Mews PMS & Property Operations

Hallo zusammen,ich habe eine Frage an Euch - vielleicht gibt es ja einen Geheimtipp. 😄Wir haben teilweise von Firmen bis zu 20 Standorte in der Datenbank.Wenn ich in einer Reservierung die passende Anschrift hinterlegen möchte, muss ich mich immer durchscrollen. Selbst die Ergänzung des Ländernamen hat nix gebracht.Ich bin noch nicht hinter die Logik der Sortierung gestiegen.Habt ihr einen Tipp?Danke für euer Schwarmwissen.​​​​​​

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

Good afternoon comunity, I am looking for some experience in the migration from Suite 8 to MEWS, specially in terms of future reservation migration.Anyone has this situation?

Bonjour,Je suis à la recherche de la procedure à suivre pour loader un prix LRA et un prix non LRA dans Mews et le faire remonter correctement dans D-Edge?Comment les deux tarifs peuvent-ils cohabiter ?MerciOlivier

I asked the AI support bot how I can post offline charges to room accounts but found no relevant information in the results or guidance offered. Our Square POS terminals in our outlets are not integrated with Mews because this integration hasn’t been released yet (or hadn’t as of late last year). Our Guests want to be able to charge their purchases from our outlets to their room accounts, including bar and restaurant checks. At our outlets, a Guest’s charge can be settled to a comp account in Square to balance the POS system and then the charge is physically passed off to the hotel’s front desk for the charge to be added to the Guest’s account manually. Posting it manually to the account is where I need help.So far, whenever I have had non-standard items that need to be charged to a Guest’s account, as the admin, I’ve had to cr

I have a tricky one for you all & hope someone has a creative solution.Without having to create new space categories - you can quickly end with hundreds,…. how would you go about setting a price (supplement) for a feature.Let’s assume that we have 4 floors, and want to add €10 as a floor number feature for all spaces in a specific category.The Space category is Deluxe room and all the relevant spaces are attached.on the first floor no supplement with the base price being €200 on the second floor there is a floor supplement of €10 + €200 = €210 on the third floor there is a floor supplement of €20 + €200 = €220 on the fourth floor there is a supplement of €30 + € 200 = €230The same thought can be applied to other categories or other attributes like courtyard view, as opposed to park view.The only logical solution I can find would be to create a new space category for each floor & feature, and then

Hi there!Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate,  but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.So like:Base rate: xyz-Rate (← the one the new rate is derived from)Options:A: derive only base rate (room type and occupancy adjustments can be set in the derived rate, just as in a normal rate, only base rate itself cannot be set manually) B: derive base rate and room rates (only occupancy based adjustment can be set in the derived rate, base rate and relations of rates for room types is derived from base rate)

Hi Collegues,I wonder if someone has found a solution for the problem if a guests without a reservation is arriving after midnight. How can he create a reservation for this night on a website that is using the booking machine of MEWS. Right now he can only reserve a room for the next day.The background is that we only have one security guard at night and he should not have access to the booking system. MEWS, the payment terminals and the key card system are already connected. The only thing missing is that the guest can book independently via the homepage.  

 VOTE FOR THIS FEATURE !!!! This feature would prominently display the current date and time of the hotel's location directly on the dashboard.The rationale behind this request stems from the challenges faced by our team in managing operations across multiple time zones. As the Action log and queues are aligned with the hotel's local time, having a quick and easily accessible reference point on the dashboard would significantly enhance efficiency for those of us coordinating from offices around the globe.Implementing this feature would not only improve the workflow for remote teams but also ensure a unified approach to scheduling, planning, and executing tasks in accordance with the hotel property's local time. This would be particularly beneficial for st

Hi all, We used an availability block for a wedding so guests could book their own rooms for blocked dates and a specific rate.We see that by using the Availability Block - those reservations are now considered to be part of a single GROUP; while in fact they are all separate reservations. How can we make all of those reservations Independant reservations?  Removing them from the group.

