve operations.Read more here3. Inventory Management in Mews POSThis week, the community addressed two common inventory management topics within Mews POS:How to complete an inventory return: A step-by-step guide on processing returns to suppliers, ensuring stock

Hello Mews Community! 👋We’re excited to bring you the latest updates and happenings from this past week. Whether you’re looking to enhance your skills, dive into sustainability, or catch up on the latest tech improvements, we’ve got you covered! Let’s take a look at the key highlights: Mews University Update: Make the Most of Mews A new course has been launched, available in multiple languages, designed to help you fully utilize all Mews features, especially if you’ve recently transitioned from an old PMS. Read more Hospitality Hot Topics: Sustainable Change with Technology A recent survey explores how hotels are increasing their sustainability investments, leveraging technology to reduce carbon footprints, and implementing social responsibility initiatives. Read more Join the Mews Community Panel on Ecosystem & Open API Join us on September 26th for a panel discussion on integrating new solutions with Mews Open API. Get insights from experts and engage in a live Q&A sessi

You've probably heard that we're rolling out two-factor authentication (2FA) soon to better protect your accounts. We understand you might have questions about what it is and how it works. How to activate 2FA for your Mews account(s)  Have more questions? Our Senior Product Manager, @Rui Oliveira , and Engineering Manager,  @David Endersby are here to help. Drop your 2FA questions right here in the comments below. 👇 Rui and David will be keeping an eye on this post and will respond to your questions. Feel free to leave your questions anytime, and they'll get back to you.➡️ Before you do, don’t forget to check our FAQs; your question might already be answered there. Click ‘show content’ below to view our 2FA Frequently Asked Questions 👇 What is two-factor authentication (2FA)? 2FA is an extra layer of security protecting your account, beyond your password. It requires a code from your phone (or another device) to log in, in addition to your password. This means even if your password i

Hello, Mews Community!We're excited to announce that another Mews Community Panel Series is here! 📅 Date: September 26th at 10:00 AM CET/5PM JST📢 Topic: Mews Ecosystems and Open APIIn this session, we’ll talk about selecting and integrating new solutions within Mews. Our panelists will share their experiences and explore the creative possibilities of building custom solutions with Mews APIs.If you’ve missed our previous sessions, don’t worry—you can catch up by viewing the recordings. And remember, we’ll wrap up the discussion with a Q&A session, so come prepared with your questions!Thank you to our panelists, @RURURUDS, @Mariusz Siwkowski, and @Hendrik Renken —we're excited to hear all your insights! A special thanks as well to @Ben Hohnen, our solution architect, for bringing this topic to life and moderating the discussion.Register now and help us spread the word! 

Hello, Mews community! 🌟We hope you're all doing well. August was an incredibly busy and exciting month for us, packed with new features, updates, and courses designed to enhance your Mews experience. Here's a quick overview of all 12 updates: Digital Key on Android: Now available on Android devices, with support for Assa Abloy VisiOnline and Vostio door lock systems, enhancing the check-in experience for a broader range of guests.Read more Mews Kiosk Enhancements: New features include dynamic product pricing, customized check-ins, increased self-service possibilities, and on-device payments, all designed to improve efficiency and guest satisfaction.Read more Simplified Accounting for Rebates: We've streamlined how Mews allocates accounting categories to additional expense rebates, simplifying the configuration process and ensuring consistent application.Read more Enhanced Guests in House Report: More data and filtering options have been added to improve usability, including res

Hi Mews Community! 👋We’re excited to bring you this week’s overview of the latest happenings in our community. From award nominations to insightful panel discussions and new feature updates, there's a lot to catch up on. Dive in below to see what's new and how you can get involved!Here's a weekly overview of updates in the Mews community, with placeholder links for further details:1. Support Mews in the World Travel Tech Awards! 🏆We need your help to maintain our two-year winning streak at the World Travel Tech Awards! With only 12 days left to vote, your support is crucial. The public can vote until September 8th in the following categories:World's Best B2B Travel Payments Provider World's Best Hotel PMS Solutions Provider World's Best Independent Hotel PMS Solutions ProviderTake a moment to vote and help us make it three years in a row! Thanks for your support! 🦄2. Community Panel Series Recap 🚀Dear Mews Community,We had a fantastic Community Panel Series yesterday! A big thank y

Dear Mews Community,We had the pleasure of hosting an incredible Community Panel Series yesterday, and it was an absolute blast! A huge thank you to our amazing panelists: @Elizabeth Harris from LeBlanc + Smith, @eli.grossenbacher from Gravity Haus, and @kevino from Nômade People. Their insights and expertise truly made the event special. 🚀A big thanks to @coudert.mathias for expertly moderating this session! ⭐Our panelists had the opportunity to share their views on how to build a loyal base of guests without the need for a points & tiers program. In short, they will tell you: How they define loyalty and the goals they aim to achieve with it. The importance of human interaction and technology in growing loyalty. The main KPIs they track to prove the success of their strategy. As the cherry on top, they revealed the big trends that everyone in the industry should monitor closely.We encourage you to watch the recording and feel free to leave a comment—we would love to hear your fee

Hello Mews Community! 🌟Last call to join our enlightening panel discussion tomorrow on Next-Gen Guest Loyalty: strategies for the modern hotelier.📅 Date: Wednesday, August 28th⏰ Time: 9am PT / 12pm ET / 6pm CETOur esteemed panel includes:Eli Grossenbacher from Gravity Haus Elizabeth Harris from Le Blanc + Smith Miguel Isla and Kevin O’Donell from Nômade PeopleAnd don't miss Mews Solution Architect @coudert.mathias, who will be moderating the discussion.Why Attend?Gain valuable insights. Network with industry leaders. Get answers to your burning questions.If you haven’t registered yet, now’s the time! Please share this event with anyone who might benefit. Let’s grow our community and knowledge together!👉 Register hereLooking forward to seeing you there! 🌸

Dear Community,We often receive inquiries about data integration issues, specifically when customers believe that Mews is not sending data to certain integrations. To clarify and empower you with better understanding, let's delve into how the Mews API operates.The Misconception: Mews Sending DataOne of the most common misconceptions is that Mews proactively sends data to integrations. However, this is not how the Mews API functions. Mews holds the data, but it is up to the integration to request it. If data is not being received by an integration, it usually means one of the following:The Integration is Not Requesting the Data: If an integration claims they are not receiving data from Mews, it's possible they haven't requested it. Mews does not automatically push data to integrations; instead, integrations must actively make requests for the data they need. Request Errors: Sometimes, an integration might request data but encounter errors in the process. These errors can occur for vario