Hi - What is the best approach to flag a difficult customer so that if they book a reservation with you in the future you will know and can make the decision to cancel them.. Any help would be greatly appreciated. Thanks,   

Hello to all group enthusiasts! In this video, I am excited to introduce you to the next chapter of Group Management in Mews with Allotments.Allotments is a combination of multiple features that allow for better contract management with travel agencies and corporate groups. I will highlight key elements, such as multiple release rules and pick-up distribution, which provide more flexibility and automation. Watch this video to learn how these features can save time, increase revenue, and improve efficiency in managing group bookings.We have received a large volume of feedback from properties who would like to learn more about this functional. If you would be interested in a session to cover this in more detail. Please do lest us know by responding to this post.  

Hey all Is anyone else having issues with their Mews Booking engine after yesterdays release of the “smarter and intuitive availability calendar” ?(https://releases.mews.com/en/a-smarter-and-intuitive-availability-calendar-in-the-mews-booking-engine?utm_source=beamer&utm_medium=sidebar&utm_campaign=A-smarter-and-intuitive-availability-calendar-in-the-Mews-Booking-Engine&utm_content=textlink)Basically our availability calendar shows NO availability for any dates.I have tested on several on our vouchers booking engine URLs and getting same “Sorry, these dates are fully booked” all over the place.So for us not s

Hello MEWS Community!  We are currently exploring options for optimizing our group booking procedures, and I'm particularly interested in learning from those with experience in hotels using a 2 or 3 tier inventory system.If you have any recommendations or are associated with a hotel that utilizes such an inventory structure, I would greatly appreciate your insights. Your valuable input can help us enhance our guest experience and streamline our operations.Additionally, I am keen to discuss group booking procedures with hotel representatives who have successfully managed bookings for larger groups. If you or someone you know is knowledgeable in this area, please feel free to reach out to me. I am eager to learn more about best practices and strategies to improve our booking processes.Thank you for your time, and I look forward to connecting with fellow professionals in the industry.

Hello Mewsers I’ve spotted an interresting comment from @Joanna.Svehlova on an other thread NB: This comment is actually marked as the best answer for this topic The idea was to deactivate the automatic change of status (from Inspected to dirty) after 7 days (legionella cleaning) like it is done for the rooms. Indeed some spaces part of some services like parking spots, extra bed (done in the nick of time when needed), meeting room or restaurants are not supposed to be cleaned like a room should per say, right? Is it still possible, like apparently it once was, to contact the support and have it fixed the way it should (the way we want 😉) ? Meaning leave the status for those particular spaces on “Insepcted” permanently of course Thanks in advance to

We are excited for the release of the new Product checklist to Mews! In this video, I will introduce Mews new Product checklist that is revolutionizing the traditional breakfast list. With this digital solution, we can eliminate the hassle of paper lists and provide a more efficient and informative experience for both guests and staff. I will demonstrate the features of the checklist, including real-time occupancy updates, allergy notifications, and easy reservation management. Watch this video to learn how Mews is transforming breakfast and beyond.  

Hey Community, Just wondering how you manage your voucher codes. We basically have one vouchercode and would love to track that by the value that is then written in the booking engine. As well as having a voucher code where it is able to set how many times this vouchercode can be used.  Example: Investore rate -100% Max Mustermann is on of 200 investors and has 2 free nights. I would like to set the voucher “Investor” with the Value “MAXMUSTERMANN” to activate it and it can only be used 2 times in a specific time. Then i would like to have the value of the Voucher in the report as well. Is this already possible? We often see a problem here with managing vouchers? Do you have that as well?  Best regardsHendrik   

The timeline has changed from days to monyhs but the button to do so is nowhere to be found.how can we whitch this back. 

Hi fellow users!Is there a way to create a promotion with a limit on the number of rooms that are available to be booked on the MEWS Booking Engine?Thanks ahead!